CHCDIV003 Manage and promote diversity

CHCDIV003

Manage and promote

diversity
Portfolio – Student Version

Student ID: …………………………………………………………………

Name: …………………………………………………………………

AIA-CHCDIV003-PSV-V1.0 Page | 1 of 18
CHCDIV003 Manage and promote diversity

Contents

Overview 3

Evidence collection 5
Section 1: Research diversity 7
Section 2: Foster diversity 9
Section 3: Adapt communication strategies 11
Section 4: Contribute to workplace diversity policies and procedures 13

Section 5: Supervisor report 15

Section 6: Assessor observations 18

AIA-CHCDIV003-PSV-V1.0 Page | 2 of 18
CHCDIV003 Manage and promote diversity

Overview

This document is to be used as a portfolio to collect evidence for the unit CHCDIV003 Manage and
promote diversity.

Student details section

Fill in the table below:

Student name: ___________________________________________________________________

Name of RTO: ___________________________________________________________________

Trainer/assessor name: ____________________________________________________________

If this portfolio is found, please contact me using the details below:

Work placement information

Work placement provides you with an opportunity to learn and be assessed in a hands-on real-life
industry environment. Learning in the classroom is important, and you will engage in lots of classroom
discussion, practice and be involved in demonstrations and simulations before you are ready for your
work placement – but gaining practical experience during your work placement hours provides you
with the opportunity to put your new-found knowledge into practice and provides you with an
appropriate environment to be assessed in. It also provides you with opportunities to observe qualified
and experienced support workers and allows you to learn while under the close supervision and
guidance of a workplace supervisor and mentor.
You will not be paid for your work placement as it forms part of your training and assessment for this
qualification.

AIA-CHCDIV003-PSV-V1.0 Page | 3 of 18
CHCDIV003 Manage and promote diversity

Responsibilities
You are always expected to comply with all of your work placement’s policies and procedures for their
staff members and follow your supervisor’s instructions. You will receive the required information
about working hours, dress requirements and specific guidelines from your work placement before
you begin and will sign a work placement agreement prior to starting. If you’re unsure of anything then
speak to your trainer/assessor and ask questions when the placement arrangements are being made.
You may undertake more than one placement at a different facility – this will all be arranged with your
trainer/assessor and made clear to you during this time.

Your work placement supervisor will arrange an induction for you where the expectations will be
outlined and the limitations of what you are able to do while you are at your work placement.

AIA-CHCDIV003-PSV-V1.0 Page | 4 of 18
CHCDIV003 Manage and promote diversity

Evidence collection

In this section, the details of the evidence you need to collect are outlined along with instructions about what you need to do.

ICON KEY

Assessor: this icon indicates that the assessor needs to observe this at the workplace visit or will be asking the student questions directly (not applicable for
this unit).

Student: this icon indicates that the student needs to complete this section.

Supervisor: this icon indicates that the supervisor needs to do something.

Attach: this icon indicates that you need to attach something as evidence to support what you have written.

There are six parts to this portfolio document:

• Research

• Foster diversity

• Adapt communication strategies

• Contribute to workplace diversity policies and procedures

• Supervisor report

• Assessor observation

AIA-CHCDIV003-PSV-V1.0 Page | 5 of 18
CHCDIV003 Manage and promote diversity

Note to work placement supervisor: When you see this icon, action is required on your part. Read the student’s account of events and make a comment to confirm
the truthfulness and accuracy as a form of evidence collection for the assessor. Please make sure the student is suitably supervised and that they have
permission from everyone involved to engage with the client. This may be the person themself, or may require permission from their family member, carer or
advocate.

AIA-CHCDIV003-PSV-V1.0 Page | 6 of 18
CHCDIV003 Manage and promote diversity

Section 1: Research diversity

In this section, you are required to collect and evaluate quantitative and qualitative diversity data from your workplace. You are also required to identify and analyse the
benefits of diversity in relation to existing workplace objectives and how current diversity practices match those workplace objectives. You will work with your workplace
supervisor for consent and approval prior to gathering workplace data. Your sample data collection should be enough for you to evaluate, analyse and provide a
recommendation.

Research diversity

Name of work placement:

Name of supervisor:

Discuss the process you used to collect quantitative and qualitative diversity data in your workplace. Include in your response:

• the objectives for your data collection

• the leaders that you consulted with to ensure the process met workplace policies and procedures

• the consent/approvals process that you followed

• how and why you developed the tools that you used to gather the data.

