Systems

Engineering

by: Rosemaribel Torres

DIFFERENT SYSTEMS IN A PRODUCT-BASED ORGANIZATION

Supply Chain Management System

Product Development System

Quality Management System

Sales and Marketing System

Production Planning and Control System

Information Technology System

Financial Management System

Human Resource Management System

 DIFFERENT SYSTEMS IN A PRODUCT-BASED ORGANIZATION

Supply Chain Management System: This system focuses on managing the flow of materials, information, and
finances across the entire supply chain. It includes activities such as procurement, inventory management, logistics,
and distribution.

Product Development System: This system encompasses all the processes involved in bringing a new product to
market. It includes activities like market research, concept development, design, prototyping, testing, and
production planning.

Quality Management System: The quality management system ensures that products meet or exceed customer
expectations. It involves establishing quality standards, implementing quality control measures, conducting
inspections, and continuously improving processes.

Sales and Marketing System: This system is responsible for promoting and selling products to customers. It includes
activities such as market analysis, advertising, sales forecasting, lead generation, customer relationship
management, and order processing.
Production Planning and Control System: This system focuses on planning and managing the production
process. It includes activities like capacity planning, scheduling, resource allocation, production monitoring,
and maintaining optimal inventory levels.

Information Technology System: The IT system supports various functions within the organization by
providing technology infrastructure, software applications, data management, network support, and
cybersecurity.

Financial Management System: This system deals with financial planning, budgeting, accounting, and
reporting. It ensures the organization's financial stability, profitability, and compliance with regulatory
requirements.

Human Resource Management System: This system handles all aspects related to managing the
organization's workforce. It includes activities such as recruitment, employee onboarding, performance
management, training and development, compensation, and employee relations.
DIFFERENT SYSTEMS IN A SERVICE-BASED PRODUCT.

Customer Relationship Management (CRM) System

Order Management System

Payment Gateway

Communication and Collaboration Tools

Analytics and Reporting Systems

Feedback and Review Systems

 DIFFERENT SYSTEMS IN A SERVICE-BASED PRODUCT.

Customer Relationship Management (CRM) System:

A robust CRM system serves as the backbone of a service-based product. It facilitates the management of
customer interactions, data, and relationships. By capturing valuable customer information, such as preferences
and purchase history, the CRM system enables personalized and targeted services. This system empowers
businesses to nurture fruitful customer relationships and provide tailored solutions.

Order Management System:

The order management system streamlines the entire order processing cycle, from initiation to fulfillment. It
orchestrates the various stages involved in fulfilling customer requests, such as inventory management, order
tracking, and shipping. This system ensures efficient and accurate order processing, minimizing errors and
delays, ultimately enhancing customer satisfaction.

Payment Gateway:
A secure and reliable payment gateway is crucial for any service-based product. It enables customers to make
online payments conveniently and securely. The payment gateway integrates with various payment methods,
such as credit cards, digital wallets, and bank transfers, ensuring smooth and hassle-free transactions. This
system ensures the confidentiality of sensitive financial information and safeguards against fraudulent activities.
 DIFFERENT SYSTEMS IN A SERVICE-BASED PRODUCT.

Communication and Collaboration Tools:

Effective communication and collaboration are vital in service-based products. These tools facilitate seamless
communication between team members, departments, and customers. Features like instant messaging, video
conferencing, and project management tools enable efficient coordination, ensuring timely responses to customer
inquiries and effective collaboration among teams.

Analytics and Reporting Systems:

Analytics and reporting systems provide valuable insights into the performance and effectiveness of a service-based
product. These systems collect and analyze data related to customer behavior, product usage, and operational metrics.
By leveraging these insights, businesses can make informed decisions, optimize their offerings, and continuously
improve the customer experience.

Feedback and Review Systems:

Feedback and review systems play a crucial role in gathering customer opinions and sentiments. These systems enable
customers to provide feedback, ratings, and reviews, which can be used to assess product satisfaction and identify areas
for improvement. By actively listening to customer feedback, businesses can enhance their services, address concerns,
and foster a loyal customer base.
COMPARE THE TWO SYSTEMS.

The product-based organization emphasizes tangible goods as the core elements of value
creation. In this system, the organization's focus lies in manufacturing, producing, and distributing
physical products. The product-based approach usually entails a more standardized and mass-
production-oriented mindset, aiming for economies of scale and efficiency. The organization
typically prioritizes optimizing the production process, ensuring quality control, and managing the
supply chain effectively.
COMPARE THE TWO SYSTEMS.

The service-based product system revolves around offering intangible solutions that cater to the specific
needs and desires of customers. It emphasizes the provision of services as the primary means of
delivering value. This system typically entails a customer-centric perspective, where organizations focus
on understanding and fulfilling the unique requirements of individual clients. Service-based products
often involve customization, personalization, and a high level of interaction between the service provider
and the customer.
THANK YOU!