MUCUNGUZI CHRISMAS Kireka, Kamuli Road. Tel: (+256) 779745355, (+256) 705320624 Email: chrismasmucunguzi8 @ gmail.com ‘TO HEAD, HUMAN RESOURCE, FINANCE TRUST BANK TWED PLAZA, PLOT 228, LUMUMBA AVENUE KYADONDO ROAD, KAMPALA- UGANDA Dear Hiring Manager, Tam writing to express my strong interest in the Customer Service Advisor position at Finance Trust Bank, as advertised. With a background in customer service, a keen attention to detail, and a passion for delivering exceptional service, I believe I am an ideal candidate for this role, Here are my qualifications and skills that make me a suitable candidate for this position: Customer Service Experience: I have Lyear of experience in customer service, where Ihave gained my ability to provide top-notch service to clients while maintaining a friendly and professional demeanor. Attention to Detail: My meticulous nature ensures that I can effectively handle complex tasks with precision, ensuring accuracy in every aspect of my work, be it data entry, account management, or resolving customer inquities. ‘Multi-Tasking: 1 am proficient in handling multiple tasks efficiently, maintaining composure under pressure, and prioritizing responsibilities to meet customer needs effectively. Phone Etiquette: I have excellent phone etiquette and am skilled in handling customer inguiries, resolving issues, and providing information in a clear and courteous manner. Communication and Interpersonal Skills: I possess strong verbal and written communication skills, enabling me to build rapport with customers, collaborate with colleagues, and convey complex information in an understandable manner. Client-Centeted Approach: My approach to customer service is centered on the needs and satisfaction of clients, I am dedicated to ensuring that each customer's experience is positive and their concems are addressed prompily. Tam excited about the opportunity to contribute my skills and expertise to Finance Trust Bank's customer service team. | am confident that my dedication to providing exceptional service and my ability to adapt to the evolving needs of the banking industry make me a valuable asset to your organization.‘Thank you for considering my application. [Took forward to hearing from you. Yours sincerely (Chrismas MucunguziCURRICULUM VITAE . MUCUNGUZI CHRISMAS Triangle Zone, Doctor's Village Mulago. Kampala,Uganda Tel. (+256)779745355/ (+256)705320624) EMAIL: yucunguzi&@gmail.com OBJECTIVE Tam a uniquely individual with a quick grasp of ideas and concepts. I am adaptable, hardworking, and eager to learn, grow, and excel in diverse environments, With excellent writing, communication, and reporting skills, I am a fast learner and a strong advocate of teamwork. Respecting individuality and valuing contributions, I aspire to achieve skillful and commercial growth within a professional organization or company, propelling my career to new heights. I am a good team player and I love challenging myself with new challenges in life, able to learn, relearn and unlearn. WORK EXPERIENCE 1, 40DAYS OVER 40SMILES FOUNDATION (April 2023- Date) POSITION: COMMUNICATIONS AND MARKETING VOUNTEER. Description 1, Monitor progress on Internal Communication strategies and adjusting accordingly 2. Preparing range of reports from social media impressions, engagement and website visit 3, Identify likeminded partners and collaborate with them 4, Monitor news and trends, Build and maintain key media contacts and networks. 5, Developing creative and engaging in marketing campaigns to promote organization's overall goals. 6. Produce and distribute Marketing materials. 7. Handling social media platforms for the organization and giving analytics reports for a month, 8, Write, edit, proofread, produce content for social media platforms,SOOTHING SPOT SPA (January 2022- December 2022) POSITION: CLIENT RELATIONS OFFICER. Description 1 SOOTHING S Built a strong long term relationship with key clients and collaborated with internal team to address customers’ needs, found out new ways to retain customers. Revised customers’ complaints and initiated solutions in an effective and timely manner. Established and maintained client pipeline by providing unparallel customer service Study competition to find new ways to retain customers, POT SPA (March 2021-December 2021) POSITION: JUICE BARISTA. Description 5 Blended juice and prepared fruits for Spa clients and ensured everyone is served to utmost value Ensured hygiene and clean environment for the kitchen. Handled problem solving challenges in the customer care department. ‘Trained new staff on how to blend different types of juices, customer service among others Procurement of kitchen requirements and ensured the kitchen lacked anything, VISION GROUP (NEWVISION & KAMPALA SUN PAPER) (June 2019-October 2019) POSITION: NEWSREPORTER INTERN Description A auEYRo News reporting News writing News Editing and review of stories before publication Proofread and file news stories Perform research in order to give stories authentic detail Knowledge of grammar and punctuation. Ability to simplify information8. Focus on accuracy and details. 