UNIT GUIDE

BSB40420 CERTIFICATE IV IN BUSINESS (BUSINESS

ADMINISTRATION)

BSBXCM401 APPLY COMMUNICATION STRATEGIES IN THE

WORKPLACE
Section 1 – Unit Learning and Assessment Information

Unit Details
Unit Code Unit Title
BSBXCM401 Apply communication strategies in the workplace

Term NA Year 2022 Class

Day/s Refer to Time Refer to No. of weeks 8
delivery delivery
schedule schedule
Room/s FN / Zoom Location FN / Zoom

Contact details
Name Telephone Email
Teacher Kathryn Stirling Kathryn.stirling@vu.edu.au
Manager Tanya Schembri 03 9919 2926 Tanya.schembri@vu.edu.au

Safety
All VU Polytechnic staff and students are jointly responsible for ensuring that learning and
assessment is conducted in a safe environment. When engaged in learning and assessment
activities, students and teachers must follow WHS procedures at all times and comply with any
safety protocols that apply to the specific training environment.
If it is identified that the environment is not safe for a learning or assessment activity to proceed,
the activity must be suspended until safety requirements can be met.

Skills Recognition
If you believe you have evidence of prior work, training or life experience that is directly relevant to
the content of this unit talk to your teacher about Recognition of Prior Learning (RPL).

Learning Support
If you experience any difficulties with the learning in this unit, talk to your teacher as early as
possible. Your teacher will identify appropriate learning support options for you.

Reasonable Adjustment
If you have a disability or health issue that may affect your learning in this unit and/or the types of
assessment tasks you can undertake, talk to your teacher or Accessibility Services about
reasonable adjustments that could be applied.

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Delivery & Assessment Schedule

Weeks Topics/Activities Assessment

No. Date (including any pre-reading/resources required)

1. 15/09/2022 FACE TO FACE – Footscray Nicholson Street Campus

9:30am- Introduction to Unit
4:30pm Room • Unit guide
N118Footscray • Assessment
Nicholson • RPL / Credit Transfer
Campus

Topics covered
I. Prepare for communication
II. Use communication strategies to provide work
instruction
III. Facilitate workplace communication
IV. Monitor and support team communication
2. 22/09/2022 Q1 – 19 of assessment - topic overview
ZOOM
11:00am- Self-directed time
12:30pm
• Readings from unit guide and or eLearning from VUC
Collaborate
Commence Assessment Task 1
3. 29/10/2022 Assessment 2 - topic overview
ZOOM
11:00am- Self-directed time
12:30pm
• Readings from unit guide and or eLearning from VUC
Collaborate
Continue Assessment Task 1
Commence Assessment Task 2
4. 6/10/2022 Assistance with Assessment Task 1 and 2
ZOOM
11:00am-
12:30pm

5. 13/10/2022 Finalise Assessment Task 1 and 2

6. 20/10/2022 Finalise Assessment Task 1 and 2 Assessment Task 1 and
2 due by 5pm
20/10/2022
7. 27/10/2022 Resubmission week (if required)
8. 3/11/2022 Resubmission week (if required)

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Section 2 – Unit Assessment Information
The assessment tasks listed here are those you must complete satisfactorily to be deemed
competent for the unit.

Due
Assessment Task Title Description of Task
Date/s

1. Knowledge questions:
Apply communication
strategies in the
workplace
Answering knowledge questions related to applying
Week 5
communication strategies in the workplace

Part 1 – Completion of a communication plan related

2. Practical Task: Let’s
get communicating
Week 5
to an activity for your organisation
Part 2 – Participate in 2 communication activities
related to ‘Task 1’. 1. Observation checklist 1 (Part 2 Week 5
A)

Assessment for Competency

Please read the assessment instructions carefully; it is important that you understand all the
requirements of your assessment. If you have difficulty with the terminology or the steps to follow
please speak to your teacher prior to commencing.

The Criteria for Satisfactory Completion of Task tables included for each assessment task provide
you with clear information about the particular skills and abilities that your assessor will be looking
for in your work. Where applicable, you are encouraged to self-assess your own work so that you
can be confident you will meet the stated criteria for satisfactory completion of the task.

There might be quality checkpoints highlighted throughout the assessment that you need to
observe. At these points, your teacher will check your work prior to progressing.

During or following an assessment you may be asked questions by your teacher to clarify or verify
the assessment evidence.

On completion of each assessment, your teacher will provide feedback, either in your Assessment
Record Book for the unit or in VU Collaborate. You will have an opportunity to record your
comments about the assessment in your Assessment Record Book or by emailing your teacher if
your assessment is in VU Collaborate.

