Indglobal eCommerce Services

Profile

Commerce Trends
Platforms
Capabilities
Portfolio
 About Indglobal

Indglobal Digital is the Premier partner for Enterprises and Startups in Accelerating their Digital
adoption and transformation. We have been working with well-known brands and startups like LG,
Dell, Toyota, Decathlon, Byju’s and more. We have Top Industry affiliations like NASSCOM, CII,
Startup India etc, and Awarded in the UK, GCC, and India.

- 10 Year old full service digital agency with UX +

Technical Leadership
- Adobe Bronze Partner. Certified Magento Team.
- Focus on Digital Commerce and latest trends in
commerce tech (PWA, Omnichannel, AI)
- Experience of working with the most well known
brands in India and abroad and having managed
projects of scale (Dell, LG, Decathlon, Bhima
Gold, Duroflex etc)
- Medium, Nimble Sized Agency (~80 team strength)
Clients
 What Brands Need in 2022

❖ Fast, Scalable, Hassle Free Platform, at par with other global

competitors
❖ Superior UX and UI across devices
❖ B2C, B2B, Multi Country and Omnichannel capabilities
❖ Tightly Integrated System (ERP / Inventory / WMS / OMS etc)
❖ Super Secure, Managed Platform for Data and Payment Security
❖ Quick Turn around and GTM timelines
❖ Quality of Service / Support
❖ Reasonable Costs of Development and Maintenance
 Commerce Trends

❖ Omni-Channel Experience - BOPIS, BORIS, ROPIS

❖ PWA - App like experience, decoupled, fast, offline browsing
❖ Superior Search Capabilities - Algolia / Elastic Search
❖ Multiple Logistics Partners / Hyperlocal Logistics / Aggregators
❖ Always On Customer Service - Self Service via Chatbots, Call Center
Integration, Helpdesk, CRM etc
❖ Product Customization / Configuration / 3D Previews / AR
❖ Personalization and Loyalty Programs for customer stickiness
❖ Product Bundling (Warranty / AMC Sales)
 Offerings

❖ Platform Consulting and Implementation (Incl. UX / UI Support)

❖ Re-Platforming / Migrations / Enhancements / Upgrades
❖ Extended Care (Maintenance and Support, incl. 24x7x365 plans)
❖ Integrations / Middleware Development - ERP, DAM/PIM, OMS, WMS, POS,
Loyalty, Gateways
❖ Managed Security Services - VAPT, Continuous Monitoring, Cloud Security
❖ BI / Analytics / Dashboarding
 Platforms

❖ Magento Community
❖ Magento Commerce (Cloud)
❖ PWA as a storefront can be setup with either versions.
❖ Shopify / Plus - great option for quick development, but very limited /
non-existent B2B capabilities
❖ Custom Backend (Using Python / Node) - Ultimate flexibility, but very long
build times and stability / security has to be managed from scratch.
 Case Studies - Dell Store India

❖ URL - https://www.dellstore.com/products/laptops.html
❖ Platform - Magento 2 Community
❖ Scope - Consulting, UX, Development, Infra Setup, Security, Ongoing Maintenance
❖ Brief - India specific E-Store for Dell Products. Goal was to bypass restrictions and long
development times with Dell Intl’s platform and restrictions in approvals for new initiatives.
❖ Highlights - Advanced Analytics, Multi source inventory with auto assigning to nearest
warehouse. Scale (Over 10k visits per day),
❖ Launch time - 45 days (MVP). Enhancements - 60 days post go live.
❖ Integrations - Multi Warehouse Inventory, EPP (Employee purchase programs), Loyalty Program,
Aftership (Post purchase tracking and notifications), Stamped (UGC), POS (Wondersoft), ERP (SAP
ECC), Adobe Analytics, ODG, Advance Google Ecommerce Tracking.
 Case Studies - Dell Store India

❖ Multi Warehouse / Multi Source Inventory - Operating around 8-10 warehouses,

orders are placed to the nearest warehouse based on pin code and inventory
availability. Items in order are split in case of distributed inventory availability. Next day
delivery enabled for metro cities. All inventory synced from SAP.
 Case Studies - Dell Store India

❖ CVM - Coupon vending machine - Corporate users, students & Dell

employees can generate their own unique coupons based on their annual allocations.
 Case Studies - Dell Store India

❖ Extended Warranty Sales - 1. Customers can purchase extended warranty along with a
product. Customers can also renew their warranty from the website for products bought
offline. (Integration with Dell Intl API for product warranty and expiry details.
 Case Studies - Dell Store India

❖ Assisted Sales - Sales reps

can create a quotation from
the website backend on
behalf of the customer and
mail to them with a payment
link. All order details are
pre-filled for the customer.
 Case Studies - Dell Store India

❖ Custom Order Tracking Flow - Split shipments, order status and warranty status tracking
 Decathlon - Custom React Storefront

