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ADAPTED UPDATED B2.1 Class 6 Materials (For In-Class Use) 3.B-3
ADAPTED UPDATED B2.1 Class 6 Materials (For In-Class Use) 3.B-3
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Activity 12.02: Deeper Questioning
Directions: Match the types of the questions to the examples.
#1 Echo Questions: A: You said you don’t manufacture in batches of less than 10. What if
Repeat the information in question back to the there was a way for us to guarantee 20 units over the next three years?
speaker. Would that work for you?
#2 Checking Questions: B: I’m a bit confused about the after-sales support you mentioned.
Restate the information, then use a question to What would that involve?
make sure you are saying the correct
information.
#3 Probing Questions: C: We need to allow at least a week for unexpected delays.
Ask for more information to further clarify. Unexpected delays?
#4 Hypothetical Questions: D: So, let me check if I've understood you correctly. Are you saying
Ask for more information to find out about that would be impossible, or just difficult?
different possible situations.
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Activity 12.04: Get Clear
Directions: Answer the following questions with your group.
· What is one thing at work that you always find difficult to describe or explain to coworkers or
clients?
· What are some technical, specific, or difficult tasks / responsibilities you have?
· What are some other situations in your life where it is difficult to describe / explain tasks to others?
A B C 10. Go on…
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Activity 13.02: Meeting Conversations
Directions: With your partner, complete the conversation with the phrases from the last activity. Then
switch roles!
Walt: If we all put in extra effort and work longer shifts for a few weeks, we should still be able to make our deadline
for the project.
Jen: I agree. I think we can do it!
You: _______ (encouraging them to continue)
Walt: We would need to check with management to see if they can budget for some overtime for us.
You: _______ (inviting a new speaker)
Harold: Thanks for asking. I think it’s possible, but I don’t know if it’s necessary. We’re in a good spot with the project
and I don’t think we are going to go over our original deadline.
You: ________ (encouraging them to continue)
Harold: Well, I’ve calculated the amount of work we do in a day, and it seems to work out right on schedule.
Jen: Yes, but---
Harold: See, we can look at this graph that I made that shows our average workday.
You: Sorry, Harold, I’m going to interrupt you. ________ (encourage Jen to speak).
Jen: Thanks. I just wanted to point out that Harold’s graph doesn’t account for the holidays between now and the
project deadline.