Report No :

0034/MSI/I- 2018

Type of Audit :
INITIAL

PT. MULTI SERTIFIKASI INDONESIA

CERTIFICATION BODY
www.multisertifikasi.co.id

Head Office :
Jl. Letjend. Suprapto No. 55C, Ungaran
Kabupaten Semarang

CONFIDENTIAL
Phone : +62 24 7651 0101
Email : marketing@multisertifikasi.co.id

AUDIT REPORT
Ownership of this report and the information
contained within re main the property of
MSI Certification Body

Scope :

PROVISION OF GENERAL CONTRACTOR

Table of Contents

1. General Audit Report

2. Audit Criteria And Audit Objectives
3. List Of Health And Safety Issues, Health And Safety Permits And Compliances
Audit Performance
4. Previous Audit Result
5. Change Of The Management System Since Last Audit
6. Summary And Formal Review The Organization Management System
7. Audit Summary
8. Audit Outcome

1 of 13
 Company Information
Company Name PT. MARGO TRESNO KARYA

Address Jl. Bima I / 1-B, Semarang

Other Site(s) As above

Phone - Fax No. -
Website address -

Contact & Audit Information

Contact Person Mr. Lucky Hermawan Phone
Email addess PtMARGO TRESNO KARYA@gmail.com
Audit Standard(s) ISO 9001:2015
EA Code EA 28 ( Constructions )
No of Employee 11 No of Shifts
Initial (Certification stage 2) audit Recertification audit
Type of audit
1st Surveillance audit Special audit etc
Date of audit start 04.06.2018 Date of audit end 04.06.2018
Date of next audit 04.06.2019 Duration of audit 2,0 Man/Day(s)

Auditor Information
Lead Auditor Sindung Harsono
Auditor(s) - Expert -

Summary of audit findings

Number of Non conformities raised Major 0 Minor 1

Is a follow up audit
Y/N Follow up audit start date - - day(s)
required?
Actual follow up date(s) Start: - End: -

Follow-up audit remarks: -

Scope of Certification

PROVISION OF GENERAL CONTRACTOR

2 of 13
 Recomendation of the audit team

Accreditation KAN Non Accreditation

Standard ISO 9001:2015, ISO 14001:2015 & OHSAS 18001:2007

Certificate(Issue, Continuance, Change or Revision)

Recommendation Not Recommended Suspend certificate

Off-site review and NC closed by action plan

Withdrawn certificate
review

Statement of Consultancy and Conflict of Interest

The auditors confirm that they have not performed any management system consultancy to the audited
organization during the previous 2 years and that they will not perform any consultancy during the period of
certification and 2 years after. The auditors also confirm that there was no conflict of interest present during
the certification process.

Semarang, 04.06.2018 Sindung Harsono

Date Lead Auditor, Auditor(s) (Names, Signatures)

Signatures in wet or electronic signature format

1. GENERAL AUDIT REPORT

The findings in this report represent only a sample of the actual management system in place at the
company and do not exclude any further deviations that may still be present. The audit does not
absolve the company from continuing the internal audit regime, maintaining the system and further
looking for continuous improvement opportunities.
The management has been informed of the decision of the audit team during the closing meeting.

2. AUDIT CRITERIA AND AUDIT OBJECTIVES

- Related Auditing Standard and Customer Management system documentation created by and
defined processes;
- Reviewing the appropriateness of the standard requirements and deficiencies, reporting on
opportunities for improvement;
- To ensure that the organisation has effectively implemented its planned arrangements;
- To ensure that the management system is capable of achieving the organisation’s policies
objectives.

3. LIST of REGULATION AND COMPLIANCES

Regulated Compliance
Regulation Issue Regulation Permits
/requires (Y/N)

3 of 13
 permit?
Licensing for Corporate Legal,
Business License, Permit Place of
Business
Rules and regulations of Labor and
Occupational Safety
Legislation related to marketing
licenses
Product Quality Standards salable
legislation taxation
Legislation on Import Export
Environmental Legislation
PERMEN No. 14/M-DAG/PER/2/2016 &
PERMEN No. 77/M-DAG/PER/12/2013 Y
Y Licensing for Corporate Legal,
Business License and Business
Y
Y UU N0. 13, 2003, About Employment
UU. No. 7, 2014 about the rules and Y
Y
regulations of trade
UU. 18, 2012 abaut food safety and
Y
Y food industries
SNI 01-2802-1995 Flour Product
Permen No. 261/PMK.03/2016, abaut Y
Y tax
PERMEN No. 77/M- DAG/10/2014 Y
Y Export Import Non Mineral
PERMEN P.43/Menhut-II/2014 &Permen
Y
Y LHK No. 68, 2016 use and control of
industrial waste

