2019 International Conference on Electrical Engineering and Informatics (ICEEI)

July 2019, 9 - 10, Bandung, Indonesia

Review Study of Business Intelligence to Support

Strategic Decision Making
Astari Retnowardhani
Information Systems Management
Department, BINUS Graduate Program –
Master of Information Systems
Management,
Bina Nusantara University Jakarta,
Indonesia,11480
aretnowardhani@binus.edu
Wahyu Sardjono Yaya Sudarya Triana
Information Systems Management Faculty of Computer Science Universitas
Department, BINUS Graduate Program – Mercu Buana Jakarta, Indonesia
Master of Information Systems yaya.sudarya@mercubuana.ac.id
Management,
Bina Nusantara University Jakarta,
Indonesia,11480
wahyu.s@binus.ac.id

Abstract —In this era the business competition between
regions and countries will be more stringent. One way to survive
and improve its performance is through the management of
information, it is necessary to be able to see and assess the
company from a variety of perspectives. One of the keys to
surviving and playing a role is to manage complete, fast and
precise information. Data analysis will be easy if the required
data is available. Business intelligence techniques (BI) can be
used to assist in the decision-making process. Many organization
and educational institution have implemented BI as the support
system. Therefore, we make a comparison study about BI
research finding from several articles. From the comparison
study it can be seen the research in the BI field is continues to
grow and also following the technology trend. This can be seen
from the topics discussed in the journal articles in the period
2010-2017. This study is conducted to see the spread and trend
of business intelligence research in various forms of
organization. Also can be seen the advantages of BI in the
decision-making process.
Keywords—Business Intelligence, decision-making, review
I. INTRODUCTION
Competition of the business between regions and
countries will be more stringent in this era. Therefore, both
business and education institutions should strive to maintain
and develop their existence in order to grow and have
competitive power. One way to survive and improve the
performance is through the management of information, it is
necessary to be able to see and assess the company from a
variety of perspectives. Keys to survive and play a role are
manage complete, fast and precise information.
This information will be used as material by decision-
makers (DM). According [1] to Business Intelligence (BI) is
an umbrella term consisting of technologies and processes for
gathering, storing and analyzing data into information to
improve decision-making process. BI techniques can support
this decision-making process [2]. With BI, DM can more
easily and improve the quality of decision-making. Refer to
[3] BI systems typically employ 3 different technologies for
supporting DM in an organization, comprise: a data
warehouse for the gathering of business data, data mining,
and online analytical processing (OLAP) for data analysis.
Research in this area has been done by several researchers.
They implement the BI in the various organization. The
growth of the use of BI as a part of the decision-making
support system become increase. Many studies have been
conducted on the use of BI for the benefit of various forms of
organization. In this era, the use of new technology in BI is
increase, such as Big Data analytics.
In the process of decision-making can be supported by
business intelligence (BI) techniques [2]. One of the main
purposes of Decision Support System is to improve the
quality of a decision. BI techniques can be used to get quality
decisions [4] . With BI, decision makers can more easily and
improve the quality of decision-making.
Business Intelligence (BI) is a system and application that
serves to analyze data of a company or organization
(operational data, transactional data, or other data)
historically to gain the necessary knowledge in decision
making [5]. Various advantages in the application of BI,
among others, to collect, store, analyze and provide access to
data to help users make decisions accurately by doing various
activities including: decision support system, query,
reporting, online analytical processing (OLAP), statistical
analysis, forecasting, and data mining for data analysis.
For complicated BI applications running on large
databases, there may be difficult reading directly from the
operational database. In addition to slowing down the DBMS
and its applications, errors may occur when values are
missing or in the wrong format. Therefore, separate
databases, extraction from the operational database, need to
be set and prepared to use BI. The process of data
warehousing is done in 3 main steps, also known as
extraction, transformation, and loading (ETL) [6] .
Reporting technology in BI contains more function than
information distribution. Reporting is applied in business
processes to generate reports for applications such as logistics
and financial management. Based on user skills, BI
distinguishes 3 main types of reporting tools, namely the
production of reporting tools, desktop report writers and
managed query tools. Producing reporting tools used to
produce operational reports or highly piled tasks such as
calculating and printing salaries. Generating reports requires
support to form an IT department. As these reports include
large amounts of data, the queries are processed in the
aggregate model.
The managed query tool allows users to access complex
data sources in a fairly simple way. This combination requires
an interface between the data source and the user, which
defines the relationship between the physical data in the
database and the user's language. This interface contains a

