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Name: Class: Date:
Chapter 09:Operating Systems

True / False
1. Regardless of the size of the computer, most operating systems provide similar functions.
a. True
b. False
ANSWER: True
2. An operating system cannot run from an external drive.

a. True
b. False
ANSWER: False
3. The method used to restart a computer or device differs, depending on the situation and the hardware.
a. True
b. False
ANSWER: True
4. The start-up process is very different for large and small computers.
a. True
b. False
ANSWER: False
5. Some parts of the operating system are resident; that is, these instructions remain on the hard disk until they are needed.
a. True
b. False
ANSWER: False
6. The nexus is the core of an operating system that manages memory and devices.
a. True
b. False
ANSWER: False
7. When turning on a computer that has been powered off completely, users are performing a warm boot.
a. True
b. False
ANSWER: False
8. When you purchase a computer, it may include recovery media in the form of a CD.
a. True
b. False
ANSWER: True
9. A cold boot is generally faster than a warm boot.

a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 1
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ANSWER: False
10. Quickly pressing the power button on a laptop may place the computer in sleep mode.
a. True
b. False
ANSWER: True
11. NUIs are implemented in a variety of ways: touch screens, gesture recognition, speech recognition, and virtual reality.
a. True
b. False
ANSWER: True
12. When a computer is running multiple programs concurrently, the one in the background is the active program; that is,
the one currently in use.
a. True
b. False
ANSWER: False
13. Command-line interfaces like the one in the accompanying figure give a user less control to manage detailed settings.
a. True
b. False
ANSWER: False
14. When a computer is running multiple programs, the applications running but not currently in use are in the
foreground.
a. True
b. False
Name: Class: Date:
ANSWER: False
15. In addition to managing applications, an operating system manages other processes.

a. True
b. False
ANSWER: True
16. To set up a virtual machine, you need software that can set up a virtual machine, as well as installation media for the
operating system you wish to install in the virtual machine.
a. True
b. False
ANSWER: True
17. As you interact with a program, part of it may be in physical RAM, while the rest of the program is on the hard disk as
virtual memory.
a. True
b. False
ANSWER: True
18. Even if users are working on multiple programs simultaneously, it is impossible to run out of RAM.
a. True
b. False
ANSWER: False
19. Because virtual memory is faster than RAM, users may notice the computer speeding up while it uses virtual memory.
a. True
b. False
ANSWER: False

Name: Class: Date:
20. With virtual memory, which is illustrated in the accompanying figure, when an operating system spends much of its
time paging, instead of executing application software, it is said to be thrashing.
a. True
b. False
ANSWER: True
21. A multiuser operating system always processes tasks on a first-come, first-served basis.
a. True
b. False
ANSWER: False
22. If a user or task has been assigned a higher priority than others by the network administrator the operating system
performs higher-priority tasks first.
a. True
b. False
ANSWER: True
23. If a new device, such as a printer or scanner, is attached to a computer, its driver must be installed before the device
can be used.
a. True
b. False
ANSWER: True
24. Some operating-system connections to the Internet are configured automatically as soon as you connect to the Internet.
a. True
b. False
ANSWER: True
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25. Operating systems rarely provide a means to establish Internet connections.

a. True
b. False
ANSWER: False
26. Some operating systems include a browser and an email program, enabling users to begin accessing the web and
communicating with others as soon as they set up the Internet connection.
a. True
b. False
ANSWER: True
27. If a computer is running extremely slowly, the performance monitor may determine that the computer’s memory is
being used to its maximum.
a. True
b. False
ANSWER: True
28. Users are always aware when their computer or mobile device is corrupted.
a. True
b. False
ANSWER: False
29. Users without an Internet connection cannot get updates to their software.
a. True
b. False
ANSWER: False
30. When connected to a network, an operating system on the network may assume some of the operating system
functions on the client computer or mobile devices.
a. True
b. False
ANSWER: True
31. When you purchase a new computer, you can opt to establish an administrator account.
a. True
b. False
ANSWER: False
32. If the user name and password entered match the user name and password kept on file, an operating system grants
access to the user.
a. True
b. False
ANSWER: True
33. Network administrators can set up a network to decrypt data as it travels over a network to prevent unauthorized users
Name: Class: Date:

from reading the data.
a. True
b. False
ANSWER: False
34. The advantage of device-dependent operating systems is that users can retain existing application software and data
even if they change computer or mobile device models or vendors.
a. True
b. False
ANSWER: False
35. A device-dependent program runs on computers provided by a variety of manufacturers.

a. True
b. False
ANSWER: False
36. In addition to being a desktop operating system, UNIX also is a server operating system.
a. True
b. False
ANSWER: True
37. Client operating systems can operate with or without a network.

