PROFILE
 Worked with cross-functional teams and various stakeholders, including analytics, design/user
SNEHA RANJAN
snehamana4@gmail.com
+91 - 7093010093
SKILLS
KEY SKILLS
Software Testing Life Cycle
Test case documentation
Agile/Scrum methodology
Support ticket handing
Knowledge Management
Hands-on experience in MS Office,
Including Outlook, Word, Excel, PPT
Proficient in Documentation practices
EDUCATION
Masters in Computer Applications,
MANAGEMENT EDUCATION AND
RESEARCH INSTITUTE, New Delhi
Affiliated to Guru Gobind Singh
Indraprastha University (GGSIPU)
2008-2011
Aggregate 67%
Bachelors of Science, GGD SANATAN
DHARMA COLLEGE, Chandigarh
Affiliated to Punjab University
2005-2008
Aggregate 67%
HSC from Kendriya Vidyalaya (C.B.S.E.)
Aggregate 69%
SSC from Kendriya Vidyalaya (C.B.S.E.)
Aggregate 76%
experience, engineering, and user enablement to deliver Quality products.
 Seasoned test engineer with experience in test methodology, testing processes, bug reporting,
test plan and test cases.
 Follow company’s Agile / Scrum methodology and write user stories and acceptance criteria.
 Prepared training documents and delivered technical and functional training to new joinees.
 Proactive, self-starter with excellent project management skills and ability to manage multiple
tasks effectively
 Analytical thinker, problem solving, adaptability, collaboration, strong communication skills,
strong work ethics with an ability to grasp and learn new things quickly
EXPERIENCE
(Aug, 2020 – Feb, 2021)
SHIPMENT DELIVERY SUPPORT ASSOCIATE
AMAZON
 Test end to end functionality of Amazon Flex solution, Shipment and delivery support process,
and ticket handling process.
 Ensure that contacts and trouble tickets from Amazon Flex (NA marketplace) are handled
efficiently during active shift.
 Maintained less than a minute response time for support tickets.
 Well versed with Amazon Flex US Payments process, Shipment and delivery support, Amazon
Flex process, GACD and Driver Comm. (DP) trouble ticketing.
 Research/troubleshoot customer entitlement and Support issues.
 Aligned with quality guidelines when updating and managing tickets
 Monitored specific queues for: unassigned, route failures and exception SRs, routing or
assigning as necessary.
 Responded quickly to customer requests for escalations by using documented escalation
process
 Provided required feedback and Contributed to continuous process improvement initiatives
 Contributed to knowledge management library for frequently occurred tickets.
(June, 2019 – Aug, 2020)
HEAD TEACHER
KLAY PRESCHOOL AND DAYCARE
 Worked as head teacher wherein the role and responsibility required helping in holistic
development of kindergarten children with activity based learning through multiple
intelligence methodology. Also attended and actively participated in all the training conducted.
 Teaching, preparing reports (daily, monthly, quarterly), counselling.
(Sep, 2016 – Mar, 2017)
CONTENT WRITER
PARENTLANE (FREELANCER)
 Worked as content writer wherein the role and responsibility required writing articles related
to child psychology, behavior, activities, development, learning, nutrition, etc.
 Content writing, content curation.
(Apr, 2016 – Jun, 2016)
SCREENING CONSULTANT
PIQUBE, HYDERABAD (FREELANCER)
 Worked as screening consultant wherein the role and responsibility required to thoroughly
screen the received profiles and match with the posted job details and shortlist only the most
appropriate candidates.
 IT, Accounts, Finance, Marketing, and others
(Apr, 2011 – Oct,2014)
TEST ENGINEER
AITHENT TECHNOLOGIES PVT. LTD., GURGAON
PCRM – Professional Compliance & Requirements Management.
 Report and manage bugs through closure
 Deployment of software builds in testing and UAT environments
 Design and execute effective test plans and test cases
 Design and implement an overall test strategy
 Lead in the evaluation of testing tools and strategies to support test cycles.
 Deliver effective and efficient test methods (scenarios)
 Effectively document and communicate defects found during the product lifecycle
 Perform white box, black box and exploratory testing
 Effectively communicate status of testing efforts throughout product lifecycle
ACHIEVEMENTS/PARTICIPATIONS
 Received GEM of the month within 2nd month of joining, nominated for another 7 months
subsequently.
 Won inter college power-point presentation competition.
 Member of Core Committee in MERI’s Annual Seminar “Apprendomos” and Annual fest.
 Won medals in poster competitions, t-shirt painting in college.
 Participated in Inter college folk dance competition in GGSIPU’s Annual Fest “Anugoonj 2010”.
 Performed in Folk Dance and skit in Aithent Technologies’ 20th Anniversary function.
 Won many prizes and certificates at school level in poster competition, group dance.