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5 MOTIVATION AT WORK
CHAPTER SCAN
This is the first of two chapters on motivation, behavior, and performance. This chapter
addresses internal and process theories of motivation, beginning with individual needs theories.
Next, it presents Herzberg's two-factor theory, and then concludes with discussions of two
individual-environment process theories of motivation, including equity theory and expectancy
theory.
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98
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1. Define motivation.
2. Explain how Theory X and Theory Y relate to Maslow's hierarchy of needs.
3. Discuss the needs for achievement, power, and affiliation.
4. Describe the two-factor theory of motivation.
5. Explain two new ideas in human motivation.
6. Describe how inequity influences motivation and can be resolved.
7. Describe the expectancy theory of motivation.
8. Describe the cultural differences in motivation.
KEY TERMS
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100 Chapter 5: Motivation at Work
process, or external theories. This is one of the most complex topics in organizational behavior
because of the large number of variables that affect motivation.
Motivation research is increasingly specific, and examines smaller portions of the larger
theories. Writers have looked for internal, value-oriented reasons for motivation that
would relate to the meaning of work for society. The Protestant ethic was related to the
concept of working hard in order to secure a place in heaven. In contrast, Freud developed
psychoanalysis as a method of probing the subconscious mind to understand a person’s
motives and needs.
Graham is a model manager who excels in four ways. First, he established a positive
environment by focusing on positive things rather than trying to communicate unrealistic
positivity. Second, he stayed attuned to the everyday work and progress of his team. Third, each
day he anticipated what he could do to make the most positive impact on team members’ inner
work lives and progress. Fourth, he positioned himself as a resource for his team, rather than as
a judge, micromanager, or disciplinarian. In doing these things, Graham recognized the natural
internal motivation that people have to do meaningful work and make a positive contribution.
His style and behaviors helped his team members see small wins and daily progress versus a
cycle of setbacks and inhibiting frustrations.
Early scholars assumed that self-interest and economic gain motivated people. Self-
interest refers to seeking one’s own best interest and benefit. Early theories of motivation
typically took one of two perspectives. The first was that people acted out of self-interest
for material gain; the second suggested that people act in ways that satisfy their emotional
needs. Adam Smith's basic assumption was that people are motivated by self-interest for
economic gain, and he concluded that employees would be most productive when
motivated by self-interest. Frederick Taylor believed that the conflict between
management and employees was over how to divide profits.
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Chapter 5: Motivation at Work 101
Maslow divided human motivation into a needs hierarchy consisting of five levels of
needs to be satisfied, and suggested that as people satisfy needs on one level, they progress
to the next level of need as motivation for behavior. According to Maslow, only
ungratified needs motivate behavior and it is always the lowest level of ungratified needs in
the hierarchy that takes precedence.
McGregor utilized the needs hierarchy to develop polarized assumptions about workers
based on whether they are motivated by lower order needs or by higher order needs.
Furthermore, he suggested that individuals in organizations should be treated differently
depending on which level of needs motivated them. Theory X represents the assumptions
associated with managing individuals motivated by lower order needs. Theory Y
represents the assumptions associated with managing individuals motivated by higher order
needs.
ERG theory represents a reclassification of Maslow's need hierarchy into three levels of
needs. Alderfer also developed a regression hypothesis that suggests individuals will
regress to lower levels of need when they experience frustration in attempting to satisfy
higher level needs.
McClelland's need theory focuses on personality and learned needs. He categorized motives into
three manifest needs: need for achievement, need for affiliation, and need for power.
The need for power is concerned with making an impact on others, influencing others,
changing people or events, and making a difference in life. McClelland further
distinguished between socialized power (used for the benefit of many) and personalized
power (used for personal gain).
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102 Chapter 5: Motivation at Work
The need for affiliation emphasizes the establishment and nurturing of intimate
relationships with other people. In contrast, individuals with a high need for autonomy, as
outlined in Murray’s manifest needs theory, value independence and freedom from
constraints. Students may be able to identify the differences between individuals by using
an example of telecommuting and by discussing which individual would be more
comfortable with this change in organizational interaction.