978-1-7281-2418-6/19/$31.00 ©2019 IEEE 19

 2019 International Conference on Electrical Engineering and Informatics (ICEEI)
graphical SQL environment generating SQL code according
to the graphical commands. Standard Language Questions
(SQL) are standard database languages for data access (read,
insert, update, delete) and manipulations in relational
database management systems [7] . SQL allows users also to
perform some simple calculations on data such as generating
trends from the past, current, and future possible business
activities. The architecture of a business intelligence system
consists of six main components [8], they are Data Source,
Data Warehouse, Data Exploration, Data Mining,
Optimization, Decisions. Business intelligence is divided into
five types or categories [7], they are Enterprise Reporting,
Cube Analysis, Ad Hoc Query and Analysis, Statistical
Analysis and Data Mining, Delivery Report and Alert.
BI and its role can increase the company's competitive
advantage through the utilization of various data, information
and knowledge owned by the company as raw material in
decision making process. Some researchers propose the BI
framework to help organizations / companies in order to help
improve efficiency, the accuracy of decision making, and
achieve the desired goals [9] .
Then, we review several research articles that discussed
about BI in the last 8 years. This review can provide an
overview the growth of the research in BI have covered
various fields, and to know the trend of technology use for
BI. The objectives to be achieved in this study is to conduct
the comparison of the use and implementation of BI in the
various organization. Also, the use of BI in the decision-
making process. Systematic Literature Review (SLR) is used
in the process of review in this study.
II. RESEARCH METHOD
This study adoption a Systematic Literature Review
(SLR) for the article review process. SLR is a concept of
identifying, evaluating and interpreting all available
researches related to a specific research query, topic area or
phenomenon of interest [10][11]. In this study SLR is used to
perform a comprehensive study of research in Business
Intelligence area. The stages of the SLR are selection process
of sources/articles, criteria selection such as keywords, article
classification [12]. Then, the research methodology of this
thesis is follow the stages of the SLR. The research a
methodology in this study has 4 Phases, as describe in the Fig.
1:
Figure 1. Research Methodology of This Study
The methodology of this study begins with Phase 1 is
Selection of appropriate paper in BI areas. This phase has 2
steps. The first step is search in online index journal database
Scopus and ScienceDirect which are depicted in Table 1.
20
July 2019, 9 - 10, Bandung, Indonesia
Some keywords are used to find relevant articles in the online
index journal database. The keywords have been used are
Business Intelligence, Business Intelligence for decision-
making, Business Intelligence techniques, and Business
Intelligence analytic. Journal articles and conference papers
have been selected in this searching. In Second step is sorting
out the articles in order to extract with the relevant BI topic
areas. Afterwards, the articles selected have been ordering by
year of issues with range of the year between 2010 until 2017.
The scope of BI areas in this study is the use of BI in the
development of IT/IS system, with the aim of enhancing
corporate or organization activities. It is done intend to see
the trend that occurred. Thereafter, in Phase 2 we take a
review of the cases on those articles to see the variation and
changes of BI research area. Classifying methods or
technology will be done in Phase 3. Then, Phase 4 perform
the finding of advantage and disadvantages of the BI
implementation in each article.
TABLE 1. ELECTRONIC DATABASE USED
Online Index Journal URL
Database
Scopus https://www.scopus.com/
ScienceDirect https://www.sciencedirect.com/
III. RESULTS AND ANALYSIS
The use of BI at this time is increasingly widespread and
growing. This is due to the need for support systems for
strategic decision making. Therefore, to see the growth of the
use of BI, then this comparison study is made. In Phase 1 has
found as many as 14 papers related to BI in the period 2010
until 2017.
The next phase, Phase 2, review of the 14 papers have
been done. The reviews are present as follows in this paper.
In period 2010 there are studies from [13] and [14]. [13]
described the BI role’s in Thailand’s Higher Education
Resources Management (HERM). There are covers the
implementation, the technology, and its key success factors.
The aims of BI, in this case, are to make an effective and
efficient of education management. The objective of this
research is to develop a standard data set used by every
institution under the Higher Education Commission. This
paper also discussed the use of information technology for
university student database management. The database
covers such as a number of graduate students, scholarship,
job opportunity, social welfare, strategic planning.
Kleesuwan, et. al. presented about the infrastructure of Office
of the Higher Education Commission (OHEC) where it
includes OHEC-Database, OHEC-Decision Support System
(DSS), and OHEC-Executive Information System (EIS).
They concluded in this paper that the implementation of BI in
the Thailand’s HERM can be said to be successful.
[14] has proposed an architecture for the e-learning
system. The proposed architecture used to monitor and
analyze the learner’s behaviour and performance in the e-
learning environment. Also, to evaluate the structure of the
course content and its effectiveness in the learning process. It
is for solving the lack of analytical and subjective reporting
tools in a widely spread, open-source, learning management
system. Also provide instructors with detailed reports about
the progression of students and give them the ability to track
 2019 International Conference on Electrical Engineering and Informatics (ICEEI)
and assess the student performance and evaluate the design
of their virtual courses, in order to take suitable managerial
decisions. From the use of this BI and OLAP in e-learning
environment for a case study, they found the students who
take the e-learning course program prefer to use collaborative
activities, instead of just viewing the learning material.
In 2012 there was research from [15] and [16]. [15]
proposed an operational BI system for call centers. They used
data collected from US insurance company. This system used
