TLE-ICT (Contact Center

Services)
Activity Sheet Quarter 1 – LO 1.1

Safety Measures:
OHS Policies and Procedures
 REGION VI – WESTERN VISAYAS

TLE 9 – ICT (Contact Center Services)

Activity Sheet No. 3
First Edition, 2021

Published in the Philippines

By the Department of Education
Region 6 – Western Visayas

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary for
exploitation of such work for profit. Such agency or office may, among other things,
impose as a condition the payment of royalties.

This Learning Activity Sheet is developed by DepEd Region 6 – Western

Visayas.

ALL RIGHTS RESERVED. No part of this learning resource may be

reproduced or transmitted in any form or by any means electronic or mechanical
without written permission from the DepEd Regional Office 6 – Western Visayas.
 Welcome to TLE 9 – ICT (Contact Center Services)!

The Learning Activity Sheet is a product of the collaborative efforts of the

Schools Division of Antique and DepEd Regional Office VI - Western Visayas
through the Curriculum and Learning Management Division (CLMD). This is
developed to guide the learning facilitators (teachers, parents and responsible
adults) in helping the learners meet the standards set by the K to 12 Basic Education
Curriculum.

The Learning Activity Sheet is self-directed instructional materials aimed to

guide the learners in accomplishing activities at their own pace and time using the
contextualized resources in the community. This will also assist the learners in
acquiring the lifelong learning skills, knowledge and attitudes for productivity and
employment.

For learning facilitator:

The TLE 9 – ICT (Contact Center Services) Activity Sheet will help you
facilitate the leaching-learning activities specified in each Most Essential Learning
Competency (MELC) with minimal or no face-to-face encounter between you and
learner. This will be made available to the learners with the references/links to ease
the independent learning.

For the learner:

The TLE 9 – ICT (Contact Center Services) Activity Sheet is developed to

help you continue learning even if you are not in school. This learning material
provides you with meaningful and engaging activities for independent learning. Being
an active learner, carefully read and understand the instructions then perform the
activities and answer the assessments. This will be returned to your facilitator on the
agreed schedule.

Learning Activity Sheets (LAS) No. 3

Name of Learner: ____________________________________________________

Date: __________________________ Grade and Section: ___________________

TLE 9 - ICT (Contact Center Services) ACTIVITY SHEET

Safety Measures: OHS Policies and Procedures

I. Learning Competency
Apply computer basic operation procedures; Observe OHS policies and
procedures in computer operation and internet navigation in accordance with
requirements (TLE_ICTCC9CO-Ia-j-1)

II. Background Information for Learners

Safety Measures: OHS Policies and Procedures

During the olden times, all tasks are being done manually. There were no
televisions and projectors to entertain people, no calculators to compute
numbers nor printers to make manuscripts. Everything was done through hand
manipulated machines alone.

The discovery of electricity, then later, the invention of complex electronic

devices such as computers, made life more convenient.

Extreme caution however should be always observed in the use of the said
devices.

Occupational Health and Safety (OHS) is a planned system of working to

prevent illness and injury where you work by recognizing and identifying
hazards and risks. Health and safety procedure is the responsibility of all
persons in the computer and technology industries. You must identify the
hazards where you are working and decide how dangerous they are. This will
help eliminate the hazard or modify the risk that it presents.
Safety measures are preventive practices which we should observe as we do
our daily chores in the workplace, in your case, the computer laboratory. Also
known as the do’s and don’ts, these OHS policies and procedures in computer
operation must be observed at all times in the computer laboratory for a variety
of reasons: (1) to avoid accidents and/or any untoward incidents that may occur
due to misconceptions and negligence; (2) to prolong the lifespan of the tools
and equipment, in your case, the computer system and its peripheral devices;
and (3) to foster good work habits.

There are three steps to manage health and safety at work: (1.) Spot the
Hazard (Hazard Identification), (2.) Assess the Risk (Risk Assessment) and (3.)
Make the Changes (Risk Control). You can use these three Think Safe steps
to help prevent accidents at work.

The Think Safe Steps

1. Spot the Hazard

A hazard is anything that could hurt you or someone else.

Examples of workplace hazards include:

● frayed electrical cords (could result in electrical shock)

● boxes stacked precariously (they could fall on
someone)
● noisy machinery (could result in damage to your hearing)
During working hours, you must remain alert to anything that may be
dangerous. If you see, hear or smell anything odd, take note. If you think it
could be a hazard, tell someone.

2. Assess the Risk

Assessing the risk means working out how likely it is that a hazard
will harm someone and how serious the harm could be.

