Student Number: BP0283596

Date submitted: 05-11-2023

Word count: 1068

Module Name:

Assignment Name: What the Quality assurance is and how this can impact on service
delivery?

Tutor’s Name: Andy Kyeremeh

Declaration:
I clarify that I have read and understood the university Regulations relating to
plagiarism. All the material in this assignment is my own work, except where I have
indicated with appropriate references.
Comments on any unusual/mitigating circumstances:

SRN: BP0283596
What the Quality assurance is and how this can impact on service delivery?

Introduction

The practice of making sure goods or services fulfill predetermined criteria for quality is
known as quality assurance. The main goal of quality assurance is ensuring that
everything is done correctly. It entails inspecting and testing goods and services to
ensure that they live up to predetermined standards of quality. In the healthcare
industry, quality assurance is essential to guaranteeing the efficacy and safety of
medical treatments. It entails putting policies and procedures in place to keep an eye on
and assess the standard of patient care, medical services, and healthcare facilities. This
promotes better patient outcomes, lowers medical mistakes, and upholds high
standards of care.

According to Stefan Michel (2008), while service failures are inevitable, what counts
most are the steps taken to recover from them, as these activities have far-reaching
effects on the business. Kotler and Lewis (2010) Investigated that the quality of a
service varies greatly depending on who delivers it, when, and where it is delivered.
Nneka, N. (2021) argued that by the implementing quality service assurance
procedures, service providers can detect and fix problems in order to reduce service
outages and address deteriorations in service quality. Providing high-quality services is
essential for success in the cutthroat world of today, with many experts believing that
service quality is the most potent competitive trend now influencing company and
marketing strategy (Qureshi, A. A. et al. 2008).

Global Healthcare

The practice of making sure healthcare services adhere to set standards is known as
quality assurance in the global healthcare industry. It entails keeping an eye on,
assessing, and enhancing medical procedures to guarantee patient security and high-
quality treatment. Quality assurance is important globally because it helps ensure that
healthcare services are safe, effective, and of high quality. Healthcare professionals can
improve patient experiences and the delivery of healthcare overall by identifying and
addressing any problems or gaps in care through the use of quality assurance

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measures. (Caudron JM et al. 2008; Tabernero P et al (2014) stated that the Trade
globalization presents new, difficult difficulties but also has the potential to be a
significant source of efficiency benefits.

Healthcare policy, Regulation and Governance

The governance, rules, and policies pertaining to healthcare are crucial parts of the
system. Governments and organizations impose policies as guidelines and norms to
control healthcare activities and guarantee their quality and safety. Healthcare providers
are required to adhere to various rules and standards set forth by regulations. The
general management and supervision of healthcare systems is referred to as
governance. Funding for healthcare, insurance coverage, and service accessibility are
all governed by policies. Their objectives are to safeguard patient rights, advance public
health, and provide fair access to healthcare. China's decline in the 1990s from a
leading healthcare provider to a laggard was rapid and spectacular, as was the deluge
of papers detailing and justifying it (Blumenthal and Hsiao 2005). At the cost of other
equally significant partnerships, a large portion of the recent healthcare reforms have
concentrated on realigning and reorienting the relationships between the government
and service providers. Second, the perspective highlights the potential for innovation by
exploiting the linkages among the key actors. For example, using payment methods to
restructure the relationship between providers and users is necessary to successfully
realign the interests of the government and providers Ramesh et al, (2014).

Leadership in Complex Systems

The ability to traverse and adjust to the complexities of numerous interdependent

elements is a prerequisite for leadership in complex systems. It entails comprehending
the interdependencies, linkages, and system dynamics. Leadership in the healthcare
system is crucial for ensuring the delivery of high-quality care. Strong communication
abilities, empathy, and the capacity to uplift and encourage healthcare personnel are
essential for leaders in the field. They have to navigate complicated healthcare rules
and regulations, make well-informed judgments, and successfully manage resources.
Leaders in healthcare must also put patient safety first, encourage a culture of
continuous improvement, and fight for fair access to medical care.