4. AUDIT PERFORMANCE
The practical implementation of the standard(s) was evaluated and compared with the management
system manual and supporting documents. The audit was conducted through discussions and
interviews with personnel at various locations and functions throughout the facility.

The audit covered relevant processes, areas of the organisation in order to obtain an overall picture of
the degree of management system implementation. Although performed to reasonable depth, not
every detail of the complete management system could be checked.

5. PREVIOUS AUDIT RESULT

The results of the last audit of this system have been reviewed, in particular to assure appropriate
correction and corrective action has been implemented to address any nonconformity identified.
No. of nonconformities from previous audit Major 0 Minor 0
No. of nonconformities closed Major 0 Minor 0
No. of nonconformities re-raised Major 0 Minor 0

This review has concluded that:

any nonconformity identified during previous audits has been corrected and the corrective action
continues to be effective.

the management system has not adequately addressed nonconformity identified during previous
audit activities and the specific issue has been re-defined in the nonconformity section of this report.

6. CHANGE OF THE MANAGEMENT SYSTEM SINCE LAST AUDIT

Description of Changes:
N/A

4 of 13
 Note:
Changes which have influence on the validity of certification must be verified during the audit or, if necessary, in an additional
extension / verification audit. Examples of such changes have been explained in the closing meeting and the certification
contract.

7. SUMMARY AND FORMAL REVIEW THE ORGANIZATION MANAGEMENT

SYSTEM:

Effectiveness of the management system:

Indicate which processes in the management system are important contributor to the organization’s system
effectiveness;
Internal audit
Corrective action including root cause identification and removal
Preventive action
Use of performance data and objectives to drive continuous improvement (such as customer report cards-
customer evaluations, on-time delivery, waste generated, raw materials/energy used, safety incidents, near
miss accidents, etc)
Management review activity

Multisite Certification (N/A for single site)

Result of
Requirements verification
Yes No N/A
There were no changes to the structure of the organisation that affect the validity of the
x
sampling scheme or the eligibility criteria for multisite certification.
The central management review agenda requires reviewing internal audit results from all
x
locations.

Internal audits of all locations were included in this audit. x

The criteria and conditions for multisite certification are fulfilled.

Detailed audit findings, samples taken, audit trails followed etc. are included in the attached auditor
notes (Audit Trail)conduct and coverage of the audit is defined in theaudit plan and the attendance list

5 of 13
8. AUDIT SUMMARY (ISO 9001:2015, ISO 14001:2015 & OHSAS 18001:2007)

Top Management Discussion included achievements against objectives and targets

The quality management system has been documented, implemented and maintained
accordance with ISO 9001:2015, ISO 14001:2015 & OHSAS 18001:2007 as well as statutory
and regulatory requirements. Top management having high commitment to meet with customer
requirement in order to increase the customer satisfaction.
Evidence :
Quality Manual was set : MM-YTN-01 rev 00
Date : 12 January 2016
By Mr. Adi Surya (Direktor)

No Negative Finding

MR Activity (Internal audit, management review, corrective and preventive action)

Check Internal Audit Procedure : SOP-YTN/MR-02 rev 00, Internal audit already performed as
palnned on 7-9 January 2017 by internal auditors team who appointed by Top Management.
There are of audit covered all of the function and level within organizations. As the result of
internal audit already corrected properly. Corrective actions in order to prevent re occured of the
problems has been determined and will be verified in the next audit.
Evidence :
- Internal Audit Plan (Form-YTN/MR-02/01 rev 00)
- Auditor Team ((Form-YTN/MR-02/03 rev 00)
Mr. Hariyadi, Lead Auditor : Certificate of Internal Auditor Training No.
7838-PROXIS/2/2016
- Check List Audit (Form-YTN/MR-02/02 rev 00)
- Audit Result (Form-YTN/MR-02/05 rev 00), 3 minor 2 Obs, seen on the corrective action
was closed
Check Management Review Procedure : SOP-YTN/MR-03, rev 00 Top management already
reviewed the effectiveness of its quality management system implementation on 21 January
2017 with the inputs of review included the internal/external audit results, customer feedback,
performance of projects, achievement of quality objectives, corrective and preventive action
status, and follow up action of the prior management review. The results of review already
documented as required by procedure included corrective/preventive action plan, date for
implementation, needed resources and PIC.
Evidence ;
- Management Review Program (Form-YTN/MR-03/01 rev 00)
- MOM (Form-YTN/MR-03/03 rev 00)
- List of Participant of Management Review Program (Form-YTN/MR-03/08 rev 00)