for helping the company achieve excellence through
improved service levels. They created a decision tree for
predicting service level. They found the use of decision tree
is useful for predictions of future service levels based on a set
of the variable in this case. The system they proposed uses a
sliding window for continually reconstructing decisions tree
and highlighting the factors impacting service levels. The
results have shown the operation of Business Intelligence
(BI) can indeed increase the chance of an insurance
organization in a competitive advantage.
[16] were introduced a practical framework to implement
BI. It is conducted to help organizations in directions of their
goals. Especially when the organizations need to analyze the
market to stay stable in facing market variant changes and
eventually to be able to handle market management. The
proposed framework consists of Business Skills,
Organizational Skills, and IT Skills. For each of that skills, a
significant impact is in the process of implementing BI. The
result of their studies was shown measured value or the
amount of BI and its impact on the organizations is not
carefully possible. However, they also found at the same time
there are also simple and practical ways that the financial
performance and market to BI organizations. They used
investment return (ROI) in determining the value of BI. The
used of ROI is to set priorities for exacting for IT projects
inside the organizations by managers.
In 2013, research on BI also conducted by [17]. [17] have
been discussed about BI and Enterprise Resource Planning
(ERP). Because in their opinion BI and ERP became a key
strategic tool in this era. They reviewed and evaluate articles
in range 2000 and 2012 regarding this integration. In their
findings explained based on the articles published on 2000
until 2012 majority of the research focused on investigating
ERP and BI but only a few attempts to integrate them.
In 2014, research about BI conducted by some researchers
such as [18], [2], and [19]. [18] have discussed development
of Resident Practice Profile application which used BI
application framework. The used of this framework to gain
the flexibility integrates user interfaces and reporting while
minimizing the labor required for application coding. A
practice profile is a type of BI application used to collect data
in order to monitor and measure performance. There is
increasing pressure on healthcare organizations to deploy
such applications to measure performance related to quality
care goals. The different between Chamney, et. al., study with
other BI application study is the use of collect data method.
They used the application framework to develop browser-
based applications to collect directly into a reporting
database, rather than use Extracting Transforming and
Loading (ETL) data from existing operational systems into a
specialized reporting database optimized for reporting. They
use the framework to bypass the complexity, effort, and
processing delays associated with ETL.
21
July 2019, 9 - 10, Bandung, Indonesia
[2] applied a design science research paradigm. They are
also demonstrate the applicability and utility of an integrated
framework of BI Product and Metacontent Map (BIP-Map).
The purpose of this integration is to produce a comprehensive
framework which is able to enhance the traceability and
accountability of BI products. Then, the end-users can make
more informed and timely decisions in their business. This
paper presented the result of the development of two
artefacts. Where the first artefact was an integrated
framework of BIP-Map. The second was a BIP-Map
informed prototype. They concluded the BIP-Map could
serve as a framework for BI practitioners to identify business
and information phases that may create data quality problems.
[19] examined the use of ERP systems by small and
medium-sized enterprises (SMEs). They give special
attention to the critical factors affecting adoption of ERPs by
SMEs and the BI potential of implementing and using ERP
during a period of crisis. This is done because most SMEs
still underestimate the application and the dynamic of BI in
their decision-making process. They have sample consisted
of 37 firms and respondents. The result of their examination
is the BI capabilities of ERP systems is still underutilized by
SMEs. As managers do not take advantage of the knowledge
and experience gained from using ERP.
In 2015, [20] and [21] also presented BI approached in
their research. [20] have discussed about improving
efficiency within BI systems. They argue the efficiency
improvement of BI can be achieved by providing a software
support embedded system, the integration of mobile devices,
and the integration of the technology for the processing of
various data. Based on the analysis have been done, they also
stated the improvement efficiency of BI were established in
relation to the new trends in processing, analyzing and
presenting data. The example of trend technology as like Big
Data analytics.
[21] explored about the BI solutions used in the
Norwegian industry. This is motivated by the average of
academics and practitioners note that BI is complex and
difficult to manage. They analyze from 5 case companies.
They found the majority of companies had technology from
the “Leaders” of technology, such as IBM, Microsoft, SAP.
However, there are 2 companies had built their own
solution(s) in addition. After analyzed from several case
study they concluded two findings. First, building upon
concepts derived from the Digital Infrastructure Theory, they
found that while the Norwegian industry still has a traditional,
complex BI architecture, it is scalable in the sense that the
industry can add or remove elements, or even scrap the whole
BI solution. The companies demonstrate innovation and
adoption through their use of dashboards and real-time data.
Based on these findings, then [21] proposed a future research
agenda for BI. Second, they offered three lessons for
managers of BI in organizations.
In 2016, there a research conducted by [22] and [23].
[22] were discussed Pervasive BI systems in critical
healthcare. Pervasive BI concept is based on the Ubiquity.
Ubiquity means is existence or apparent existence
everywhere at the same time; omnipresence and in the
omnipresence; present everywhere simultaneously. From the
understanding of the concept of Pervasive, Pervasive BI
Systems and their connection to Pervasive Healthcare, they
 2019 International Conference on Electrical Engineering and Informatics (ICEEI)
July 2019, 9 - 10, Bandung, Indonesia

