Dear Ms.

Gupta,

I hope you are doing well.

I appreciate the time we spent in our meeting, and I would like to introduce you to Squadstack.

In today's fast-paced business environment, providing exceptional customer service is paramount. However,
the increasing volume of customer inquiries can overwhelm support teams, leading to delays and
inefficiencies. This is where Squadstack comes in.

Squadstack is a customer service automation platform that streamlines business customer support by using
AI and machine learning for mundane tasks, enabling agents to handle more complex issues. Our
outsourcing solution manages outbound calling with advanced technology, AI, and accessible tele callers.

Using an intelligent platform, Squadstack combines well-trained tele callers, top-notch technology, and AI
to form the largest network of on-demand tele callers fluent in English and five regional languages. This
network uses AI to enhance call quality and offers software integration for client communication and
campaign management. Our platform matches leads with callers most likely to convert them.

We follow your script thoroughly using our mobile app, maintain full cadence compliance, gather key details,
and schedule follow-ups that are added to your CRM.

Our AI analyzes factors like emotion, intent, sentiment, keyword usage in call recordings and transcription
data. The insights are shared with tele callers for refining customer interactions. Our algorithm scores and
prioritizes leads based on 40+ data signals, enabling personalized outreach via calls, texts, and social media
to improve your product and marketing messages.

We contact your leads through multiple channels such as calls, emails, WhatsApp, SMS, and IVR for rapid
response time and effective engagement.

SOME COMMON USE-CASES FOR OUR SERVICES AS PER BFSI INDUSTRY:

SALES CUSTOMER SUCCESS OPERATIONS

Assisted user onboarding Reviews & Feedback Outbound Support
Lead Qualification CSAT & Surveys
Upsell & Cross-Sell
Lead Nurturing

Products we support
a. Cards
b. Personal Loans
c. BNPL
d. Credit Lines
e. Education Loans

As an ISO/IEC 27001:2013 certified company, our cloud-based system ensures data security and
confidentiality. We use 12 technology products like HTML5, jQuery, Google Analytics for better services.

SQUADSTACK'S PROCESS INCLUDES:

a. Choosing the caller category

b. Inputting your leads into our system
c. Maximizing connectivity with omnichannel outreach
d. Ensuring full script compliance and increased productivity through a guided calling app
e. Quality monitoring by humans and AI
f. Analyzing and enhancing ROI
Here are some key reasons why Squadstack is the perfect solution for your business:

1. Streamlined Operations: With Squadstack, you can streamline your customer support operations by
automating time-consuming tasks. This allows your agents to dedicate their expertise to resolving
complex issues, resulting in faster response times and increased customer satisfaction.
2. Enhanced Agent Productivity: By eliminating repetitive tasks, Squadstack frees up your agents' time,
enabling them to handle more complex issues and provide personalized support. With AI-powered
response suggestions and instant access to a knowledge base, agents can deliver accurate solutions
quickly and consistently.
3. Improved Customer Experience: With Squadstack's intelligent ticket routing system, tickets are
automatically assigned to the most suitable agent based on their expertise and workload. This ensures
that customers receive prompt and accurate responses, leading to higher satisfaction levels.
4. Actionable Insights: Squadstack provides comprehensive analytics and reporting features that give
you valuable insights into your team's performance. Monitor key metrics such as response times,
resolution rates, and customer satisfaction scores to identify areas for improvement and make data-
driven decisions.

We believe that Squadstack can transform your customer support operations, enabling you to deliver
exceptional service and gain a competitive edge. I would love to schedule a personalized demo for you to
see Squadstack in action and discuss how it can specifically benefit your organization.

Please let me know a convenient time for you, and I will be happy to arrange it.

Thank you for considering Squadstack as your customer service automation partner. We look forward to the
opportunity to work with you and help elevate your customer support to new

Warm Regards & Gratitude

Sharmil C. Jain | Director Sales

Voice: +919820021459

SNAPSHOT OF OUR FOUNDERS & ITS INVESTORS:

• SquadStack has raised a total funding of $24.7M over 4 rounds.

• SquadStack has total 15 investors.
• SquadStack has 11 institutional investors including Bertelsmann India
Investments, Blume and Chiratae Ventures.
• Zishaan Hayath and 3 others are Angel Investors in SquadStack.
Link to squadstacks clients & customer stories