a. True
b. False
ANSWER: True
38. Microsoft has continually updated its Windows operating system, incorporating new features and functions with each
subsequent version.
a. True
b. False
ANSWER: True
39. In Windows, the Trash Can is the location for files that have been deleted.
a. True
b. False
ANSWER: False
40. In Windows, the status bar consists of tabs, groups, and commands that provide access to tasks.
a. True
b. False
ANSWER: False
41. In Windows, the ribbon presents information about the progress of certain tasks, for example, and controls for viewing
documents.
a. True

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b. False
ANSWER: False
42. Apple’s Macintosh operating system has earned a reputation for ease of use and has been the model for most of the
new GUIs developed for non-Macintosh systems.
a. True
b. False
ANSWER: True
43. If you are using an Apple computer you may encounter instances in which you need to run apps in the Windows
operating system.
a. True
b. False
ANSWER: True
44. In the Mac OS GUI, you can drag scrollers to display more window content.
a. True
b. False
ANSWER: True
45. In the Mac OS GUI, the status bar contains icons used to run applications, display minimized windows, and access
documents.
a. True
b. False
ANSWER: False
46. Power users seldom work with UNIX because of its rigidity and vulnerability.
a. True
b. False
ANSWER: False
47. Windows 8 is a UNIX-based operating system.

a. True
b. False
ANSWER: False
48. Like other operating systems, Linux is proprietary software.

a. True
b. False
ANSWER: False
49. Some retailers will preinstall Linux on a new computer on request.

a. True
b. False
ANSWER: True
Name: Class: Date:
50. Chromebooks and Chromeboxes typically contain an SSD as their internal storage device.
a. True
b. False
ANSWER: True
Multiple Choice
51. Where may an operating system reside in a mobile device?

a. OS roster b. firmware
c. live USB d. mobile platform utility
ANSWER: b
52. A cross-platform application is one that runs in what way?

a. only on one operating system b. differently on every operating system
c. the same on multiple operating systems d. differently on one operating system
ANSWER: c
53. Which of the following kinds of software consists of the programs that control or maintain the operations of a
computer and its devices?
a. system b. application
c. management d. program
ANSWER: a
54. Two types of system software are which of the following?

a. application software and tools that enable you to perform maintenance tasks
b. web browsers and application software
c. operating systems and tools that enable you to perform maintenance tasks
d. operating systems and web browsers
ANSWER: c
55. The operating system that a computer uses sometimes is called which of the following?
a. base b. platform
c. index d. boot system
ANSWER: b
56. Which of the following is a set of programs containing instructions that coordinate all the activities among computer
hardware resources?
a. operating system b. disk-based system
c. management system d. platform system
ANSWER: a
57. Which of the following is unlikely to be tested during the startup process?
a. application files b. buses
c. peripheral devices d. adapter cards

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ANSWER: a
58. Which of the following is least likely to happen if problems are identified during startup?
a. The computer or device may beep.
b. Error messages may display.
c. The computer or device may cease operating.
d. The computer or device may restore itself to its default settings.
ANSWER: d
59. Which of the following is the core of an operating system that maintains the computer’s clock, starts applications, and
assigns the computer’s resources, such as devices, programs, apps, data, and information?
a. cell b. grid
c. nexus d. kernel
ANSWER: d
60. The kernel remains in memory while the computer is running. In this way, the kernel is said to be which of the
following?
a. memory resident b. memory linked
c. memory based d. memory indexed
ANSWER: a
61. What word is used with a type of media and usually means the media can be used to start the computer?
a. originate b. initiate
c. live d. start
ANSWER: c
62. With which of the following are users who shut down their computer or mobile device regularly least likely to be
concerned?
a. natural user interfacing b. security
c. energy costs d. clearing memory
ANSWER: a
63. Which of the following is the process of starting or restarting a computer or mobile device?
a. launching b. loading
c. booting d. keying
ANSWER: c
64. Which of the following kinds of drives is the drive from which a personal computer starts?
a. origin b. initiating
c. archive d. boot
ANSWER: d
65. With which of the following do users interact with menus and visual images such as icons, buttons, and other objects
to issue commands?
a. command-line interface b. menu-driven interface

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c. performance-monitor interface d. graphical user interface (GUI)