found this system eventually help to reduce medical errors, Authors Year Scope of Method use Findings
implementing pervasive characteristics in critical health BI
systems. It can happen among others due to the data can be (Kyper et 2012 Operati Decision Increase the
access from anywhere at any time, which it can reduce the al. 2012) onal BI tree chance of an
number of the medical error. for call insurance
[23] make a study about implications of Big Data analytics center organization
in a
on BI. Based on the capabilities of Big Data in analytics and competitive
expected to handle many challenges business face today, advantage
then, the authors interest to study the implications of Big Data (Bahrami 2012 Practical Business Measured
analytics in enhancing BI. The case study is data collected et al. 2012) framewo skills, value or the
rk to organizatio amount of BI
from Social Media for enhanced BI in China businesses. impleme nal skills, and its impact
Because the growth of Social Media use and online business nt BI IT skills on the
in China are exponential. The authors use interviews method, organization is
involved CIOs, IT managers, IT consultant, Senior managers not carefully
possible
with involvement in BI, and Business Development
managers. They concluded the Big Data analytics offer (Nofal & 2013 Integrati Qualitative Majority of the
multitude of opportunities to enhance business value and Yusof 2013) on of BI study research
productivity. and ERP focused on
investigating
In 2017, there are [24] and [25] have a study about BI. ERP and BI but
[24] discussed consolidation of cloud computing technology only a few
and big data analytics. This consolidation can enhance the attempts to
process of big data mining enabling a business to improve integrate them
(Chamney 2014 Develop Application The framework
decision-making processes. They concluded the of used cloud
et al. 2014) ment of framework, reduced the effort
computing in BI also capable of keeping businesses stay Resident to collect in building an
competitive by providing many benefits such as cost- Practice data application, and
effectiveness, resource pooling, on-demand service, rapid Profile directly improved the
applicati into a configurability
elasticity, and ease of management.
on used reporting and use the
[25] presented an evaluation of the implementation of BI database experience for
BI to increase the effectiveness of Decision-Making (DM) applicati both data
process. They used BI-FDSS (Fuzzy Decision Support on collection as
framewo reporting
System) to analyze. They have categorized variables such as compared with
rk
BI techniques to facilitate DM, strategic level of BI, tactical (healthca traditional
level of BI, operational level of BI, and quality of BI re application.
implementation. Based on the correlation analysis results organiza
tion)
between the variables from BI-DSS the authors concluded the
(Chin- 2014 Appl Integrated BIP-Map
BI can increase the effectiveness in the decision-making Hoong et al. ied a framework could serve as a
process of managers in Saman Fish Electronic Payment 2014) desig of BI framework for
Company. n product and BI
Based on the review from several studies in above the scien metaconten practitioners to
ce t map (BIP- identify
Phase 3 is carried out. The result of Phase 3 has shown in resea Map) business and
Table 2. From Table 2 can see the BI research also follows rch information
the trend of technology, such as Big Data analytics, cloud para phases that
computing, and the use of fuzzy logic in BI system. digm may create
data quality
problems
TABLE 2. A REVIEW FINDING (Antoniadis 2014 Evaluat Interviewin They are
et al. 2015) e the g and finding that
Authors Year Scope of BI Method use Findings use of distributing SMEs have
ERP on questionnai only recently
(Kleesuw 2010 BI role’s in System The success SMEs res to began adopting
an et al. Thailand architecture of the managers ERP systems in
2010) Higher , star implementati and users of their daily
Education schema on leads to the ERP operations.
Resources development Also found
Management of a full scale the ERP
behavior on systems and
system their BI
2010 Proposed an BI and BI capabilities are
(Falakma architecture OLAP architecture not
sir et al. for the e- for e-learning incorporated in
2010) learning system SMEs in order
system ca to fully exploit
n use to the benefits
monitor the deriving from
learner’s their usage.
behavior and
performance
in e-learning
environment