Figure 5.2; PPT Slide 16
Some individuals are academically motivated to be with family and friends, while others are
motivated to study as a way to establish their independence and autonomy. Similarly, some
individuals grow up with secure attachments and become paradoxically securely attached
interpersonally and autonomous at the same time, while others do not have histories of secure
attachments and, therefore, grow up to be more somewhat avoidant or fiercely independent. The
congruence of academic motivation and interpersonal attachment style has been shown to lead to
the best GPA and academic well-being results. Individual differences, needs, motivations, and
interpersonal styles are important considerations when looking at the relationships between goals
and performance outcomes.
The two-factor theory examines the degree to which individuals are satisfied or dissatisfied at
work. Herzberg's theory provided two lists of needs. For example, work conditions related to
satisfying psychological growth needs were labeled motivation factors. On the other hand,
work conditions related to dissatisfaction caused by discomfort or pain were labeled hygiene
factors.
Hygiene factors include company policies and administration, technical supervision, salary,
interpersonal relations with supervisor, working conditions, and status. Job dissatisfaction
occurs when the hygiene factors are either not present or not sufficient. However, because
they cannot stimulate psychological growth, their presence does not lead to satisfaction.
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Language: English
OF
PUBLIC WATER-SUPPLIES.
BY
ALLEN HAZEN,
MEMBER OF THE AMERICAN SOCIETY OF CIVIL ENGINEERS,
THE BOSTON SOCIETY OF CIVIL ENGINEERS, THE AMERICAN
WATER-WORKS ASSOCIATION, THE NEW ENGLAND WATER-
WORKS ASSOCIATION, THE AMERICAN CHEMICAL SOCIETY,
THE AMERICAN PUBLIC HEALTH ASSOCIATION, ETC.
NEW YORK:
JOHN WILEY & SONS.
L : CHAPMAN & HALL, L .
1905.
Copyright, 1900,
BY
ALLEN HAZEN.
C I. I . 1
II. C F C 5
Sedimentation-basins 8
Size of Filter-beds 10
Form of Filter-beds 11
Covers for Filters 12
III. F - 20
Sand 20
Sands Used in European Filters 24
Effect of Size of Grain Upon Efficiency of Filtration 30
Effect of Grain Size Upon Frequency of Scraping 32
Selection of Sand 33
Thickness of the Sand Layer 34
Underdraining 35
Gravel Layers 35
Underdrains 39
Depth of Water on Filters 45
IV. R F L H 47
Effect of Rate Upon Cost of Filtration 48
Effect of Rate Upon Efficiency of Filtration 50
The Loss of Head 52
Regulation of the Rate and Loss of Head in the Older
Filters 52
Apparatus For Regulating the Rate and Loss of Head 55
Apparatus For Regulating the Rate Directly 57
Apparatus For Regulating the Height of Water Upon
Filters 59
Limit to the Loss of Head 60
V. C F 68
Frequency of Scraping 72
Quantity of Sand to Be Removed 74
Wasting the Effluents After Scraping 74
Sand-washing 76
VI. T E F 83
Bacterial Examination of Waters 93
VII. I F 97
The Lawrence Filter 100
Chemnitz Water-Works 107
Application of Intermittent Filtration 111
VIII. T C , E M
S F 113
The Measurement of Color 114
Amount of Color in American Waters 115
Removal of Color 117
Measurement of Turbidity 117
Relation of Platinum-wire Turbidities to Suspended
Matters 122
Source of Turbidity 123
The Amounts of Suspended Matters in Water 129
Preliminary Processes to remove Mud 133
Effect of Mud upon Sand Filters 137
Effect of Turbidity Upon the Length of Period 137
Power of Sand Filters to Produce Clear Effluents
from Muddy Water 139
Effect of Mud Upon Bacterial Efficiency of Filters 141
Limits to the Use of Subsidence for the Preliminary
Treatment of Muddy Waters 142
IX. C W 144
Substances used for Coagulation 145
Coagulants Which Have Been Used 150
Amount of Coagulant required to remove Turbidity 150
Amount of Coagulant required to remove Color 153
Successive Applications of Coagulant 154
The Amount of Coagulant which Various Waters will
receive 155
X. M F 159
Providence Experiments 159
Louisville_Experiments 161
Lorain Tests 161