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Understanding Healthcare Organisations

Comprehending the structure, operations, and dynamics of healthcare organizations is

essential to understanding them. These institutions may consist of clinics, insurance
providers, hospitals, and government agencies. Several interconnected stakeholders,
each motivated by their own interests, make up an organization. They are the settings
for a lot of power struggles and power dynamics. From the standpoint of complexity,
depending on the degree of connectedness between stakeholders, tensions and
conflicts might serve as a fertile ground for concrete agreements Crozier, M. and
Friedberg, E. (1981).

Leadership and Organisational Contexts in Care

The organizational settings and leadership in the healthcare industry have a significant
impact on how care is delivered. Healthcare leaders can improve patient outcomes,
care quality, and the work environment for healthcare professionals by matching their
leadership tactics to the organizational context. Kumar, R.D. and Khiljee, N., (2016)
investigated that It is becoming more and more clear that in addition to the skills
required to treat individual patients, physicians also need to exhibit good leadership
traits. In healthcare systems facing ever-increasing demands, the role of the physician
in improving the quality of healthcare provision globally is now considered as crucial.

Strategic Planning in Healthcare

Strategic planning in healthcare involves setting long-term goals and developing a

roadmap to achieve them. It helps healthcare organizations align their resources,
priorities, and initiatives to improve patient outcomes and address evolving healthcare
needs. Organizations in the healthcare industry can improve their efficacy, efficiency,
and capacity for change by using strategic planning.

Dimensions of Quality in Healthcare

In healthcare, there are several dimensions of quality that are important to consider.
These include:

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1. Safety: Guaranteeing that patients receive care without suffering injury or avoidable
mistakes.

2. Patient-centeredness: Tailoring care to the individual preferences, values, and

needs of each patient.

3. Timeliness: Cutting down on wait times and delays in receiving care, as well as
promptly delivering services.

4. Efficiency: Maximizing resource utilization to minimize waste and provide high-

quality service.

5. Equity: Delivering care that is equitable and free from discrimination on the basis of
socioeconomic class, race, or ethnicity.

Service Improvement and Leading Change

To improve the caliber and efficiency of care delivery, healthcare organizations must
prioritize leading change and improving services. Leading change requires effective
leaders who can inspire and mobilize healthcare professionals, cultivate an innovative
culture, and encourage cooperation and communication. They also make sure that
initiatives for change are in line with the objectives and core values of the company.
References

Blumenthal, D. and Hsiao, W., 2005. Privatization and its discontents the evolving
Chinese health care system. New England Journal of Medicine, 353(11), pp.1165-1170.

Caudron JM, Ford N, Henkens M, et al. Substandard medicines in resource-poor

settings: a problem that can no longer be ignored. Trop Med Int Health 2008; 13:1062–
72.

Crozier, M. and Friedberg, E., 1981. L’acteur et le système: les contraintes de l’action
collective (1977). Paris, Édition du Seuil.

Gleick, J., 2008. Chaos: Making a new science. Penguin

Kotler and Lewis (2010). Service recovery strategies and customer loyalty in selected
hotels in Lagos State, Nigeria.

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Kumar, R.D. and Khiljee, N., 2016. Leadership in healthcare. Anaesthesia & Intensive
Care Medicine, 17(1), pp.63-65

Michel, S. (2008). Recovering from service failure.

Nneka, N. (2021). Enhanced quality service assurance system: a better approach to

service delivery. Journal of Scientific Reports, 3(1), 51-68.

Qureshi, A. A., Mahmood, U., & Sajid, A. (2008, August). Impact of quality of service
delivery in business education. In 11th QMOD conf. quality management and
organizafional development attaining sustainability from organizational excellence to
sustainable excellence (pp. 20-22).

Ramesh, M., Wu, X. and He, A.J., 2014. Health governance and healthcare reforms in
China. Health policy and planning, 29(6), pp.663-672.

Tabernero P, Fernández FM, Green M, et al. Mind the gaps the epidemiology of poor-
quality anti-malarials in the malarious world analysis of the WorldWide Antimalarial
Resistance Network database. Malar J 2014;13:139.

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