DATA ANALYSIS

QP-11

DATA ANALYSIS
Prepared by Approved by
DMR MR
SIG. SIG.

Remarks:

 Use this document only, if it is stamped with the Red One (Controlled
Copy Stamp).
 No part of this procedure may be reproduced in any form by print,
photocopy, microfilm or any other means wholly or partially, or disclosed to
any person outside SITE TECHNOLOGY LTD. CO. without a written
permission.
 This Document is authorized by the CAO/ MR, and any change thereof
can only be made with his approval.

Page No. 1 of 3 Revision No. 4 Revision Date: 05/03/2017 Document No. QP-11
1.0 PURPOSE:
1.1 To set and define a systematic methodology in order to statistically analyze
appropriate data which is used to demonstrate the suitability and effectiveness
of the quality management system and to evaluate where continual
improvement of its effectiveness can be made

2.0 SCOPE:
2.1 This procedure applies to:
2.1.1 Customer satisfaction.
2.1.2 Conformity to service requirement.
2.1.3 Characteristics & trends of processes and services including
opportunities for preventive action.
2.1.4 Suppliers & supplier evaluation.

3.0 RESPONSIBILITIES:

3.1 The Management Representative (MR) in accordance with departmental heads

is responsible for identifying areas where statistical analysis is applicable.
3.2 The Executive Manager (EM) is responsible for approving selected analysis
areas and providing all necessary resources to accomplish that issue.
3.3 All assigned personnel are responsible for conducting required data analysis
and forwarding results for the management representative.

4.0 PROCEDURE:
See attached process map.

5.0 REFERENCE DOCUMENT & RECORDS:

5.1 Customer Satisfaction Procedure QPN13.

5.2 Purchasing Control & Suppliers Evaluation QPN7
5.3 Statistical Tools Register QPN14f1

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 START

The MR in accordance with the concerned section head will determine and identify significant
areas for application of Statistical tools for subsequent analysis and improvement.

All the identified areas will be recorded in the Statistical Tools Register where
the following information are recorded:

Name & responsibility of the person assigned the statistical analysis task.
Name of the statistical analysis tool used.
Parameters to be analyzed (Service/Process).
Frequency of use.
Associated record name.

The Statistical Tools Register is then forwarded to the EM for approval.

Disapprove Approve
EM Decision

The MR will evaluate the need to develop detailed descriptions or techniques of

the identified tools provided that they are not easy to implement

Each and every assigned person will implement the data analysis required and at
the specified frequencies, and the MR will insure the proper implementation of
such techniques.

The results will be discussed in the management review meeting and / or forwarded to the
CAO for final decision, which may include rectifying actions, improvement actions or
identifying other resource requirements to achieve better results.

Records
Archiving

END

Page No. 3 of 3 Revision No. 4 Revision Date: 05/03/2017 Document No. QP-11