Professional Documents
Culture Documents
Chapter 4
Systems Planning and Selection
Chapter Overview
This chapter introduces students to the first phase of the systems development life cycle
and illustrates how organizations can benefit from following a formal process for
identifying and selecting projects. Chapter 4 discusses how projects are identified and
selected, initiated and planned, and assessed for feasibility. Systems planning and
selection, the first phase of the systems development life cycle, consists of two primary
activities: project identification and selection and project initiation and planning. During
project identification and selection, potential projects are evaluated; these projects are
classified and ranked; and then development projects are chosen.
The objective of the project planning activity is the development of a Baseline Project
Plan (BPP) and a Statement of Work (SOW). The BPP becomes the foundation for the
remainder of the development project. The SOW produced by the team clearly outlines
the objectives and constraints of the project. As with the project initiation process, the
size, scope, and complexity of a project will dictate the comprehensiveness of the project
planning process and resulting documents. An important aspect of the project initiation
and planning process centers on the assessment of a project’s feasibility and risk. This
chapter describes several types of feasibility, including economic, technical, operational,
schedule, legal and contractual, and political factors.
Instructional Objectives
Specific student learning objectives are included at the beginning of the chapter. From
an instructor’s point of view, the objectives of this chapter are to:
3. Explain the need for and describe the contents of a Project Charter and Baseline
Project Plan.
5. Explain the differences between tangible and intangible benefits and costs and
between one-time and recurring benefits and costs.
6. Illustrate how to perform cost-benefit analysis and describe what is meant by the
time value of money, present value, discount rate, net present value, return on
investment, and break-even analysis.
9. Prepare your students to develop a plan for conducting a term project involving
several phases of systems development using the SDLC or other methodologies.
10. Describe the systems planning and selection process for an Internet electronic
commerce application.
Classroom Ideas
1. An alternative to lecturing on the contents of the chapter is to lecture from the
Review Questions, Problems and Exercises, and Discussion Questions from the
end of the chapter. Selected questions can be posed to students to help focus a
discussion on specific concepts. Problems and Exercises 3, 4, 5, and 6 can be done
in class.
2. Another very effective in-class exercise is to ask students who have been on
systems development teams to compare their experiences to the concepts
presented in Chapter 4. This discussion is a good way to elaborate on alternative
ways for identifying and selecting information systems projects. Some
organizations are very informal, compared to what is described in the book. Usually
you can start a good debate on how formal project identification and selection
should be, and who should control this process. Stress the tradeoffs of formal
versus informal processes: consistency, awareness, budget and investment
controls, long-term focus, etc. versus rapid action, commitment, current business
needs, etc.
person addresses the interaction between business plans, IS plans, and project
selection.
5. This chapter introduces many different concepts and terms that are central to
understanding the project initiation and planning process. Be sure that you ask your
students to review the key terms listed at the end of the chapter.
6. During a lecture, you might want to use the tables and figures in this chapter.
Linking the processes described in this chapter to a specific example (e.g., the Pine
Valley Furniture example in the chapter) is often a very good way for students to
understand more abstract concepts. As part of a lecture, ask students to suggest
costs and benefits that might arise with specific systems. Additionally, you can
describe a systems development project with which you have been involved and
ask the students to list the possible costs, benefits, and risks that would be part of a
feasibility assessment of that system.
Lecture Notes
Chapter 4 introduces students to the first phase of the systems development life cycle
and illustrates how organizations can benefit from following a formal process for
identifying and selecting projects. Systems planning and selection, the first phase of the
systems development life cycle, consists of two primary activities, project identification
and selection and project initiation and planning. Figure 4–1 highlights these primary
activities.
Systems planning and selection is the first SDLC phase and can be broken into two
primary activities: project identification and selection and project initiation and planning.
During the first phase, all possible systems development projects are identified and
assessed by senior management, a business group, IS management, or a steering
committee. The actual methods used to identify and select a project for development
vary by organization; the selection process can be very formal or very informal. As
illustrated in Figure 4–2, requests for information systems development come from three
primary sources: (1) managers and business units; (2) information systems managers;
and (3) formal planning groups.