6 of 13
 No Finding

HRD & GA

Check
1. Recruitment Procedure (SOP-YTN/HRD-01 rev 00)
2. Training Procedure (SOP-YTN/HRD-02 rev 00)
3. Job Disc and Evaluation Personnel
The job activities cover recruitments, staffing (job placement), regular training, on-the-job-
training, etc. The regular report prepared is to monitor personnel activities (i.e. attendance
record, performance achieved). The staff appraisal is conducted by annual basis. This is also
responsible for the up-grading competencies of internal staff, while the end-result (promotion,
demotion, and training) is subject to be decided by Manager. This unit is also responsible the
maintenance of working environment, such as computer, building renovation, security, Etc.
Evidence :
- Roles of company (DOK-YTN/ITR-3015)
- Employee Evaluation (Form -YTN/HRD-01/03 rev 00)
- Training Program and Realization (SOP-YTN/HRD-01/03 rev 00), 100% implemented

No finding

Obsevation : opportunities for improvement opportunities to add captions competency training as

a complement to the annual training plan

Marketing (including Contract Review & Survey)

Check :
1. Marketing procedure (SOP-YTN/MKT-01 rev 00)
2. Handling Complaint Procedure (SOP-YTN/MKT-02 rev 00)
3. Customer Satisfaction Survey (SOP-YTN/MKT-03 rev 00)

Marketing is responsible to obtain construction project orders/works and to maintain current

customer accounts which may extend the project stages from current/previous orders. Order
from Customer will be handling by Marketing, and the Marketing prepares Contract Review to
obtain confirmation into the Director & related unit whether to accept or not the propose
order/tender from Customer. All complaints will be handling by marketing and distributing to the
relevant unit. Twice a year, the marketing will conduct Customer Satisfaction Survey and
evaluate the Performance achieved.
Evidence :
- SPK No 022-6738/PT. Anugrah Abadi /2015
- Evaluation af Customer Satisfaction (SOP-YTN/MKT-03/3 rev 00), No Complaint

7 of 13
 No finding
Observation : Opportunities for improvement opportunities to make a planning documentation
and the achievement of sales to the local market (East Java) focus market on PLN (JAWA-BALI)

Production/Project
The production is responsible for the overall performance and control of product realization
according to customer requirements/specification (such as project quality Plan and compliance to
contract agreement). There are several stages that shall be completed by Manager prior to
execute of construction project, such as reviewing and studying carefully all customer
requirements/specifications as stipulated within document contract, preparing the availability of
materials, equipment, vehicles and human resources, all necessary legal/licence documents
relating to product requirements, etc.
No finding

Purchasing
The production is responsible for the overall performance and control of Purchashing realization
according to Plan & Departement/Unit requirements/specification (such as Production/project
quality Plan and compliance to contract agreement). There are several stages that shall be
completed by Manager prior to execute of production process and activities support, such as
purchas order form, spesification of goods, supplier, approval by finance manager or director,
reviewing and studying carefully all customer requirements/specifications as stipulated within
document contract, preparing the availability of materials, equipment, vehicles and human
resources, all necessary legal/licence documents relating to product requirements, etc.

