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  • Job description-CS, New Business

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    Arunabh Bhattacharya
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    We are looking for a Client Service Executive to handle client calls and escalations, act as a liaison between sellers and shipping executives, manage angry clients, follow up on shipments, maintain client data, develop communication between sellers and couriers, monitor satisfaction, and address requests and problems. The ideal candidate has experience in customer success, can handle 100-120 daily calls, is skilled in coordination, time management, troubleshooting, innovation, and learning new techniques to please clients. They are also fluent in English and able to perform well under pressure.

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    Job description-CS,New Business

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    We are looking for a Client Service Executive to handle client calls and escalations, act as a liaison between sellers and shipping executives, manage angry clients, follow up on shipments, maintain client data, develop communication between sellers and couriers, monitor satisfaction, and address requests and problems. The ideal candidate has experience in customer success, can handle 100-120 daily calls, is skilled in coordination, time management, troubleshooting, innovation, and learning new techniques to please clients. They are also fluent in English and able to perform well under pressure.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Job description-CS, New Business

    Uploaded by

    Arunabh Bhattacharya
    We are looking for a Client Service Executive to handle client calls and escalations, act as a liaison between sellers and shipping executives, manage angry clients, follow up on shipments, maintain client data, develop communication between sellers and couriers, monitor satisfaction, and address requests and problems. The ideal candidate has experience in customer success, can handle 100-120 daily calls, is skilled in coordination, time management, troubleshooting, innovation, and learning new techniques to please clients. They are also fluent in English and able to perform well under pressure.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Job description

    We are looking for Client service executives for our operation team. The candidates are supposed to
    have experience in logistic industry. This profile is suitable for those who have good communication
    skill and can handle pressures situation on call.

    Primary responsibility

    Attending calls and solve the escalations raised by our clients.

    acting as a bridge between seller and shipment executive.

    handling angry clients and pacify them by giving satisfying reply.

    taking follow ups with concerned shipping services.

    Managing clients data.

    Developing effective communication platform between seller and courier service.

    Monitoring and measure client satisfaction.

    Dealing with client request and troubleshoot problems.

    Desired Candidate Profile

    Should have experience in clients success .

    Should be comfortable with 100-120 calls per day.

    Should be expert in coordination and time management.

    Should be trouble shooter and can innovate new ideas to tackle angry clients.

    Should be fluent in English communication.

    Should have zeal to learn new techniques for client success.

    Can work under pressure

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