16410 JOHN LANE CROSSING – UNIT #400

LOCKPORT, IL. 60441

phone: (800) 233-2668

fax: (866) 615-1900

email: sales@glwholesale.com

Thank you for choosing to do business with Great Lakes Wholesale. We have provided you with
several forms and documents to help you become more familiar with us and for us to get to
know you better. Please find below a checklist that outlines what documents that we need
completed /returned and others that are just for you.

New Customer Form

• Complete and return (required)

Online Marketplace Registration Form

• Complete and return (if applicable)

Illinois Dept. of Revenue (Certificate of Resale: CRT-61)

• Complete and return CRT-61 form or provide a copy of your

state tax license, tax exempt cert. or resale certificate
(required)

GLW Terms & Conditions

• Complete and return (required)

Delivery Checklist Flyer

• Informational

Online Sellers Acknowledgement Form

• Informational

date: 12/2020
 16410 JOHN LANE CROSSING – UNIT #400
LOCKPORT, IL. 60441
phone: (800) 233-2668
fax: (866) 615-1900
email: sales@glwholesale.com

NEW CUSTOMER FORM

How did you hear about us: ☐ Google ☐ Web Search ☐ GLW Flyer ☐ Trade Show ☐ Word of Mouth ☐ Other

Company Name
Street Address
City State Zip
Phone # Cell # Fax #
E-mail address
Web Address
BILLING ADDRESS (if different than above)
Street Address
City State Zip
COMPANY INFORMATION
☐ Corporation ☐ Limited Partnership
Type of Entity ☐ Sole Proprietorship
☐ Limited Liability Corporation ☐ Partnership
* Please provide copy of
sales tax license, tax Business
Tax
Federal Tax ID # exempt certificate, resale Start
Certificate certificate or completed Date
GLW: CRT-61
COMPANY CONTACT INFORMATION
Accounts Payable Phone Email
Buyer Phone Email
Administrator Phone Email

SHIPPING INFORMATION
Delivery Method &
Site Information:
☐ Residential ☐ Lift-Gate Required ☐ Appointment Required
☐ Best Way
☐ Business ☐ Limited Access Location ☐ Other _______________________________
☐ Call w/Quote
☐ Customer Routed

Business Potential

☐ Monthly Spend ____________________ ☐ Annual Spend________________________

If interested in learning about establishing Credit Terms – please let us know: ☐

 Terms and Conditions
Great Lakes Wholesale Group welcomes the opportunity to extend an open line of credit to organizations with which we will
be doing business. We have prepared this policy statement to explain our credit and ordering terms. If this does not answer all
of your questions, please contact our Credit or Sales department at (800) 233-2688. We look forward to a mutually beneficial
relationship.

