CHAPTER 1:

Developing Self-Awareness

“The only person who can pull me down is myself, and I'm not going to let myself pull me down
anymore.” - C. Joy Bell C.

1. Understanding and application:

In this lesson, I have learned about the self awareness which is the crucial step in becoming an
effective leader in the following foundations they are:

A. The main foundation upon sensitive line, the point at which individuals become defensive
when encountering information about themselves that is inconsistent with their self-
concept.
B. Social intelligence and it also helps in interacting with others. I believe that this helps me
to know strengths, weakness; personality etc has a lot of impact on leader’s behavior.
C. The five areas of self-awareness are
• Core Self Evaluation: Subconsciously influence people’s appraisal of themselves, the
world, and others.
• Values: Helpful for me to define ethics and moral.
• Cognitive style: Individuals inclination to perceive, interpret and respond to
information in a certain way.
• Emotional Intelligence: Capacity to control and recognize my own emotions.
• Attitude towards Change: Identifies adaptability and responsibility.

There are three stages in Kohl berg's stages of moral development Self Centered, Conformity,
Principled. These stages helped me a lot to be a leader in the business environment.

I have learned that different tests for making Ethical decisions and also the five personality traits
are useful for a good corporate leader.

2. Self Relevance:

I learn a lot of huge concepts in this chapter; I can apply to my regular day to day existence. These
thoughts will help me with accomplishing my destinations by keeping up a vital good ways from
all the sensitive line I have. The frameworks depicted will help me to design a calling satisfactorily
and gainfully.
3. Application in practical terms: I have done good things for our company as an individual
contributor and get rewarded with a management role. Continuing to delve in the details once
you’re responsible for projects and people will cause you to lose ground with,

a. Your reports, who will feel unnecessary and

b. Your superiors, who may rethink your readiness for managerial responsibility.

Acknowledging the need to become better at anything is only the beginning, and it’s often the most
difficult step in the whole process. In many cases, individuals successfully come to the realization
that something’s not working but have no clue how to change it into something that works. This
difficulty to see in me what others see easily is what makes the path to self-awareness so
challenging. One way to get started is by soliciting and listening to feedback from those who work
with you.

4. Significant of Leadership development:

If you want to be an effective leader, study and learn about your best leadership tool; yourself.
Respect upon the impact your interactions have on others. Listen to the feedback others offer on
your behavior and style. Working to understand and develop yourself will pay huge dividends
when you are put into that leadership role. Emotional Intelligence is the one of the most important
aspect to be a successful manager. I believe that the first person who changes himself will be a
great leader and he will gain respect, courage from the team members.

5. Conclusion:

To sum up, the above points which I have discussed will lead me towards a good managerial
position by implementing self-awareness.
 CHAPTER: 2
Managing Stress and Well-Being

“Adopting the right attitude can convert a negative stress into a positive one.” - Hans Selye

1. Understanding and application:

In this lesson I learned about the theory behind all the stress engaged with our life, how to adapt
up to stress and create resiliency and also describes about upgrading well being of our life. The
idea and portrayal clarified right now referenced below

A. the stress related problems which occurring in our life from this I is got an idea about the
negative effects of stress they are accidents, job dissatisfaction, turn over, absenteeism, and
physical health issues of the employees.
B. Types of stresses involved in a person life are:
• Time stressors: Occurs due to workload and lack of control
• Encounter stressors: It causes due to some of conflicts such as Role, Action and issue.
• Situational stressors: Occurs due to unfavorable working conditions like atmosphere and
rapid change in the organization.
• Anticipatory stressors: This stress is caused by fear and unpleasant expectations.

There are some strategies for eliminating the above mentioned stresses.

• Enactive: In this, the stress will eliminate completely.

• Proactive: Develop resiliency strategies.
• Reactive: Learn temporary coping strategies.

Not only this strategies there are some of methods are effective time management, building
community and contributing to it, understanding emotional and social intelligence, changing the
design of our work, setting small wins and long-term goals and also learn about resiliency which
have to create in our life to reduce negative effects of stress.

2. Self Relevance:

I took in a great deal of significant ideas in this chapter; I can apply to my everyday life. These
ideas will assist me with achieving my objectives by maintaining a strategic distance from all the
stress I have. The systems portrayed will assist me to plan a profession adequately and
productively. Presently I comprehend what all stress I have and I know to adapt to it for my well-
being.
3. Application in practical terms:

Expecting that I am the manager of ABC organization and I am not following any of the previously
mentioned stress adapting procedures. It will make a ton of issue for me and my association. I will
be not able to deal with any contention which may occur in my organization. So if I follow the
procedures and methods as clarified right now will have a fruitful career and everything will work
easily as arranged by me.