During the project identification and selection activity, three key tasks are performed;
these are: (1) identifying potential development projects; (2) classifying and ranking IS
development projects; and (3) selecting IS development projects.
Second, since funds are often limited, organizations need a method of classifying and
ranking potential development projects. The classification and ranking of potential
projects can be performed by top management, a steering committee, business units, or
the IS development group.
Third, the selection methods use a variety of criteria; these criteria are summarized in
Table 4–2. When selecting IS development projects, many factors must be considered,
including the perceived needs of the organization, the existing systems and ongoing
projects, resource availability, evaluation criteria, current business conditions, and
decision maker perspectives. These factors are highlighted in Figure 4–3. Although
only those projects most likely to achieve business objectives are considered, the
relative importance of these projects will change as business conditions change. The
primary deliverable from the project identification and selection activity is a schedule of
specific IS development projects; this schedule results from both top-down and bottom-
up initiatives. Figure 4–4 summarizes the project identification and selection activity.
The principle of incremental commitment should be applied to each development
project.
Many of the initiation and planning activities overlap the analysis phase. However,
spending an appropriate amount of time on these activities can reduce the amount of
time required for later phases. The amount of time that is spent on this activity will vary
based on the organization’s experience with building this type of system, the analysts’
experiences, the customers’ awareness of their needs, and/or the size and complexity of
the project. A rule of thumb is that between 10 and 20 percent of the entire development
effort should be spent on project initiation and planning. As Figure 4–5 illustrates, the
purpose of project initiation and planning is to turn a vague systems request into a
project description.
Project initiation and project planning are the two major activities of the project initiation
and planning phase. As summarized in Table 4–3, project initiation consists of five
activities. As summarized in Table 4–4, project planning consists of ten activities. A
Baseline Project Plan and a Project Charter are the primary deliverables for the project
planning activity. A project’s size, scope, and complexity influence the project planning
process. During the project planning activity, a business case is made for the project;
this business case highlights the economic benefits and costs, technical feasibility, and
organizational feasibility for the new system. A Baseline Project Plan (BPP) contains
an estimate of the project’s scope, benefits, costs, risks, and resource requirements;
provides detailed project activities for the systems analysis phase; and is used by the
project selection committee to determine whether the project should be continued,
redirected, or cancelled. The BPP is an internal document and is not shared with
customers. The BPP is updated as the project progresses through the systems
development life cycle. A Project Charter is prepared for internal and external
stakeholders and provides a high-level overview of the project.
A project is often evaluated on its economic, operational, technical, schedule, legal and
contractual, and political feasibility. The results of this analysis form the business case
that justifies the resource expenditures on the project. The Pine Valley Furniture’s
Customer Tracking System example illustrates the feasibility assessment process.
Figure 4–6 is the System Service Request (SSR) submitted to Pine Valley Furniture’s
Systems Priority Board.
One of the forty rooms in the Rest House in which the Göring pictures, 1,100 in
all, were exhibited before their removal to Munich for subsequent restitution.
I had one little errand of mercy to take care of before I turned in.
There was a recreation room on the first floor and adjoining it a
makeshift bar. Most of the officers had gone to the movies, so I managed
to slip in unobserved and pilfer two bottles of beer. Tucking them inside
my blouse, I made off for the monastery. There, after some difficulty in
finding my way around the dark passageways, I located the rooms
occupied by my two little packers. They were making ready for bed, but
when they saw what I had for them, their leathery old faces lighted up
with ecstatic smiles. If I had been a messenger from heaven, they
couldn’t have been happier. Leaving them clucking over their
unexpected refreshments, I went back to my own billet and fell into bed.
I hadn’t had exactly what one would call a restful day myself.
That beer worked wonders I hadn’t anticipated. When I arrived at the
monastery a little before eight the next morning I found that my two
packers, together with Dr. Mutter, had been at work since seven. As yet
there was no sign of the Frenchmen, but I thought that they would
probably show up before long. At eight my gang of PWs appeared and
the sergeant who brought them explained that I wouldn’t be having the
crew of GIs who had helped out the day before. When I protested that I
needed them more urgently than ever, he informed me that the
combination of GI and PW labor simply wouldn’t work out; that I
certainly couldn’t expect to have them both doing the same kind of work
together. I said that I most certainly could and did expect it. Well, my
protest was completely unavailing, and if I had to make a choice I was
probably better off with the sixteen PWs. Perhaps my two packers could
get enough work out of them to compensate for the loss of the GIs.