1. GRANTING OF CREDIT
1. A line of credit will be granted on the basis of the results of a credit investigation by the Credit Department as to
the credit history and financial strength of the account in question.
2. All customers are required to complete and sign our credit application, which will provide the credit information
needed to support the line of credit extended. This information will be held in strict confidence by Great Lakes
Wholesale Group. If additional information or clarification is needed, the account will be contacted by the Great
Lakes Wholesale Credit Department.
3. Payment in advance will be required when a customer's credit history precludes the extension of open account
credit, a collection problem exists, or the urgency of the shipment precludes a normal credit investigation. These
terms will be administered by the Credit Department as required.
2. TERMS
1. Prepaid Shipment: Great Lakes Wholesale Group accepts major credit cards, money orders, cashier's checks,
company checks, ACH payments and wire transfers. If prepayment is not received within 15 days your order will be
automatically cancelled. Sorry, no C.O.D. deliveries.
2. All orders presented to Great Lakes Wholesale Group will have terms as stipulated on the applicable order unless
otherwise specified by prior agreement. No terms or conditions of purchase orders different from the terms of Great
Lakes Wholesale Group will become part of any sales agreement or other document unless specifically approved in
writing by Great Lakes Wholesale Group.
3. If per special promotion, an invoice has discount terms, the invoice must be paid within those terms or the discount
will be disallowed. The account will be notified of the amount of discount disallowed and the check number
involved. This amount must be included on the next remittance to Great Lakes Wholesale Group. Discount due date
is determined by invoice date. Under no circumstances can any discount be taken if paying by credit card.
4. Payment due dates are based upon date of original invoice.
5. We may at our option charge up to 1.5% per month for delinquent accounts
3. INVOICE ERROR OR DISCREPANCIES
1. If a customer believes there is an error on an invoice, they must contact their Great Lakes Wholesale Group Account
Executive within 72 hours of delivery. It is then Great Lakes Wholesale Group's responsibility to investigate that
error and resolve it as soon as possible.
2. Holding payment on a full invoice or the entire account, when only part of an invoice requires adjustment, is a
violation of terms and will subject the entire invoice or account to interest charges and may result in disallowed
discounts, if applicable.
3. c. All shipped pallets should arrive in black shrink wrap with white and blue glw sealing tape that states, “if seal has
been broken, check contents”. If your pallet arrives without the security sealing tape, please note “sealing tape not
intact” on the bill of lading as you sign it and immediately contact us at 1-800-2668 or by e-mail at
BusinessSupportTeam@glwholesale.com
4. "NOT SUFFICIENT FUNDS" (NSF) CHECKS
1. A $25.00 charge will be assessed for all checks presented for payment which are returned to Great Lakes Wholesale
Group due to insufficient funds and will be treated as an invoice for collection purposes.
2. If an account submits two such NSF checks, the account may be placed on a "certified funds only" status for a
minimum of six months. After that time, a new credit investigation may be performed. Based upon the results of
this investigation, the Credit Department may elect to return the account to open status or maintain the account on
a "certified funds only" status.
3. We will not be held responsible for post-dated checks sent to our lockbox that are returned as Insufficient Funds
(NSF).
5. "STOP PAYMENT" CHECKS
1. A $25.00 charge will be assessed for all checks presented for payment which are returned to Great Lakes Wholesale
Group as STOP PAYMENT and will be treated as an invoice for collection purposes.
2. Any STOP PAYMENT check that is received without notification to Great Lakes Wholesale Group Credit Department
will be construed as an attempt at fraud. An attempt to contact the customer will be made and will be immediately
sent to collections if no reasonable settlement can be found, incurring any additional costs.
6. COLLECTION POLICY
1. In the event that payment of an invoice becomes past due, the account will be contacted by the Great Lakes
Wholesale Group Credit Department to determine if any problems exist with the invoice. If the account believes
there is an error on the invoice, the Credit Department will notify the Account Executive of the account status to
resolve as soon as possible.
2. If there are no discrepancies on the invoice, the account will be reminded of our terms, including late interest
charges, and asked when payment will be forthcoming. If an agreement cannot be reached on a mutually
acceptable payment date, the account will be placed on credit hold, which will preclude the shipment of future
orders on an open credit basis until the account is no longer delinquent.
3. At 60 days past due, and after reasonable attempts have been made at collecting the balance due, the account will
be demanded payment and if acceptable agreements are not made, the account will be sent to an external
collection agency. All additional costs will be charged to the account and the credit terms will revert to cash.
7. RETURN GOODS POLICY
1. All returns must be authorized by your Account Executive before the merchandise is returned.
2. Specified returned instructions will be provided on return procedures, as well as return shipping labels.
3. Merchandise that is returned to us without proper return authorization will be refused. Credit will not be issued for
any merchandise for which advance authorization was not obtained and will be issued only for goods actually
received by Great Lakes Wholesale.
4. All returns not attributable to a Great Lakes Wholesale Group error are subject to a 15% restocking charge.
Customer is responsible for freight charges for the return.
5. Absolutely no returns on presells or seasonal merchandise will be accepted.
8. MINIMUM ORDER QUANTITY
1. All Great Lakes Wholesale Group orders must be a minimum $500.
9. FREIGHT CHARGES
1. Freight charges are the responsibility of the customer, not Great Lakes Wholesale Group, unless otherwise
specified. All freight charges are FOB origin. You may select Great Lakes Wholesale to prepay for the freight and
have it added to your invoice at shipping or request the merchandise to be shipped freight collect. We do not ship
anything COD. All payments must be pre-arranged with your Account Executive prior to shipping.
2. For International orders outside the United States and Canada, you must procure the services of a Freight Forward
Company. Their name and address will be put in the shipping information section of the order acknowledgment. We
will ship the merchandise to the Freight Forward Company using standard shipping costs as outlined above. You
would then make the appropriate arrangements through the Freight Forward Company to get the product to you.
We will not ship International orders any other way. way.
10. FREIGHT CLAIMS
1. If your order was damaged by the delivery company, please note your findings on the Bill of Lading / Delivery
paperwork (take pictures if possible) and contact us within 24 hours. GLW is not responsible for damage of
product in transit and require this documentation to file a claim on your behalf with the carrier.
11. CUSTOMER PICKUP
1. Customer should give Great Lakes Wholesale Group at least 72 hours to complete order for pickup.
2. Customer must arrange for pickup of order within 72 hours of notification that it is done otherwise the order may be
shipped to customer at the customer’s expense.
12. BACKORDERS
1. Great Lakes Wholesale Group will attempt to completely fill all orders. However, some products will occasionally not
be available for immediate shipment. Substitution of products may be available by requesting the information from
your Account Executive.
13. PRICES
1. All prices quoted in the Great Lakes Wholesale Group catalogs are FOB Lockport, IL unless otherwise stated.
Because of the constantly changing market conditions, PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
2. There are no express or implied warranties, including warranties as to merchantability or fitness, which extend
beyond the description of the merchandise set forth in the catalog.
3. It is the customer's responsibility to know what will or will not clear your particular country's customs. Great Lakes
Wholesale Group will not be responsible for merchandise seized at your country's border. Refunds will not be issued
for seized merchandise. If you have a question, please contact your local customs office to see if questionable items
will clear the customs of your particular country.
14. TAX EXEMPT CERTIFICATES
1. Great Lakes Wholesale Group does not sell to the general public, and therefore requires a sales tax-exempt
certificate or resale license on all customers prior to shipping. Failure to comply with state and federal regulations
can result in holds on shipping or sales tax added to invoices.
15. MISC
1. We sell wholesale only. Please be ready to provide a state sales tax or tax-exempt number.
2. Many of our items are packed in small quantity, convenient case packs. All items must be purchased in the
equivalents of the quantity listed.
3. To see all of our low prices and/or to place an order, click on login/register at the top of the website. If you are a
current customer and are already setup on our website, simply login. If you have not registered on our website,
click on the register button to complete a short information form and follow the instructions. If you are not yet a
customer, please contact us at either webmaster@glwholesale.com or (800) 233-2668 to get pricing
information.
 4. All orders placed on-line require 72 hours to process. If you are requesting to pick up an order, please contact our
Customer Service Department at (800) 233-2668 after placing your order to make the appropriate arrangements.
5. If you have questions or concerns regarding the delivery of your order, please contact the trucking company you
have been assigned and work with them directly to answer your shipping questions.