❖ URL - https://decathlon.in
❖ Backend - Microservices (Internal team). Front End - React (By Indglobal).
❖ Scope - Migration from Prestashop. Consulting, Front end Development.
❖ Brief - Redeveloped the front end from scratch for super fast load times, and integration with
microservices, app like mobile experience.
❖ Highlights - Decoupled headless platform. Omnichannel (In Store Pickup with real time store
inventory, same day delivery). Scale (Over 50k visits per day, 20k+ products),
❖ Launch time - 6 months.
❖ Integrations - Algolia Search, Loyalty Program, Gift Cards, ERP, Advance Google Ecommerce
Tracking.
 LGE - Middle East (Levant) E-Store

❖ URL - https://www.lge360.com/iraq_en/
❖ Platform - Magento 2 Community
❖ Scope - Consulting and Development, Infra Setup, Ongoing Maintenance
❖ Brief - MENA specific E-Store for LGE Products for each country, that can be managed by
distributors independently.
❖ Highlights - Content Synced from LGE HQ site automatically, Multi Region, multi language and
currency, highly optimized for speed and mobile site, Advanced Analytics.
❖ Launch time - 80 days. Enhancements - ongoing (for 2 other countries)
❖ Integrations - Content Syndication from AEM, Advance Google Ecommerce Tracking, (Ongoing -
PIM, Distributors ERP, Page Builder, omnichannel).
 OhSoGo - Magento based PWA

URL - https://ohsogo.com/
Platform - Magento 2 Community. React Front End using headless PWA.
Scope - Consulting, UX, Development, Migration, Cloud Setup, Maintenance, Catalog Management
Brief - OhSoGo is a beauty marketplace in BD (one of many brands from Believe Cosmetics Singapore
- An Accel funded firm), and is the world's largest halal certified personal care brand.
Highlights - Multi brand and multi country setup (IP based), Site speed, mobile experience, Multi
source inventory, Scale (Over 25k visits per day).
Launch time - 40 days (MVP). Enhancements - 30 days post go live.
Integrations - Yellow.ai chatbot, 5 logistics partners, 2 Payment Gateways, ERP, Affiliate Program,
CleverTap for personalization, AR based makeup try on.
 MySleepyHead - Magento based PWA

URL - https://mysleepyhead.com/
Platform - Magento 2 Community. React Front End using headless PWA.
Scope - Consulting, UX, Development, Migration, Cloud Setup, Maintenance, Catalog Management
Brief - Sleepyhead is the internet’s fastest-growing D2C mattress brand which introduced mattress in
a box and 100 night free trial concept in India.
Highlights - Multi warehouse inventory, Custom Mattress Sizes, Unicommerce OMS, Scale (Over 30k
visits per day), Migration of over 2L records from WooCommerce (Orders, Customers), Load tested for
10k concurrent users.
Launch time - 60 days (MVP). Enhancements - 30 days post go live.
Integrations - Zendesk CRM + Helpdesk, UniCommerce, 4 logistics partners, 3 Payment Gateways,
BNPL
 Bhima Gold - Magento CE

URL - https://bhimagold.com/
Platform - Magento 2 Community.
Scope - Consulting, Development, Deployment, Maintenance, Enhancements
Brief - The E-Store for Bhima Jewellers was launched in 1 month flat (post design).
Highlights - ERP as a backend (stocks, prices, calculations, discounts, loyalty). Real time gold rate
based price calculation. Qwikcilver gift card integration, Custom Loyalty program, Jewellery Try-On.
Launch time - 30 days (MVP). Enhancements - 60 days post go live.
Integrations - ERP, 2 logistics partners, Jewellery Purchase Scheme, Loyalty Program, AR based
jewellery try on.
 Stayhappi - Connected to 1000
Franchises and over 250k medicines
URL - https://stayhappi.com/
Platform - Custom Store using PHP.
Scope - Design, Consulting, UX, Development, Deployment.
Brief - Stayhappi is a venture of one of the largest pharma OEM’s in India, with over 1000 franchises /
stores across India. It is a complete ecosystem with user app, pharma app, doctor app, call center,
delivery app, admin.
Launch time - 6 months
Highlights - Catalog Size, Traffic, Hyperlocal Integration, mobile apps.
Integrations - ERP (SAP), Pharmacy POS, Call Center App, Delivery App, Pharmacist App, Doctor
consultation.
 Typical Project Roadmap

➢ Defining Needs and Requirements → Commercials and Agreement

➢ Project Planning, Infrastructure Setup
➢ UX and UI Design
➢ Architecture and DB Design
➢ Implementation / Development, Integrations
➢ Catalog Update / Migration
➢ QC, UAT, VAPT
➢ Live Deployment
➢ Hypercare / Maintenance
Thank you for your time!
We Look forward to working with
you soon!