4. Significant of Leadership development:

To turn into a worldwide supervisor and improve our skill we need to wipe out all the stress comes
throughout our life and plan our life so that we won't turn around until we accomplish our objective.
Ability of taking out stress is one of the huge characteristics to turn into a pioneer.

5. Conclusion:

In conclude that, stress management intervention leads to the formation of healthy and desirable
feelings in life and thereby my self-confidence increases. As a result, there would be an increase
in the level of psychological well-being.
 CHAPTER: 3
Solving Problems Analytically and Creatively

Life is a continuous exercise in creative problem solving - Michael J. Gelb

1. Understanding and application:

In this lesson, problem solving is a skill that is required of every person in almost every aspect
of life. I learned about specific guidelines and techniques for improving problem-solving skills.
Two kinds of problem solving – analytical and creative are addressed.

A. First, I have learnt about analytical problem solving – the kind of problem solving that
managers use many times each day.
B. Secondly, I have learned about creative problem solving – a kind of problem solving
that occurs less frequently.
C. For both the solving methods, the steps involved in problem solving are same:
• Define the problem.
• Generate alternative solutions.
• Evaluate and select an alternative.
• Implement and follow up on the solution.
D. Coming to the next part learned about four types of creativity:
• Incubation (Be sustainable): Building trust, involvement and coordination.
• Imagination (Be new): Risk taking, experimentation and unique visions.
• Improvement (Be better): Process control, careful methods and clarifying problems.
• Investment (Be first): Competitive approaches, attack problems directly.
E. Mental obstacles that constrain the way problems are defined by using Conceptual
blocks and learned about types of conceptual blocks.
F. Not only this solving methods they are Debon’s ways of thinking, Match stick
configuration, Perceptual Stereotyping, Shakespeare Riddle, Ignoring Commonalities
and some of the stages in creative thoughts, Rules of brainstorming and finally three
principles of fostering creativity.

2. Self Relevance:

I become familiar with a great deal of tremendous concepts right now, I can apply to my daily life
to solve problems either creatively or analytically. These musings will assist me with achieving
my goals by keeping up a crucial career from all the touchy line I have. The structures delineated
will assist me with designing a calling effectively and efficiently.
3. Application in practical terms:

In any workplace, project or task will have challenges or obstacles which need to be overcome. If
an organization employs people who are adept at solving problems at all levels, it reduces the need
for complex chains of command or lessens demand on manager’s time. In short, it will help save
time and therefore money. For instance, I am a manager of a XYZ company then I have a so many
obstacles in the organization, I should solve this obstacles or problems by using analytically or
creatively.

4. Significant of Leadership development:

Every problem you encounter as an employee will show you how you think and what you are
made of. Your ability to solve problems effectively comes from experience facing and overcoming
obstacles. Each time you solve a problem you get a little better at the process. An employee will
always face problems no matter in which field they are. The effective employee is the leader (team
leader) that rises to the occasion to solve the problem. Which gives a opportunity to get a new role
from employee to team leader.

5. Conclusion:

I conclude that by offering some hints about how to foster creativity among other people.
Becoming an effective problem solver yourself is important, but effective managers can also
enhance this activity among those with whom they work.
 CHAPTER: 4

Building Relationships by Communicating Supportively

“Truthful words are not beautiful; beautiful words are not truthful. Good words are not persuasive;
persuasive words are not good.” - Lao Tzu
1. Understanding and application:
In this chapter I learned about the building positive relationships which results in better
physical and emotional well-being. Perform better at work and concentrate more on the task at
hand
A. Building a positive relationships to perform better at work and concentrate more on the
task at hand
B. Frequent organizational problems which treads to reliance on technology, dominance
of e-mail, less face to face communication
C. Supportive communication are:
• Congruence: a match between what an individual is thinking and feeling
• Descriptive: causes defensiveness
• Problem oriented
• Validates: helps others feel recognized, understood, accepted and valued
• Specific: identifies something that can be understood and acted upon
• Conjunctive
• Owned: ownership conveys responsibility
• Active listening: effective listener was ranked highest
2. Self-relevance:
Problems with electronic communication like too much information, low quality, no content
to information, lacks meaning, interpretation depends on relationships with sender must be
resolved. More focus on accuracy leads to the ability to transmit clear and precise messages.
3. Application in practical terms:
Having Coaching focus on abilities which gives advice, direction or information to improve
performance. Counseling focus on attitudes which helps someone to understand and
 resolve a problem him/her by displaying understanding, reduces personal clashes,
defensiveness, other factors tied to emotions, It can help me to recognize that a problem
exists.
4. Significant on leadership development:
Understanding the defensiveness that feel threatened or attacked as a result of the
communication. Self-protection becomes paramount, energy is spent on constructing a defense
rather than listening, aggression, anger, competitiveness, and avoid are common reaction.
Disconfirmation is where it feels incomplete, unworthy, or significant as a result of the
communication, attempts to reestablish self-worth take precedence, energy is spent to portray
self-importance rather than on listening, shoeing off, self-centered behavior, withdrawal, and
loss of motivation are common reactions.
5. Conclusion:
To conclude, whenever we communicate a negative information to a person which hurts them,
it should be positively conveyed which will increases his\ her confidence and maintain healthy
relationship.
 CHAPTER: 5

