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BSB50820 Diploma of Project Management

BSBPMG534 Manage project human resources
Assessment 2
Student name: Pinyada Kawin
Student ID: 220035

Review the Training scenario information provided in Appendix 1 and complete the
Training and Development plan. A template is provided in Appendix 2.
Appendix 2:
Group 1: Who will you train?
You may select an individual team member or group of people.
If using the case study, this is Courtesy Staff.
Plan for training Should provide a Face-To- Face session about company service and
How will you provide the product, Short video of how to communicate with customer, customer
training (e.g. face-to-face data collection and the team member data collection,
instruction, iMovie etc.)? In this training will need a tools to support such as: Computer, video
Which support tool will you projector, meeting room and PowerPoint slide.
use as part of your training
session?
Organise the training Dear courtesy staff,
You may either:
- Draft an email to As at a recent executive meeting, it was decided that Boutique Build
courtesy staff of Australia should participate in the upcoming Australian Home Show in
training date/time Brisbane on Friday 6 May 2022 through to Sunday 8 May 2022. It will run
- Send a calendar from Friday through Sunday, from 10am to 5pm, and be widely publicised
invite of the in the media.
training session
and screenshot I would like to inform you that, we have implement the training session for
here all courtesy staff and require you all to attend on Monday 7th August 2023
at meeting room no.1001 between 10.00 Am till 11.30 Am.

If you have any question, do not hesitate to contact me via email:

Pinyada220035@Boutique Build Australia.com.au.

Regards,
Pinyada K.

- calendar invite of the training session


Group 2: Who will you train?
You may select an individual team member or group of people.
If using the case study, this is Tradespeople.
Plan for training
How will you provide the
training (e.g. face-to-face
instruction, iMovie etc.)?
Which support tool will you
use as part of your training
session?
Organise the training
You may either:
- Draft an email to
tradespeople of
training date/time
- Send a calendar
invite of the
training session
and screenshot
here
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Should provide a Face-To- Face session about company service and
product, Short video of how to communicate with customer, how to set
up and build the kitchen.
In this training will need a tools to support such as: Computer, video
projector, meeting room and PowerPoint slide.
Dear Tradespeople,
As at a recent executive meeting, it was decided that Boutique Build
Australia should participate in the upcoming Australian Home Show in
Brisbane on Friday 6 May 2022 through to Sunday 8 May 2022. It will run
from Friday through Sunday, from 10am to 5pm, and be widely publicised
in the media.
I would like to inform you that, we have implement the training session for
all courtesy staff and require you all to attend on Monday 7th August 2023
at meeting room no.1001 between 1.00 Pm till 2.30 Pm.
If you have any question, do not hesitate to contact me via email:
Pinyada220035@Boutique Build Australia.com.au.
Regards,
Pinyada K.
- calendar invite of the training session
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Using your Training and Development plan and the Human Resource briefing report
developed back in Assessment Task 1, provide training to the two separate groups on
two separate occasions. Methods of training may be (but is not limited to):
a. face-to-face training (this will involve your assessor and others being the
trainees)
b. a PowerPoint
c. a Youtube video/iMovie video clip of yourself teaching
d. an instruction manual
The training should:
a. explain the project details (e.g. objectives etc.)
b. introduce the team members with the requirements of the role
c. explain the criteria that will be used to assess their performance
d. demonstrate/explain any documentation, products or services associated
with the project
e. support the team members to perform their role using at least one support
tool. Commented [RA1]: The summary has shed light on the
important issues and topics of the assessment.

Review the Project Scenario provided in Appendix 3 and complete the list of questions
provided in Appendices 4 and 5.
Appendix 4:
Who will you manage? Courtesy staff Tradespeople

Monitor the individual’s performance Would monitor the performance by:

and morale
• ensure that the is no scope creep and all team
How will you monitor the members understand their role and tasks for
performance? completion

• check that deliverables are being met

• creating a status report or progress report for senior

management

Measure the individual’s performance
and morale against the performance
criteria (established in the HR Briefing
Report).
What have they done well?
What are the shortfalls in
performance and morale (at least
one)?
Use mathematical calculations to
measure work output against pre-
determined criteria.
Correct performance shortfalls
Which shortfalls will you address (at
least one)?
How will you address the shortfalls?
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• manage the project team with particular note to the
WBS.
• monitoring and controlling effort against deliverables
and performance
Courtesy staff:
Anna Armstrong,
What have they done well?
- Knowledge of company product and service
- Communication skill
What are the shortfalls in performance and morale (at
least one)?
- Time management
- Priority task management
Use mathematical calculations to measure work output
against pre-determined criteria.
- 5/3= 1.6%
Which shortfalls will you address (at least one)?
- Time management
- Priority task management
How will you address the shortfalls?
I will organise the individual face to face meeting and
consulting with Anna regarding to her work performance
and problem.
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List the internal and external Internal:

influences on their performance (at
• lack of decision making
least one each).
• lack of norms and rules
External:

• lack of overall organisational culture

• lack of training provided

• lack of information systems available

Report on the individual’s To HR Manager,

performance by drafting an email to a
As recently we have implement the staff training session
relevant project stakeholder
regarding to the Australian Home Show in Brisbane event.
Draft an email to HR Manager,
It is showed that one of our staff, Anna Armstrong has
reporting on:
been lack on some particular skill that include: Time
- a summary of the individual’s management and Priority task management. Her
performance and morale performance seems to lack of: decision making, norms
and rules, not focusing on training and information
- internal and external factors
systems that available.
contributing to the shortfalls
To improve on her performance, we advise to organise the
- actions to take to improve the
individual face to face meeting and consulting with Anna
individual’s performance
regarding to her work performance and problem.

Regards,
Pinyada K. Commented [RA2]: A comprehensive strategy has been
conducted to manage the staffs and also to provide some
standards to measure their perforrmance.

Appendix 5:
Monitor the team’s performance and To monitor the team member performance and morale, we
morale would:
How will you monitor the • ensuring that individual team member understands
performance? the standards of work performance expected

• provide adequate training

• provide counselling if needed

• identify causes of poor performance

• follow organisational formal procedures for discipline

and warnings

Summarise at least one conflict and Other team member speak in disparaging manner about
interpersonal communication situation Anna’s performance.
between team members
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List the internal and external Internal:

influences on the team’s performance
• lack of team composition
(at least one each)
External:

• lack of overall organisational culture

Respond to the conflict using
counselling, conflict resolution and
interpersonal communication
procedures
How will you resolve conflict?
What counselling is needed?
-To build a positive workplace should done by encourage
staff to promote respect and show empathy in workplace.
That will supports employee engagement. It also creates a
high-performance culture that encourages innovation and
creativity.
- Provide a group meeting and individual via video
conference through Zoom or face to face with topic:
Respect and Empathy in workplace.

Report on the conflict by drafting an To HR Manager,

email to a relevant project stakeholder
Draft an email to the HR Manager,
reporting on:
- team’s performance and
morale
- internal and external factors
contributing to shortfalls
- actions to take to improve the
team’s performance
As recently we have implement the staff training session
regarding to the Australian Home Show in Brisbane event.
It is showed that our team member has showed lack of
respect and empathy to other team member witch cause
the negative environment in workplace.
To improve on their performance, we advise to organise a
group meeting and individual via video conference through
Zoom or face to face with topic: Respect and Empathy in
workplace.

Regards,
Pinyada K. Commented [RA3]: An effective and professional mode
has been selected to resolve the conflicts.

Perform two role-plays:

e. The first role-play will be speaking with the individual in response to their
shortfall you reported in Appendix 4
f. The second role-play will be speaking with the team in response to the
conflict you reported in Appendix 5.

Finalise human resource processes. A template has been provided to you in Appendix
6.
Appendix 6:
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Disband the project To project team members,

team
Congratulate! We are completed the Australian Home Show and our
Follow organisational team has contribution to goal completion. Well done. I would like you to
policies and procedures. reply me about you to review on your personal contributions to the team.
How your abilities were utilized well, or how you could be utilized more
Draft an email to staff
effectively in future team projects and how you will rate this project and
releasing them of the
any recommendation for us to perform better for the future project will
project
very welcome.

Regards,
Pinyada K

Report on project human resource issues

Human resource issues The issue that occurred while this project was running is conflict
faced between team members. It is showed that our team member has
showed lack of respect and empathy to other team member witch cause
Summarise the human
the negative environment in workplace.
resource issues faced

Recommendations for To improve this conflict we recommend company to:

future improvement
• Dealing with conflict immediately by avoid the temptation to ignore
Provide at least one it.
recommendation for
• Practicing clear communication by articulate thoughts and ideas
future improvement
clearly.

• Practicing active listening by paraphrasing, clarifying, questioning.

• Not letting conflict get personal by stick to facts and issues, not
personalities.

• Focusing on actionable solutions and don't belabour what can't be

changed.

• Encouraging different points of view with insist on honest dialogue

and expressing feelings.

• Not looking for blame should encourage ownership of the problem

and solution.

• Keeping team issues within the team by talking outside allows

conflict to build and fester, without being dealt with directly. Commented [RA4]: In the end the student has
successfully answered all the important HR questions and
issues in consideration.