No finding

Quality Control/Quality Assurance

The production is responsible for the overall performance and control of product realization
according to customer requirements/specification (such as project quality Plan and compliance to
contract agreement). There are several stages that shall be completed by Manager prior to
execute of construction project, such as reviewing and studying carefully all customer
requirements/specifications as stipulated within document contract, preparing the availability of
materials, equipment, vehicles and human res ources, all necessary legal/licence documents
relating to product requirements, etc.
No finding

8 of 13
Maintenance
In general maintenance program implementation goes well, in accordance with planning in
charge of management, Risk Register has been set and in the value of the degree of risk, as well
as the visible implementation of risk reduction action is determined.
Visible part measurement quality objectives have been set and looks evaluations over the past
three months priceless nice
The main engine maintenance, support and calibrated machine that has been done properly in
accordance with a program that is in charge

No finding

Logistic & Distribution

Seen the quality management system ISO 14001: 2015 has been applied properly, can be seen
from the application with reference to risk management, implementation, control and reporting
and corrective and preventive actions on an ongoing basis.
Audit evidence has lists the Risk Register and risk assessment at the Logistics and Distribution,
control measures are shown by the results of the measurement of effective, quality objectives
appropriate, delivery schedules, confirm with the customer well-documented, and the evaluation
results in the last three months show Logistics and Distribution performance has met specified
target
No finding

9 of 13
 Audit Summary Matrix (QMS ISO 9001:2015)

Top Mgt & MR

Maintenance
Purchasing

Distribution
Production
Marketing
Activities

Logistic/
QC/QA
HRD

Total
ISO 9001:2015 Requirement

Auditor:
4 Context of organization
4.1 Understanding the organization and its context
Understanding the needs and expectations of
4.2
interested parties
Determining the scope of quality management
4.3
system
4.4 Quality management system and its processes
5.1 Leadership and commitment
5.1.1 General
5.1.2 Customer Focus
5.2 Policy
5.2.1 Developing the quality policy
5.2.2 Communicating the quality policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to addressed risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
7 Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for operation of processes
7.1.5 Monitoring and measuring resources
7.1.5.1 General
7.1.5.2 Measurement traceability
7.1.6 Organizational knowledge
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
8 Operation
8.1 Operational planning and control
8.2
8.2.1 Requirements for products and services
Determining the requirements related to products
8.2.2 and services
Review of requirements related to products and
8.2.3 services
8.2.4 Changes to requirements for products and services

10 of 13
8.3 Design and development of products and services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
8.3.4 Design and development controls
8.3.5 Design and development outputs
8.3.6 Design and development changes
Control of externally provided process, products and
8.4 services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Production and service provision
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
Property belonging to customers or external
8.5.3 providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1
9.1.2 General satisfaction
Customer
9.1.3 Analysis and evaluation
9.2 Internal audit
9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.3 Management review outputs
10 Improvement
10.1 General
10.2 Nonconformity and corrective action
10.3 Continual improvement


ELEMENT ADDRESSED, NO CORRECTIVE
ACTION RAISED
Major Minor Observation
0 0 2
ELEMENT ADDRESSED, NUMBER OF
NUMBER CORRECTIVE ACTIONS RAISED

11 of 13
 9.AUDIT OUTCOME
The significant audit results are grouped in two (2) categories:
Non-conformity (NC), mandatory to be verified before issue or continuance of certification can be
recommended;
Major Nonconformity: The absence or total breakdown of a system to meet a requirement. (e.g.a failure
to achieve legal or statutory requirements, etc.). Solution: Corrective actions have to be done within 90
days and re- audit (on-site or off-site).
Minor Nonconformity:Any failure of the audited system to satisfy a written requirement that is not
considered to be a major nonconformity.
Solution: root cause analysis and definition of corrective actions within 90 days and verification of
documents (off-site).
Observation : Any potential condition that may become NC on next audit and the auditor wants to verifiy
it in the next audit and does not require immediate action (one work instruction not updated, qualification
matrix incomplete,etc.). Solution: Auditor has to get the acceptance signature from the customer and
verifiy in the next audit.

AUDIT FINDING

NO HIGH CONFORMANCE AREAS

Company has well implemented the integrated management system QMS through conducting
01 internal audit, customer satisfaction and management review.

NO OBSERVATION AREAS

Opportunities for improvement opportunities to add captions competency training as a complement to

01
the annual training plan
Opportunities for improvement opportunities to make a planning documentation and the
02
achievement of sales to the local market (East Java) focus on PLN (JAWA-BALI)

NON-CONFORMITY SITUATION

MAJOR/
NC NO. CLAUSE STD/SCHEME DESCRIPTION
MİNOR

None

12 of 13