1.

2 Identify the personal

characteristics required
of a valet
 Introduction
The work performed by a valet requires them to
possess a unique set of personal characteristics.
This Section identifies the personal
characteristics needed by you as a professional
valet in order to meet the expectations of
guests.
List of characteristics:
Valets need to be able to perform a range of
technical skills.
This includes serving food and drinks, cleaning and folding
clothes, shining shoes and making reservations.
In order to deliver the services required by a guest and
fulfil the expectations of guests, a valet must possess
all of the following personal characteristics as a
minimum requirement in order to make their guests feel
comfortable, valued and respected.
 Tact and diplomacy
Tact may be seen as the ability to know when to say something
and when not to say something.
- It also means being able to say what needs to be said without
giving offence, without making people feel uncomfortable or
ignorant.
-Diplomacy is the skill of applying tact to situations so the
outcome is beneficial to the valet and their guest.
The two terms “tact” and “diplomacy” are commonly used
together.
- A person who is effective with tact is said to be “tactful”. A
person who applies tact very well is regarded as being
“diplomatic”.
 1. Discretion 5. Civility
2. Etiquette 6. Honesty
3. Good manners 7. Dedication
4. Politeness 8. Willingness to be of
genuine service
 The need for high standards of
grooming and personal presentation :
A valet's presentation will have a lasting impression on
the guest and it is important, this impression be of the
highest standard at all times. Note the use of the words
“at all times”. Valet must look as presentable five minutes
before they finish, as they did when they started.
 Why is good communication important?
Good communication between valets and
guests is important to:
-Meet guest expectations regarding
service delivery
-Identify guest needs, wants and
preferences so they can best be addressed
--Assist the guests in whatever ways they
may want
-Create the desired atmosphere of service,
dignity and exclusivity
-Facilitate all relationships between the
guest and the venue and enhance
rapport, trust and goodwill.
Clarifying guest requirements It is
important for valets to make sure they do
exactly what the guest wants, needs or
prefers. To optimist the likelihood of this
occurring, ensure you understand what it is
the guest wants.
Thank the guest for their instructions and
ask them follow-up questions to obtain the
detail needed.
- Standard house protocols - Previous service
delivery provided to this guest or other
guests who have used valet services - Ask
staff of the guest for their interpretation of
what is required.
One step at a time.
You'll get there.
Thank You