I had just finished assigning various jobs to the PWs when Leclancher
turned up. “May I have a word with you?” he asked. “It is about Roger.”
“What about Roger? Is he any worse?” I asked.
“No, but he is not any better either,” he said. “Is it possible that we
shall be returning to Munich tomorrow morning?”
“Not the ghost of a chance,” I said. “We shan’t be through loading
before tomorrow night. We’re too shorthanded.”
“But if we all pitched in and worked, even after supper?” he asked.
“It would make a big difference,” I said. “But it’s entirely up to you.
It’s certainly worth a try if the drivers are willing.”
I’ll never forget that day. I never saw Frenchmen move with such
rapidity or with such singleness of purpose. When five o’clock came, we
had finished loading the fifth truck. Taking into account the two from the
preceding day, that left only three more trucks to fill. Leclancher came to
me again. The drivers wanted to work until it got dark. That meant until
nine o’clock. Knowing that the two packers were equally eager to get
back to Munich, I agreed. I hurried off to call the sergeant about the
PWs. Special arrangements would have to be made to feed them if we
were keeping on the job after supper. Also, I had to make sure that
someone at Battalion Headquarters would be able to provide a vehicle to
take them back to their camp.
While the drivers went off to chow and the PWs were being fed in the
hospital kitchen, I joined Dr. Mutter and the packers to discuss these new
developments. I felt sure that I would be returning to Hohenfurth in
another few days with additional trucks to complete the evacuation. That
being the case, some preliminary planning was necessary. I instructed Dr.
Mutter to call in a stonemason to remove the Della Robbia relief and the
other pieces which had been set into the walls, so that they would be
ready for packing when we came back. I gave him a written order which
would enable him to lay in a supply of lumber for packing cases which
would have to be built for some of the more fragile pieces. Lastly, the
four of us surveyed the storage rooms and made an estimate of the
number of trucks we would need for the things still on hand.
To save time I had a couple of chocolate bars for my supper and was
ready to resume work when our combined forces reappeared. The next
two hours and a half went by like a whirlwind and by eight o’clock we
knotted down the tarpaulin on the last truck. Everybody was content.
Even the PWs seemed less glum than usual, but that was probably
because they had been so well fed in the hospital kitchen.
If we were to make it through to Munich in the one day, we would
have to start off early the next morning. Accordingly I left word that the
trucks were to be lined up outside the monastery entrance at seven-thirty
sharp. Then I went down to the colonel’s quarters to see about an armed
escort for the convoy. I found Colonel Sheehan and Major Thacher
making preparations to “go out on the town.” They looked very spruce in
their pinks and were in high spirits.
“We missed you at supper,” said the colonel. “How’s the work coming
along?”
“My trucks are loaded and ready to roll first thing in the morning if I
can have an escort,” I said.
“That calls for a celebration,” he said. “Pour yourself a drink. I’ll
make a bargain with you. You can have the escort on one condition—that
you join our party tonight.”
I didn’t protest. I thought it was a swell idea. A few minutes later, the
captain with whom I was billeted arrived and the four of us set out for an
evening of fun.
In the short space of two days I had grown very fond of these three
officers, although we had met only at mealtime. They were, in fact,
characteristic of all the officers I had encountered at Hohenfurth—
friendly, good-natured and ready to do anything they could to help. That
they were all going home soon may have had something to do with their
contented outlook on life, and they deserved their contentment. As
members of the 26th Division, the famous “Yankee Division,” they had
seen plenty of action, and as we drove along that night in the colonel’s
car, my three companions did a lot of reminiscing.
While they exchanged stories, I had a chance to enjoy the romantic
countryside through which we were passing. We were, the colonel had
said, headed for Krummau, an old town about fifteen miles away.