Provide an analysis of your research findings. Include in your response:

• an analysis of the data you collected. This may include report style, diagrams, charts or infographics.

• how your findings match the current workplace objectives.

• identify the benefits of changes to current diversity practices. Refer to current practices in Australia and take into consideration legal and ethical requirements.

• a brief analysis the benefits you have identified.

• at least one recommendation of change to the current diversity practices.

AIA-CHCDIV003-PSV-V1.0 Page | 7 of 18
CHCDIV003 Manage and promote diversity

Research diversity

• identify and recommend at least one professional development opportunity that the workplace could adapt to address gaps in meeting their workplace objects or
increase the workforce social and cultural competence. Explain how the opportunity would need to be adapted.

• reference sources of external resources.

Comment on and endorse Section 1.

Attach evidence:

• Your completed quantitative and qualitative research tools. Ensure individuals cannot be identified.

• Evidence of consent from your workplace supervisor to conduct the research and of the individuals you gathered data from.

• A copy of the workplace’s objectives if you have permission to share them. The assessor will need to view them otherwise.

• Other evidence may include:

o relevant policies and procedures
o relevant correspondence.

AIA-CHCDIV003-PSV-V1.0 Page | 8 of 18
CHCDIV003 Manage and promote diversity

Section 2: Foster diversity

In this section, you will need to answer each question to demonstrate that you fostered diversity in your workplace.

Foster diversity

Describe and give at least three examples of how you have modelled respectful behaviour in relation to diversity with other staff, clients or members of the community
through your job role.

Describe how you have assisted and coached staff and clients (children and/or their families) in accepting or becoming more self-aware of diversity while promoting the
benefits of social and cultural competence. Provide at least one example with a staff member and one with a client. Also include in your response how your actions match
or support workplace policy.

Identify one or two of the diversity objectives in your workplace and discuss how you have used diversity factors to address it with clients and colleagues. Give an
example of both a client and a colleague. For example, one of the workplace objectives may be to ensure gender diversity in educators and you may have worked with a
staff member to put such arrangements in place to promote more male applicants.

AIA-CHCDIV003-PSV-V1.0 Page | 9 of 18
CHCDIV003 Manage and promote diversity

Foster diversity

Comment and endorse Section 2.

Attach evidence:
Attach evidence in support of your portfolio entries. Suitable evidence may include:

• relevant correspondence

• copies of training programs or feedback from attendees

• diversity objectives and outcomes

• performance planning in relation to diversity (deidentified)

• staff meeting agenda and minutes

• code of conduct.

AIA-CHCDIV003-PSV-V1.0 Page | 10 of 18
CHCDIV003 Manage and promote diversity

Section 3: Adapt communication strategies

In this section, you will need to answer each question to demonstrate that you have developed at least one work strategy and undertaken planning activities and adapted your
communication strategies to meet the needs of individuals in your workplace.

Develop, plan and communicate

Provide an overview of a work practice that you have developed and communicated to a wider audience (e.g., management, colleagues, clients, external services). In
your response address the following:

• a description of the work practice and who it was for (who it was being communicated to)

• an outline of the planning process

• how you took into consideration and demonstrated respect for diversity in your workplace

• an outline of the communication strategies that were identified and tailored for the targeted individual or group needs

• an outline of the communication tools that were identified and how they were adapted or developed to meet the specific needs of individuals

• a review of the communication strategies and at least one recommendation of how they could be improved

• collaboration is an important component of achieving objectives. Discuss who you collaborated with and how you encouraged that collaboration. Include your
experience of the collaboration and what value you see in collaborating with others to achieve outcomes for diverse clients and colleagues.

Comment and endorse Section 3.

AIA-CHCDIV003-PSV-V1.0 Page | 11 of 18
CHCDIV003 Manage and promote diversity

Develop, plan and communicate

Attach evidence:

• Your planning documents for the workplace practice you communicated.

• The communication strategies and tools used in your project.

• A copy of the workplaces objectives if you have permission to share them. The assessor will need to view them otherwise.

AIA-CHCDIV003-PSV-V1.0 Page | 12 of 18
CHCDIV003 Manage and promote diversity

Section 4: Contribute to workplace diversity policies and procedures

In this section, you will need to answer each question to demonstrate that you have contributed to the development and evaluation of diversity policies and procedures in your
workplace.