Great Lakes Wholesale Group reserves the right to change this policy at any time.

CUSTOMER ACKNOWLEDGEMENT

By signing below, I hereby certify that I have read, that I understand, and that I agree to the Terms
and Conditions stated above.

Customer Signature:

Company:

Date:
 Online Marketplace Registration Form
(Complete If Applicable OR Say Retail/Wholesale only)

COMPANY INFORMATION:
Company Name:

Phone Number: Email Address:

(Country Code + Number)

Address:

City: Country:

State/ Province: ZIP/ Post Code:

ONLINE MARKETPLACE:
(e.g.: Amazon, Walmart, Target, Other) Please list all that apply:

Your Full Name: Your Position:

Date: Signature:
(mm/dd/yyyy)

Great Lakes Wholesale Group

 (800) 233-2668 I sales@glwholesale.com I glwholesale.com

Illinois Department of Revenue

CRT-61 Certificate of Resale

Step 1: Identify the seller Step 3: Describe the property
1 Name Great Lakes Wholesale
6 Describe the property that is being purchased for resale or
16410 John Lane Crossing list the invoice number and the date of purchase.
2 Business address
Wholesale Hand Tools & Hardware, Health & Beauty,
Lockport IL 60441
City State Zip
General Merchandise, Pet, OTC, Grocery, and other

Merchandise

Step 2: Identify the purchaser

3 Name Step 4: Complete for blanket
certificates
4 Business address
7 Complete the information below. Check only one box.
I am the identified purchaser, and I certify that all of the
City State Zip purchases that I make from this seller are for resale.

5 Complete the information below. Check only one box. I am the identified purchaser, and I certify that the following
percentage, %, of all of the purchases that I make from
The purchaser is registered as a retailer with the Illinois
this seller are for resale.
Department of Revenue. - .

Account ID number
Step 5: Purchaser’s signature
The purchaser is registered as a reseller with the Illinois
I certify that I am purchasing the property described in Step 3
Department of Revenue. - .
from the stated seller for the purpose of resale.
Resale number
_ _/_ _/_ _ _ _
The purchaser is authorized to do business out-of-state and will
resell and deliver property only to purchasers located outside Purchaser’s signature Date
the state of Illinois. See Line 5 instructions.
 Online Sellers Acknowledgement Form
If you plan to purchase from Great Lakes Wholesale with the intention of selling online
through companies such as Amazon, Walmart, eBay, or other like companies, please be
aware of the following:

We send out weekly lists of available items to confirmed registered “Online” sellers so there is
no need to make requests for new lists.

When inquiring about availability – Do Not Send ASIN numbers or UPC’s – Send using Great
Lakes Wholesale Item numbers.

When you place an order, you must let us know if the order is shipping directly to you, a prep
center or direct to Online Seller (i.e.: Amazon).

Always get permission (ungated) for an item from Amazon or like platform before you place an
order using the sales order confirmation sent to you after placing your order.

There is a 15% Restocking Fee for all cancelled items and/or orders (No Exceptions).

Pricing shown is for a single item unit not a case.

All orders must be at least $750.00 (No Exceptions & No Test Orders).

We do not make FNSKU labels.

No Drop Shipping or Free Shipping: Regardless of the dollar amount of the order.

We do No Prep Work or Repack into smaller case sizes.

We do not provide letters of approval (we sell mostly closeout items Not bought directly from
the manufacturer). Amazon will contact us on your behalf, and we will confirm the invoice’s
validity when requested.