TRADE PROJECT

TITLE: FACTORS INFLUENCING PROVISION OF READERS SERVICE IN ACADEMIC

LIBRARIES -CASE STUDY AT RIFT VALLEY INSTITUTE OF SCIENCE AND

TECHNOLOGY LIBRARY.

PAPER NUMBER: 2813/307A

NAME: MOSETI BIONAH GESARE

INDEX NUMBER: 5520010201

CENTER : RIFT VALLEY INSTITUTE OF SCIENCE AND TECHNOLOGY

COURSE: INFORMATION STUDIES

CENTER CODE: 552001

PRESENTED TO: KENYA NATIONAL EXAMINATION COUNCIL IN PARTIAL

FULFILMENT FOR THE AWORD OF DIPLOMA IN INFORMATION STUDIES

SUPERVISOR : MR MARITIM

EXAM SERIES: NOVEMBER 2023

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DECLARATION

The research proposal is my original work and it has never been presented elsewhere for an
award of diploma or degree.

NAME: MOSETI BIONAH GESARE

INDEX NO: 55520010201

SIGN:

DATE:

SUPERVISOR

I satisfy that the research proposal titled factors influencing provision of reader services in
Academic libraries: a case in Rift Valley Institute of Science and Technology is an original work
and has not been presented earlier to any institution as research work.

NAME: MR. MARITIM.

SIGN:

DATE:

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DEDICATION
I dedicate this work to my beloved Family members, my parents Mr. Charles Moseti and Mrs. Margret
Moseti, for the support they have given me, their perseverance and understanding during my Journey.
May the lord bless them all.

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ACKNOWLEGDGMENT
First and foremost I would like to acknowledge God for giving me life and projection thought my training
, secondly, I acknowledge the school principal of Rift Valley Institute of Science and Technology
Mr.Chemoiwo for giving me an opportunity to undertake research project in the Institute.

I also acknowledge the supervisor Mr. Martim for enabling me with skills of writing this project my
trainers Madam Josphine, Mr .Maelo and Madam Ruto Jackline in equipping me with knowledge in the
entire course.

I also acknowledge the librarian Mrs. Diana for making information materials available for me to do
research project. I acknowledge my course mate, Joan Ogenga assisting me in writing project. Finally, I
acknowledge the typist for typing my entire project and completing it on a needed time.

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TABLE OF CONTENT

Contents
DECLARATION...........................................................................................................................................2
DEDICATION...............................................................................................................................................3
ACKNOWLEGDGMENT.............................................................................................................................4
TABLE OF CONTENT.................................................................................................................................5
ABSTRACT...................................................................................................................................................8
LIST OF TABLES.........................................................................................................................................9
LIST OF FIGURES.....................................................................................................................................10
ABBREVIATIONS.....................................................................................................................................11
CHAPTER ONE..........................................................................................................................................12
1.1Background to the study.........................................................................................................................12
1.2 The statement of the problem................................................................................................................13
1.3 purpose of the Study..............................................................................................................................14
1.4 Objective of the study............................................................................................................................14
1.5 Research questions.................................................................................................................................14
1.6 Assumption of the Study........................................................................................................................14
1.7 Significance of the Study.......................................................................................................................14
1.6 scope of the study...................................................................................................................................14
1.9 limitation of the study............................................................................................................................15
1.10 Definition of Operation of terms..........................................................................................................15
CHAPTER TWO.........................................................................................................................................16
LITERATURE REVIEW............................................................................................................................16
2.1Introduction.............................................................................................................................................16
2.2 Awareness of the library........................................................................................................................16
2.3 Electronic resources,..............................................................................................................................17
2.4 Familiarity of the library and information resources.............................................................................17
2.5 library competency.................................................................................................................................18
2.6 computer literacy...................................................................................................................................19
2.7. Information literacy..............................................................................................................................19
2.8 Conceptual framework...........................................................................................................................20

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2.9 Summary for literature review...............................................................................................................20
CHAPTER THREE.....................................................................................................................................22
RESEARCH METHODOLOGY.................................................................................................................22
3.1 Introduction............................................................................................................................................22
3.2 Research design.....................................................................................................................................22
3.3 Target population...................................................................................................................................22
3.4 The sampling size and sampling techniques..........................................................................................23
3.5 Data collection instruments....................................................................................................................23
3.6 Data collection procedure......................................................................................................................23
3.7 Data analysis and presentation...............................................................................................................23
CHAPTER FOUR........................................................................................................................................24
DATA ANALYSIS, ARE PRESENTATION, INTERPRETATION AND DISCUSSION.......................24
4.1 Introduction............................................................................................................................................24
4.2 Response returned rate...........................................................................................................................24
4.3 Background of Information respondents...............................................................................................24
4.3.1 Gender of respondents....................................................................................................................24
4.3.2. Highest level of Education.................................................................................................................25
4.3.3 Work Experience............................................................................................................................25
4.4. Users and provision of readers service.................................................................................................26
4.4.2 Satisfaction of library users................................................................................................................26
4.4.3 Uses of available resources by Library users..................................................................................27
4.5 Funds and provision of Readers services...............................................................................................27
4.5.1 Library funds...................................................................................................................................27
4.5.2 Availability of Library funds..........................................................................................................28
4.5.3 Adequate funds for provision of readers service................................................................................28
4.6 personnel and provision of readers services..........................................................................................29
4.6.1 Availability of library Personnel.....................................................................................................29
4.6.2 Time in-charge for provision of readers services...........................................................................29
4.6.3: Library Qualified personnel...........................................................................................................30
4.7 How the library can improve on factors influencing Provision of Readers services.............................30
CHAPTER FIVE.........................................................................................................................................32
SUMMARY FOR FINDINGS, CONCLUSION AND RECOMMENDATION........................................32
5.1 INTRODUCTION.................................................................................................................................32