Assessment Extensions
You are expected to submit your assessments by the date/s outlined in the Unit Guide and VU
Collaborate Learning Space. In the event that you are unable to complete an assessment by the
due date, you can request an extension as outlined in the Assessment for Learning – Assessment
Procedure (VET) Part F.

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Special Consideration

This applies to situations where you require an extension beyond ten working days. Applications
for special consideration must be made within three working days of the assessment due date as
outlined in the Assessment for Learning – Assessment Procedure (VET) Part F.

Re-Assessment
As per the Assessment for Learning – Assessment Procedure (VET) Part G Re-assessment, if you
do not achieve the required standard to achieve competence, you will be given one opportunity to
be re-assessed.

Assessment Appeals
If you disagree with the outcome of an assessment task, you have the right to request a review of
the assessment. You will be given the opportunity to record your concerns on the Assessment
Record Book for the unit or by emailing your teacher if your assessment is in VU Collaborate.
In the first instance, such requests will ensure that your work is reviewed by a second person
within the teaching area. You will be advised of the outcome of this review in writing, most likely by
email.
If you wish to take further action, you will need to lodge a formal appeal. Instructions on how to do
this can be found at https://www.vu.edu.au/current-students/campus-life/advice-support/integrity-
office/complaint-resolution, on the student portal or in VU Collaborate.

Role of the Assessor

Your assessor (the teacher) will provide you with all the required information about the assessment
process and conditions prior to the assessment taking place.
Your assessor will use the criteria listed in the relevant Criteria for Successful Completion of the
Task table to assess your performance or submission. This ensures that the outcome given is fair
and consistent.

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Assessment Task 1

Assessment Task Title: Assessment Task 1: Knowledge Questions: Apply communication

strategies in the workplace

This knowledge quiz assessment is based on the information you have studied in your classroom
activities during session 1, the learner resource, and eLearning activities. You will be assessed on
your responses to 18 knowledge-based questions.

Instructions for the Student:

This assessment is available in VU Collaborate. You must enter the answers directly into the space
provided for each question and submit your answers on completion to the Dropbox provided in VU
Collaborate.

This assessment is an individual assessment task which means that you cannot work with other
students to complete it. You may ask the teacher for clarification about assessment requirements
at any time. You may refer to your notes and eLearning materials. All information sources outside
of the learner guide must be referenced in the Harvard Style.

It is important that you complete all required learning activities before you undertake the
assessment so that you are fully prepared. This assessment will assess the following topics:
• Prepare for communication
• Use communication strategies to provide work instruction
• Facilitate workplace communication
• Monitor and support team communication

Assessment Location:
This assessment will be conducted in your own time with assistance during class time in week 2, 3
and 4.

Assessment Timing:
This assessment is due in week 5 of this unit. Class time over zoom will be allocated to complete
the assessment. However, the majority of the work is to be done for homework outside scheduled
classes in your own time. Check VU Collaborate for the exact due date of the assessment in Week
5.

Resources required for this assessment:

To complete the assessment, you will require:
• A device to access VU Collaborate.
• Your Student ID and login
• Internet connection
• Your e-learning resources for reference

Documents to submit:
This assessment task is completed in the template provided and uploaded to the BSBXCM401
Assessment Task 1 Dropbox in VU Collaborate. It will be assessed by your teacher and feedback
provided in VU Collaborate.

Satisfactory completion of the assessment task:

To achieve a satisfactory result all questions must be answered correctly.
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Resubmission Attempts:
As per the Assessment for Learning – Assessment Procedure (VET) Part G Re-assessment, you
will have two attempts for this assessment task. If you first attempt is unsuccessful your teacher
will give you feedback. Review the feedback and your learning materials before resubmitting /re-
taking the assessment. If you do not demonstrate competence in your second attempt /submission
you should speak with your teacher about the options available to you.

Assessment Task:
• Log in to VU Collaborate
• Access BSBXCM401 Assessment Task 1 – Knowledge Questions template
• Answer all questions
• Once you have completed, upload to the BSBXCM401 Assessment Task 1 Dropbox in VU
Collaborate

Criteria for Satisfactory Completion of the Task

Your teacher will evaluate your work according to the criteria for satisfactory completion of the task
listed below.
If you wish to, you may use the “self-assess” column to evaluate your own performance against
each criterion

ASSESSMENT TASK 1: Self-Assess

1. Discuss legislative requirements relevant to workplace communication

2. Explain techniques to resolve communication challenges

3. Discuss how to participate in workplace discussions, including active

listening, questioning and providing feedback
4. Discuss principles of cross-cultural communication

5. Discuss principles of communication with individuals with disabilities

6. Discuss workplace presentation methods to convey information

7. Explain why audience is important in workplace communications

8. Explain the importance of communication styles, methods and cross-cultural

communication techniques

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Assessment Task 2
Assessment Task Title:
Assessment Task 2: Practical Task: Let’s get communicating

This practical assessment assesses your skills and knowledge in relation to:
1. Preparing for communication,
2. Use communication strategies to provide work instruction,
3. Facilitate workplace communication and
4. Monitor and support team communication.

