INCIDENT TTR CUSTOMER

INC1626240 01:12:26
INC1626172 01:12:53
INC1625426 01:15:32
INC1622422 09:19:29
INC1622119 09:52:08
INC1622118 09:52:02
INC1621050 10:35:34
INC1619906 11:27:08
INC1619877 11:29:20
INC1619133 11:46:52
INC1611518 15:48:38
SUMMARY
[SQM] 142401111588 ODP-KUD-FAL/040 FAL/D02/040.01 [085286537679] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasilukur-p
[SQM] 146401100356 ODP-KUD-FAG/015 FAG/D03/015.01 [08112885908] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasilukur-p
[SQM] 142401105974 ODP-KUD-FAJ/016 FAJ/D02/016.01 [087831596719] CRITICAL [SUSPECT RCA:KONEKSI ONT|hasilukur-p
2023-10-30 19:25:02 T1 / 203103 / bapak davin / 142401137228 / internet los merah / open tiket / 231030-124299 / bok / 08
[SQM] 142401124729 ODP-KUD-FAN/065 FAN/D05/065.01 [08122834548] CRITICAL [SUSPECT RCA:KONEKSI ONT|IboosterS_
[SQM] 142401109741 ODP-KUD-FR/01 FR/D01/001.01 [081225204341] CRITICAL [SUSPECT RCA:KONEKSI ONT|IboosterS_509
201461 / sosmed /chelsea al gibran (Email) /142401300648/ 088226554867 / TBC / BNOK [A_INTERNET][PL-TSEL]
2023-10-30 17:17:03 172654 / sosmed / MasBoy (dm ig) / 142401110225 / 085155219232 / inet tbc los / BNOK [A_INTERNET
2023-10-30 17:15:04 [142401108177/Yoga/085799497874/Tidak bisa terkoneksi internet] [A_INTERNET][PL-TSEL]
2023-10-30 16:57:39 [142401135081/fidia arismiati/085800162564/Tidak bisa terkoneksi internet] [A_INTERNET][PL-TSEL]
[SQM] 142401123238 ODP-KUD-FAE/067 FAE/D03/067.01 [08122915740] CRITICAL [SUSPECT RCA:KONEKSI ONT|IboosterS_5
REPORTED DATE OWNER GROUP OWNER
2023-10-31 03:33:12 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-31 03:32:39 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-31 03:30:02 TA HD WITEL JATENG TIMUR UTARA (KUDUS)
2023-10-30 19:25:02 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-30 18:52:22 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-30 18:52:22 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-30 18:08:56 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-30 17:17:03 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-30 17:15:04 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-30 16:57:39 TA HD WITEL JATENG TIMUR UTARA (KUDUS) MDP88157272
2023-10-30 12:56:05 TA HD WITEL JATENG TIMUR UTARA (KUDUS) 22990136
CUSTOMER SEGMENT SERVICE TYPE WITEL WORKZONESTATUS STATUS DATE
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-31 03:33:14
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-31 03:32:40
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-31 03:30:04
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-30 19:25:04
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-30 18:52:24
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-30 18:52:23
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-30 18:08:58
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-30 17:17:05
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-30 17:15:06
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-30 16:57:41
PL-TSEL INTERNET KUDUS KUD BACKEND 2023-10-30 12:56:07
TICKET ID GAMAS REPORTED BY CONTACT PHONE CONTACT NAME
PROACTIVE_TICKET 085286537679 WAHYU TEARES SAFITRI
PROACTIVE_TICKET 08112885908 Tn DWI SAMSUL ARIF
PROACTIVE_TICKET 087831596719 MOHAMMAD BADRUDDIN
PANDITO.ADINEGARA 087831557788 davin
PROACTIVE_TICKET 08122834548 JOKO BUDIYONO
PROACTIVE_TICKET 081225204341 AFIF SURANTO
RADYAN.TYAS.STANZA 088226554867 IHWAN PAMUNGKAS
PUTRA.PERDANA 085155219232 CRISTIN AGUSTINA
MY.INDIHOME-X 085799497874 Yoga
MY.INDIHOME-X 085800162564 fidia arismiati
PROACTIVE_TICKET 08122915740 SETIYO MAHANAIM
CONTACT EMAIL BOOKING DATE DESCRIPTION ASSIGMENT REPORTED PRIORITY
Email
Email
Email
- Assigned By RK
Email
Email
ihwancisc4@gmail.com Assigned By RK
Assigned By RK
rastatira@gmail.com Reassigned By HD
hasan.andra86@gmail.com Reassigned By HD
Email Reassigned By HD
SOURCE TICKET SUBSIDIARY EXTERNAL TICKET ID CHANNEL CUSTOMER TYPE CLOSED BY
PROACTIVE 50 REGULER
PROACTIVE 50 REGULER
PROACTIVE 50 HVC_SILVER