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5.2 FACTORS INFLUENCING PROVISION OF READERS SERVICES IN ACADEMIC LIBRARIES:
A CASE AT RIFT VALLEY INSTITUTE OF SCIENCE AND TECHNOLOGY LIBRARY. ...............32
5.2.1 Users and provision of readers services..........................................................................................32
5.2.2 Funds and provision of readers.......................................................................................................32
5.2.3 Personnel and provision of readers service.....................................................................................32
5.3 CONCLUSION OF THE STUDY.........................................................................................................32
5.3.1 Users and provision of readers service...........................................................................................32
5.3.2 Funds and provision of readers services.........................................................................................32
5.3.3 Personnel and provision of readers services...................................................................................33
5.4 RECOMMENDATION OF THE STUDY............................................................................................33
5.5 AREAS FOR FURTHER STUDY........................................................................................................33
REFERENCES............................................................................................................................................34
APPENDIX I: LETTER OF INTRODUCTION.........................................................................................35
APPENDIX II: QUESTIONNAIRE FOR RESPONSES............................................................................36

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ABSTRACT
The study sought to find out factors influencing provision of readers’ services, a case of Rift Valley
Institute of Science and Technology Library. The following objectives guided the study: To establish
how student awareness of the library and information resources affects provision of readers services to
determine extend with information communication Technology literacy added provision of readers
services, to determine the student level of familiarity with the library information services in
organization, and how they affect provision of readers Services. The study adopted a descriptive research
design the Sample size consist of (11) respondents who were selected with purposive. Data was analyzed
using descriptive statistics which entails use of frequency and percentages. The study findings revealed
that the library has specific users and satisfied with provision of readers services on the library has
enough funds. Concerning the Personnel and provision of readers services the findings revealed that, the
library has enough qualified personnel and are available for provision of readers services on time.
Concerning funds and provision of readers services, the findings reveal that the library has enough funds
that were available and adequate for provision of readers services. Therefore, the findings recommended
that the library should employ more employees who are well and adequately trained to enhance better
services in an organization. The library should provide more information materials to satisfy users’ needs.
The library should provide adequate stats, proper timely and increase in budget allocations.

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LIST OF TABLES
Table 1 Sampling size and Sampling...........................................................................................................23
Table 2Response return rate.........................................................................................................................24
Table 3 Genders of respondents...................................................................................................................25
Table 4Genders of respondents....................................................................................................................25
Table 5 work experience of respondents....................................................................................................25
Table 6 Library specific user.......................................................................................................................26
Table 7 work experience of respondents.....................................................................................................26
Table 8 Uses of available resources in the library.......................................................................................27
Table 9 Library Funds..................................................................................................................................28
Table 10 Availability of library funds.........................................................................................................28
Table 11 Library adequate funds.................................................................................................................28
Table 12 Availability of library personnel...................................................................................................29
Table 13Time in charge for provision of reader service..............................................................................29
Table 14 Library qualified personnel...........................................................................................................30
Table 15 How library can improve on factors influencing adoption of reader services..............................30

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LIST OF FIGURES

Figure 1Conceptual framework...................................................................................................................20

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ABBREVIATIONS
ICT- Information Communication Technology

DIS-Diploma Information Science

OPAC-Online Public Access Catalogue

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CHAPTER ONE

1.1Background to the study

The Rift Valley Institute enhanced provision of library and information services, It has been concerned
from Cultural monuments to knowledge of acquisition and information communication center. In view of
developments librarians conceived the idea of Educating the library user in finding and locating
Information they need on their day to day activities. The earliest of the library user education was
reported to the University of Masinde Mulliro in the year (2007) According to (mr. david). machanje of
Rift Valley Library. According to (Mr. Jacob), the early Institute librarians were professors as with part
time library appointment who taught student the use of libraries in academic purpose. The produce gained
in acceptance and in the late (2006) separate course were reported of the Rift Valley, Kisii Institute
College and mil. Kenya University In Mt. Kenya university (2006), a librarian documental number of
cases classes cases where different method were employed 10 train library users. Library instruction in
academic libraries in one of the method used to promote information literacy. Mr. Wangembi (2009)
adopted the association of college and research libraries (A.G.R.L.), definition of information literacy
since it provides general guideline for the library instruction for variety of situation SCRL defines
Information literacy library as a set of liabilities required by individuals to enable them recognize when
information is needed and have ability to locate evaluate and use of effectively the needed Information
literacy is an empowerment that develops college student to be self directed lifelong learners

Integration of information communication technologies (101) In library service in Rift Valley Library in
the year (2008), initially viewed as a solution of provision problem by information explosion, the rapid
democratization of education and increased complexity of the libraries, made information –seeking more
difficult for student Instute system catalogue converted into public online access (OPAC). The library and
linking to the services individually e.g (KOHA) MMUST Library. The library services portal, maps out
of all services provided by the library 10 all branches and information system networks.

The Rift Valley library are facing increased competition of the information materials through KOHA
system which enhances highly supply of information materials such as books, manuscripts, magazines,
maps, Atlases, Dictionaries yearbooks, almanac such as newspapers in technical section to here all
information Contain in an information materials is provided such as classification, cataloguing, accession
is done to check whether the information materials contain defect well published and printed and
information such Title statement responsibility Author's name international standard number (ISBN),
international Serial Number (ISSN) e of this work is done by Mr. Gideon of Rift Valley Institute library
in Technical section. This process led to rapid change of technological development to access
information. In virtual library the student are accessing information on their own by the use of computers
by listing a links known as KOHA MMUST library effort to ·co.ke. thus few managers can afford to
ignore how Information is handled by users and their organization, indeed services is the basic resources
that is so critical to some library materials like books, Thesis, magazines, money personnel and energy.
All of which an vital well being of individual and organization in Rift Valley Institute library (Mr. Caleb
2010), hence managers need to run day to day operation to support growth and ultimately gain
competitive advantage.