Gaining Power and Influence

“Power has only one duty – to secure the social welfare of the People.”

– Benjamin Disraeli

1. Understanding and application:

In this chapter I have learned about the effective use of power and politics is a critical managerial
skills, manager’s power comes from helping others accomplish their tasks, usually requires
political clout.

A. Transforming power to influence

When having power everyone cannot transfer that into influence. As a leader it is very
important to transfer power into influence because it is the only way we can get our required
work done, it can be personal or for organizations. We can transfer who power into
influence by three R’s model
B. Three R’s model
• Retribution: Forcing others to work or do what we say to do. We use this model
when there is unequal power, serious valuation and when commitment and quality
is not important.
• Reciprocity: Helping others want and asking them to do as we say. We use this
when parties are mutually dependent, adequate time for negotiating and when each
party has valued resources.
• Reason: Making others believe that it makes some sense about what we ask them
to do. This can be used then we have common goals, when we share mutual respect
and when we share ongoing relation.
2. Self-relevance:
As I am a student, I only use personal power over positional power like controlling my
own daily activities, making decisions and sometimes influence my friends to get some
work done for me. And I also have social responsibilities in personal power which will
help me in becoming leader in the future. As of now I’m using my personal power
effectively and fairly.
3. Application in practical terms:
• Expertise: Where I get the information from education, previous work-related
experience and by self-directed learning.
• Personal attraction: It is based on personal looks charisma, personal behaviour
and physical characteristics.
• Effort: It is similar as expertise and it is also based on commitment and dedication
in my work.
• Legitimacy: This is based on how’s and why’s of doing something the right way.
4. Significant on leadership development:
Helps to enhance personal power by improving your expertise, personal attraction, effort and
legitimacy. It also increase position power by improving your centrality, flexibility, visibility,
and relevance. Interacting with influential people in the organization such as senior officials,
decision makers, and informal leaders.
Proactive personality: a tendency to effect change in one’s environment.
5. Conclusion:
To conclude, It Is very important to use our personal or positional power positively to gain
influence of others and to believe in us as leader and follow as we instruct. Personally, I follow
Reciprocity model to gain mutual respect as well as being productive.
 CHAPTER: 6

Motivating Others

“I don’t motivate my players. You cannot motivate someone, all you can do is provide a motivating
environment and the players will motivate themselves.”

– Phil Jackson (after winning his 7th NBA title as a coach)

1. Understanding and Application:

In this chapter I learnt how to motivate my co-workers and people surrounded as well as
motivating myself. Motivation comes from desire and commitment of once own self which
pushes us towards goals.
A. Motivating employees in the organization is a difficult task for the leaders because it leads
to more productivity will helps organization in their growth. In the new view of
motivation, performance increases with motivation and when performance increases there
will be more outcomes and will have satisfaction towards the outcome.
B. I learnt a formula to motivation, performance and Ability.
Performance = Ability * Motivation
Ability = Aptitude * Training* Resources
Motivation = Desire * Commitment
C. Ability: means Physical and mental power to do something to accomplish a given task or
work. My abilities vary from the work assigned to me. We can overcome dangers caused
for ability by using five tools to improve ability, they are:
• Resupply: As a leader when I provide resources to my employees to use them to
complete a work is called resupply.
• Retrain: As an employer when I train, educate, employees to do a task or work is
called retrain.
• Refit: Redesigning workplace to create new and better environment to increases
performance of the employees.
• Release: As a leader I will see the abilities of the people and assign works according
to their work, this is called release.
2. Self-Relevance:
This chapter thought me that motivation is driven with a specific goal, after setting goals, as a
leader I should remove obstacles to performance in an organization by using rewards and
discipline measures
3. Application in practical terms:
It consists of Planning, prioritizing, organizing work. There are two theories, they are:
• Theory X: As a leader I will assume that people try to avoid work and responsibility
whenever possible. This type of people should be continuously monitored. Therefore,
system of rewards and punishments work better to this type of people.
• Theory Y: As a leader I will assume that the people have intrinsic desire to work
effectively and do work in a good manner. People are self-motivated so they pursue
through self-direction and self-control, so there is no need for rewards and punishments.
As a leader I will let employees develop their own self and put their capabilities for good
use.
4. Significant on leadership development:
The process of matching employers’ skills and abilities and the work features. In class I
learned some strategies to design work they are: By combining tasks, forming identifiable
work units, establishing client relationships, increasing good client relationship and having
open feedback channels.
5. Conclusion:
Motivation plays an important role in developing skills and efficiency by setting up goals.
This chapter thought me how to motivate people around me and my self and create positive
environment which leads to achieving the desired goals and change people positively.
 CHAPTER: 7

