Professional Documents
Culture Documents
Chapter 2:
Individual Behaviour,
Personality, and Values
Prepared by:
Steven L. McShane (The University of Western Australia)
Sandra L. Steen (University of Regina)
Kevin Tasa (York University)
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Individual Behaviour,
LEARNING OBJECTIVES
After reading this chapter, students should be able to:
LO1. Describe the four factors that directly influence individual behaviour and performance.
LO2. Summarize the five types of individual behaviour in organizations.
LO3. Describe personality and discuss how the “Big Five” personality dimensions and four
MBTI types relate to individual behaviour in organizations.
LO4. Summarize Schwartz’s model of individual values and discuss the conditions where
values influence behaviour.
LO5. Describe three ethical principles and discuss three factors that influence ethical
behaviour.
LO6. Describe five values commonly studied across cultures, and discuss the diverse
cultures within Canada.
CHAPTER GLOSSARY
ability -- The natural aptitudes and learned capabilities counterproductive work behaviours (CWBs) --
required to successfully complete a task. Voluntary behaviours that have the potential to directly
or indirectly harm the organization.
achievement-nurturing orientation -- A cross-cultural
value describing the degree to which people in a culture extraversion -- A personality dimension describing
emphasize competitive versus cooperative relations with people who are outgoing, talkative, sociable, and
other people. assertive.
collectivism -- A cross-cultural value describing the five-factor model (FFM) -- The five broad dimensions
degree to which people in a culture emphasize duty to represent- ing most personality traits: conscientiousness,
groups to which they belong, and to group harmony. emotional stability, openness to experience,
agreeableness, and extraversion.
conscientiousness -- A personality dimension describing
people who are organized, dependable, goal-focused, individualism -- A cross-cultural value describing the
thorough, disciplined, methodical, and industrious. degree to which people in a culture emphasize
independence and personal uniqueness.
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© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This
document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 2: Individual Behaviour, Personality, and Values
mindfulness -- A person’s receptive and impartial personality -- The relatively enduring pattern of
attention to and awareness of the present situation as thoughts, emotions, and behaviours that characterize a
well as to one’s own thoughts and emotions in that person, along with the psychological processes behind
moment. those characteristics.
moral intensity -- The degree to which an issue demands power distance -- A cross-cultural value describing the
the application of ethical principles. degree to which people in a culture accept unequal
distribution of power in a society.
moral sensitivity -- A person’s ability to recognize the
presence of an ethical issue and determine its relative presenteeism -- Attending scheduled work when one’s
importance. capacity to perform is significantly diminished by illness
or other factors.
motivation -- The forces within a person that affect his or
her direction, intensity, and persistence of voluntary role perceptions -- The degree to which a person
behaviour. understands the job duties assigned to or expected of
him or her.
Myers-Briggs Type Indicator (MBTI) -- An instrument
designed to measure the elements of Jungian personality uncertainty avoidance -- A cross-cultural value
theory, particularly preferences regarding perceiving describing the degree to which people in a culture
and judging information. tolerate ambiguity (low uncertainty avoidance) or feel
threatened by ambiguity and uncertainty (high
neuroticism -- A personality dimension describing
uncertainty avoidance).
people who tend to be anxious, insecure, self-conscious,
depressed, and temperamental.
organizational citizenship behaviours (OCBs) -- Various
forms of cooperation and helpfulness to others that
support the organization’s social and psychological
context.
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© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This
document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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That last was a subject inviting some minor collaboration; and my
treatment of it owed in certain small details to my companion. We used to
worry the thing together, and extract a good deal of amusement out of it.
Why, given reality, human nature should have come to desire its artificial
presentment: the necessity of gathering generalities to a focus for their
better understanding and appreciation: emotion epitomised, as spirit is
produced by condensation of diffuser liquids: the inexplicable charm of
reflected images, originating very possibly the idea of framed pictures: the
permanent recording of heroic deeds, leading by a natural process to the
appropriation of design to ignobler and less masculine uses—such points,
and fifty others, were suggested and discussed between us, until they began
to assume an orderly progression in my mind. And presently the article was
written, which I am free to confess it would likely have been less promptly
without Fifine’s intervention.
Still, for the most part, my interests were continued independently of her;
though I will not say they borrowed no additional relish from her
neighbourhood. Pursuing them, it was like—to use a base simile—working
with a dram at one’s elbow. To “sip” her in the intervals of reflection was to
find one’s hand surer, one’s brain brighter. Then one day it occurred to me
that I was getting rather to depend on this moral stimulant, and that I might
feel somewhat lost when, in the nature of things, it should be withdrawn.