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Today's many libraries are comforted with the challenging technological environment demanding the
existence and effective provision of information and Community development (ICT) in order to achieve
and meet the changing complex needs to User Community (Mrs Salome 2019). Indeed information
technology(11) Is dividing force for change in libraries and modern Technology have brought dynamic
changes today's management user education expectation. In Rift Valley library the system is both
computerized and manual but mostly, it uses computerized system time in circulation during charging and
discharging of information materials such as books, Whereby the students brings the book with the
identity card to borrow book on loan to renewal, return or check the overdue loan of the book per student
This has a significant effect of the libraries in general an optimized the impact of the internet worldwide
web.

Libraries and facing variety of issues, problem, threat and challenger in introduction, use and
management of new technologies in Rift Valley Library. There is a problem of lack of enough computers
to access information by the student and staff. In virtual and reference section (UN-corner), computers are
accessed according to hours given by the student e.g one hour per student. According the staff members
in different section such as bindery section reference section and circulation section. It contain only Two
computers in each creation which is limited according to members of staff involved in. This simplies that
Identifying members problem, understanding the issues and information of sound problem Strategies and
key to the successful management of technological changes in provision of readers services in Rift Valley
Institute library in access of information materials, registration of member Research and other activities
needed by the student or users.

1.2 The statement of the problem

Rift Valley Institute , library are facing increased is designed on self service mode, where students are
expected maximally utilize the campus library as their main source of information to support their
learning and knowledge acquisition activities, however, noting from abbreviation and frequent for
assistant from library staff. It was established that the Students are using of the library resources Again,
during presentation of research project, past graduate students, majority of them are unable to provide
adequate literature in support of literature search, it was assumed that the student could be experiencing
technical section problem in accessing learning services such as internet wireless fidelity and lack of
enough computers for research and other activities in all section of the library especially virtual library
and reference section.

1.3 purpose of the Study

I. To determine factors influencing provision of readers services in Rift Valley Institute Library.
II. To determine the number of users, found in the library and the amount of information materials
needed by readers

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1.4 Objective of the study.
I. To determine extend with information communication technology literacy effect provision of
readers services in Rift Valley Institute.
II. Determine the student level of Familiarity with the library Information services Organization, and
how this affect provision of reader's services.
III. Establish how student awareness of the library and information resources affect provision readers
services.

1.5 Research questions

I. What are the factors influencing provision of readers in Rift Valley Institute library?
II. How students do seeks and obtain information and what challenges they face?
III. To what extend do students utilize library resources and services in Rift Valley Institute Library?

1.6 Assumption of the Study.

The study was based on the assumption that knowledge and information service on the assumption that
knowledge in the basis for optimal utilization of the library services

1.7 Significance of the Study.

The finding of this study will be importance to various and staff members, especially librarians
administration and lectures. To the administration provide" feedback of the student need for formal
library skills training program me, to the lectures It will be relied of the burden of preparing notes and
handouts by ape adopting student –focus learning to the students, the findings will form the basis of self
directed learning process focused good directed goals-directed in depth learning to problem solving and
decision making learning embedded in real life tasks and activities for thinking and communicating and
learning to librarians. The findings will form the basis for developing appropriate Curriculum for library
instruction Programme that will develop student to be self-directed learners. This will relieve the
librarians to burden of repetitive tacks of a scripting individual student in information seeking tasks

1.6 scope of the study

The study will be carried out at Rift Valley Institute of science and technology in the month of July.

1.9 limitation of the study

Due to lack of enough time inadequate fund and hostility from some members of the staff, the stuy was
not able to cover all the necessary scope and hence it was not exhaustive, Due to financial and time
constraints, hostility from members the study will by no means be exhausting and thus affect It's
generation.

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1.10 Definition of Operation of terms
Services: Provision of space and conducive environment, including personnel ready to help.

Factors: The element contributing to particular result

Library: a collection of sources and resources of information what are made accessible to reference and
borrowing

E. resources; information resources that an accessible using computer

Integrated library System: library that provides access to print and electronic resources available
through the internet to support warning and knowledge acquisition activities.

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CHAPTER TWO

LITERATURE REVIEW

2.1Introduction.
This chapter reviews literature to provision of library services and resources. The review is conceived
under the objective of the study and focus on library users characteristics when seeking for information
(Mrs. Salome 2021) among others, post that information explosion and integration of information
Communication technologies (ICT) in the library services in In the year (2002) had increased complexity
of libraries, making it difficult for students to find out the information they need to support learning
activities According to Ms. Grace (2003) and others, the challenges facing Information seeker revolve
around users characteristics of lack of awareness of information sources, familiarity of the organization
institution in groups have been exploring problem solution for instance, the united state America
Commission of higher education committee known as committee of utilization of college, teaching
resources (while 1990) This committee published numerous report emphazing training of university
student to independent learners.

In Grace a study on user's pattern in academic libraries OPAC found that users do not employ all of the
systems Potential when searching for information (copyright and manesis, 2007), Thereby ending up with
much less than what the system can offer. Studies done in UK Chow's majority of university students
have inadequate information skills (Morgan 1974 and Goggin 19 (3) By implication University Students
are demand to complete their courses to without Interacting with adequate resources making their
credentials to the suspect.

In Africa all 54 counties and territories have access to electronic Information resources especially in the
capital cities (Agaba 2007) According to Agaba, makeren was the first county sub-haran Africa to obtain
electronic information resources showed that the acquire academic staff is aware of the reliability of the
resources and some of the resources and some of the frequently use them.