Contribute to diversity policies and procedures

Provide an overview of the diversity related policy and procedure that you have contributed to the development of. Include the following information in your response:

• the name of the policy and procedure (or new strategy) and a brief description of the context.

• why the development was required. Was it a new document or a review/change of an existing policy or procedure?

• describe your role and responsibilities in the development of the diversity related policy or procedure.

• an outline of the key stakeholders and other people that were consulted or collaborated with, and the reason they were involved.

• an overview of the process that was undertaken.

Describe how you personally advocated for the implementation of this new strategy (or policy or procedure).

Describe the measures that you developed to evaluate the outcomes of the implemented strategy.

AIA-CHCDIV003-PSV-V1.0 Page | 13 of 18
CHCDIV003 Manage and promote diversity

Contribute to diversity policies and procedures

Provide a brief report that outlines the evaluation and outcome of the implementation of this strategy. If a formal workplace report was written by you for this project you
may include it as your evidence. Your report may include diagrams, charts or infographics.

Comment and endorse Section 4.

Attach evidence:
If you have permission to attach evidence of your involvement on this project you may include documents such as:

• meeting notes, project plans, email communication or diary entries, etc.

• communication strategies

• tools created and used to evaluate the project

• report written by you.

If you do not have permission to remove these documents from your workplace your assessor will view these during a workplace visit.

AIA-CHCDIV003-PSV-V1.0 Page | 14 of 18
CHCDIV003 Manage and promote diversity

Section 5: Supervisor report

Your supervisor needs to complete this section once all of the tasks have been completed and they have endorsed sections 1 – 4.

Supervisor report

The information provided by the student in their reflective journal is an accurate reflection of their actions. ☐ Yes ☐ No

During the activities described in their reflective journal, the student:

• worked within the organisation’s diversity policies and procedures ☐ Yes ☐ No

• acted as a role model and advocated for diversity to colleagues, children and families and stakeholders ☐ Yes ☐ No

• demonstrated appropriate levels of cultural awareness, cultural safety and cultural competence ☐ Yes ☐ No

• demonstrated ethical and legal consideration, e.g. duty of care, human rights, privacy and confidentiality ☐ Yes ☐ No

• fostered diversity consistently across communication and work tasks ☐ Yes ☐ No

• reflected on strategies and tools with a view of addressing sensitivities and respect for the differences in
☐ Yes ☐ No
individuals

• reported to me when they were unsure of something or if something was beyond their abilities or role ☐ Yes ☐ No

• demonstrated knowledge of the characteristics of the children and families with diverse social and cultural
☐ Yes ☐ No
backgrounds that they worked with

• demonstrated an appropriate level of awareness of the impact of diversity on marginalised groups of

☐ Yes ☐ No
people

AIA-CHCDIV003-PSV-V1.0 Page | 15 of 18
CHCDIV003 Manage and promote diversity

Supervisor report

• demonstrated their role as a leader in encouraging and promoting diversity in workplace practices and
service delivery. ☐ Yes ☐ No

Please confirm that the student had access to and interacted with other colleagues, clients and stakeholders in a leadership role throughout this unit assessment.
Provide brief details.

Do you have any feedback for the student?

The student has permission to submit the information contained within the portfolio for the purposes of assessment. ☐ Yes ☐ No

Tick one only:

The student has permission to submit workplace documentation to support their portfolio. ☐ Yes

The student does not have permission to submit workplace documentation – the assessor can view these files on site. ☐ Yes

AIA-CHCDIV003-PSV-V1.0 Page | 16 of 18
CHCDIV003 Manage and promote diversity

Full name:

Position:

Contact details:

Signature:

Date:

AIA-CHCDIV003-PSV-V1.0 Page | 17 of 18
CHCDIV003 Manage and promote diversity

Section 6: Assessor observations

Your assessor will complete this section during their workplace visit.

Assessor observation checklist

Your assessor will observe you working with at least one person during this assessment.

Did the student: Yes / No Comments about what you observed

Act as a role model who demonstrated respect for diversity? ☐ Yes ☐ No

Assist and/or coach a colleague in accepting diversity? ☐ Yes ☐ No

Advocate for diversity? ☐ Yes ☐ No

Comply with the organisation’s policies and procedures relevant to the tasks which you ☐ Yes ☐ No
observed?

AIA-CHCDIV003-PSV-V1.0 Page | 18 of 18