Pittsburg Experiments 162
Wasting Effluent After Washing Filters 163
Influence of Amount of Sulphate of Alumina on
Bacterial Efficiency of Mechanical Filters 165
Influence of Degree of Turbidity upon Bacterial
Efficiency of Mechanical Filters 167
Average Results Obtained with Various Quantities of
Sulphate of Alumina 171
Types of Mechanical Filters 172
Efficiency of Mechanical Filters 179
Pressure Filters 180
XI. O M F 181
Worms Tile System 181
The Use of Asbestos 181
Filters Using High Rates of Filtration Without
Coagulants 182
Household Filters 183
XII. R I G - 186
Amount of Iron Required to Render Water
Objectionable 186
Cause of Iron in Ground-waters 187
Treatment of Iron-containing Waters 189
Iron-removal Plants in Operation 192
XIII. T W 197
Cost of Filtration 200
What Waters Require Filtration 207
XIV. W - D —C 210
A I. R G G R
F S - U F
P W - 221
II. E “B D M -
D H S F
D J 1892” 226
III. M S - 233
IV. F S 241
Statistics of Operation of Sand Filters 241
Partial List of Cities Using Sand Filters 244
List of Cities and Towns Using Mechanical Filters 247
Notes Regarding Sand Filters in the United States 251
Capacity of Filters 254
V. L ’ W - 255
VI. T B W - 261
VII. A W - 265
VIII. H W - 269
IX. N S O E W - 272
The Use of Unfiltered Surface-waters. 275
The Use of Ground-water. 276
X. L F 277
XI. T A W - P 288
Description of Plant. 289
Capacity of Plant and Means of Regulation. 308
Results of Operation. 314
Cost of Construction. 314
I 317
UNITS EMPLOYED.
The units used in this work are uniformly those in common use in
America, with the single exception of data in regard to sand-grain sizes,
which are given in millimeters. The American units were not selected
because the author prefers them or considers them particularly well
suited to filtration, but because he feared that the use of the more
convenient metric units in which the very comprehensive records of
Continental filter plants are kept would add to the difficulty of a clear
comprehension of the subject by those not familiar with those units, and
so in a measure defeat the object of the book.
TABLE OF EQUIVALENTS.
Unit. Metric Equivalent. Reciprocal.
Foot 0.3048 meter 3.2808
Mile 1609.34 meters 0.0006214
Acre 4047 square meters 0.0002471
Gallon[1] 3.785 liters 0.26417
1 million gallons 3785 cubic meters 0.00026417
Cubic yard 0.7645 cubic meters 1.308
1 million gallons per meter in depth of
acre daily 0.9354 water daily 1.070
ACKNOWLEDGMENT.
I to acknowledge my deep obligation to the large number of
European engineers, directors, and superintendents of water-works, and
to the health officers, chemists, bacteriologists, and other officials who
have kindly aided me in studying the filtration-works in their respective
cities, and who have repeatedly furnished me with valuable information,
statistics, plans, and reports.
To mention all of them would be impossible, but I wish particularly to
mention Major-General Scott, Water-examiner of London; Mr.
Mansergh, Member of the Royal Commission on the Water-supply of the
Metropolis; Mr. Bryan, Engineer of the East London Water Company;
and Mr. Wilson, Manager of the Middlesborough Water-works, who
have favored me with much valuable information.
In Holland and Belgium I am under special obligations to Messrs. Van
Hasselt and Kemna, Directors of the water companies at Amsterdam and
Antwerp respectively; to Director Stang of the Hague Water-works; to
Dr. Van’t Hoff, Superintendent of the Rotterdam filters; and to my friend
H. P. N. Halbertsma, who, as consulting engineer, has built many of the
Dutch water-works.
In Germany I must mention Profs. Frühling, at Dresden, and Flügge,
at Breslau; Andreas Meyer, City Engineer of Hamburg; and the Directors
of water-works, Beer at Berlin, Dieckmann at Magdeburg, Nau at
Chemnitz, and Jockmann at Liegnitz, as well as the Superintendent
Engineers Schroeder at Hamburg, Debusmann at Breslau, and Anklamm
and Piefke at Berlin, the latter the distinguished head of the Stralau
works, the first and most widely known upon the Continent of Europe.