CUSTOMER 231030-124299 2
PROACTIVE 50 HVC_SILVER
PROACTIVE 50 REGULER
CUSTOMER 231030-122693 19 REGULER
CUSTOMER 231030-121521 19 REGULER
CUSTOMER MYINX-1698660602488 40 REGULER
CUSTOMER MYINX-1698655613448 40
PROACTIVE 50 HVC_SILVER
CUSTOMER ID CUSTOMER NAME SERVICE ID SERVICE NO
53344997 WAHYU TEARES SAFITRI 53344997_142401111588_INTERNET 142401111588
31202764 DWI SAMSUL ARIF 31202764_146401100356_INTERNET 146401100356
37607602 MOHAMMAD BADRUDDIN 37607602_142401105974_INTERNET 142401105974
65355677 DAVIN YULION 65355677_142401137228_INTERNET 142401137228
54856752 JOKO BUDIYONO 54856752_142401124729_INTERNET 142401124729
50409210 AFIF SURANTO 50409210_142401109741_INTERNET 142401109741
50997343 IHWAN PAMUNGKAS 50997343_142401300648_INTERNET 142401300648
52246306 CRISTIN AGUSTINA 52246306_142401110225_INTERNET 142401110225
40142562 YOGA WIJAYANTO 40142562_142401108177_INTERNET 142401108177
65713350 FIDIA ARISMIATI 65713350_142401135081_INTERNET 142401135081
59847996 SETIYO MAHANAIM 59847996_142401123238_INTERNET 142401123238
SLG TECHNOLOGY LAPUL GAUL ONU RX PENDING REASON DATEMODIFIED
SILVER Fiber 0 NULL | 0 2023-10-31 04:45:40
SILVER Fiber 0 NULL | 0 2023-10-31 04:45:33
SILVER Fiber 0 NULL | 0 2023-10-31 04:45:36
SILVER Fiber 0 0 2023-10-31 04:44:34
SILVER Fiber 0 NULL | 0 2023-10-31 04:44:32
SILVER Fiber 0 NULL | NULL 2023-10-31 04:44:25
SILVER Fiber 0 0 2023-10-31 04:44:32
SILVER Fiber 1 0 2023-10-31 04:44:13
PLATINUM Fiber 0 2023-10-31 04:44:26
SILVER Fiber 0 2023-10-31 04:44:33
SILVER Fiber 0 2023-10-31 04:44:45
INCIDENT DOMAIN REGION
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
REG-4
SYMPTOM HIERARCHY PATH
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Predictive Internet Fisik
INTERNET | TECHNICAL | Tidak Bisa Browsing - Tidak Bisa Koneksi
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total
INTERNET | TECHNICAL | Tidak Bisa Browsing - Tidak Bisa Koneksi
INTERNET | TECHNICAL | Tidak Bisa Browsing - Tidak Bisa Koneksi
INTERNET | TECHNICAL | Predictive Internet Fisik
SOLUTION DESCRIPTION ACTUAL SOLUTION KODE PRODUK PERANGKAT
TECHNICIAN DEVICE TYPE DEVICE NAME
Fiber ODP-KUD-FAL/040 FAL/D02/040.01
Fiber ODP-KUD-FAG/015 FAG/D03/015.01
Fiber ODP-KUD-FAJ/016 FAJ/D02/016.01
22030045 | NAUFAL TAQIUDDIN SANTIKO Fiber ODP-KUD-FK/112 FK/D10/112.01
Fiber ODP-KUD-FAN/065 FAN/D05/065.01
Fiber ODP-KUD-FR/01 FR/D01/001.01
20880115 | PUJO WIJANARKO Fiber ODP-KUD-FAD/011 FAD/D02/011.01
22960141 | MUH EKO RUDIANTO Fiber ODP-KUD-FR/24 FR/D04/024.01
22870001 Fiber ODP-KUD-FZ/097 FZ/D07/097.01
21940005 Fiber ODP-KUD-FAN/131 FAN/D08/131.01
22010124 Fiber ODP-KUD-FAE/067 FAE/D03/067.01
WORKLOG SUMMARY CLASSIFICATION FLAG
TECHNICAL
TECHNICAL
TECHNICAL
TECHNICAL
TECHNICAL
TECHNICAL
TECHNICAL
TECHNICAL
177546 / C4 TICKETING / HD IOAN KUDUS / No Feedback TECHNICAL
66329 / C4 Ticketing / Helpdesk IOAN / Menunggu update info TECHNICAL
Pengukuran Ibooster UNSPEC TECHNICAL
REALM RELATED TO GAMAS TSC RESULT SCC RESULT TTR AGENT TTR MITRA TTR NASIONAL
NO N/A | N/A 00:00:00 00:00:00 01:12:26
NO N/A | N/A 00:00:00 00:00:00 01:12:53
NO N/A | N/A 00:00:00 00:00:00 01:15:32
telkom.net NO N/A | N/A 00:00:00 00:00:00 09:19:29
NO N/A | N/A 00:00:00 00:00:00 09:52:08
NO N/A | N/A 00:00:00 00:00:00 09:52:02
telkom.net NO N/A | N/A 00:00:00 00:00:00 10:35:34
telkom.net NO N/A | N/A 00:00:00 00:00:00 11:27:08
NO N/A | N/A 00:00:00 00:00:00 11:29:20
NO N/A | N/A 00:00:00 00:00:00 11:46:52
NO N/A | N/A 00:00:00 00:00:00 15:48:38
TTR PENDING TTR REGION TTR WITEL TTR END TO END NOTE GUARANTE STATUS
00:00:00 01:12:26 01:12:26 01:12:26
00:00:00 01:12:53 01:12:53 01:12:53
00:00:00 01:15:32 01:15:32 01:15:32
00:00:00 09:19:29 09:19:29 09:19:29 NON GUARANTEE
00:00:00 09:52:08 09:52:08 09:52:08
00:00:00 09:52:02 09:52:02 09:52:02
00:00:00 10:35:34 10:35:34 10:35:34 NON GUARANTEE
00:00:00 11:27:08 11:27:08 11:27:08 NON GUARANTEE
00:00:00 11:29:20 11:29:20 11:29:20
00:00:00 11:46:52 11:46:52 11:46:52
00:00:00 15:48:38 15:48:38 15:48:38