CUSTOMER SERVICE FREIGHT FORWARDING

Job Description

 Handle customer inquiries.

 Deliver fast and excellent solution to customers.
 Establish and maintain relationship with customers.
 Well organized, capable and practiced in handling complex and multifaceted tasks.
 Resolves product or service problems by clarifying the customers complaint determining the
cause of problem, selecting export and import services and explaining the best solution to
solve the problem, expediting correction or adjustment, following up to ensure solution.
 Responsible for preparing & checking documents and reports on export-import activities to
customers.
 Coordinate with agents related to export, import and forwarding activities.
 Good decision making and problem solve skill.
 Attracts potential customers by answering product and services questions, suggesting
information about other products and services.

Requirement:

 Candidate must process at least a Bachelor Degree. GPA Min. 3.0

 Having at least 2 years of working experience in Freight Forwarding/Logistic/ EXIM / Logistics
Operation.
 Having data base of logistics and or freight forwarding clients
 Familiar with transportation and forwarding services
 Excellent command of both written and spoken English.
 Having strong and well develop communication and interpersonal skill.
 Good communication skill, well organized, high motivation, good analytical thinking.
 Pleasant personality, tight in follow up and detail oriented.
 Has ability multitasking person.
 Willing to be placed in SURABAYA
CUSTOMER SERVICE FREIGHT FORWARDING