Managing Conflict

Attitude is huge. It can fire up conflict or heal it. Entering conflict with a positive attitude is key
to saving the relationship, especially when your opponent is negative. On the flip side, a negative
attitude can destroy a relationship.
-William James is an American philosopher and psychologist
1. Understanding and Application:
In today’s class I have learnt about managing conflicts with different strategies. Conflicts are
basically caused due to different opinions and values of the people which contain opposing
elements between two are more people
A. To solve this conflict I will first determine the type of conflict which is causing the
conflicts which are of two types they are
• People focused
• Issues focused
B. Types of interpersonal conflicts they are
• Personal differences which means conflicts between peoples who have different
value, ethics, culture and background, needs.
• Informational deficiencies are caused by passing an information differently to
others which will cause misunderstanding and does cause conflicts between them.
• Role incompatibility is normally seen in company’s where conflicts evolve from
comparing and competing with others works and responsibilities.
• Environmentally induced stress is caused within working conduction due to
work pressures or from any event in the organization.
C. Handling modes
• Forcing
• Avoiding
• Accommodating
• Compromising
• Collaborating
2. Self-Relevance:
I will implement two dimensions model, Assertiveness (doing something to satisfy my own
self’s) and Cooperativeness (me doing something to satisfy other concerns) to define five
(5) conflict handling modes then will come up with the best approach possible.
3. Application in Practical terms:
As a leader when I force my co-workers by giving warnings to complete a work which
benefits me Is called forcing, I will ignore all the outcomes from my Co-workers by
postponing the outcome are by simply telling them that the out won’t work, I will avoid
whenever I cannot manage my emotions to come across conflicts, I will avoid my own
thoughts to encourage other thoughts, which will increase relationship between co-
workers, to balance the needs of both or all sides in conflict and encourage them to give
some more points which requires more time and more people, I will try to satisfy all the
concerns of the people, my goal is to find win-win solution. In class, I learnt this approach
as one of the best one which has more percentage conflict resolution.
4. Conclusion:
According to me, there is no best model of approach to solve conflicts, each approach is
different and used in different situation depending on conflicts. I will select conflict
management approach based on Issue importance, Relationship importance, Relative
power and time constrains.
 CHAPTER: 8

Empowering and Engaging Others

"My job as a leader is to make sure that everybody in the company has great opportunities and
they feel they are having meaningful impact to the good of society." -- Larry Page, Google