The road followed along the winding Moldau River, which had an
almost supernatural beauty in the glow of the late evening light. The
bright green banks were mirrored, crystal clear, on its unrippled surface,
as were the rose-gold colors of the evening clouds.
We crossed the river at Rosenberg, and as we went over the bridge I
noticed that it bore—as do all bridges in that region—the figure of St.
John Nepomuk, patron saint of Bohemia. The castle, perched high above
the river, was the ancestral seat of the Dukes of Rosenberg who ruled this
part of Bohemia for hundreds of years. One of them murdered his wife
and, according to the legend, she still haunted the castle. Robed in white,
she was said to walk the battlements each night between eleven-thirty
and twelve. Major Thacher thought that we should test the legend by
paying a visit to the castle on our return from Krummau later that
evening.
When we arrived in Krummau it was too dark to see much of the old
town except the outline of the gray buildings which lined the narrow
streets. Our objective was a night club operated by members of an
underground movement which was said to have flourished there
throughout the years of Nazi oppression. There was nothing in any way
remarkable about the establishment, but it provided a little variety for the
officers stationed thereabouts. My companions were popular patrons of
the place. They were royally welcomed by the proprietor, who found a
good table for us, not too near the small noisy orchestra. Two pretty
Czech girls joined us and we all took turns dancing. There were so many
more men than girls that we had to be content with one dance each. Then
the girls moved on to another table.
We whiled away a couple of hours at the club before the colonel said
that we should be starting back. I hoped that we would be in time to pay
our respects to the phantom duchess, but the clock in the square was
striking twelve when we rumbled through the empty streets of
Rosenberg. It had begun to rain again.
At six the next morning, I looked sleepily out the window. It was still
raining. We would have a slow trip unless the weather cleared, and I
thought apprehensively of the steep road leading into Linz. Fresh eggs—
instead of the usual French toast—and two cups of black coffee
brightened my outlook on the soggy morning and I was further cheered
to find the convoy smartly lined up like a row of circus elephants when I
reached the monastery at seven-thirty. Leclancher had taken the lead
truck and the ailing Roger was bundled up in the cab of one of the others.
Dr. Mutter waved agitated farewells from beneath the ribs of a tattered
umbrella as we slid slowly down the monastery drive. At the corner of
the main street of the village we picked up our escort, two armed jeeps.
They conducted us to the border where we gathered in two similar
vehicles which would set the pace for us into Linz. The bad weather was
in one respect an advantage: there was practically no traffic on the road.
At Linz I stopped long enough to thank Anderson and his colonel for
the escort vehicles they had produced on a moment’s notice that morning
in response to a call from Colonel Sheehan. This third pair of jeeps were
very conscientious about their escort duties. The one in the vanguard
kept well in the lead and would signal us whenever he came to a
depression in the road. This got on Leclancher’s nerves, for I heard him
muttering under his breath every time it happened. But I was so glad to
have an escort of any kind that I pretended not to notice his irritation.
When we reached Lambach, midway between Linz and Salzburg, we
lost this pair of guardians but acquired two sent on from the latter city.
While waiting for them to appear, I scrounged lunch for myself and the
drivers at a local battery. As soon as the new escorts arrived we started
on again and pulled into Salzburg at two-thirty. This time there were no
delays and we threaded our way through the dripping streets and out on
to the Autobahn without mishap.
I now had only one remaining worry—the bad detour near Rosenheim.
Again, perhaps thanks to the weather, we were in luck and found this
treacherous by-pass free of traffic. As we rolled into Munich, the rain let
up and by the time we turned into the Königsplatz, the sun had broken
through the clearing skies.
My first major evacuation job was finished. As soon as I got my
drivers fixed up with transportation back to their camp and the members
of our escort party fed and billeted I could relax with a clear conscience.
It was a little after five-thirty, and Third Army’s inflexible habits about
the hour at which all enlisted men should eat didn’t make this problem
such an easy one. Third Army Headquarters was a good twenty minutes
away, so I took the men to the Military Government Detachment where
the meal schedule was more elastic. Afterward I shepherded them to
their billets and went off to my own. I would have to write up a report of
the expedition for Captain Posey, but that could wait.