ANSWER: d
66. In an interface like the one shown in the accompanying figure, a user types commands or presses special keys on the
keyboard (such as function keys or key combinations) to enter data and instructions. What is the term for this kind of
interface?
a. command-line interface b. menu-driven interface
c. performance-monitor interface d. graphical user interface (GUI)
ANSWER: a
67. When using the interface shown in the accompanying figure, the set of instructions entered into a computer is called
which of the following languages?
a. window b. command
c. instructional d. prompt
ANSWER: b
68. Which of the following kinds of operating systems allow only one user to run one program or app at a time?
a. single user/single throttle b. single user/single function
c. single user/single indexing d. single user/single tasking
ANSWER: d
69. Embedded computers and some mobile devices often use which of the following kinds of operating system?
a. single user/single tasking b. single user/multitasking
c. multiuser d. multiprocessing
ANSWER: a
70. Networks, servers, mainframes, and supercomputers allow hundreds to thousands of users to connect at the same time,
and thus their operating systems are referred to as which of the following?
a. single user b. single processing
c. multiuser d. multiprocessing
ANSWER: c
71. Which of the following has as its purpose the optimization of the use of random access memory (RAM)?
Name: Class: Date:
a. RAM performance b. memory management

c. RAM throttling d. random integration
ANSWER: b
72. Which of the following consists of one or more chips on the motherboard that hold items such as data and instructions
while the processor interprets and executes them?
a. ROM b. RAM
c. BIOS d. POST
ANSWER: b
73. In this kind of memory, the operating system allocates a portion of a storage medium, usually the hard disk or a USB
flash drive, to function as additional RAM. What kind of memory is this?
a. virtual b. performance
c. device d. managed
ANSWER: a
74. Which of the following terms refer to an operation that the processor manages, one example of which is sending data
to the printer as shown in the accompanying figure?
a. buffer b. spool
c. task d. event
ANSWER: c
75. Which of the following is a segment of memory or storage, such as the disk in the accompanying figure, in which
items are placed while waiting to be transferred from an input device or to an output device?
a. index b. process
c. throttle d. buffer
ANSWER: d
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76. As illustrated in the accompanying figure, which of the following processes sends documents to a buffer instead of
sending them immediately to the printer?
a. spooling b. buffering
c. spoofing d. queuing
ANSWER: a
77. Which of the following allows a computer or mobile device’s processor to continue interpreting and executing
instructions while a printer prints?
a. paging b. thrashing
c. spooling d. buffing
ANSWER: c
78. Where do multiple documents line up in a printer?

a. glossary b. index
c. roster d. queue
ANSWER: d
79. What is the term for the process of swapping items between memory and storage?
a. paging b. reading
c. writing d. spacing
ANSWER: a
80. Which of the following means the operating system automatically configures new devices as users install them?
a. Virtual memory b. Operational buffering
c. Page logging d. Plug and Play
ANSWER: d
81. Which of the following is NOT a wireless Internet connection?

a. Wi-Fi b. DSL
c. mobile broadband d. satellite
ANSWER: b
82. Which of the following is a vendor of antivirus software?

a. Mozilla b. Google
c. Norton d. Dell
ANSWER: c
83. Which of the following includes and profits from installing trial versions of antivirus software on their computers?
a. VARs b. BSEs
c. ISPs d. OEMs
ANSWER: d
84. Which file and disk management tool attempts to locate a file on your computer or mobile device based on specified
criteria?

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a. Search b. Find
c. Locator d. Seeker
ANSWER: a
85. Which of the following is least likely to be the reason for an automatic update?
a. improving functionality b. providing decryption
c. enhancing security d. modifying device drivers
ANSWER: b
86. Which of the following regularly provides new features or corrections to a program?
a. speed read b. cold fix
c. automatic update d. recurring restandardization
ANSWER: c
87. Which of the following do software makers provide to users who have registered and/or activated their software?
a. speed repair b. online installation
c. quick fix d. service pack
ANSWER: d
88. Who can establish standard user accounts that allow alterations to security settings?
a. administrators b. secured users
c. key users d. any users
ANSWER: a
89. Which of the following is a unique combination of characters, such as letters of the alphabet and/or numbers, that
identifies one specific user?
a. user name b. password
c. client d. cycle
ANSWER: a
90. Which of the following is a private combination of characters associated with a user name that allows access to certain
computer resources?
a. folder b. password
c. user name d. cipher
ANSWER: b
91. What browser is included with Windows?

a. Firefox b. Safari
c. Chrome d. Internet Explorer
ANSWER: d
92. Which of the following is NOT a desktop operating system?

a. Windows b. Google Android
c. OS X d. Chrome OS
ANSWER: b
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93. What term is sometimes used to describe a computer that runs a Windows operating system?
a. ePC b. xPC
c. PC d. winPC
ANSWER: c
94. What is the name of Microsoft’s cloud server?

a. OneDrive b. Box
c. Fileshare d. Cloudpoint
ANSWER: a
95. Which Windows resource offers additional applications for purchase?

a. Sharepoint b. Windows Store
c. OneDrive d. Internet Explorer
ANSWER: b
96. Which of the following are shortcuts to an app or other content in Windows?
a. applets b. servlets
c. tiles d. keys
ANSWER: c
97. Which browser is included with the Mac OS?