Instructions for the Student:

For this assessment you will be taking part in a practical task related to communication strategies
in the workplace. In these tasks you will demonstrate your knowledge of preparing for
communication that will be required to provide work instructions to your work colleagues. You will
facilitate this communication as well as monitor and support further team communication.

These tasks are used to assess you in the workplace environment. You will undertake planned skill
assessments in your workplace set-up by your supervisor / manager. During the assessments you
are observed and evaluated for knowledge and skill proficiency as you go through a series of skills
related to the tasks. You will need to participate in and complete each part of the task.

This task has two parts:

Part 1: Requirements for Promotional Activity (The communication plan)
You are required to prepare a communication plan in the Assessment Task 2 – Practical
Task template provided in the Downloads area in VU Collaborate. The communication plan
will need to be approved by your teacher or supervisor/manager prior to completing Part 2
of this task.
Part 2: Use communication strategies to provide work instruction and facilitate workplace
communication
You are required to facilitate at least two communication activities and a problem-solving
activity. Your assessor will observe and assess you completing these activities, using the
Assessment Task 2 Observation Checklist template from the Downloads area in VU
Collaborate.

Assessment Location:
Discuss with your teacher the best way to present this assessment task. This may be through a
workplace visit, an in-class presentation or by submitting a recording of your communication.

Assessment Timing:
This assessment is due in week 5 of this unit. Class time will be allocated to complete parts of the
assessment. However, if not completed, the work is to be done for homework outside scheduled
classes in your own time. Check VU Collaborate for the exact due date of the assessment in Week
5.

Resources required for this assessment:

To complete the assessment, you will require:
• A device to access VU Collaborate
• Your Student ID and login
• Internet connection
• Your e-learning resources for reference
• Microsoft Office

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Documents to submit:
Upload the following completed documents to BSBXCM401 Assessment Task 2 Dropbox in VU
Collaborate:
1. The communication plan in the Assessment Task 2 – Practical Task template
2. Observation checklist – signed and dated by Assessor
3. Email to management
4. Any emails received from team members and/or clients providing feedback regarding
your communication (if applicable)

Satisfactory completion of the assessment task:

The assessment criteria in the Criteria for Satisfactory Completion of the Task table align with the
two parts of this task. Read through the assessment criteria carefully before undertaking this
assessment task.

To achieve a ‘Satisfactory’ result you must meet all assessment criteria. In the event that you
receive an ‘Unsatisfactory’ result you will be required to review the feedback from the teacher and
learning materials before you undertake the assessment task again.

Resubmission Attempts:
As per the Assessment for Learning – Assessment Procedure (VET) Part G Re-assessment you
are given two attempts for this assessment task. If your first attempt is unsuccessful your teacher
will give you feedback. Review the feedback and your learning materials before resubmitting /re-
taking the assessment. If you do not demonstrate competence in your second attempt / submission
you should speak with your teacher about the options available to you.

Assessment Task:
• Log into VU Collaborate
• Access the BSBXCM401 Assessment Task 2 – Practical Task template from the
Downloads area
• Undertake the task as per instructions in the template
• Once you have completed, upload the completed documents as per the documents to
submit section to BSBXCM401 Assessment Task 2 Dropbox in VU Collaborate

Criteria for Satisfactory Completion of the Task

Your teacher will evaluate your work according to the criteria for satisfactory completion of the task
listed below.
If you wish to, you may use the “self-assess” column to evaluate your own performance against
each criterion.

ASSESSMENT TASK 2: Self-Assess

1. Demonstrated ability to prepare for communication by completing a

communication plan that includes who, what, where how and other
considerations related to a communication activity
2. Demonstrated ability to use communication strategies to provide work
instruction. This will include using appropriate communication methods and
negotiate expected work requirements with others and clarify that instruction
have been understood
3. Demonstrated ability to facilitate workplace communication by using
interpersonal skills to build relationships with team members and clients and
facilitate respectful interaction, facilitate respectful communication amongst
others, use problem-solving and decision-making skills to resolve any
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ASSESSMENT TASK 2: Self-Assess

communication challenges and obtain confirmation on outcomes of

communication challenges to ensure issues have been resolved
4. Demonstrated ability to monitor and support team communication by
ensuring all communication is consistent with legislative and organisational
requirements, provide performance feedback and additional support to others
when required, seek feedback and assistance from others to improve your
own communication techniques and collate and report any important
information and unresolved issues to relevant superiors

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