USER MANUAL

FOR RESIDENTS
PARC KOMO

1
CONTENT
• RESIDENT SEASON EPS CARPARK
• VISITORS CARPARK ENTRY
• CARD ACCESS SYSTEM
• AUDIO VIDEO INTERCOM SYSTEM
• ENQUIRY/ ISSUE REPORTING

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RESIDENT SEASON EPS CARPARK

ENTERING VIA INGRESS:

To enter the estate via the ingress lane, drivers should approach
slowly. The EPS antenna will detect the vehicle's IU automatically,
and if it is an authorized IU number, the barrier arm will lift to allow
passage. Drivers should proceed cautiously and the barrier arm will
lower automatically after the vehicle passes the auto closing loop.

EXITING VIA EGRESS:

Similarly, to exit the estate via the egress lane, drivers should
approach slowly. When the traffic turn green, underground loop will
activate automatically and raise the barrier arm for the vehicle to
pass through. Drivers should proceed with caution and the barrier
arm will lower automatically once the vehicle passes the auto closing
loop.

REGISTRATION:
Resident may use ‘hiLife’ APP to register for Season Parking for the
estate. Once MA approves the application, the IU number will
automatically be stored in the System.

WARNING:
It is important to note that for safety and security reasons, the
barrier system only permits one vehicle to enter or exit at a time.
Drivers should slow down when approaching the barrier and refrain
from tailgating the vehicle in front. They should wait until the
preceding vehicle has completely passed through the barrier before
proceeding. Tailgating is strictly prohibited, and any violations will be
at the driver's own risk and responsibility.

User manual for residents – Access Control 3

RESIDENT SEASON EPS CARPARK

SEASON EPS CARPARK SYSTEM FOR RESIDENTS

The INTERCOM CALL module utilizes Hilife's call divert application,

which is a system based on P2P infrastructure that offers high-
definition video and clear audio communication. This feature allows
residents to receive calls from visitors at the call panels and remotely
unlock the door for them. Additionally, residents can also receive calls
from the guard house. If the video app call is unreachable, the call can
be diverted to a voice call. Each unit can register up to one phone
numbers with the condo managing agent for this feature upon moving
in.

It is important to note that certain permissions must be granted for

the Intercom Call feature to function correctly, such as device access
for microphone and phone call management, as well as notification
reception. For Android phones, enabling the 'Appear on top' function
(or similar function depending on the phone brand and model) is
necessary to allow the intercom calling screen to appear automatically
when receiving a call. Additionally, disabling any battery saver function
is also necessary to ensure the app can continue running in the
background. Please refer to your phone settings manual for
instructions on bypassing the battery saver function.

User manual for residents – Access Control 4

VISITORS CARPARK ENTRY

FOR RESIDENTS CARPARK BARRIER SYSTEM FOR VISITORS:

GUEST INVITATION:
Residents can use the "Hilife" app to invite guests by providing their
first name, last name, car plate number, email address, and the
duration of their visit. The app will generate a QR code for the guests
to use at the ingress.

PRE-REGISTERED VISITORS ENTERING THROUGH INGRESS:

Pre-registered visitors should proceed to the visitors' lane and slow
down. The barrier arm will automatically raise when the camera
detects their registered car plate number. They can then enter the car
park and park at the visitors’ lots.

NON-REGISTERED VISITORS/ DELIVERY ENTERING THROUGH

INGRESS:
Non-registered visitors or deliveries must stop at the visitor lane, and
the guard will verify with the resident before activating the visitor
barrier arm. After the activation, visitors and deliveries can proceed to
the car park and respective lift lobby.

EXITING THROUGH EGRESS:

To exit the premises via the egress, please wait until the traffic light to
turn green, the underground loop will detect the departing vehicle
and activate the egress barrier arm. The barrier arm will lower
automatically once the vehicle has passed the closing loop.

Please be advised that the barrier system only allows one vehicle to
enter or exit at a time. Therefore, drivers should not tailgate through
the barrier when another vehicle is passing through, and any
violations will be at the motorist's own risk and responsibility.

User manual for residents – Access Control 5

 CARD ACCESS SYSTEM
ENTRY TO LIFT LOBBIES

Steps to enter into secured lift lobbies

Tap the access card.

Upon reading valid card,
the lock will release
allowing entry into the
secured area.

To Exit
Press the Door Release button
located next to the exit door

User manual for residents – Access Control 6

 CARD ACCESS SYSTEM
ENTRY VIA SIDE GATES & GYM ROOM

Steps to enter into side gates, gym room and

other facilities.

Tap the access card.

Upon reading valid
card, the lock will
release allowing entry
into the secured area.

To Exit
Press the Door Release button located
next to the exit door.

Emergency
In case of emergency, break the “Emergency Break Glass”
to permanently open the secured doors.
DO NOT BREAK THE GLASS UNLESS NECESSARY.

User manual for residents – Access Control 7

 AUDIO VIDEO INTERCOM
VISITORS ACCESS

FOR VISITORS ENTERING LIFT LOBBY

1. Tap the icon from

home screen for
intercom call
2. Enter resident’s unit
number without
symbols (Eg: 0101
for unit #01-01)
3. Press the green call
button icon to call
to resident

User manual for residents – Access Control 8

 AUDIO VIDEO INTERCOM
RESIDENT ACCESS

RESIDENT OPENING LIFT LOBBY FOR VISITORS

1. Resident will receive an

audio video call from the
intercom system
2. Press the green video icon
to pick up the call

3. Resident can see and speak

to the visitor through this
intercom system
4. Press the green unlock icon
to unlock lift lobby door

User manual for residents – Access Control 9

 AUDIO VIDEO INTERCOM
CALL TO GUARDHOUSE

To call to Guard House

(Manage Center), tap
the contact list icon

User manual for residents – Access Control 10

ENQUIRY/ ISSUE REPORTING

DIVERTED VOICE CALL

In the event that the app is not reachable, example no internet

connection or no answer, the call will be diverted to a voice call
if phone number has been registered with the condo managing
agent.
You can answer such diverted call as per normal phone call. To
unlock door, open you phone keypad and press * button.

ENQUIRY/ ISSUE REPORTING

If you have any further queries or face any technical issue, you
may contact our customer service support staff at 6385 9969
during office hours or email us at cs@hilife.sg

User manual for residents – Access Control 11

ACCESS CONTROL SYSTEM

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User manual for residents – Access Control 12