9. Follow up of developing stories and interviews for publication. 10. Video Editing, photography and graphic designing (Canva) EDUCATION Institution: Kampala International University (2017-2021) Award: Bachelor of Mass Communication Institution: Nyabbani Secondary School (2015-2016) Award: Uganda Advanced Certificate of Education (UACE) Institution: Nyakasenyi Secondary School (2011-2014) Award: Uganda Certificate of Education SKILLS Problem solving skills Critical thinking and analytical skills ‘Time management skills Individual and team work ‘Computer literacy (Microsoft word, Excel, PowerPoint) Strong decision making skills Excellent verbal and written communication skills Leadership skills ACHIEVEMENTS AND AWARDS 1. Certificate in Multi Media and Digital Safety — Ultimate Multimedia Consult (2019) HOBBY/INTERESTS Volunteering at community level Writing and reading Photography Participating in social activities (study groups, road trips) Team sports Productive debates especially with children LANGUAGES 1. English Fluent 2. Runyankore/Rukiiga Native 3. Luganda Intermediate 4, Rutoro BeginnerREFERENCE 1, Name: Ms. Kebirungi Bernadette Position: Human Resource Manager at Soothing Spot Spa Email, bernavivsd@email com Tel; +256 777259459 2. Ms, Tabitha Agaba Position: Head of Department, Communication and Marketing at 4040 Foundation. Email: tabithaagaba6@gmai.com Tel: +256 781191666 3. Name: Mr. Kiggundu Raymond Solomon Position: Finance and Operations at 4040 Foundation, Email: kigeunduraymond1999@email.com Tel: +256 778047771 4. Ms. Ester Kalenzi Position: Executive Director 4040 Foundation Email: esther kalenzi@gmail.com Tel: +256 777499991KAMPALA Office ofthe Director of Academic Affairs INTERNATIONAL Pate ries 4 0) 4302 ] UNIVERSITY “ee | Academic Transcript ‘Unione Prarsmnes ‘con® Compe Fda ‘eros Eran Languge Ss sozs0+ a. ae ono ecto Ta Mee Conmeon sez GGA: a7 oro" ieee Maosereaes 303507 nimm Cet Unt Recied: 800 ‘owe ieee Pt ree 303uc+ Toll Cet Unt Ane 800 Pa. 325 Tet Sones ite Some eee Soocey s Seren sienna a A Sets sommtort eS ory Lay ot oes irae ome ne ne rene coe Noman eg seo Pramouman ro ates peg {i sonar Ser etpret commen ser Tat rr Spans $e ewes sor uecn ans en ox wags agen ‘ATE OF COMPLETION: 20 D902020 ‘ARO: Bachelor Of Maes Communiston “eth tn an itn Hei ent iiond Ohick Siam “tht rom tonm 4 KI Taegan Coa rma This Transcripts issued with no erasuresKAMPALA INTERNATIONAL UNIVERSITY This tv ko certify that MUCUNGUZI Chrismas Reg. No.:1173-06124-11813 BACHELOR OF MASS COMMUNICATION Second Class Upper at He 23rd. convocation of Kampala International University held on April 24th, 2021 ‘Academic AffairsGganda National Examinations Board ‘This is to certify that the candidate named below sat for the Uganda Certificate of Education Examination in the year 2014, and qualified for the award of the Uganda Certificate of Education brvisrow ITT ‘THE CANDIDATE REACHED THE GRADE SHOWN IN THE SUBJECTS NAMED. meh MUCUNGUZI CHRISMAS fm nS u2958/016 poeann eg a 3 aoe 5 U 5390650 (See overtean)Uganda National Examinations Board ‘This sto cont that the candidate named below, and whose photograph appears, sat for the Uganda Advanced Cerificate ‘of Education Examination in the year 2016, and qualified for the award of the Gganda Advanced Certificate of Education ~ ‘The candidate passed at the level shown (Principal or Subsidiary) in the subject(s) named and attained the Grade(s) as indicated. MUCUNGUZT _CHRISHAS vo4e7 507 GRAvE May chan Uganda National Examinations Board Uganda National Examinations Board (tc Sacrent oe tit wr nb na, ‘Xrens anngwertcaty ovate set ; aa ‘ A 0652427 (See overleaf)DIRECTORATE OF peTERPOL AND INTERNATIONAL RFLATIONS. PO.bON 0 ‘raraseaiesonen” Nomen ase: Wada Ape 3,20 Time B39 A ENO Neasseveney 7 This is-t0 certify that according to the criminal records maintained. in Uganda, MUCUNGUZI CHRISMAS’, holder of NIN Number ((M9704610463AH issued by the GOVERNMENT OF UGANDA has never been convicted of any criminal offence or come to adverse Police notice. The ‘information om this certificate is as of the date of issue. The certificate is issued without any alteration or erasure and it is valid for six{6) months fo oes i a INTERPOL AND INTERNATIONAL RELATIONS.