Class XII CRM DOMESTIC VOICE IT/ITeS

UNIT 1: FUNDAMENTALS OF ERP

B. Very Short Questions.
1. Name any four popular ERP Vendors.
➢ ORACLE, MICROSOFT, SAGE, EPICOR
2. Describe ERP.
➢ ERP (Enterprise Resource Planning) is a software system that integrates and manages
core business processes across departments within an organization.
3. Define time management.
➢ Time management refers to the ability to plan, organize, and prioritize tasks effectively in
order to make the best use of available time.
4. Describe the ABCD classification of time management.
➢ The ABCD classification of time management categorizes tasks as A (urgent and
important), B (important but not urgent), C (not important and can be passed to others),
and D (not urgent and not important).
5. Name some SAP ERP system.
➢ SAP S/4HANA
SAP Business
6. What is importance of proper and adequate training in ERP?
➢ Proper and adequate training in ERP ensures users have the necessary skills and
knowledge to effectively utilize the system, maximizing its benefits and minimizing
errors.
7. What does Supply Chain Management module of ERP used for?
➢ It is used for organizing and prioritizing purchase order, monitoring production and
comparing production against demand.
C. Short Answer Questions.
1. What factors are likely to affect an ERP software?
➢ Factors affecting ERP are:
a) Project strategy and start-up: The chosen strategy and project initiation process
greatly impact ERP implementation success.
b) Project scope: Clear definition of project scope helps in setting realistic goals and
managing expectations.
c) Project team: Competent and dedicated team members are crucial for successful ERP
implementation.
d) Budget: Sufficient financial resources are required for acquiring and implementing
the ERP system.
e) Customization: The extent of customization needed to align the ERP system with
business processes affects implementation complexity and timeframes.

2. What are the challenges of an ERP software?

➢ The challenges of an ERP software are:
a) Resistance to Change: Employees may resist adapting to new processes and systems,
leading to challenges in implementing and accepting the ERP software.
b) Selection of ERP Vendor: Choosing the right vendor who can meet the organization's
requirements and provide ongoing support is challenging.
c) Proper & Adequate Training: Insufficient training can hinder users' ability to
effectively utilize the ERP software, leading to reduced productivity and errors.
d) Investment in Internal Hardware: Upgrading or investing in hardware
infrastructure to support the ERP software can be a significant cost and logistically
challenging.
Class XII CRM DOMESTIC VOICE IT/ITeS
UNIT 1: FUNDAMENTALS OF ERP
e) Technical Requirements: Implementing ERP meets the technical requirements of
modification of server, availability of hardware, compatibility issues and system
integration complexities.

3. Describe the Pareto’s principle of time management.

➢ Pareto's Principle, also known as the 80/20 rule, states that roughly 80% of the results
come from 20% of the efforts. In the context of time management, it suggests focusing on
the critical 20% of tasks that yield the most significant outcomes, rather than getting
caught up in less important activities.

4. What is the role of time management in IT sector?

➢ Time management plays a crucial role in the IT sector. It helps IT professionals prioritize
tasks, allocate resources efficiently, and meet project deadlines. Effective time
management ensures optimal utilization of resources, enhances productivity, reduces
stress, and enables IT teams to deliver high-quality solutions within stipulated
timeframes.

5. What can be managed using Epicor software?

➢ Epicor software can be applied for managing:
a) Accounting and finance
b) Human resource
c) Customers
d) Inventory
e) The supply chain
f) Manufacturing production management
g) Distribution

6. How ERP helps in decision making?

➢ ERP helps in decision making by providing real-time and accurate data across various
departments. ERP’s dashboard with precise metrics gives overall business performance,
operations, sales, trends etc., which makes it easier for management to analyze trends,
identify issues, and optimize of flow management and make decisions for business
growth.

7. What is centralised data system?

➢ A centralized data system refers to a structure where data is stored and managed in a
single central location, making it easily accessible and maintained by authorized users
within an organization. In absence of this, data is frequently dispersed widely around the
company in different applications and excel spreadsheets.
D. Long Answer Questions.
1. What are the benefits of using an ERP software?
➢ The benefits of using ERP are:
a) Reduced Operating Costs: A single software solution merges multiple functionalities
that allows business to eliminate separate tools and software, leading to cost savings.
b) Data Security: ERP systems provide robust security measures to protect sensitive
business data, and allows data to be backed up to cloud.
c) Higher Return on Investment: ERP optimizes, improves, and enhances operational
efficiency, resulting in increased profitability and a better return on investment.
Class XII CRM DOMESTIC VOICE IT/ITeS
UNIT 1: FUNDAMENTALS OF ERP
d) Centralized Data: All data from various departments are unified into a single database,
leading to improved collaboration.
e) Improved Customer Service: Sales employees and customer service agents can easily
access on customer information which helps to resolve issues and process orders
quicker.
f) Better decision making: ERP provides accurate, up-to-date, and overall business
performance data analytics, enabling informed decision-making.
g) Mobility: Modern ERP systems offer mobile access, allowing employees to access
critical information and perform tasks on the go.