a. Firefox b. Chrome
c. Internet Explorer d. Safari
ANSWER: d
98. The latest version of the Macintosh operating system is a multitasking operating system available only for computers
manufactured by Apple. What is the name for this version?
a. Mac Safari b. Mac OS IX
c. Mac OS X d. Mac OS XI
ANSWER: c
99. Which of the following is a multitasking operating system developed in the early 1970s by scientists at Bell
Laboratories?
a. Linux b. Perl
c. NetWare d. UNIX
ANSWER: d
100. Linux is a kind of software whose code is provided for use, modification, and redistribution. What kind of software is
this?
a. open source b. client/server
c. upgradable d. multitasking
ANSWER: a
COGNITIVE ASSESSMENT

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101. What is another term for the operating system a computer uses?
a. system utility b. file manager
c. platform d. application
ANSWER: c
102. What program is used to start and shut down a computer or mobile device, provide a user interface, manage
programs and memory, and provide file management, among other functions?
a. an operating system b. a file utility
c. application software d. a system utility
ANSWER: a
103. What is the core of an operating system that manages memory and devices, maintains the internal clock, starts
programs, and assigns the computer’s resources?
a. the kernel b. the cylinder
c. the core d. the BIOS
ANSWER: a
104. What is the definition of nonresident in terms of parts of the operating system?
a. programs or files that are not compatible with the operating system
b. peripheral devices whose drivers are not yet installed
c. instructions that remain on a storage medium until they are needed
d. data that remains in memory while the computer is running
ANSWER: c
105. What is the first step in the startup process of a computer?

a. The processor chip resets itself and finds the ROM chips that contain the BIOS.
b. The power supply or battery sends an electrical current to circuitry in the computer or mobile device.
c. LEDs flicker on devices such as the disk drives and keyboard.
d. Instructions stored in the kernel are accessed and processed sequentially.
ANSWER: b
106. What does the booting process do?

a. starts the computer in safe mode b. sends the computer to idle mode
c. shuts down the computer d. starts or restarts the computer
ANSWER: d
107. What can you use if the computer cannot start from its boot disk?
a. recovery media b. system media
c. configuration media d. backup media
ANSWER: a
108. What does the hibernate mode option do?

a. saves any open documents and programs to RAM, turns off all unneeded functions, and then places the
computer or device in a low-power state
b. shuts down the operating system so it cannot be accessed without a password
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c. starts the screen saver and keeps programs and files open and ready to be accessed with the touch of a button
d. saves any open documents and programs to a hard drive before removing power from the computer or device
ANSWER: d
109. Which of the following statements is not true about user interfaces?
a. A user interface controls how you enter data and instructions.
b. A user interface instructs the computer how to display information on the screen.
c. Most computers today use a command-line interface.
d. GUI operating systems use menus and visual images such as buttons.
ANSWER: c
110. You have a hardware problem and want to detect and check connected hardware devices. Which of the following are
you most likely recommended to use?
a. cold boot b. warm boot
c. new boot d. soft boot
ANSWER: a
111. You want to clear the memory on your mobile device. Which of the following is sufficient?
a. cold boot b. warm boot
c. new boot d. soft boot
ANSWER: b
112. You are designing software that will allow users to interact with it through ordinary, intuitive behavior. Which of the
following are you using?
a. BUI b. GUI
c. NUI d. TUI
ANSWER: c
113. What type of operating system allows two or more programs or apps to reside in memory at the same time?
a. multitasking b. multiuser
c. preemptive multitasking d. multiprocessing
ANSWER: a
114. When a computer is running multiple programs concurrently, what is the program that is in the foreground called?
a. main program b. open program
c. active program d. primary program
ANSWER: c
115. What is the purpose of memory management?

a. to store data in the most efficient manner
b. to optimize the use of RAM
c. to start the computer and operating system quickly
d. to allocate system resources stored in ROM
ANSWER: b

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116. You want to run another operating system on your computer in addition to the one already installed. Which of the
following will let you do that?
a. secondary install b. warm boot
c. single-tasking operating system d. virtual machine
ANSWER: d
117. You are running the latest version of Windows but you require an app that runs only in a previous version of
Windows. Which of the following can you use to solve this problem?
a. secondary install b. warm boot
c. single-tasking operating system d. virtual machine
ANSWER: d
118. What is virtual memory?

a. data stored in the cloud
b. where instructions are stored while waiting for a device to become idle
c. a portion of the hard disk designated to function as additional RAM
d. data that is not stored when the computer is turned off
ANSWER: c
119. You have just written a new app to intercept documents from the operating system that are to be printed and place
them in the queue. What is this app called?
a. print spooler b. page interceptor
c. job manager d. printer task handler
ANSWER: a
120. What is the term for the area of the hard disk used for virtual memory?
a. a swap file b. a page
c. a partition d. the cloud
ANSWER: a
121. What happens when the computer is thrashing?

