06/10/2023, 12:58 Compliments and complaints| Wizz Air

ALEXANDRU HANCU

Confirmation

Please verify that the information is correct before submitting your claim.

Compliments
Claim
and
complaints
SUBJECT SUBCATEGORY
Payment error Pending bank transfer

Booking details
CONFIRMATION CODE
We are always happy to help and you can count on us doing our best to solve all
IGMEHZ you might encounter.
problems
ORIGIN DESTINATION FLIGHT DATE FLIGHT NUMBER
Bucharest Eindhoven
Due to the peak season, the claim processing 2023-11-17 W4usual.
time might be longer than 3071To get
support faster, we advise to use self-service options available in you WIZZ Account on the
Message
website or atdetails
WIZZ App or ask Amelia, our virtual assistant, who will be able to answer
your questions or provide the guidelines. Please also read the FAQ – there is a good
LANGUAGE
chance, that you will find the answer you are looking for and save yourself the time of
English
waiting for our reply.
You can easily check the status of your claim in your Wizz Account’s Claim section.
YOUR MESSAGE
Our team is doing their best to process all the claim as soon as possible. However, if
Good
moreafternoon my passed
than 30 days name issince
Alexandru
your lastHancu and
email, we thisyou
advise is totoinform youSpam
check the thatfolder
i
booked
of youra mailbox
roud-tripor flight fromthe
reply using Eindhoven tothread
initial email Bucharest andCustomer
with our back (booking
Relationsnumber
Team
IGMEHZ) andour
to support unfortunately myyour
team to identify booking
alreadywas not confirmed.
opened claim faster. In the you
Thank same fortime
your the
money have been transferred from my account into yours while i was trying to pay
understanding!
for the ticket with a bank transfer. Please make all formalities and send the money
into my bank account.
It makes our colleagues especially proud and grateful to hear about your good
Attachments
experiences too! Please share your compliments as well as concerns if you have
any!
DOCUMENT TYPE FILENAME
Other Tranzactie_06-10-2023_13-30-16.pdf

DOCUMENT TYPE FILENAME

Other wizz booking.pdf
Need a faster resolution? Please try out
one of the options below:
EDIT SUBMIT

https://wizzair.com/en-gb/information-and-services/compliments-and-complaints/ 1/6
06/10/2023, 12:58 Compliments and complaints| Wizz Air

ALEXANDRU HANCU

Confirmation
INFORMATION AND YOUR BOOKING ASK AMELIA, OUR
FAQ OVERVIEW VIRTUAL
Please verify that the information is correct before submitting your claim.
ASSISTANT
Browse our top Easily modify
Claim questions your booking Amelia, our virtual
SUBJECT Keep informed details , including
SUBCATEGORY assistant is happy
about our baggage name change and to help you out
Payment error Pending
other issues bank transfer with your booking,
policy
Cancel your trip or flight status,
BookingResolve
details
issues with baggage and WIZZ
our partner change your flight
CONFIRMATION services related
services CODE questions 24/7!
IGMEHZ
ORIGINCheck the FAQ page
DESTINATIONGo to WIZZ
FLIGHT DATE
Account Start chat
FLIGHT with
NUMBER
Amelia
Bucharest Eindhoven 2023-11-17 W4 3071

Message details
Couldn’t find the answer? Fill out this
LANGUAGE
form to make your claim or complaint.
English
YOUR MESSAGE
GoodFirst name my name is Alexandru HancuLast
afternoon andname
this is to inform you that i
Alexandru
booked Hancu and back (booking number
a roud-trip flight from Eindhoven to Bucharest
IGMEHZ) and unfortunately my booking was not confirmed. In the same time the
money have been transferred from my account into yours while i was trying to pay
for the ticket with a bank transfer. Please make
Gender all formalities and send the money
E-mail
Male
into my bank account. hancualex@yahoo.com
Attachments
Account number Nationality (Citizenship)
DOCUMENT TYPE FILENAME
5530578720 Romania
Other Tranzactie_06-10-2023_13-30-16.pdf
Please note: Gender and nationality can be changed in your profile.
DOCUMENT TYPE FILENAME
Other wizz booking.pdf