1. Understanding and Application:

I have about how to Empower and Engage others in an organization, empowering and
engaging all the employees by giving them equal importance is vital to organization
because, as a leader I will have more options to choose and implement to have positive
outcomes, productivity, and it can adopt to changes in the organizations.
A. To be a good leader I will allow my employees or co-workers to do whatever they wanted
to do, for success of the organization (EMPOWERMWNT), instead of making them do
whatever I wanted to do (POWER), do this will increases
• Self-confidence of my employees or co-workers.
• It will help them to overcome powerlessness.
• It will boot employees to take necessary actions.
• It also crates intrinsic motivation to all the employees in the organization.
B. Five core dimensions of empowerment they are:
• Self-efficacy: It is a belief of self-competency and confidence in performing a task
and no other outside obstacles will disturb in achieving that tasks. For instance: I
had confidence and belief in myself after writing my midterm exams because I
studied well enough before exam, this is called self-efficacy.
• Self-determination: It is considered as a sense of having their own choice in doing
something to be effective. For example: I woke up in the morning by 6 am and
attend gym and in the next I will visit gym at 8am, this is called self-determination.
• Personal consequence: be it positive or negative, being responsible for all the
works we do is called personal consequence. For example: While attending my
college while doing a part time job, I will give up some freedoms because I know
that will change my future.
• Meaningfulness: is a sense of value of the purpose or goal of the activity which is
aligned to with the value system which gives me personal sense purpose, passion
or mission.
 • Trust: It is a sense of security; employees feel comfortable in making relationships
which will help them in being confident and act in straight forward manner.
2. Self-Relevance:
Empowering my employees helps them to become more meaningful participants in
decisions making in the organization, some employees will have more ability to participate
than others, but higher participation can help them feel more engaged, committed in doing
their jobs
3. Application in Practical terms:
To empower my employees, I will develop a clear goal by creating a desired future
identifying specific actions and strategies that will lead to vision.
As a good leader I will also engage my employees to create decision making skills,
enhance efficiency of decisions and it will also demonstrate trust in the organizations. In
class I learned effective principals of engagement is by deciding WHEN, WHO, HOW thus
it creates effective outcomes in engagement.
4. Conclusion:
I believe using empowerment over power and engaging all the people in the organization
to create healthy environment, which leads to more productivity.
 CHAPTER: 9

Building effective teams and team works

“The strength of the team is each individual member. The strength of each member is the team." -
-Phil Jackson
1. Understanding and Application:
I have learnt about building effective teams and teamwork. Groups are a team of people
who are interdependent on each other and feel themselves as unique entity. In most of the
companies the work is done within the groups, because they increase their productivity in
less time period with their high-performance levels. There are certain advantages to the
firm like cutting additional staffing cost, reduce errors and improve decision making in the
organization.
2. Self-Relevance:
• Forming: In this stage I will combine people who never came together, they may
be strangers or may be know each other. In this stag every individual will have so
many questions and members will try to figure out the rules of the game. As a leader
I will manage this stage by establishing trust and establish clarity of purpose, norms
and expectations on the work.
• Norming: In this stage, group’s members will be comfortable at this point and they
are more committed to each other and group goal by understanding their role and
people in the team, providing feedback about the team’s members. As a lead I will
empower and make them participate, providing regular feedbacks and rating
performances of the members.
• Storming: In this stage it involves managing conflicts and legitimates expressions
regarding the group plays an important role in building team, to overcome this
situation I will normalize conflicts, supporting all group members and I will not run
team’s development.
• Performing: In this stage the team or group members are ready to into action and
they are more interdependent feeling them self as a greater entity. Participates not
only gets ready to work but also pay attention in doing that work.
3. Application in practical terms:
As a leader I will develop credibility, influence and motivate employees towards vision
and goals of the organization, I will develop this by creating positive energy in the group
and use commonality and reciprocity to build trust.
4. Conclusion:
To conclude, having good leadership skills with knowledge combined will help in
development of team’s performance.
 CHAPTER: 10

Leading Positive change

“Keep your thoughts positive, because your thoughts become your words. Keep your words
positive because your words become your behavior. Keep your behavior positive, because your
behavior becomes your habits. Keep your habits positive because your habits become your
values. Keep your values positive because your values become your destiny.”

--Mahatma Gandhi

1. Understanding and Application:

I learnt about building and bring positive change in the organization by developing some
strategies which I learnt in the class to bring positivity, As a leader I will focus on bringing
positive side of the employees by empowering them, by making some effective moves

A. Continuum of change
• Positive deviance
• Negative deviance
B. Creating Readiness for Change
C. Overcome Resistance
D. Articulating a Vision of Abundance
E. Recreational Work

2. Self-Relevance:
• First step, I will establish a positive climate by creating positive energy in the
employees for example-giving respect on every individual contribution, paying
attention to just strengths of the employees and appreciating and giving feedbacks
positively will boost confidence and creates positivity.
• Second, I will create readiness where people will make changes happen and I will
be creating supportive environment for possible growth to the organization by
motivating employees to give their best out of them.
• Third, Articulate vision, which means presenting my vision to my employees and
making them put their energy towards companies’ goals without wasting time and
resources of the organization.
• Next two steps are generating commitment and fostering sustainability, as a leader
I will also implement small win strategies and recreational work to build confidence
 in all employees and slowly convert their weakness into strength and ensures
commitment by communicating vision and goals of the organization frequently
with employees.

3. Conclusion:
To effectively create positive change in environment of the organization, a leadership with
positive attitude will play a key role in development of organization. So, as a leader I will
develop all the discussed steps to be positive person and create positive people for
betterment of organization.