I have to acknowledge my obligation to City Engineer Sechner at
Budapest, and to the Assistant Engineer in charge of water-works,
Kajlinger; to City Engineer Peters and City Chemist Bertschinger at
Zürich; and to Assistant Engineer Regnard of the Compagnie Générale
des Eaux at Paris.
On this side of the Atlantic also I am indebted to Hiram F. Mills, C.E.,
under whose direction I had the privilege of conducting for nearly five
years the Lawrence experiments on filtration; to Profs. Sedgwick and
Drown for the numerous suggestions and friendly criticisms, and to the
latter for kindly reading the proof of this volume; to Mr. G. W. Fuller for
full information in regard to the more recent Lawrence results; to Mr. H.
W. Clark for the laborious examination of the large number of samples of
sands used in actual filters and mentioned in this volume; and to Mr.
Desmond FitzGerald for unpublished information in regard to the results
of his valuable experiments on filtration at the Chestnut Hill Reservoir,
Boston.
A H .
B , April, 1895.
FILTRATION OF PUBLIC WATER-SUPPLIES.
CHAPTER I.
INTRODUCTION.
F . 1.—S S G A F
P .
The passages between the grains of sand through which the water
must pass are extremely small. If the sand grains were spherical and 1⁄50
of an inch in diameter, the openings would only allow the passage of
other spheres 1⁄320 of an inch in diameter, and with actual irregular sands
much finer particles are held back. As a result the coarser matters in the
water are retained on the surface of the sand, where they quickly form a
layer of sediment, which itself becomes a filter much finer than the sand
alone, and which is capable of holding back under suitable conditions
even the bacteria of the passing water. The water which passes before
this takes place may be less perfectly filtered, but even then, the filter
may be so operated that nearly all of the bacteria will be deposited in the
sand and not allowed to pass through into the effluent.
As the sediment layer increases in thickness with continued filtration,
increased pressure is required to drive the desired volume of water
through its pores, which are ever becoming smaller and reduced in
number. When the required quantity of water will no longer pass with the
maximum pressure allowed, it is necessary to remove, by scraping, the
sediment layer, which should not be more than an inch deep. This layer
contains most of the sediment, and the remaining sand will then act
almost as new sand would do. The sand removed may be washed for use
again, and eventually replaced when the sand layer becomes too thin by
repeated scrapings. These operations require that the filter shall be
temporarily out of use, and as water must in general be supplied without
intermission, a number of filters are built together, so that any of them
can be shut out without interfering with the action of the others.
The arrangement of filters in relation to the pumps varies with local
conditions. With gravity supplies the filters are usually located below the
storage reservoir, and, properly placed, involve only a few feet loss of
head.
In the case of tidal rivers, as at Antwerp and Rotterdam, the quality of
the raw water varies with the tide, and there is a great advantage in
having the settling-basins low enough so that a whole day’s supply can
be rapidly let in when the water is at its best, without pumping. At
Antwerp the filters are higher, and the water is pumped from the settling
basins to them, and again from the reservoir receiving the effluents from
the filters to the city. In several of the London works (East London,
Grand Junction, Southwark and Vauxhall, etc.) the settling-basins are
lower than the river, and the filters are still lower, so that a single
pumping suffices, that coming between the filter and the city, or elevated
distributing reservoir.
In many other English filters and in most German works the settling-
basins and filters are placed together a little higher than the river, thus
avoiding at once trouble from floods and cost for excavation. The water
requires to be pumped twice, once before and once after filtration. At
Altona the settling-basins and filters are placed upon a hill, to which the
raw Elbe water is pumped, and from which it is supplied to the city after
filtration by gravity without further pumping. The location of the works
in this case is said to have been determined by the location of a bed of
sand suitable for filtration on the spot where the filters were built.
When two pumpings are required they are frequently done, especially
in the smaller places, in the same pumping-station, with but one set of
boilers and engines, the two pumps being connected to the same engine.
The cost is said to be only slightly greater than that of a single lift of the
same total height. In very large works, as at Berlin and Hamburg and
some of the London companies, two separate sets of pumping machinery
involve less extra cost relatively than would be the case with smaller
works.
SEDIMENTATION-BASINS.