Please choose a category for your complaint

https://wizzair.com/en-gb/information-and-services/compliments-and-complaints/ 2/6
06/10/2023, 12:58 Compliments and complaints| Wizz Air

ALEXANDRU HANCU

Confirmation
DELAY, BOOKING,
CANCELLATION, RESERVATION,
DENIED ACCOUNT
PleaseBOARDING If you
verify that the information is correct before had troubles
submitting withclaim.
your payment,
Your flight didn’t go as expected? WIZZ Credit, or the booking
ClaimCheck if you’re eligible for process in general.
compensation.
SUBJECT SUBCATEGORY
Payment error Pending bank transfer

Booking details
CONFIRMATION CODE
BAG RELATED SERVICE
IGMEHZ
ISSUES COMPLAINTS
Your baggage wasDESTINATION
ORIGIN lost, damaged If youDATE
FLIGHT had an unpleasant
FLIGHT NUMBER
or delayed? You left
Bucharest items on
Eindhoven experience with us or
2023-11-17 W4with
3071one of
board? See how we can help. our partner services.
Message details
LANGUAGE
What is your complaint about?
English
YOUR MESSAGE
Good afternoon
Refund formyvoluntary
name is Alexandru Hancu and this is to inform you that i
flight cancellation
booked a roud-trip flight from Eindhoven to Bucharest and back (booking number
IGMEHZ) and unfortunately my booking was not confirmed. In the same time the
money have been transferred from my account into yours while i was trying to pay
for theFlight schedule
ticket with a bankchange
transfer. related issues
Please make all formalities and send the money
into my bank account.

Payment issues
Attachments
DOCUMENT TYPE FILENAME
Other Incorrect invoice Tranzactie_06-10-2023_13-30-16.pdf
Pending bank transfer
DOCUMENT TYPE FILENAME
Other WIZZ Credit issues wizz booking.pdf

Data protection related requests

https://wizzair.com/en-gb/information-and-services/compliments-and-complaints/ 3/6
06/10/2023, 12:58 Compliments and complaints| Wizz Air

Air Passenger Duty and Tax Refund ALEXANDRU HANCU

Confirmation
If you have a booking paid by bank transfer and you do not receive confirmation of
your reservation in 5 days of making the bank transfer, please contact the call
centre to verify that your payment has been received. Please do not send payment
Pleaseconfirmations
verify that the information
unless is correct
you are asked before
to provide proofsubmitting
of payment your
in caseclaim.
that it
cannot be traced.
Claim Before sending a complaint, please consider reviewing the most frequently asked
questions available on our website.
SUBJECT SUBCATEGORY
Payment error Pending bank transfer

Booking details
ConfirmationCODE
CONFIRMATION code
IGMEHZIGMEHZ
ORIGIN DESTINATION FLIGHT DATE FLIGHT NUMBER
Bucharest Eindhoven MODIFY
2023-11-17 W4 3071

Message details
ENTER ANOTHER FLIGHT
LANGUAGE
English
1
YOUR MESSAGE
Good afternoon
ORIGIN my name is Alexandru Hancu
DESTINATION and this
FLIGHT is to inform
DATE FLIGHT you that i
bookedEindhoven
a roud-trip flightBucharest
from Eindhoven to Bucharest and back
2023-11-03 (booking number
NUMBER
IGMEHZ) and unfortunately my booking was not confirmed. In the same time the
money have been transferred from my account into yours while W4 3072
i was trying to pay
for the ticket with a bank transfer. Please make all formalities and send the money
into my bank2 account.
ORIGIN DESTINATION FLIGHT DATE FLIGHT
Attachments
Bucharest Eindhoven 2023-11-17 NUMBER
DOCUMENT TYPE FILENAME W4 3071
Other Tranzactie_06-10-2023_13-30-16.pdf
Did you book your flight via a third party travel agency?
DOCUMENT TYPE FILENAME
Other Yes No wizz booking.pdf

Language I CAN'T FIND MY LANGUAGE

English

https://wizzair.com/en-gb/information-and-services/compliments-and-complaints/ 4/6
06/10/2023, 12:58 Compliments and complaints| Wizz Air