a. A hacker is attempting to circumvent antivirus software and firewalls.
b. Items are being released from being stored in memory because the processor no longer requires them.
c. The computer is exchanging data between memory and storage.
d. The operating system spends too much of its time paging, instead of executing application software.
ANSWER: d
122. While waiting for devices to become idle so that they can receive additional instructions, where does the operating
system place items?
a. a spool b. a buffer
c. virtual memory d. a queue
ANSWER: b
123. Which of the following statements is not true about device drivers?
a. Devices on a computer can share drivers.
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b. A driver is a small program that tells the operating system how to communicate with a specific device.
c. When you start a computer, the operating system loads a device’s driver.
d. Plug and play means the operating system loads the necessary drivers when you install a new device.
ANSWER: a
124. The company for which you work has just released an updated device driver version. Which of the following is least
likely to be the reason for the release?
a. to enhance its functionality
b. to manage new Internet connectivity issues
c. to correct problems with previous drivers
d. to increase compatibility with new operating system versions
ANSWER: b
125. What is the term for using a set of conditions to measure the performance of hardware in your network?
a. milestone b. mile marker
c. benchmark d. high water mark
ANSWER: c
126. What can you use to identify a problem with resources so that you can try to resolve any problems?
a. a system check b. a performance monitor
c. a utility manager d. an efficiency test
ANSWER: b
127. You want to remove a program from your computer. What do you use?
a. Defragmenter b. File Compression
c. Backup and Restore d. Uninstaller
ANSWER: d
128. You want to remove unnecessary files from your computer. What do you use?
a. Disk Cleanup b. PC Maintenance
c. File Compression d. Backup and Restore
ANSWER: a
129. You want to shrink the size of a file. What do you use?
a. PC Maintenance b. File Compression
c. Backup and Restore d. Disk Cleanup
ANSWER: b
130. What is an error in a program called?

a. a germ b. a bug
c. an error d. a virus
ANSWER: b
131. Which of the following statements is not true about operating systems designed to work with a server on a network?
a. A multiuser operating system organizes and coordinates how multiple users access and share resources on a
Name: Class: Date:
network.
b. Some operating systems have network features built into them.
c. The network administrator uses the operating system on the network to configure the network.
d. Client computers cannot function unless they are connected to the network because they cannot access an
operating system.
ANSWER: d
132. What job title is used for the person who uses the server operating system to add and remove users, install software,
and administer network security?
a. server operator b. network administrator
c. system engineer d. resource manager
ANSWER: b
133. Which of the following is an alternative to a password you can use on your new mobile device?
a. swiping areas of the screen in a specified order
b. biophasic recognition
c. firewalls
d. keycodes
ANSWER: a
134. To prevent unauthorized users from reading data as it travels over a network, what process should the administrator
specify?
a. encryption b. decoding
c. scrambling d. authorization
ANSWER: a
135. How is an operating system that runs on computers provided by a variety of manufacturers classified?
a. multiprocessing b. proprietary software
c. device-independent d. generic
ANSWER: c
136. A piece of software you use is privately owned and limited to a specific vendor. What is the term for this kind of
software?
a. vendor-specific b. locked
c. incompatible d. proprietary
ANSWER: d
137. You want to purchase a server operating system for your small business. Which of the following is NOT an example
of an operating system you can purchase?
a. Apple iOS b. Linux
c. UNIX d. Windows Server
ANSWER: a
138. An application you own will run on a new version of your operating system. What is the term for this kind of
application?
Name: Class: Date:
a. upgrade compatible b. upgrade compliant

c. upward compatible d. Plug and Play
ANSWER: c
139. When you run an app in Windows, it appears in an on-screen work area app. What is this called?
a. workshop b. workspace
c. desk space d. desktop
ANSWER: d
140. What is the definition of open source software?

a. a multitasking operating system
b. proprietary software that is licensed for free
c. its code is provided for use, modification, and redistribution
d. software that resides on a network server
ANSWER: c
141. Which of the following is an open source operating system?