22
 2019 International Conference on Electrical Engineering and Informatics (ICEEI)
July 2019, 9 - 10, Bandung, Indonesia

Authors Year Scope of BI Method Findings The next phase is Phase 3. The result of Phase 3 has been
research use
(Kubina 2015 Improving Analytical The improvement
present in Table 3. Table 3 shows the advantages and
M., et efficiency study efficiency of BI limitation of that research articles.
al. within BI were established
2015) systems in relation to the
new trends in
processing,
analysing and TABLE 3. AN OVERVIEW OF THE BI ARTICLES
presenting
data.The Authors Year Advantages Limitations
example of trend (Kleesuwan 2010 The In this articles the BI
technology as et al. 2010) implementation role’s for Thailand
like Big Data and technology of Higher Education
analytics. BI in Thailand’s Resources
(Wanda 2015 The BI Case While the Higher Education Management is not
& Stian solutions studies Norwegian Resources yet evaluate. Then,
2015) used in the from 5 industry still has Management can not yet known of the
Norwegian a traditional, leads to the eligibility result of
industry companie complex BI
s architecture, it is development of a the implementation.
scalable in the scale information
sense that the system. Then can
industry can add governs the
or remove Thailand Higher
elements, or Education
even scrap the Institutions.
whole BI
solution. (Falakmasir et 2010 This research can Limitation in the
(Pereira et 2016 Pervasive BI Pervasive Can reduce the al. 2010) improve the use of period and number
al. 2016) systems in Business number of traditional e- of students involved
critical Intelligent medical error learning in analytical study.
healthcare , SWOT environment. The Hopefully, in the
(Ram et 2016 Big Data Qualitativ Big Data analytics use of BI and next research can
al. 2016) analytics on e study offer multitude of Data Warehousing use more data.
BI opportunities to can help making
enhance business appropriate
value and decisions.
productivity.
(M. 2017 The used of Cloud The used of cloud (Kyper et al. 2012 With the decision The research data
Balachand cloud computin computing inBI 2012) tree method used collection from one
ran and S. computing g also capable of in this research insurance company.
Prasad, technology architectu keeping could help the It would be better to
2017) and big data re businesses stay company knowing use some data from
analytics for competitive by which factors are several company or
BI providing many most critical for service type. In
benefits service level order to get more
(Zamani, 2017 Evaluating of Fuzzy Based on the helps. Therefore, proportionate
et. al. the Logic correlation the decision results.
2017) implementati analysis results maker can make a
on of BI to between the solution and an
increase the variables from BI- improvement
programs.
effectiveness DSS the authors
of Decision- concluded the BI (Bahrami et al. 2012 Can help the Need to evaluate the
Making can increase the 2012) company to framework by used
process effectiveness in understand their a real data..
performance.
DM process of
(Nofal & 2013 Can help a Discussion about BI
managersin
Saman Fish Yusof 2013) companies to and ERP integration
Electronic know their in this research just
Payment competitive taking 4 articles.
Company environment. Need to search and
collect more
research articles in
this topic area.