Rift Valley Institute of carried out on Automation project in 2000 and 2002, the entire, Rift Valley
Instute of science and Technology library system converted into online public Access (OPAC). The
library website and linking to the resources individually at KOHA MMUST Library .co.ke. The library
portal services, maps out all services and resources, provided by the library. All branch libraries are
connected the Rift Valley Institute library systems networked and information system networked and the
looks and techniques of access information, They suggest that librarian Should be willing to teach
information seeker how to evaluate information sources by themselves.

2.2 Awareness of the library

Awareness is gained through library orientation programmes The objective of the programme is to
introduce the student to the physical plan of the library: It's policies and procedures and his resources
(MNS Rel 2007) library orientation as the introduction of student and faculty to the library to location of
essential areas and the resources, basic element during the library and the services as motivation to use

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the services provided by the librarian. By highlighting the special features of the library to new student,
the librarian are able to create curiosity which later

on serves as motivation to use the library (mr Albert2009) posts that library Orientation is a programme
for find year and other new student that should afford as an introduction to the library is such that it will
motivate them for future instructor's to a set supposed to be warm welcome to the new students to offset
year of going to the library and exposing their ignorance by asking for direction and assistance and to
show that the people working in the library consist of people, books and to show them that the people
working in the designed to demonstrate the people working in the library are also approachable and
friendly library.

2.3 Electronic resources,

Electronic resources provides to many different type of information sources including web pages,
personal papers, E-Journal articles, local materials, conference papers, Reports e.t,c (mr. Agrey 2002)
while at the same time offering different opportunities compared with their print materials (Mr. Agrey
and Mrs. Grace 1999), observation an electronic resources show that they surpass discovery of
information will beyond the typical, traditional, bibliographic tools from well defined bodies of literature
(Mrs. pylis, 200), noted that among the notable improvement of the library service electromo .

 Most electronics resources come equipped with search and retrieval tools that allow users to
perform literature search more efficiently and effectively than was previously possible
 In many case areas can investigate finally from indexing database to the full text of article
 Availability of information through Website enables users with computers to access information
in twelve hours a day.

For instance, the special features knows provided to electronic sources including (OPAC) records of Rift
Valley Library Information network system, enables users to link to internet Information items that are
related to the identified items. This feature enables Information Interest in the absence of the seeker to
interact with wide range of content on topic interest no absence of the identified items. This Rift Valley
Institute library and information networked information sources through international database in order to
optimize the benefit of the services users needs to develop high information skills.

2.4 Familiarity of the library and information resources

Familiarity with library and Information services for students since it enables them focus their
information enquiries. Familiarity is affecting through induction program me. Induction refers to the
initial librarian student contact session and does not include information links training website dictionary
defines the form induction' as an initial experience that Induces one to something previously mysterious
or unknown. As the definition implies, the key tax in library induction is to demystify. The purpose of
induction information they need to staff using the library and it's services confidently, and efficiently. The
challenge to librarians is to ensure that induction and is done in a way to which is stimulating engaging
and enjoyable for both students and library staff according to Mr.morgan (2004). Induction is a perfect
Opportunity for the library staffs to promote the library services and present it in the best possible light. It
is a chance for the librarians to make an impression and impact; if done right information to the

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participating users in Rift Valley Institute library entails demonstration understading overhead projection
of:

A wide range and format of electronic databases available through the library and information service

How to dentify and locate physical library material using online public access catalogue

Formulation web searching strategies

The use of subject gateways

How to use KOHA-link as agate way to the internet induction session aims at emphazing the role of the
library in supporting student learning at the campus (mrs phylis 2004) by making (student learning at the
campus with library and information resources and services available through The library information
system's networked learning materials Analysis of objectives and content of the library orientation
indicate a lot of improvements need instituted Rift Valley Institute program me to attain the desired out
comes

2.5 library competency

The purpose of any a library or information organization is to meet the information need of its users (Mr.
Wanyembi 2008) meeting information needs of a particular users is accomplished through the library
needs of a particular w instruction program me, which is also referred to a bibliographic Instruction have
been the major activities of library user education reveal that the library orientation and bibliography
instruction have been the major activities of library user education that are undertaken in academic
libraries, Mrs. Salome (2018) library Instruction is a cause on information retrieval which is
characterized by greater probability of high students motivation by helping Student gain realistic
expectation of the library resources and emphasize that the library staff are available and are willing for
help. According to Mr.David(2007) library instruction provide then librarians with the opportunity to
explain a particular information and source on site in the method known as point of a case at the same
time helping college student gain library competency including skill such as using a variety of search
system to retrieval information in various format: Locating information with library and differentiating
between primary and secondary sources of information (Mrs. Grace 2019). This method results in caring
library staff time and is the most effective method of instruction for user in groups Mr. Gideon (2020)
contends that students dependence on the librarians its upsetting to the librarian and embarrassing to the
students. They assert that the objectives of the library instruction are specific and united.

Teaching students the basic search strategies for identifying and finding information in book, and
periodicals and instructing students on how to interest the sigh and symbols involved in the catalogue
records Attainment of specific objectives of library instruction will ensure the student develop adequate
ability to identify to locate and put to respective use of available library resources, such abilities leads to
efficiency and effective use at library and information resources with at least effort by individuals users
while allowing them to create in information searching.

An effective library instruction program me should result in student gaining skills on identifying needed
information in the library airing online public Access catalogue (OPAC) locating the items from the
shelves using the class number and identifying the needed topic using the back-of- the book index. In case

18
of found articles, student of adequate library skills should be able to identify database appropriate for their
field of study. Formulae a search strategy, select needed items and develop the knowledge.