2. Explain the uses of ERP software in an organization in detail.

➢ The use of ERP software in an organization are:
a) Inventory management: ERP helps manage and track inventory levels, and optimize
stock levels based on demand forecasts, ensuring efficient inventory management.
b) Purchasing: ERP facilitates procurement processes by automating purchase
requisitions, vendor selection, purchase orders and invoice.
c) Sales & Marketing: ERP provides tools for managing customer information, tracking
leads, managing sales orders, and enabling effective marketing strategies.
d) Financial management: ERP integrates financial modules such as general ledger,
accounts payable (AP), accounts receivable (AR), generate financial reports, and
manage budgets.
e) Supply chain management: ERP enables supply chain management by integrating
processes such as customer demand, prioritizing purchase order, monitoring
production and logistics.
f) Manufacturing: ERP helps manufacturing process by including production planning,
tracking availability of materials and order supplies, increasing and decreasing labour
setup.
g) E-Commerce: ERP integrates with e-commerce platforms, enabling organizations to
manage online sales, inventory synchronization, order fulfilment, and customer
service.

3. Why is time management important?

➢ Here are some reasons why time management is important:
a) Eliminates procrastination: Effective time management helps overcome the
tendency to delay tasks, ensuring that important activities are completed in a timely
manner.
b) Reduces stress: Proper time management minimizes the feeling of being
overwhelmed, leading to reduced stress levels and improved overall well-being.

c) Increased productivity: Proper time allocation allows individuals to focus on

essential tasks, maximizing productivity, efficiency and effectiveness.
d) Improved performance: With efficient time management, individuals can allocate
sufficient time to each task, resulting in improved performance and meeting deadlines
consistently.

e) Provide better quality work: Time management allows for thorough planning,
research, and review, enabling individuals to deliver high-quality work and avoid
errors.
Class XII CRM DOMESTIC VOICE IT/ITeS
UNIT 1: FUNDAMENTALS OF ERP
f) Boost your confidence: Accomplishing tasks within the allocated time frame boosts
self-confidence, as individuals feel a sense of achievement and control over their
workload.
4. Explain Microsoft as ERP vendor?
➢ Microsoft is a prominent ERP vendor known for its ERP solution called Microsoft
Dynamics 365. Microsoft's ERP software offers comprehensive modules for various
organizational processes, including finance, supply chain management, human resources,
sales, and customer service. With a user-friendly interface and seamless integration with
other Microsoft applications, it provides organizations with a unified platform for
efficient data management, streamlined operations, and enhanced decision-making.
Microsoft's ERP solution is highly customizable, scalable, and supported by a vast
network of partners, making it a popular choice for businesses of all sizes across
industries.

5. What is the need of ERP software?

➢ The need for ERP software arises from the complexity and challenges faced by modern
organizations. ERP software provides a centralized and integrated system that enables
efficient management of core business processes such as finance, inventory, procurement,
sales, and human resources. It helps organizations streamline operations, improve
productivity, reduce costs, and make informed decisions based on real-time data. ERP
software also facilitates collaboration and communication across departments, enhances
customer service, ensures regulatory compliance, and provides scalability for business
growth. Overall, ERP software is essential for organizations seeking operational efficiency,
competitiveness, and sustainable growth in today's dynamic business environment.
Complimentary/Extra Questions
1. What is enterprise?
➢ Enterprise refers to a for-profit business, organization engaged in commercial, industrial
or professional organization activities started and run bay an entrepreneur.

2. What are the reasons for starting an enterprise?

➢ Some reasons for starting an enterprise are:
a) Problem solving: to solve particular issue
b) Exploit ideas: to implement a new idea or product.
c) Filling a gap: fill the market gap
d) Competitive pricing: to produce something in the market cheaper and purchasable
at low price.
e) Knowledge based: To supply special knowledge through their product or service.

3. What are the types of enterprise?

➢ An enterprise can be of different types:
a) Sole proprietorship: A business that is run by one individual, normally for their own
financial gain with unlimited liability for any damage that may occur due to the
company’s operation.
b) Partnership: A company run by two or more individual who share ownership,
although ownership does not need to be equal.
c) Corporation: A corporation is a legal and for-profit business entity that is separate
from its business owners.
d) Limited Liability Company (LLC): An LLC is a structured business entity that helps
shield owners from litigation.
Class XII CRM DOMESTIC VOICE IT/ITeS
UNIT 1: FUNDAMENTALS OF ERP
e) Professional Company (PC/PLLC): PLLC refers to licensed professional firms for
architects, lawyers, doctors, engineers, accountants and lawyers, that provides
liability protection.
4. What is planning?
➢ Planning is the process of setting goals, determining actions, and organizing resources to
achieve desired outcomes.
5. What are the ways to improve time management skills?
➢ Ways to improve time management skills are:
a) Avoid multitasking: Focus on one task at a time to maintain concentration and
maximize productivity.
b) Prepare a calendar: Plan and schedule tasks in advance to allocate time effectively
and stay organized.
c) Make a To-Do list everyday: Prioritize tasks and create a list to keep track of what
needs to be done.
d) Use the 20-minute rule: Break tasks into 20-minute intervals to maintain focus and
prevent burnout.
e) Use ABCD method: Prioritize tasks as A (most important), B (important), C (to pass
or delegate), and D (not important or delete).
f) Technology at rescue: Utilize productivity tools and time management apps to track
tasks, set reminders, and manage schedules.
g) Take frequent breaks: Allow short breaks between tasks to refresh your mind and
maintain productivity.
h) Minimize distractions: Create a conducive work environment by minimizing
distractions such as phone notifications, social media, or unnecessary interruptions.
i) The 80/20 rule: Identify the tasks that contribute the most value (the vital 20%) and
focus on them, as they often yield the greatest result(80%).