. (Chamney et al. 2014 This articles Requires more

2014) presented a variations of the
knowledge about framework to test.
the ability of the
BI application
framework.
(Chin-Hoong 2014 BIP-Map is an BIP-Map is tested
et al. 2014) improvement against one type of
from IP-Map. business. It is
Then, BIP-Map expected to be tested
can be used by BI with different types
practitioners to of business.

23
 2019 International Conference on Electrical Engineering and Informatics (ICEEI)
July 2019, 9 - 10, Bandung, Indonesia

Authors Year Advantages Limitations [3] J.P.Shim, M. Warkentin, J. F.Courtney, R. Sharda, D. J.Power, and C.
Carlsson, “Past, present, and future of decision support technology,”
identify business
Decis. Support Syst., vol. 33, no. 2, pp. 111–126, 2002.
and information
[4] I. G. I. Publishing, “decision support as Knowledge Creation :,” vol. 1,
phases that may
no. 1, 2010.
create data quality
[5] D. Turban, E., Sharda, R., and Delen, Decision Support and Business
problems.
Intelligence Systems, 9th ed. 2010.
[6] S. H. A. El-sappagh, A. Hamed, E. Bastawissy, and A. M. Ahmed,
(Antoniadis et 2014 From this study The limitation is the “ORIGINAL ARTICLE A proposed model for data warehouse ETL
al. 2015) we can know small sample used. processes,” J. King Saud Univ. - Comput. Inf. Sci., vol. 23, no. 2, pp.
acceptance of the 91–104, 2011.
use of ERP and BI [7] D. Turban, E., Sharda, R., and Delen, Decision Support and Business
on SMEs scale. Intelligence Systems. Pearson New International Edition, 2014.
[8] C. Vercellis, Business Intelligence: Data Mining and Optimization for
(Kubina et al. 2015 This study This articles only Decision Making, 1st ed. United Kingdom : John Wiley & Sons Ltd,
2015) delivers includes 14 citation. 2009.
knowledge about [9] E. Miranda, “PENGEMBANGAN BUSINESS INTELLIGENCE BAGI
the potentiality of PERKEMBANGAN BISNIS PERUSAHAAN Tinjauan Pustaka
Big Data in BI Metode Penelitian,” Commun. Inf. Technol. J., vol. 2, no. 2, pp. 111–
system. 116, 2008.
(Wanda & 2015 Know the level of The study is make [10] S. Afrooz and N. J. Navimipour, “Memory Designing Using Quantum-
Stian 2015) BI usage in an analysis for one Dot Cellular Automata : Systematic Literature Review , Classi ¯
Norwegian point of view. In the cation,” vol. 26, no. 12, 2017.
industry. future can extend [11] F. Aznoli and N. J. Navimipour, “Deployment Strategies in the Wireless
the perspective. Sensor Networks : Systematic Literature Review, Classification, and
(Pereira et al. 2016 Connecting This study only uses Current Trends,” Wirel. Pers. Commun., 2016.
2016) between the SWOT to analysis [12] M. Chiregi and N. J. Navimipour, “Cloud computing and trust
Pervasive BI the pervasive evaluation : A systematic literature review of the state-of-the-art
Systems and concept in BI mechanisms,” J. Electr. Syst. Inf. Technol., 2017.
Pervasive system. [13] S. Kleesuwan, S. Mitatha, P. P. Yupapin, and B. Piyatamrong,
Healthcare “Business Intelligence in Thailand ’ s Higher Educational Resources
(Ram et al. 2016 Presented the Limitation in Management,” vol. 2, pp. 84–87, 2010.
2016) growth of online number of [14] M. H. Falakmasir, J. Habibi, S. Moaven, and H. Abolhassani, “Business
business in China respondents Intelligence in E-Learning,” in The 2nd International Conference on
with the used of interviewed. Software Engineering and Data Mining, 2010.