Library instruction factors in first year semesters as sub-unit of Communication skills is reflected in the
schools of Business but not librarian is involved. Library instructions conducted by Incompetent person
had been known to have negative expects on student's use of the library.

2.6 computer literacy

The development of digital information networks and academic. Services in recent years have helped to
expand the role of academic libraries, computer literacy and skills can greatly enhance student's academic
achievement as well as their future Job market success. Networked resources of information and
presentation of knowledge by library users Mr. Alex (2008). The new information environment is not
well understood by library user (Mr. Agrey 2022). The new information environment requires the student
to develop understanding motivations or abilities to guide their own and others learning to result in richer
and more interesting learning out comes than in the care under the traditional situation, Studies of
computers in libraries show that many universities student experience anxiety Mr. Salome 2019) such
experiences have negative effect on the success of searchers.

According to Mr. David (2013), the electronic library and internet indentify the need for formation skills
in academic research

 Linguistic logic skills

 Judgment
 Knowledge and operation of resources: In order to take full advantage of 1CT, students should be
motivated to learn how to manipulate the computers keyboards and ethical manner including
adhering to the institution's system ethical use policy.

2.7. Information literacy

Library skills lay the foundation for information literacy. According to (Mrs. Laura 2022) Information
literate people an able to recognize a need to information, determine the extent of information needed for
a task at hand, access information and its sources, classify, store, manipulate and critical evaluate
information and redraft into information collected generated, incorporate selected information to their
knowledge as well as solve problems and make decisions Information literate an people able to use
information and knowledge for social responsibility. In learning situations such as the university students
experience information literacy as part of independent learning and lifelong learning. Student are able to
efficiently and effectively indentify locate, evaluate and use information resources for their learning
process. Studies contend that competency in computer operations are part and parcel information literacy.
It empowers library users to develop abilities and skills that enable them to assess search results for
Quality and relevance validly, authority and timeliness of retrieved information Mr. Albert( 2003).

It is a far more comprehensive concept encompassing abilities such as critical thinking synthesis,
communication , and Research methodologies, Information literacy library user education programme of
study that constitutes a set of competences related to knowledge acquisitions over and above technical
skills that extend far beyond the rank as schools and university libraries competences gain through

19
information literacy programmes in colleges are transferable to work situation in addition to empowering
student to be self-directed learner Mrs. Salome(1998) urges that order to use the virtual library effectively

2.8 Conceptual framework

Figure 1Conceptual framework

Independent variable Dependent variables

Information Technology
literacy

Level of familiarity with Increased Provision of

the library information readers services
services

Awareness of the library &

Information services

In this model user's abilities to utilize library resources are accumulative from the lowest-awareness of the
library as a place to support E-learning activities, to the highest level information literacy when students
are able to integrate the various information sources and resources to their learning activities in Rift
Valley Institute.

2.9 Summary for literature review

The literature review has focused on the different library user education program me and their meant
impact to utilization of library and information resources and services. The review outlined of information
skills attributed to particular education programmer an designed to develop Student's level of library and
information skills in continuum from low to high. It is believe the skills and ability a developmental
where the high skills one build on the lower Shills. The lower skills are associated with general
knowledge of the information system and resources while higher skills are associated with abilities and
competeness of identifying and locating needed information systems to make efficient and objective use
of library resources. The fact that the students enrolling for courses in universities have relied background
and reflects their level of library and information skills, library user education programmes should be
designed to reflect those background. This four different level of library Skills programmer are
development in that one has to gain lower skills to be motivated to pursue the higher skills, similar low
need hierarchy. In addition to during my attachment l experienced the following problems inadequate
stock to satisfy user needs, lack of enough equipment e.g computers especially in reference section and
virtual library.

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 CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Introduction
This chapter present the research methodology that entails the research design the target population,
sample size and Sampling technique, data collection instrument, data collection procedures and data
analysis and presentation:

3.2 Research design

The design of this study aimed at factors influencing provision of readers’ services in academic libraries.
We have and different techniques that are appropriate in the course of carrying out research namely:
Descriptive research design which defines as logical model of casual interference and distinguish among
several research design, i.e in 3.2. This study will adopt a descriptive research design according to
research methodology text. “Research method in social science Chara Frank fort-Nachmias (1996) by St.
Martins press inc. All rights reserved, No parts of this publication may be reproduced or transmitted in
any form or by means, electronically or mechanically including photo coping, encoding or any
information storage or retrieval system, without either prior permission in writing from the publisher or a
license permitting restricted copying.

Once the research objective have been determined the hypothesis Explained, and the variable is defined.
The researchers confronts the problem of constructing a research design that will make it possible, to test
hypothesis. A research design is the program that guides the investigator as he or she collects, analysis
and interpret observation. It is a logical model of proof that allow researcher to draw inferences
concerning in casual relationship among the variables under in investigating.

3.3 Target population

The target population of interest for this study was the Rift Valley students and members of staff using
Rift Valley Institute library as their main information resources provides to support learning activities.
The target population is defined as a population consisting all the people who reside in Britain Similarly
by empowering the specification population consisting of all students enrolled in united states. According
to chara Frankford-Nachmas and David Nacmas" defined the target population as methodology speaking
to come designated set of the aggregate of all cases that conform to some designated set of specification
for example, by the specification ‘people and residing in Britain" The larger will be total population of
3270 students and eleven staff members including the principal of Rift Valley, the chief librarian and the
students.

