का मक श ण क , 8 अंडर हल रोड़,

स वल लाइ स, द ल –110 054

Staff Training Centre, 8 Under Hill Road,
Civil Lines, New Delhi –110 054

Programme No./Name 91202324 : Programme on CASA (Online)

Coordinator Chanchal Chaudhary Mob. No. 9958753063

Co-Coordinator Amit Kumar Singh Mob. No. 6200638809

Duration 2 Days (06/10/2023 – 07/10/2023)

Target Group Officers in Branches

Objective For Better Management and Growth of Bank’s Business

Venue Dhauladhar (Conference Room)

06/10/2023 FRIDAY

Day Session Time Contents Facilitator

09:30-10:00 Principal-DGM
0 (30 minutes)
Welcome and Entry Level Test
& Prog. Coordinator

10:00-11:10 Savings Account Chanchal Chaudhary

I (70minutes) Variants and pitching right variant to right customer (Senior Faculty)

11:10-11:20 TEA BREAK

11:20-12:30 Amit Kumar Singh

II (70 minutes)
Account Opening Procedure through e-VeDA
(Chief Faculty)

12:30-12:40 BREAK
Account Opening Form
 Form filling
 Documents to be taken for different entities such as
1 Companies, Partnership Firms, LLPs, proprietorship
12:40-13:50 Prem Prakash Sinha
III (70 minutes)
firms etc.
(Chief Faculty)
 Visit Report for Current Account opening
 Annexure for entities having exposure from other
banks, NOC for entities having exposure above Rs. 5
crores
13:50-14:30 LUNCH BREAK

14:30-15:40 Chanchal Chaudhary

IV (70 minutes)
Account Opening through TAB
(Senior Faculty)

15:40-15:50 TEA BREAK

Non-Personal Savings Account

15:50-17:00 Shweta Chugh
V  Documents to be taken- HUFs, Trusts, Societies
(70 minutes) (Chief Faculty)
 Completing account opening form in all respect

07/10/2023 SATURDAY

10:00-11:10 Current Account Shweta Chugh

I (70 minutes) Variants and pitching right variant to right customer (Chief Faculty)
2
11:10-11:30 TEA BREAK
 (I) Mandatory Sessions- Ethics, Cyber Hygiene and
Security, PNB One, New Features, Customer
Service (with special focus on complaints related
to ADCs), Remaining alert to avert frauds,
11:30-12:40 Compliance Culture in Bank, Awareness of 4 Chanchal Chaudhary
II (70 minutes) (Senior Faculty)
Housing Loan Leads by each- MD Sir’s Vision,
RuPay Credit Card with UPI
(II) PNB Univ, Knowledge Centre, 10 marks for
PMS, PNB’s presence on Social Media

12:40-13:00 BREAK
Merchant Acquiring Business
 Internet Payment Gateway
13:00-14:00 Mohd Ehtashamul H Najmi
III  E-Swar
(60 minutes) (Chief Faculty)
 QR Code
 PoS
14:00-14:20 Mohd Ehtashamul H Najmi
IV (20 minutes)
RuPay Credit Card on UPI
(Chief Faculty)

14:20-15:00 LUNCH BREAK

15:00-16:00 Current Account Opening Procedure through DMS (newly CASA Back Office
V (60 minutes) introduced) Faridabad

16:00-16:10 TEA BREAK

16:10-16:30 Account Opening Procedure through DMS CASA Back Office

VI-a (20 minutes) Q & A Session Faridabad

Vigilance Awareness Week : Mandatory

16:30-17:00 Role of IO/ PO in Conducting Inquiries Mohd Ehtashamul H Najmi

VI-b (30 minutes) Public Procurement (Chief Faculty)
Ethics and Governance
Systems and Procedures of the Organization

17:00-17:30
VII (30 minutes)
Exit Test and Valediction Prog. Coordinator