a. Solaris b. Linux
c. DOS d. UNIX
ANSWER: b
142. What is the term for the variety of forms in which Linux is available?
a. distributions b. applications
c. disseminations d. indices
ANSWER: a
143. You are using a Linux-based operating system designed by Google to work primarily with web apps. What is it
called?
a. iOS b. Chrome OS
c. BlackBerry OS d. Symbian OS
ANSWER: b
144. Which of the following is least likely to be a capability of the new server operating system your firm has developed?
a. handling high numbers of transactions b. supporting large-scale messaging
c. providing touch screen technology d. offering backup capabilities
ANSWER: c
145. You are looking for a product developed by Microsoft to enable your organization to manage applications and
websites either onsite or on the cloud. Which product will you use?
a. Symbian OS b. UNIX
c. OS X Server d. Windows Server
ANSWER: d
146. You want an open source, Linux-based mobile operating system for a new smartphone your company is developing.
Which of the following will you use?
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a. Android b. iOS
c. Windows Phone d. Blackberry OS
ANSWER: a
147. You are using a technology to enable two devices to share contacts when they touch. What is the name for this
technology?
a. NLC b. NFC
c. AFD d. DDF
ANSWER: b
148. Which of the following is a proprietary mobile operating system specifically made for Apple’s mobile devices?
a. Mozilla b. Blackberry
c. iOS d. Android
ANSWER: c
149. Which of the following is NOT a name of an Android release?

a. Gingerbread b. Ice Cream Sandwich
c. Blackberry d. Key Lime Pie
ANSWER: c
150. You have been developing an embedded operating system for a new product at your company, but a colleague of
yours has been referring to it by another name. What is that name?
a. NFC b. NOS
c. iOS d. RTOS
ANSWER: d
Completion
151. ____________________ consists of ROM chips or flash memory chips that store permanent instructions.
ANSWER: Firmware
152. A graphical user interface designed for touch input sometimes is called a(n) ____________________ interface.
ANSWER: touch user
153. A(n) ____________________ is a small program that tells the operating system how to communicate with a specific
device.
ANSWER: driver
154. Some ____________________ systems include an email program and browser.

ANSWER: operating
155. A(n) ____________________ is a program that assesses and reports information about various computer resources
and devices.
ANSWER: performance monitor
156. Some of the file management functions that a(n) ____________________ performs are displaying a list of files on a

Name: Class: Date:

storage medium; organizing files in folders; copying, renaming, deleting, moving, and sorting files.
ANSWER: File Manager
157. An Image ____________________ allows users to display, print, and copy the contents of a graphics file.
ANSWER: Viewer
158. A Disk ____________________ is a utility that reorganizes the files and unused space on a computer’s hard disk so
the operating system accesses data more quickly and programs run faster.
ANSWER: Defragmenter
159. Among file and disk management tools, a(n) ____________________ tool causes a display’s screen to show a
moving image or blank screen if no keyboard or mouse activity occurs for a specified time.
ANSWER: Screen Saver
160. Among file and disk management tools, a(n) ____________________ tool copies selected files or the contents of an
entire storage medium to another storage location.
ANSWER: Backup and Restore
161. Errors in a program are known as ____________________.

ANSWER: bugs
162. The person overseeing network operations, called the network ____________________, uses the server operating
system to add and remove users, computers, and other devices to and from a network.
ANSWER: administrator
163. While entering a(n) ____________________, most computers hide the actual characters by displaying some other
characters, such as asterisks (*) or dots.
ANSWER: password
164. ____________________ is the process of encoding data and information into an unreadable form.
ANSWER: Encryption
165. Some stand-alone operating systems are called ____________________ operating systems because they also work in
conjunction with a server operating system.
ANSWER: client
166. Some desktop operating systems include ____________________ capabilities, allowing the home and small business
user to set up a small network.
ANSWER: networking
167. In Windows, the ____________________ includes a button that enables you to display all your apps and to
manipulate files.
ANSWER: App bar
168. Like Linux, ____________________ is a multipurpose operating system because it is both a stand-alone and
network operating system.
ANSWER: UNIX

Name: Class: Date:

169. The operating system on mobile devices and many consumer electronics is called a(n) ____________________
operating system.
ANSWER: mobile
170. ____________________ is a Linux-based open source operating system that runs on smartphones and tablets
developed by Mozilla.
ANSWER: Firefox OS
Matching
Identify the letter of the choice that best matches the phrase or definition.
a. virtualization
b. mobile operating system
c. Blackberry
d. sleep mode
e. hibernate
f. administrator account
g. user name
h. password
i. Google Play
j. permissions
k. thrashing
l. NFC
m. Passbook
n. command language
o. Wallet
p. SkyDrive
q. Linux
r. antivirus
s. iCloud
t. account
171. A Windows Phone app that provides a centralized location for coupons
ANSWER: o
172. Enables user to access all files and programs on the computer or network, install programs, and specify settings that
affect all users on a computer, mobile device, or network
ANSWER: f
173. An iOS app that provides a centralized location for coupons

ANSWER: m
174. When working with a command-line interface, the set of commands entered into the computer is called this
ANSWER: n

Name: Class: Date:

175. A unique combination of characters that identifies a specific user
ANSWER: g
176. A private combination of characters associated with the user name that allows access to certain computer resources
ANSWER: h
177. Technology that allows two devices to share information by touching