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3.4 The sampling size and sampling techniques
The target populations of the study will student and members of the study. This will determine the sample
size which according to author Chara Frankfort -Nachmias (1990) defines a sampling techniques to as a
purposive sample as judgment samples. To estimate the adequate size of sample properly researcher need
to determine level of accuracy is expected of the estimates that is how large standard error is accepted
according to Chara Frankfort-Nachmias 1996 define a sample size as any subset of sampling from a
population. A subject is any combination of sampling and that does not include in the entire sets of
sampling and that has been defined as population. Table 3.1 shows the sampling size and sampling
technique (preliminaries) list of figure (2.8 conceptual framework)Table of Content, list of figures,
chapter

Table 1 Sampling size and Sampling

Table 3.1 Sampling size and Sampling

Category Target population Sampling size Sampling techniques

Chie librarian 1 1 Purposive
Assistant chief librarian 1 1 Purposive
Staff members 9 9 purposive
TOTAL 11 11
Source: Author 2022

3.5 Data collection instruments

In this study we choose Questionnaire as a tool of data collection According to chara Frankort-Nachmias
defines Questionnaire as a method to obtain or seeks researchers information The questionnaire must
translate the research objectives into specific questions, will be provided data for hypothesis testing, the
question must motivate the respondent to provide information being sought, the major consideration
involves in formulating questions either are their content, Structure, format and sequence

3.6 Data collection procedure

This is a procedure the research will want in the process of collecting data which is a Questionnaire. This
are steps that would be undertaken from the preparation of data collection instrument up to the collection
itself e.g. Research from RIFT VALLEY INSTITUTE LIBRARY .

3.7 Data analysis and presentation

Data analyses entails Cording of data leaning and analysis using descriptive statistics such as frequency
and percentages presentation entails on the use of tables in data capturing. Coding is the process by which
responses are classified into meaningful catteries. The role of coding is that the numbers assigned must
make initiatives since e.g high scores on variables assigned Codes than the lower score.This study will
entail the case used of percentages and frequencies in data analysis and the use of table in data
presentation

22
 CHAPTER FOUR

DATA ANALYSIS, ARE PRESENTATION, INTERPRETATION AND

DISCUSSION

4.1 Introduction
This chapter presents data analysis. Interpretation and discussion based on the objectives of the study
namely

 Funds and provision of readers, services

 Personnel and provision of readers services
 users and provision of readers services

4.2 Response returned rate

Out of eleven Questionnaires dispatched to the researchers eleven were fully filled and returned there for
the response return rate for Current study was 11(100%). Therefore, the data analysis, presentation and
discussion of findings will best on the 100% response return rate.

Table 2Response return rate

Table4.1 Response return rate

Category Frequency Percentage%

Dispatched 11 100
Returned 11 100
TOTAL 11 100
Source; Field data, 2022

From the table 4.1 the response return rate was 11 (100%) therefore the findings of the study was based
on the return rate which was more convenient for the current study the 100% returned rate was attained
because there were respondent that were targeted I went in a person to another.

4.3 Background of Information respondents

The study sort to out to find out the background information of respondents under the following themes,
Gender of respondents highest level of Education and work experience.

4.3.1 Gender of respondents

Concerning to the gender of respondents, the respondent were asked to indicate your gender and the
findings were presented in the Table 4.2

23
Table 3 Genders of respondents

Table 4:2 Genders of respondents

Category Frequency Percentage%

Female 8 73
Male 3 27
TOTAL 11 100
Source: Field data, 2022

From the Table 4.3 majority of the respondents were asked male 8(73%) and female 3276) which were
not equal Therefore, the majority of the respondents were male 3(27%)

4.3.2. Highest level of Education.

Concerning to the highest level of education, the respondents were asked to indicate your highest level of
education and the findings were presented in the table 4.13.

Table 4Genders of respondents

Table 4.3 Highest level of education of respondents

Category frequency Percentage%

KCSE 0
Artisan 5 45.0
Certificate 5 45.0
Diploma 11 10.0

TOTAL 11 100
Source: Field data, 2022

From the table 4.3 majority of the respondents were certificate and Diplomas when by both to them equal
of 5 (45%) and masters 1 (0%), which were not equal, therefore, majority of respondents with highest
level of education were of Certificate and Diploma

4.3.3 Work Experience

Concerning the work experience the respondents were asked to your work experience and findings were
presented in the table 4.4

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Table 5 work experience of respondents

Table 4: work experience of respondents

Category frequency Percentage%

5 46
Below 1 year 0 0
5 years 3 27
5-10 years 3 27
Above 10 years

TOTAL 11 100
Source: Field data, 2022

The findings in table 4.4 shows that majority as respondents were below 1year 5(46%), 6-10 yours (278)
and the respondents reveals that the work experience of respondents were below one year.

4.4. Users and provision of readers service

The study sort to find out user and provision of readers service under the following themes library has
specific users or not. The findings were presented in Table 4.5

Table 6 Library specific user

Table 4.5 Library specific user

Category Frequency Percentage%

Adequate 10 91.0
Not adequate 1 9.0
TOTAL 11 100.0
Source: Field data, 2022

The findings in table 4.5 shows that majority of respondents were 10 (90%) and 1(92). Indicated that the
library has specific users 10 (91%) and therefore respondent’s reveals that the library has specific users -
The findings were similar to Mrs. Salome (2022) state that information and explosion and integration of
Information communication Technology (ICT) in the year 2022 have complexity increased complexity of
libraries therefore the libraries specific users were also increased.

4.4.2 Satisfaction of library users

Concerning with satisfaction of library users was to indicate whether users are satisfied with provision of
library materials or not. The findings were presented in table 4.6

Table 7 work experience of respondents

25
Table 4.6 satisfaction of library Users

Category Frequency Percentage%

Satisfied 11 100.0
Not satisfied - -
TOTAL 11 100.0
Source: Field data, 2022

The findings in the table 4.16 shows that majority of respondents Indicated that were satisfied with library
information materials 11(100%) and therefore the respondent reveals that they were satisfied to the
provision of reader’s services. The finding were similar to (mars phylis 2021) state that the Objective of
the study and focus library findings are "The review is conceived under the objective study and focus
library user's characteristics when seeking information among others that led to the increase in library
information materials

4.4.3 Uses of available resources by Library users

Concerning with uses of available resources in the library by library Users, the respondents indicate
whether the users of the library are wing available resources. The findings were represented in Table 4.7.

