To: U.S.

and Canada Mack General Managers Bulletin: SNM 13-022

U.S. and Canada Mack Service Managers Date: June 4 , 2013
U.S. and Canada Mack Warranty Managers Valid to: December 31, 2013
Replaces: N/A
Action Required? Yes

From: Greg Holderfield – Director, Product Reliability

Subject: US10 Catalyzed MP7,MP8,MP10 with fault SPN 5394 FMI 17 & SPN4094 FMI 18 SCR System
Performance

Symptom Based Diagnostics:

This step is designed to interrogate the service

history, looking for prior issues that may have
Check Vehicle History fouled the after treatment components. E-
warranty/Customer/Driver

Coolant contamination
Injector failure
Turbo failure
EGR system failure

Troubleshoot
Pull codes from vehicle any relevant
through Tech Tool, it codes first
Check Relevant Codes should automatically direct
through
you to the relevant codes
first Guided
Diagnostics

No Relevant Faults proceed to next step

Page 1 of 9
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 Bulletin: SNM13-022
Date: June 4, 2013
Subject: SPN5394 & SPN4094 Symptom Diagnostics Valid to: December 31, 2013

Use the DEF Refractometer test, to confirm

DEF quality which would directly cause this
fault in a short amount of time. Also check for
Check DEF Quality hydrocarbon contamination using test paper

Refractometer 88890105

Test paper 88890110

If the concentration level falls above the word

“DEF” or below the word Adblue, the fluid
concentration is incorrect. Flush and Refill
UDS system
Replace UDS Pump Main Filter

DEF within Specification proceed to next step

Leaks in the exhaust system, or

physical damage may cause
undesirable flow patterns,
temperature loss, or crystal buildup,
Inspect Exhaust System for Leaks and Damage ultimately leading to poor SCR
efficiency. This step is to quickly
look over the system, inspecting for
disconnected or damaged
components.

No Visible Exhaust Leaks proceed to next step

Page 2 of 9
© 2013 Volvo Group North America, LLC. For internal use only. Information is subject to change without notice.
For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
 Bulletin: SNM13-022
Date: June 4, 2013
Subject: SPN5394 & SPN4094 Symptom Diagnostics Valid to: December 31, 2013

Pinched lines, chaffed wire

harnesses may cause poor or
intermittent performance of the urea
Inspect DEF Tank, Pump Connections and Lines
dosing system. This step is a quick
inspection for obvious failures.

No Visible Leaks proceed to next step

If the pump fails to

prime, or primes
excessively slow this
Aftertreatment Diesel Exhaust Fluid (DEF) Pump, Pressure check may indicate an issue
of inconsistent DEF
pressure, and
(2589-08-03-05 System, test) therefor inconsistent
injection.

Expected pressures (126 to 135) if pressures are out of

specification first check DEF pump main filter and pre-
filter for debris if no debris found replace the DEF pump

Pressure within Range proceed to next step

Remove and Inspect DEF Dosing Valve and pipe for crystals / soot

If crystals are found clean piping then perform

a service regen if faults clear release truck. If
faults remain continue to next step

Page 3 of 9
© 2013 Volvo Group North America, LLC. For internal use only. Information is subject to change without notice.
For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
 Bulletin: SNM13-022
Date: June 4, 2013
Subject: SPN5394 & SPN4094 Symptom Diagnostics Valid to: December 31, 2013

SCR Dosing Test through Guided Diagnostics (2589-08-03-05)

SCR dosing test 2 (120 seconds,60 g) =49-60ml (1.6-2 oz)

SCR dosing test 3 (120 seconds, 240 g)=196-240ml (6.5-8 oz)

Volume within Range Yes/No

If out of range make necessary repairs and confirm Volume again, after volume
has been confirmed within range. Perform a regen to verify repairs.

Diagnostic for NOX Sensor

Sensors OK Yes/No

For NOX sensors check visually inspect for damage to sensor. Perform sensor monitoring
for the outlet NOX if readings are in excess of 510 and confirmed that there are no issues
with engine that could create high NOX replace both NOX sensor perform a regen and
confirm NOX levels are @ a normal range. Normal range for the last part of a regen is
around low triple digits to mid double digits

EGR System Visual Inspection

Page 4 of 9
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For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
 Bulletin: SNM13-022
Date: June 4, 2013
Subject: SPN5394 & SPN4094 Symptom Diagnostics Valid to: December 31, 2013

Check to see if
EGR Functional and dP Sensor Test (2939-08-03-01) EGR Valve /
Sensor shows no
flow when closed

If EGR test fails inspect EGR valve if found faulty

replace and confirm repair

Check that the Venturi and sensor ports are Clean and Un-obstructed

If obstructed and engine is equipped with old style Venturi replace

with updated Venturi and new sensor
Refer to newsletter SNM 11-09a

EGR Cooler System Pressure Check

If cooler is confirmed leaking replacement is required

Clogged or Obstructed

If cooler is clogged or obstructed clean cooler as per Guided

Diagnostics if unable to clean replace cooler.

