Module 1

1. Select the three words that are missing in the text.

Clear language should be_________, similar to that of a conversation between

two_______, not a specialized lecture. To do this, it is necessary to ask
yourself: Will I get my reader to continue reading? Will you get bored before
the text is useful to you? Will you have to call someone to explain it to you?
These questions will allow you to recognize how _____ the messages I
transmit are.
Nearby
Public servers
Efficient
People
Effective
Specialized
Technical

2. Fill in the space with one of the options indicated after the text.

To write in clear language, it is recommended that the paragraphs be brief,

with no more than _______ lines that give the complete content of the idea
you seek to communicate.
15
3
5
10

3. State communications are an opportunity to generate closeness with the

citizen. To write in clear language, it is recommended to communicate in the
first person. Which of the following examples are written in the first person?
(Choose two answers)
Through email or to their place of residence, the subject will be notified
of the Entity's response.
The request of the person requiring the procedure will be taken into
account.
We will take your request into account to respond to the process
We will notify you in writing to your email address or your place of
residence of the Entity's response.

4.Only if you are clear about the objective of your document, should you write
it; Otherwise, ask for help as many times as necessary.

The previous statement is:

Fake
TRUE
5.To communicate in clear language, I must begin by answering the following
questions:
Do I know the reader's tastes? Do I know where in the country they are
from, so I can speak to them in their own language? What words do they
like and which don't? Do I know what their profession is?
What is the citizen's gender and age? What is his or her marital status?
Do I know if he or she pays his or her utility bills duly? Do I know if he or
she plays sports? Is he or she a kind person?
Do I know the reader's mood? How much is his monthly salary? Do he
own the place where he lives? How many children do he have? Do he
have a computer in his place of residence?
Who will read what I write? Do I know why the person needs what they
are requesting? How much do the reader(s) of the document know or
ignore? Feelings can be motivated by my writing? How should we adapt
to digital communication?

6. The first step to communicate in clear language is:

Have sufficient knowledge to respond
Know the response times of the procedure
Carefully read the citizen's request
Put yourself in the shoes of the citizen

7. In general, the responses of the public servant to the citizen should be

designed for people with a level of education:
Superior
Null
Essential
Intermediate

8. Fill in the space with one of the options indicated after the text.

To write in clear language, it is recommended that a paragraph have no more

than ___ words. Short-term memory does not retain more, when it reaches the
end, it does not remember the beginning.
20
35
15
25

9.Complete the space with one of the options indicated after the text.

To write in clear language, it is recommended to write__________________.

If there are several important ideas in one sentence, make a list instead.
Numbering is a helpful resource, as are spaces between lines. Frequently use
the full stop and especially the full stop. Short paragraphs encourage reading a
text.
Up to two ideas per sentence of one topic per paragraph
One idea per sentence and one topic per paragraph
One idea per sentence and up to two topics per paragraph

10.Headings (titles or subtitles) to write in clear language are necessary

because:
Describe the content or purpose of each section of the text
They attract the reader's attention
They communicate to the reader how a text is organized
Every options
They help you find what you need and have the details you need.
Module 2

1.With which of the following words could you replace these expressions that
have the same meaning: in order to, in order to, with the purpose of, with the
purpose of.
For

With

Because

According to

2.Select the three words that are missing in the text:

Public servants frequently use acronyms or abbreviations that are not always
understandable to ____________. If it is essential to use them, disaggregate
them at least the first time they are mentioned in the document. This should
apply when referring to administrative units, divisions or _________. The
acronyms make the reader feel ignorant and they save little _________.
Teachers

Space

Business

Dependencies

Citizens

Cost

3. Select the three words that are missing from the text:

To write in clear language, the appropriate use of punctuation marks is

recommended. Its function is to provide the reader with an adequate
_____________ of the texts. They are __________ specifically created to
facilitate the understanding of ideas, therefore, to achieve a _________
reading of the texts, correct punctuation is essential.
Specialized

Answer

Ornaments

Comprehension

fluid

Tools

4.To write in clear language, it is recommended to use the active voice instead
of the passive voice. In the case of the active voice, the person responsible for
the action is highlighted, while in the passive voice, the result of this action is
of interest. According to the explanation, indicate the option expressed in
active voice:
The Presidency assigned resources for the winter emergency

The resources for the winter emergency were assigned by the Presidency

5.To communicate in clear language, the appropriate use of punctuation marks

is recommended. Avoid making sentences or paragraphs that are too long and
try to replace parentheses or the use of hyphens with:
More parentheses and dashes

Points or commas

Various spaces

Two points

6.To express yourself in clear language, it is recommended to avoid technical,

ostentatious or confusing terms. Which of the following options was not
correctly adjusted to plain language?

COMPLICATED - SIMPLE
Procrastination - Delay

Problematic- Problem

Perform - Do

Intentionality - Intention

Peremptory - Impossible

However - However

Adequate - Good

Use - Use

Numerous - Many
Conspicuous - Outstanding

7.Choose the three sentences that are written in clear language:

In order to comply with the rules, we will analyze the facts to make the
corresponding decision

In order to comply with current regulations, we will analyze the facts to

be able to issue the corresponding opinion.

The judge has issued an arrest warrant

If the evaluation is not favorable, you must wait one year to submit it
again

It is necessary to clarify to the applicant that if the unfavorable results

are not established within the deadlines, they would be valid annually
and therefore, upon expiration of said period, they could repeatedly
submit the corresponding evaluations.

The judge issued an arrest warrant

8.Which of the following phrases is not recommended for communicating in

clear language because it does not express anything.
Under the above...

Through this…

In consideration of what was said above…

About the particular…

Every options

9.In texts, visual aids such as photos, tables and diagrams should only be
included when: (choose two answers)
They provide important information

They illustrate people and not things

They seek to embellish the text

A document contains complicated instructions, a lot of information or

numerical data and diagrams or graphs help to organize them or to
establish a route in the steps that must be completed.

10.With which of the following words could you replace these expressions
that have the same meaning: given the fact that, on the occasion of, because,
since, in the understanding of, as an effect of.
With

For
Because

According to

Module 4