YOUR MESSAGE ALEXANDRU HANCU

Good afternoon my name is Alexandru Hancu and this is to inform you
that i booked a roud-trip flight from Eindhoven to Bucharest and back
Confirmation
(booking number IGMEHZ) and unfortunately my booking was not
confirmed. In the same time the money have been transferred from my
account into yours while i was trying to pay for the ticket with a bank
transfer. Please make all formalities and send the money into my bank
account.
Please verify that the information is correct before submitting your claim.
Claim 3582 characters left
SUBJECT SUBCATEGORY
Payment error Pending bank transfer
You need to upload supporting documents to your claim. Depending on the
Booking details
subject, you can upload different document types. For example in case you
have a bag damage
CONFIRMATION CODE case, you have to upload all bag damage related
documents, which you can see and choose in the drop down menu.
IGMEHZ
ORIGIN DESTINATION FLIGHT DATE FLIGHT NUMBER
Bucharest Eindhoven 2023-11-17 W4 3071

Message details
Drag and drop files here or browse
LANGUAGE
English You can upload .jpg, .jpeg, .png or .pdf files.
Maximum size 10 MB
YOUR MESSAGE
Good afternoon my name is Alexandru Hancu and this is to inform you that i
booked a roud-trip flight from Eindhoven to Bucharest and back (booking number
IGMEHZ) and unfortunately my booking was not confirmed. In the same time the
money have been transferred from my account
Tranzactie_06-10-202… into yours
Document typewhile i was trying to pay
for the ticket with a bank transfer. Please make all formalities and send the money
Other
into my bank account.

Attachments
DOCUMENT TYPE FILENAME
Other wizz booking.pdf Document type
Tranzactie_06-10-2023_13-30-16.pdf
Other
DOCUMENT TYPE FILENAME
Other wizz booking.pdf

By checking this box you certify that the

information provided is accurate and not
misleading, and that you have permission to
complete this form on behalf of any other
passengers listed. You agree that third
parties who act for us in relation to the
https://wizzair.com/en-gb/information-and-services/compliments-and-complaints/ 5/6
06/10/2023, 12:58 Compliments and complaints| Wizz Air

processing of claims may access the

information. Wizz Air Terms of use and ALEXANDRU HANCU

Privacy Notice apply.

Confirmation

Please
Please note:
verify itthe
mayinformation
take up to 30 days tobefore
receive an answer.your
If your request is
urgent, wethat
recommend is correct
contacting the WIZZ Callsubmitting
Centre. claim.
Claim
SUBJECT SUBCATEGORY

IfPayment
you are error Pendingorbank
not satisfied with the handling process transfer you can submit a
the outcome,
complaint at the Online Dispute Resolution (ODR) platform.
Booking details
HOW TO SUBMIT AN ODRCODE
CONFIRMATION COMPLAINT
IGMEHZ
Or, alternatively, you can refer your complaint to AviationADR.
ORIGIN DESTINATION FLIGHT DATE FLIGHT NUMBER
You will need to refer your complaint to them within 12 months after our final
Bucharest Eindhoven 2023-11-17 W4 3071
response. Their details are as follows:
Website:
Message www.cdrl.org.uk
details
Email: Aviation@cdrl.org.uk
LANGUAGE
Tel: 44 (0) 203 540 8063
English
Wizz Air Hungary
YOUR Ltd. All rights reserved. © 2004–2023 Wizz Air © 2000–2023 Navitaire
MESSAGE
Good afternoon my name is Alexandru Hancu and this is to inform you that i
booked a Cookie
Privacy Notice roud-trip flight from
Policy Eindhoven
Wizz Air Modernto Bucharest
Slavery and back (booking
Statement number
Website Terms of Use
IGMEHZ) and unfortunately my booking was not confirmed. In the same time the
money have been
Agency Registration transferred
Agency Login from Wizzmy
Airaccount into yours
Mobile App while i to
Subscribe wasourtrying to pay Careers
newsletter
for the ticket with a bank transfer. Please make all formalities and send the money
into my bank account.

Attachments
DOCUMENT TYPE FILENAME
Other Tranzactie_06-10-2023_13-30-16.pdf

DOCUMENT TYPE FILENAME

Other wizz booking.pdf

https://wizzair.com/en-gb/information-and-services/compliments-and-complaints/ 6/6