ANSWER: l
178. Define who can access certain resources and when they can access those resources
ANSWER: j
179. If application software has stopped responding and the hard disk’s LED blinks repeatedly, the operating system
probably is doing this
ANSWER: k
180. Android app store that provides access to apps, songs, books, and movies
ANSWER: i
181. The practice of sharing or pooling computing resources, such as servers

ANSWER: a
182. For each user, a network administrator establishes this, which enables the user to access, or sign in to, a computer or
to a network
ANSWER: t
183. Enables you to sync mail, calendars, contacts, and other items on iOS
ANSWER: s
184. Typically has one program running at a time, though others may be running in the background
ANSWER: b
185. You should run exactly one of this kind of application on your computer
ANSWER: r
186. A proprietary mobile operating system

ANSWER: c
187. Saves any open documents and programs to RAM, turns off all unneeded functions, and then places the computer in
a low-power state
ANSWER: d
188. Microsoft’s cloud server

ANSWER: p
189. A popular, multitasking UNIX-based operating system

ANSWER: q

Name: Class: Date:

190. Saves any open documents and programs to an internal hard drive before removing power from the computer or
device
ANSWER: e
Subjective Short Answer
191. You are in the market for a new computer, and you would really like to buy a Mac. However, you have a couple of
applications that you must be able to use and they are available only for Windows.
You are looking for a program that will allow you to install Windows on your Mac. Which of the following will
accomplish this for you?
a. Windows Me c. WinEmulation
b. Microsoft Simulator d. Boot Camp
ANSWER: D
192. You are in the market for a new computer, and you would really like to buy a Mac. However, you have a couple of
applications that you must be able to use and they are available only for Windows.
One of the steps you have to take in order to install Windows on your Mac is to create a section of storage or memory
reserved for a specific program or application. What is the term for this section?
a. partition c. divider
b. window d. keyspace
ANSWER: A
193. You have just been hired as the computer administrator for a brand-new startup company and your first task is to
select the desktop operating system that you will suggest to the head of the IT team as the one you recommend for the
office.
You have been asked to select a desktop operating system that will work best for power users in terms of its flexibility and
its capabilities. What is the best choice given these circumstances?
a. Windows 8 c. UNIX
b. Mac OS X d. Chrome
ANSWER: C
194. You have just been hired as the computer administrator for a brand-new startup company and your first task is to
select the desktop operating system that you will suggest to the head of the IT team as the one you recommend for the
office.
The company would like to make sure that the operating system used on its desktops is open source because it believes
strongly in the philosophy of this kind of OS. Which of the following is an option for you in light of this
recommendation?
a. Mac OS X c. Windows 8
b. Linux d. UNIX
ANSWER: B
Essay
195. Provide the steps in the start-up process.

Name: Class: Date:
ANSWER: Student responses will vary, but should be drawn from the following information from the text.
The start-up process, however, is similar for large and small computers, as described in the following steps.
Step 1: When you turn on the computer or mobile device, the power supply or battery sends an electrical
current to circuitry in the computer or mobile device.
Step 2: The charge of electricity causes the processor chip to reset itself and finds the firmware that contains
start-up instructions.
Step 3: The start-up process executes a series of tests to check the various components. These tests vary
depending on the type of computer or devices and can include checking the buses, system clock, adapter
cards, RAM chips, mouse, keyboard, and drives. It also includes making sure that any peripheral devices are
connected properly and operating correctly. If any problems are identified, the computer or device may beep,
display error messages, or cease operating — depending on the severity of the problem.
Step 4: If the tests are successful, the kernel of the operating system and other frequently used instructions
load from the computer or mobile device’s internal storage media to its memory (RAM). The kernel is the
core of an operating system that manages memory and devices, maintains the internal clock, runs programs,
and assigns the resources, such as devices, programs, apps, data, and information. The kernel is memory
resident, which means it remains in memory while the computer or mobile device is running. Other parts of
the operating system are nonresident; that is, nonresident instructions remain on a storage medium until they
are needed, at which time they transfer into memory (RAM).
Step 5: The operating system in memory takes control of the computer or mobile device and loads system
configuration information. The operating system may verify that the person attempting to use the computer
or mobile device is a legitimate user. Finally, the user interface appears on the screen, and any start-up
applications, such as antivirus software, run.
196. How do single tasking and multitasking operating systems differ?