Big Data [15] E. Kyper, L. College, and M. Douglas, “Using Business Intelligence for
analytics. Operational Decision-Making in Call Centers,” vol. 4, no. March, pp.
(Balachandran 2017 Raised the issue Need more data in 43–54, 2012.
& Prasad 2017) about the use of discussion section. [16] M. Bahrami, S. M. Arabzad, and M. Ghorbani, “Innovation In Market
cloud computing Management By Utilizing Business Intelligence : Introducing
in Big Data in Proposed Framework,” vol. 41, pp. 160–167, 2012.
order to help a [17] M. I. Nofal and Z. M. Yusof, “Integration of Business Intelligence and
business company Enterprise Resource Planning within Organizations,” Procedia
improve their Technol., vol. 11, no. Iceei, pp. 658–665, 2013.
strategy. [18] A. Chamney, P. Mata, G. Viner, D. Archibald, and L. Peyton,
(Zamani 2017 Proof the effect of This study use 1 “Development of a Resident Practice Profile in a Business Intelligence
2017) the use a BI case study. It would Application Framework,” Procedia - Procedia Comput. Sci., vol. 37,
techniques to be better to use more pp. 266–273, 2014.
facilitate decision- than one case study. [19] I. Antoniadis, T. Tsiakiris, and S. Tsopogloy, “Business Intelligence
making can during times of crisis : Adoption and usage of ERP systems by SMEs,”
increase the Procedia - Soc. Behav. Sci., vol. 175, pp. 299–307, 2015.
decision-making [20] M. Kubina, G. Koman, and I. Kubinova, “Possibility of improving
effectiveness. efficiency within business intelligence systems in companies,” vol.
26, no. 15, pp. 300–305, 2015.
[21] P. Wanda and S. Stian, “The Secret of my Success : An exploratory
IV. CONCLUSION study of Business Intelligence management in the Norwegian
Industry,” vol. 64, no. 1877, pp. 240–247, 2015.
The purpose of this study was to provide a general [22] A. Pereira, F. Portela, M. Filipe, J. Machado, and A. Abelha, “Pervasive
overview of the development of Business Intelligence Business Intelligence: A new trend in Critical Healthcare,” Procedia
research. Research in the BI field is continuous to grow and - Procedia Comput. Sci., vol. 98, no. Icth, pp. 362–367, 2016.
[23] J. Ram, C. Zhang, and A. Koronios, “The implications of Big Data
the use of technology for supporting BI also following the analytics on Business Intelligence: A qualitative study in China,”
technology trend. The implementation of BI research is Procedia - Procedia Comput. Sci., vol. 87, pp. 221–226, 2016.
spread in various fields. Furthermore, it is required support [24] M. Balachandran and S. Prasad, “Challenges and Benefits of Deploying
from the organization or company to be able to continue the Big Data Analytics in in the Cloud for Business Intelligence,”
Procedia Comput. Sci., vol. 112, pp. 1112–1122, 2017.
research and implementation of BI in accordance with the [25] M. Zamani, “IMPLEMENTATION OF BUSINESS INTELLIGENCE
business organization needs. TO INCREASE THE EFFECTIVENESS OF DECISION MAKING
PROCESS OF MANAGERS IN COMPANIES,” vol. 22, no. May,
2017.
V. REFERENCES

[1] E. Turban, J. E. Aronson, and T. Liang, Decision Support Systems and,

7th ed. Prentice-Hall of India, 2007.
[2] C. Chin-Hoong, W. Yeoh, S. Gao, and G. Richards, “Improving Business
Intelligence Traceability and Accountability: An Integrated
Framework of BI Product and Metacontent Map,” vol. 25, no.
September, pp. 28–47, 2014.

24