Table 8 Uses of available resources in the library

Table 4.7 Uses of available resources in the library

Category Frequency Percentage%

Enough 11 100.0
Not enough - -
TOTAL 11 100.0
Source: Field data, 2022

The findings in the table 4.7 shows that majority of the respondents indicate that there is enough
availability to information materials 11(100%) and therefore the respondents reveals that was are making
use of available resources in the library. The findings were similar to Mrs., Grace (2003) stated that
despite the challenges facing the library and Information seekers revolve around the library users, there is
familiarity of the users of the organization which leads to utilization of information resources to Library
Users.

4.5 Funds and provision of Readers services

The study court to find out the availability of funds and provision of readers services under the following
themes,

4.5.1 Library funds

Concerning the library funds the respondents were asked to indicate whether the library has enough
information materials or not. The findings were presented in table 4.8.

26
Table 9 Library Funds

Table 4.8 Library Funds

Category Frequency Percentage%

Enough 7 64.0
Not enough 4 36.0
TOTAL 11 100.0
Source; field data 2022

Shows that majority of respondents 7(64%) indicate that there is enough library funds and 3 (36%)
indicates that the library funds were not enough Therefore, findings indicate that library funds are not
enough the findings were similar to Morgan (1974) state that Implication Institute student are demand to
complete their courses without Interacting with adequate resources mate due to inadequate funds making
their Credential to the suspect.

4.5.2 Availability of Library funds

Concerning the funds availability, the respondents were asked to indicate whether the library has
adequate/ available funds or not. The findings were presented in the table 4.19

Table 10 Availability of library funds

Table 4.9 Availability of library funds

Category Frequency Percentage%

Available 11 100.0
Not available 0 0
TOTAL 11 100.0
Source; field data 2022

The findings in Table 4.9 shows the majority of respondents indicate that the weeks library funds is
available. However similar number 11 (100%) also indicated the library funds are available. The findings
were similar by Mrs. Grace( 2003) The findings in Table 4.9 shows the majority of respondents indicate
that the weeks library funds is available. However similar number 11 (100%) also indicated the library
funds are available. The findings were similar by Mrs. Grace (2003) The community published Numerical
import emphazing training of university students to independent learners due to availability of enough
funds in the library

4.5.3 Adequate funds for provision of readers service

Concerning the adequate funds, the respondents were asked to indicate whether the library has adequate
funds or not The findings were presented in the table 5.10

Table 11 Library adequate funds

Table 5.10 Library adequate funds

27
 Category Frequency Percentage%
Adequate 8 73.0
Inadequate 3 27.0
TOTAL 11 100.0
Source; field data 2022

The findings in table 5.10 shows that majority of respondents 8 (73%) Indicate that the users library funds
do adequate, however, 3(27%) similar number also indicate that the library funds were not adequate. The
findings were similar by morgan(1974) indicate by implication Institute student and demand to their
causes without interacting with adequate resources making their credential to the suspect.

4.6 personnel and provision of readers services

The study sought to find out the availability of personnel and provision of readers Service under the
following themes,

4.6.1 Availability of library Personnel

Concerning the availability of library personnel, the respondents were asked to indicate whether the
personnel are available. The findings were represented in Table 5.11

Table 12 Availability of library personnel

Table 5.11 Availability of library personnel

Category Frequency Percentage%

Available 10 91.0
Not available 1 9.0
TOTAL 11 100.0
Source; field data 2022

The findings in Table 5.11 shows that majority of respondents 10 (91%) indicate the library personnel an
available. However similar number 1 (9%) indicate that library personnel are not available. The findings
indicate that personnel an available. The findings were similar to (white 2004) The library Personnel and
information system networked information systems tools and techniques of accessing information by the
students in the library.

4.6.2 Time in-charge for provision of readers services

Concerning the library personnel in-charge for provision of reader Services on time, the respondents wed
to indicate whether there is enough time in-charge for provision of readers services or not. The findings
were presented in table 5.12.

Table 13Time in charge for provision of reader service

Table 5.12 Time in charge for provision of reader service

Category Frequency Percentage%

Enough 10 91.0

28
 Not enough 1 9.0
TOTAL 11 100.0
Source; field data 2022

The findings in the table 5.12 shows that majority of respondent 10 (90%) indicate that there is enough
time for provision of readers service on time. However similar number 1(9%) also indicate The time in
charge for provision of readers service is not enough. The findings wed similar, by the Morgan (1994)
The library suggest What, the librarian should be willing to teach Information seeker on how to evaluate
information sources by themselves on time.

4.6.3: Library Qualified personnel

Concerning the library personnel qualified personnel the respondents were asked to indicate whether the
library qualified personnel were enough or note. The finding were represented in table 5.13

Table 14 Library qualified personnel

Table 5.13 Library qualified personnel

Category Frequency Percentage%

Enough 11 100
Not enough 0 0
TOTAL 11 100.0
Source; field data 2022

The findings in Table 5:13 majority of respondents 11 (100%) indicated that the library per has enough
Qualified personnel. However similar number 11( (100%) indicated that the library Qualified personnel
are enough. Therefore the reveals that the library has enough qualified personnel. The findings were
similar by Mr. Alex(2008) Computer literacy and still can greatly enhance student`s academic
achievement by an authorized personnel as well as expand future job, market success networked
resources as information and presentation of knowledge by library users

4.7 How the library can improve on factors influencing Provision of Readers
services.
The study sought to find out how the library can improve on factors influencing provision of readers
services under the following themes the finding were presented in table 5:14

Table 15 How library can improve on factors influencing adoption of reader services.