Page 5 of 9
© 2013 Volvo Group North America, LLC. For internal use only. Information is subject to change without notice.
For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
 Bulletin: SNM13-022
Date: June 4, 2013
Subject: SPN5394 & SPN4094 Symptom Diagnostics Valid to: December 31, 2013

EGR pressure Sensor and connection check.

Confirm no rubs on the pigtail for the EGR diff pressure sensor if sensor wiring has
been rubbed through sensor replacement is required. Check connections make
sure pins are secure without signs of fretting. Check EGR diff pressure sensor
readings with key on engine off should be no more than .3 PSI with engine not
running

Inspect Charge air system for leaks

If leak is found make necessary repairs and confirm repairs

No Charge air leaks proceed to next step

Engine wiring harness check/ Boost sensor Check

Check connector (B37) if no damage is found check Boost

sensor voltage Using Guided Diagnostics

Multiple Occurrences Perform sensor readings as per directions perform a Technical Support e-service case
and attach readings to case.

Page 6 of 9
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For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
 Bulletin: SNM13-022
Date: June 4, 2013
Subject: SPN5394 & SPN4094 Symptom Diagnostics Valid to: December 31, 2013

Monitor Sensor Values During a Regen

During a regen you will experience high level of NOX until the
last 5 minutes then we go back under the low NOX evaluation,
then you should see readings in the low triple digits to low
double digits if not then issue is not resolved

V.12.26.3

1. Set up a Template in Function Group 1700-08-03-06 as follows.

From the lists, select the + for MID 128 Engine ECU

Page 7 of 9
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For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
 Bulletin: SNM13-022
Date: June 4, 2013
Subject: SPN5394 & SPN4094 Symptom Diagnostics Valid to: December 31, 2013

From the drop down boxes select the PIDs and PPIDs from the list referenced here by clicking in the
check boxes.

MID 128
PID 26 Estimated fan speed
PID 27 EGR valve 1 position
PID 81 Particulate Trap Differential Pressure
PID 91 Accelerator Pedal Position
PID 92 Engine Load
PID 93 Output Torque
PID 94 Fuel Supply Pressure
PID 103 Turbocharger #1 Speed
PID 105 Intake Manifold Temperature
PID 110 Engine Coolant Temperature
PID 173 Exhaust Gas Temperature
PID 190 Engine Speed
PID 404 Turbocharger Compressor Outlet Temp
PID 411 Recirculated Engine Exhaust Gas Diff Pressure (EGR dP)
PID 412 EGR Temperature
PID 439 Extended Boost Pressure
PPID 35 EGR Mass Flow
PPID 88 VGT Motor Effort
PPID 270 Nox Gas Outlet
PPID 273 Aftertreatment Reagent Pressure

Page 8 of 9
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For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
 Bulletin: SNM13-022
Date: June 4, 2013
Subject: SPN5394 & SPN4094 Symptom Diagnostics Valid to: December 31, 2013

PPID 274 Aftertreatment Reagent Tank Temperature

PPID 278 Aftertreatment Reagent Level
PPID 307 VGT Position
PPID 326 Soot Level
PPID 329 Aftertreatment Fuel Injector
PPID 387 Exhaust Temperature Sensor #2
PPID 436 Exhaust Temperature Sensor #3
PPID 1554 Aftertreatment Reagent Pump Motor
PPID 1669 Reagent Dosage System Status

When all the PIDs and PPIDs are selected, select Save Template on the right of the screen and save this
selection as anything you want to call it (ex. “Regen Monitoring”). This creates a Template that can be reused
any time it is needed. To retrieve the Template just created, just select Retrieve Template on the right of the
screen, find it and Open it. Then continue as indicated below.

2. Go to Function Group 2 and select 2545-08-03-03 (Diesel Particulate Filter Service Regeneration).
3. Start a Service Regen when all conditions are met.
4. Unplug the Diagnostic connector from the chassis (The Regen will continue at this time)
5. Go back to 1700-08-03-06 and retrieve the Template created earlier.

Now select the Graph button at the right of the screen, & select the start button when ready to record the data.

When the Regen completes, stop the recording, finalize the Job card and attach it to the eService case in
HTML format.

Page 9 of 9
© 2013 Volvo Group North America, LLC. For internal use only. Information is subject to change without notice.
For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.