• A single tasking operating system allows only one program or app to run at a time. For example, if you are
using a browser and want to check email messages, you must exit the browser before you can run the email
program. Operating systems on embedded computers and some mobile devices use a single tasking operating
system.
• Most operating systems today are multitasking. A multitasking operating system allows two or more
programs or apps to reside in memory at the same time. Using the example just cited, if you are working with
a multitasking operating system, you do not have to exit the browser to run the email program. Both
programs can run concurrently.
197. List six different file and disk management tools and briefly describe their functions.
File Manager: Performs functions related to displaying files; organizing files in folders; and copying,
renaming, deleting, moving, and sorting files
Search: Attempts to locate a file on your computer or mobile device based on specified criteria
Image Viewer: Displays, copies, and prints the contents of a graphics file

Name: Class: Date:
Uninstaller: Removes a program or app, as well as any associated entries in the system files
Disk Cleanup: Searches for and removes unnecessary files
Disk Defragmenter: Reorganizes the files and unused space on a computer’s hard disk so that the operating
system accesses data more quickly and programs and apps run faster
Screen Saver: Causes a display’s screen to show a moving image or blank screen if no keyboard or mouse
activity occurs for a specified time
File Compression: Shrinks the size of a file(s)
PC Maintenance: Identifies and fixes operating system problems, detects and repairs disk problems, and
includes the capability of improving a computer’s performance
Backup and Restore: Copies selected files or the contents of an entire storage medium to another storage
location
198. What are the features offered by Windows 8, in addition to its basic capabilities?
In addition to basic capabilities, Windows 8 offers these features:
• Start screen interface with tiles

• Includes the desktop interface
• Support for input via touch, mouse, and keyboard
• Email app, calendar app, and browser (Internet Explorer) included
• Photos, files, and settings can sync with SkyDrive, Microsoft’s cloud server
• Enhanced security through an antivirus program, firewall, and automatic updates
• Windows Store offers additional applications for purchase
199. List the features of the latest version of OS X.

ANSWER:
Student responses will vary, but should be drawn from the following information from the text.
Features of the latest version of OS X include the following:
• Mail, calendars, contacts, and other items sync with iCloud, Apple’s cloud server
• Communicate and play games with users of mobile devices running Apple’s mobile operating system (iOS)
• Built-in Facebook and Twitter support allows you to post a status, comments, or files from any app
• Browser (Safari)
• Open multiple desktops at once
• Dictated words convert to text
• Support for Braille displays
• Mac App Store provides access to additional apps and software updates
200. What features are unique to recent versions of the Android operating system?
Features unique to recent versions of the Android operating system include the following:
• Google Play app store provides access to apps, songs, books, and movies.
Test Bank For Enhanced Discovering Computers Â©2017 (Shelly Cashman Series) 1st Edition
Name: Class: Date:
• Google Drive provides access to email, contacts, calendar, photos, files, and more.
• Face recognition can unlock the device.
• Share contacts and other information by touching two devices together (using NFC technology).
• Speech output assists users with vision impairments.
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Chapter 09:Operating Systems

2. An operating system cannot run from an external drive.

9. A cold boot is generally faster than a warm boot.

Chapter 09:Operating Systems

Chapter 09:Operating Systems

15. In addition to managing applications, an operating system manages other processes.

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Chapter 09:Operating Systems

Chapter 09:Operating Systems

25. Operating systems rarely provide a means to establish Internet connections.

Chapter 09:Operating Systems

35. A device-dependent program runs on computers provided by a variety of manufacturers.

37. Client operating systems can operate with or without a network.

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Chapter 09:Operating Systems

47. Windows 8 is a UNIX-based operating system.

48. Like other operating systems, Linux is proprietary software.

49. Some retailers will preinstall Linux on a new computer on request.

Chapter 09:Operating Systems

51. Where may an operating system reside in a mobile device?

52. A cross-platform application is one that runs in what way?

54. Two types of system software are which of the following?

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Chapter 09:Operating Systems

Copyright Cengage Learning. Powered by Cognero. Page 9

Chapter 09:Operating Systems

c. performance-monitor interface d. graphical user interface (GUI)

Chapter 09:Operating Systems

a. RAM performance b. memory management

Chapter 09:Operating Systems

78. Where do multiple documents line up in a printer?

81. Which of the following is NOT a wireless Internet connection?

82. Which of the following is a vendor of antivirus software?

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Chapter 09:Operating Systems

91. What browser is included with Windows?

92. Which of the following is NOT a desktop operating system?

Chapter 09:Operating Systems

94. What is the name of Microsoft’s cloud server?

95. Which Windows resource offers additional applications for purchase?

97. Which browser is included with the Mac OS?

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Chapter 09:Operating Systems

105. What is the first step in the startup process of a computer?

106. What does the booting process do?

108. What does the hibernate mode option do?

Chapter 09:Operating Systems

115. What is the purpose of memory management?

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Chapter 09:Operating Systems

118. What is virtual memory?

121. What happens when the computer is thrashing?

Chapter 09:Operating Systems

130. What is an error in a program called?

Chapter 09:Operating Systems

Chapter 09:Operating Systems

a. upgrade compatible b. upgrade compliant

140. What is the definition of open source software?

141. Which of the following is an open source operating system?