Whenever you spot a hazard, assess the risk by asking yourself two
questions:
How likely would the hazard harm me or someone else?
How badly could I or someone else be harmed?

Always tell someone (your employer, your supervisor or your health

and safety representative, in your case, your teacher) about hazards you
can't fix yourself, especially if the hazard could cause serious harm to
anyone.

For example, (1) Ask your teacher for instructions and training before
using equipment, (2) Ask for help in moving or lifting heavy objects, and (3)
Tell your teacher if you think a work practice could be dangerous.

If you are not sure of the safest way to do something during work
experience, always ask your teacher.
3. Make the Changes

In a work setting, it is your employer's responsibility to fix hazards. In

school, there are times when you may be able to fix simple hazards yourself,
as long as you don't put yourself or others at risk. For example, you can pick
up things from the floor and put them away to eliminate a trip hazard.

Common Computer – Related Hazards

A hazard is a situation in the workplace that has the potential to
harm the health and safety of people or to damage plant and
equipment. The situation could involve a task, chemical or
equipment used. Hazard management is a continuous process that
can be used to improve the health and safety of all workplaces.

Physical Hazards
One of the most common physical hazards involving computer
users is cables running across the floor. If someone trips, falls, and
hurts himself because of a cable you ran across the floor,
someone (you or the teacher) has a serious legal negligence
problem. If you need to temporarily run a cable across the floor,
place a “danger” sign similar to those "wet floor" signs used by cleaning
services.
For cables that are temporary but will need to run across the floor for a
longer period of time, use "gaffers tape". Gaffers tape is a heavy tape with
strong adhesive to stick to the floor. For long term cable routing there is a wide
variety of cable organizing devices like cable ties, cable wraps, and cable
raceways which can be used to run cable safely along the wall or ceiling.
For computer users, such as those working as call center agents and
telemarketers, long period of hours in front of the computer can also cause
harm in the different body parts. For example, eye strain may be prevalent if a
person works in front of the monitor for long hours. Back pains, muscle pains,
stiff neck, cramps, and headaches may also occur if the pressure in sitting for
long hours would not be addressed immediately. Prolong typing, use of the
mouse and gaming pads In the long run may cause a person to acquire serious
illnesses like carpal tunnel syndrome (which may be caused by hand strain),
and other similar diseases.

Mechanical Hazards
When working on electronic equipment, ask yourself “Is there any
way this equipment could hurt me?”. Simple printing troubleshooting
for example might do you harm when you stick your hand in a printer
and suddenly the paper feed arm moves, feeding not only paper
through the printer, but a piece of your finger too.
When working on electronic equipment, always be alert to any possibility of
being hurt by moving parts, hot components, or sharp edges.

Chemical Hazards
 There is a wide array of chemicals used with electronic equipment.
There are display cleaning chemicals, keyboard cleaning chemicals,
compressed gas dirt and dust removers, and many cleaning
solvents. Some of these chemicals can be harmful if accidentally
swallowed, get on bare skin, or get in eyes. Before using any chemicals for
electronic equipment always read the warnings and instructions on the label.
Also, be very careful when dealing with inkjet printer cartridges, or laser printer
toner cartridges and Ink bottles/ containers for printers with continuous ink
system. Ink and toner can stain skin, clothing, and carpet. Unintentional
ingestion of these liquids may also cause serious harm.

Electric Shock Hazard

Inside computers and electronic equipment, there is a range of
voltages from 3.3 volts to 25 volts, most of which are harmless. But
at the power supply, you will find line voltage, which is a lethal 220
volts.

The workplace should have safety guidelines to follow to:

✔ Protect people from injury.
✔ Protect equipment from damage.
✔ Protect the environment from contamination.

Here are some guidelines which you need to follow in observance of the OHS:

1. Clean the area before and after using it to maintain sanitation and prevent
accidents.
2. Handle all electrical equipment carefully. This includes plugging electrical
cords and switching buttons and switches with dry hands while applying just
the right amount of pressure on the said parts.
3. Check all signal pins and alignment to avoid incorrect connections.
4. Do not use excessive force if things do not quite slip into place.
5. Do not clean your system with wet cloth or any liquid detergents. Use air
duster or blower instead in cleaning the system.
6. Do not eat nor drink when working on your computer. Keep food and drinks
away from the area.
7. Do not move the computer system while it is turned on.
8. Hold cards by the edges to avoid touching chips or the edge connectors on
the expansion cards.
9. If there is a need to open the system unit, unplug the power connector from
the socket when working on your computer to avoid accident.
10. Recognize contingency measures during workplace accidents, fire, and
other emergencies.
11. Always pull the cable connector on the handle and not on the cable itself.
12. Hazard/risks in the workplace and their corresponding indicators are
identified to minimize or eliminate risk to co‐workers, workplace, and
environment.
13. Read and follow instructions on the manual carefully.

