WARRANTY HANDLING PROCEDURES

 Warranty shall be only against manufacturing Defects & not against Exclusion mentioned at the
end below.

 Warranty/RMA shall be made once equipment/device found faulty after testing of all associated
dependencies, systems & reference parameters initially set.

 Items once found covered under Warranty shall be taken off for claim and a replacement shall
be provided against.

 Items shall be tested in local lab first (to check whether repair is possible or not) and then send
to OEM for replacement.

 Replacement time shall be restricted to 4 to 8 weeks maximum (considering shipment

dispatch/clearance and claim time)

 Downtime shall not exceed maximum 24 hours and a replacement shall be provided till the time
claimed item comes back.

GENERAL WARRANTY POLICY

 Inform Service Provider’s Customer Service of the warranty-return Product. For convenience, a
Return Material Authorization (“RMA”) form can be filled out and E-Mailed

 Provide Service Provider’s Customer Service or Technical Support, as specified in the associated
Product documentation with the following:

(i) The model number and serial number of the Product.

(ii) A description of the claimed Product defect.

 Service Provider will issue an RMA number to CUSTOMER. No RMA number will be issued to
CUSTOMER if the applicable warranty period for the Product has expired.

 CUSTOMER must return the Product to Service Provider with the RMA number clearly marked
on the package (30) calendar days from Service Provider issuance of the applicable RMA
number, whichever period is longer.

WARRANTY EXCLUSIONS

 Ancillary equipment not furnished by Service Provider which is attached to or used in

conjunction with a Product.

 Damage to the Product caused by neglect, improper handling, preparation, Powered up without
UPS or installation of the Product.

 Misused Product.