Table 5.14 how library can improve on factors influencing adoption of reader services.

Category frequency Percentage

 Regular training of new 1 9.0

29
 employees
 providing more 2 18.0
information materials
 Automating the library
allocation and proper 1 9.0
Timely
 Creating adequate
space& allocation and 4 36.0
proper Timely
 Creating adequate space 2 18.0
for users
 providing adequate staff 1 10.0

11 100

The findings in table 5:14 shows that majority of respondents 4(36%) indicate that the library should
increase in budget allocation and proper Timely of the library: 2 (188) indicate lead the library Should
create adequate space and providing more information materials for users, 1 (98) also indicate the that the
library should provide adequate stats and Regular training of new employees to enhance easy provision of
readers services and proper utilization of information Resources to the students.

CHAPTER FIVE

SUMMARY FOR FINDINGS, CONCLUSION AND RECOMMENDATION

5.1 INTRODUCTION
This chapter presents a summary of findings, conclusion and recommendation best on objectives under
study

30
5.2 FACTORS INFLUENCING PROVISION OF READERS SERVICE IN
ACADEMIC LIBRARIES: A CASE OF RIFT VALLEY INSTITUTE OF
SCIENCE AND TECHNOLOGY LIBRARY.
The Study sought to find out factors influencing provision of readers Service: a case of Rift Valley
Institute of science and Technology and the findings were presented under the following themes,

5.2.1 Users and provision of readers services

Concerning the library specific users the findings reveals that majority of the respondents indicate the
library has specific hence influences provision or readers services

5.2.2 Funds and provision of readers Service.

Concerning library funds, the finding is reveals that majority of respondent 7 (64%) indicate that library
has enough funds while 3 (36%) Indicates that the library the library funds are not enough this influences
provision to readers services

5.2.3 Personnel and provision of readers service

Concerning the availability of library personnel, the findings reveals the majority of respondents 10
(91%) Indicate that library personnel are available while I (9%) indicate that personnel are not available,
thus influence the provision of readers services.

5.3 CONCLUSION OF THE STUDY

The conclusion of the study is summarized under the following Themes,

5.3.1 Users and provision of readers service

In conclusion, the library has specific users, used are satisfied with provision of readers services and the
library has information materials thus enhances provision of readers services

5.3.2 Funds and provision of readers services

The Library has enough funds, the funds of the library is available and also the library funds is adequate
thus enhances Funds and provision of readers services.

5.3.3 Personnel and provision of readers services

The library has enough qualified personnel, the library Personnel are available, the library personnel has
enough time, in conclusion it enhances personnel and provision of reader services.

5.4 RECOMMENDATION OF THE STUDY

Based on findings of the study, the researcher recommends that:

 The libraries employ more employees who are well and adequately trained to enhance better
services in the organization
 The library should provide more information materials to users to satisfy more information Users
needs.

31
  The library should provide adequate funds, Proper timely and increase in budget allocation

5.5 AREAS FOR FURTHER STUDY

The following areas recommended for further research studies.

A similar study was undertaken at Friends secondary school makhukhuni to compare the study findings.

 Factors influencing users and provision of readers services

 factors influencing availability of funds and provision of readers serve
 Factors influencing availability of personnel and provision of readers service

REFERENCES
References of Chara Frankort Nachmias(1996)

Bomsted ;George ;W.& David Knoke; statistical of social analysis Itasca .Pea cock,1998

Healey Joseph f .; statistics: A tool for social research. Cali : Wadsworth, 1993;

Runyon, Richard p. ,Audrey Haber, and Key A. Coleman; Behavior statistics The Core New York mc
Graw-Hill,1994

Wish, Antony ; Statistics for the social sciences; San Francisco: Hoper &Row, 1990

APPENDIX I: LETTER OF INTRODUCTION

MOSETI BIONAH GESARE

RIFT VALLEY INSTITUTE OF SCIENCE AND TECHNOLOGY

ICT DEPARTMENT

Dear Sir/madam

My name is MOSETI BIONAH am currently undertaking a research study entitled "FACTORS

INFLUENCING PROVISION OF READERS SERVICES IN ACADEMIC LIBRARIES.' Your institute
was selected as the target institution for the study which meant for partial fulfillment of an award of
Diploma in Information Science, which is a requirement for the Kenya National Examination Council.

32
Kindly answer the questionnaire by making a tick to a statement that will clearly sight with the given
question. Your responses will be highly confidential; do not write your name on the questionnaire.

MOSETI BIONAH GESARE

CS21/177539

0746944305.

APPENDIX II: QUESTIONNAIRE FOR RESPONSES

SECTION A: BACKGROUND INFORMATION OF RESPONDENT

1) Indicate you gender

Male

Female

2) Indicate your highest level of education

KCSE

Certificate

Diploma

33
Degree

3) Indicate your work experience

Below 1 year

1-5 years

6-10years

Above 10 years

SECTION B: OBJECTIVES

4) Users and provision of readers services

1) Does the library has specific users

YES

NO

2) Does the users always satisfy with provision of library services

YES

NO

3) Are the users make use of the available resources in the library basing on their areas of interest?

YES

NO

4) Funds and provision of readers services

1. Does the library have enough funds?

YES

NO

2.) Are funds available?

YES

NO

3. Are fund adequate for provision of readers services?

YES

34
NO

5) Personnel and provision of readers services

1.) Are personnel available?

YES

NO

2.)Is the personnel in charge of provision of readers service to users on time?

YES

NO

3.)Is the personnel in charge qualified for the service?

YES

NO

6.)How can the library improve on factors influencing provision of readers services?

35