Fire Safety Guidelines

 ✔ Know the location of fire extinguishers, how to use
them and which to use for electrical fires and for combustible
fires.
✔ Find an escape route in case a fire gets out of
control.
✔ Know how to contact emergency services quickly.
✔ Keep the workspace clean.
✔ Keep most solvents in a separate area.

Netiquette
The use of the computer system is maximized with the
development of a communication medium known as the Internet.
Although the Internet is an open source for most of your needs,
there are still limitations on its use. It is therefore beneficial to
remember some guidelines to follow in browsing the Internet.
RESPECT is an important word to remember in the use of the Internet.

R - Responsibility in all your actions should always prevail. It is a virtual public

place where everyone has access to almost anything, therefore, do not post
indecent pictures nor write degrading or offensive expressions which may lead
to misunderstanding or may compromise your credibility. Be responsible
enough for your own security by not arranging meet-ups with strangers.

E - Etiquette in the use of the Internet is a must. No foul words, no cursing or

other similar acts. Be aware that writing in all caps gives an impression of
strong feeling, which is comparable to shouting.

S - Stealing the work of others is a no-no. Naming their works as your own is a
good example of this. Most of the time, we are unaware that we are violating a
person’s intellectual property rights in the conduct of such act.

P - Personal Information should not be given to

strangers. This includes your personal contact numbers,
credit card information, passwords, school information,
your whereabouts and the likes.

E - Entering or breaking into computer systems, technically known as hacking is

another no-no.

C - Copyrighted materials and copyrighted computer programs and other

multimedia materials such as movies and songs are governed and protected by
the law. Use of such without permission from
the writer or owner means that you are violating
their rights and you may be penalized.
Philippine copyright law is enshrined in
the Intellectual Property Code of the
Philippines, officially known as Republic Act
 No. 8293 (Chapter VI, Sec. 178) and the Optical Media Act , officially known
as Republic Act No. 9239 which protects music, movies, computer programs,
and video games (offenses and penalties under Chapter IV, Sec 19).

T- Threats such as virus may be acquired through indiscriminate downloading

of programs from untrusted and unreliable internet sources. Remember to
SCAN first with an antivirus software before running the program.

III. Accompanying DepEd Textbook and Educational Sites (With Possible

Materials for experiments/activities)
1. TLE 9 – ICT, Learners Material, Contact Center Services, First Edition, 2013
2. TLE 9 – ICT, Teachers Guide, Contact Center Services, First Edition, 2013
3. Computing Health and Safety . Retrieved from
http://www.youtube.com/watch?v=T8qGO7XQ0Uw on June 6, 2021, 10.56
PM

IV. Activity Proper

A. Identify the type of hazards in the following situations. Write your

suggestions on how to avoid such hazard in the next column.

Suggestions on how to
Situation Type of Hazard
prevent harm in the workplace
1. Open electrical cord
wirings/exposed wirings
2. Unlabeled monitor
cleaning solution
3. Ink bottles and
cartridges in precarious
positions
4. Leaving peripheral
devices haphazardly
5. Loose cables on the
floor

6. Printer placed in
unstable positions
7. Wet laboratory floor

8. Working with
computer monitors for
long period of time
9. Improper use of dust
removers and other
tools
10. Sticking of finger in
an active printer

B. Learn more about Computing Health and Safety by visiting the following link:
 http://www.youtube.com/watch?v=T8qGO7XQ0Uw
“Computing Health and Safety” uploaded by Mr. Christopher Barnatt

Complete the table below after watching the video:

Health Disorder Preventive Measures

(as seen in the Causes (How could we prevent
video) such disorder?)
1.

2.

3.

4.

Please download template of Exercises/Activities and

submit/turn in answers in Google Classroom.
Open the link in Google Classroom for the Summative Test.
Those who are not enrolled in an online learning must
submit their outputs in hardcopy.

V. Reflection (Please copy the questions and type your answers in

Google Docs and send it to Google Classroom.)

a. What insights have you gained from the lessons?

b. What significant values have you developed while doing the activities?
c. What difficulties did you encounter and how did you overcome them?

VI. Answer Key (Not Applicable)