That consideration surprised me into an effort to do without it, by affecting
more exclusiveness in my labours; but the effort was not a success.
I don’t know why it was (or do I or did I?); but a favourite topic with
Fifine was class distinctions. She frequently recurred to it, and always, it
seemed, with a desire to enlist my sympathies on the side of the proletariat
—with the kindly intention, perhaps, to put me on good terms with my own
less distinguished origin. I took, however, rather a mischievous pleasure in
bewildering her—and sometimes myself—as to my sentiments on the
subject, though mostly I let her suppose my predilections to be for the
“classes”—as thus:—
“The people are the people and will remain the people, not because they
are wronged and oppressed, but because they are deficient in certain
qualities of the superpeople. Not all the efforts of democrats earnest or
democrats self-interested will ever close up and obliterate the line of
cleavage; no social reform whatever will make the two one except in name.
It is a state of mind, not of condition, which separates them; and that, not
class tyranny, was the origin of the division. I think the question of
education has nothing to do with it; we have all the same opportunities in
that respect. But I think the question of happiness has a great deal to do
with it. The people, for all the material misery which infects their masses,
are nearer Nature, and therefore further from self-consciousness, than the
superpeople, and on that account happier. Finally, the people do not aim at
being anything higher than themselves: they aim—and that only when
worked upon by demagogues—at reducing the superpeople to their own
level.”
“Then anyhow you think the people happier than the superpeople?” says
Fifine.
“It seems so.”
Her bosom swelled to a little sigh (she was sitting to me at the moment),
and the meditative brown eyes seemed to search me for some reassuring
sign.
“Then,” said she, “if I were you, I should know, without any question of
qualities, where to seek for happiness.”
“Among the people? And you can say that, remembering the happiness I
told you I derived from your high-born condescension?”
She sat back, with a little impatient gesture.
“I wish, for once, you would treat me as an intelligent being,” she said,
“and not always with that sort of bantering flippancy. It is not in the least
funny, and does not in the least take me in. I don’t condescend, and you
know I don’t; and, if I did, the only malicious pleasure you would derive
from it would be in laughing in your sleeve at my silly vanity. Sometimes,
from my lower place, I wonder if you are really as clever as you would like
to appear. Are you?”
I could only glance up with a modest expression.
“There was once a great Englishman, Fifine, whose name was Bacon,
and he had a pet proverb, ‘The vale best discovereth the hills.’ Am I, you
ask? I leave it to you.”
“Then I think you are not.”
“Ah! Then now I grant your intelligence, and I will never banter you
again. Sit quiet a little. Do you know I am nearly at the end of my task?”
She did not answer, and I worked on. She had never from the start been
permitted to see the portrait: it was to be a surprise to her—and, possibly, a
revelation. Absorbed in some final technical detail, I did not look at her
again; until presently, putting down my palette and brushes with a grunt of
satisfied relinquishment, I leaned back and our eyes met.
“My dear child!” I said: “Fifine, my dear child!”
She rose, as I rose; but I hurried to stop her before she could escape.
“What is it, m’amie? You were not really hurt by my tone? Why I never
thought your interest in the question was any but a mildly controversial one.
I would not have laughed at you for one moment, Fifine, if I had believed
you serious.”
“Yes,” she said, trying resolutely to blink back the drops that would yet
collect and fall; “and I wasn’t serious, of course. I don’t know; but perhaps
—perhaps this confinement is beginning to tell on me a little; and the long
sitting was trying.”
“It is the last,” I answered. “Come and look, Fifine, and speak your mind
about it.”
She needed no coaxing; she was the remotest from your weeping woman,
obstinate and self-pitying. I took her hand, and she came at once, and stood
with me before the picture.
She did not speak for a long time; but at length she turned to me, and I
was content in the guerdon of her look.
“Felix,” she said softly, “women are really of coarser fibre than men. You
see us not as we are, but as your transcendent imaginations paint us. And
we know that well enough; and that is why we will always submit to the
judgment of men, rather than to that of our own sex, who know the truth.”
“You are pleased, Fifine?”
“That you can see this in me? I should not be a woman otherwise.”
“But, with the style—the technique?”
“It is all beautiful; only—only you have not yet painted what I can
understand.”
“Not?”
“No—how I can look like this—to you, to any one.”
I knew her very well. There was no coquetry, no fishing for a compliment
in what she said. Suddenly she turned, and approached her face one instant
towards mine—God knows on what emotional impulse. It was checked as
soon as felt; a vivid flush overspread her cheek.
“I am very tired,” she murmured. “I think I will go and lie down for a
little. Vive le maître!”
“Fifine!” I exclaimed; but she was already at the door of her room.
CHAPTER IX