Survey IMDA

26/10/2023, 10:00 Respondent Home
 A Singapore Government Agency Website
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ANNUAL SURVEY ON INFOCOMM USAGE BY ENTERPRISES 2023
Purpose of the Survey
The purpose of this Survey is to obtain data on the level of infocomm usage by your enterprise in 2023.
Statistics compiled from the collected data will be used to assist in policy-making and planning. The topline survey
findings will be published on IMDA’s website (http://www.imda.gov.sg).
Requisition for Information and Confidentiality
You are required to complete this survey under Section 5 of the Statistics Act 1973. Your completed return is
compulsory and will be kept in confidence in accordance with Section 7 of the Statistics Act. A copy of the
Statistics Act is available via https://www.singstat.gov.sg/who-we-are/statistics-act.
Survey Helpdesk
For more information or assistance regarding this Survey, please contact us via:
a) Telephone at 6211-1002 or 6211-1003 or 6211-1004. Our operating hours are: Mondays to Thursdays,
9.00am to 6.00pm and Fridays, 9.00am to 5.30pm; or
b) Email at mu@imda.gov.sg
If your enterprise is not in operation yet, dormant, or has ceased operations, please inform IMDA with an email to
mu@imda.gov.sg.
Thank you.
Melanie Huang (Ms)

Director
Research & Statistics Unit
Infocomm Media Development Authority
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REPORTING INSTRUCTIONS
1. All data provided should pertain to the position at the time of completing the questionnaire, unless otherwise
stated.
2. This Survey is to be completed by a senior IT personnel in the enterprise (e.g. the Chief Information Officer or IT
Manager) who is able to report on the infocomm usage of the enterprise, a Finance personnel who is able to
report on the revenue and expenditure of the enterprise, and a Data Protection Officer who is able to report on
personal data protection policies and practices of the enterprise in Section M.
3. Please answer all questions in this form, unless otherwise stated.
4. If exact figures are not available, please provide your best estimates.
SECTION A: ENTERPRISE PROFILE
A1. Please indicate the total number of manpower in your enterprise.
Manpower includes paid employees (including full-time, part-time and commission-based), working directors, sole-proprietors
and partners working in Singapore.
150
A2. Please indicate the percentage of local equity ownership of your enterprise.
Local equity ownership refers to the percentage of shares of the enterprise that is owned by Singapore Citizens / Singapore
Permanent Residents.
Less than 30% 30% and above
A3. Please indicate the number of years/months that your enterprise is in operations.
Less than 6 months
6 months to < 1 year
1 to < 5 years
5 to < 10 years
10 years and above
A4. Please indicate your enterprise's estimated turnover for 2023.
Turnover refers to the income earned from business operations, i.e. income from sales of goods, services rendered, commissions
and rental of premises, machinery and equipment. For local branches of foreign airlines and foreign shipping lines, operating
receipts refer to the reimbursement from their head offices for the operating expenditure they incurred.
S$1 million and below
Above S$1 million and ≤ S$5 million
Above S$500 million
A5. Please indicate the percentage contribution of the following digital products/services to your
enterprise’s turnover for the years 2022 and 2023.
Type of digital products/services Percentage (%)
a) Digital products/services new to the enterprise 0
b) Digital products/services new to the market 0
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SECTION B: INFOCOMM USAGE
B1. Does your enterprise use computer(s)?
The computer does not have to be owned by the enterprise; it may be a personal computer that is used by the enterprise for its
work.
Yes No
B2. Does your enterprise use the Internet?
The Internet service does not have to be a corporate account, as long as it is used by the enterprise for its work.
Yes No
B3. What is the priority level of digitalisation in your enterprise's corporate strategy?
Digitalisation is the use of digital technologies or digitized data for business operations.
No priority on digitalisation in my enterprise
Low priority
Medium priority
Top priority
B4. Is there a designated person or a team who is clearly responsible for digital transformation in
your enterprise?
Yes No
B5. Did your enterprise embark on digital transformation project(s) in the past 2 years?
Yes
No, but planning to embark in the next 12 months
No, no plans to embark
B6. Which of the following systems, software or solutions does your enterprise use? Please select all
the systems, software or solutions that your enterprise uses.
(Please click on the terms below for their definition.)
a) Accounting Management System g) Fleet Management System
h) Human Resources Management System

b) Collaboration Tools 
(HRM)
c) Customer Relationship Management

i) Inventory Management System 
(CRM)
d) Digital Marketing j) Sales Management System
e) Document Management k) Others, please specify:

visitor management, licence plate recog
f) Enterprise Resource Planning (ERP)
SECTION C: CLOUD COMPUTING SERVICES
C1. Does your enterprise use any cloud computing services?
Cloud computing service models are Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service
(IaaS)
• SaaS - using the technology service provider’s applications running on a cloud. The enterprise can use the applications from
various client devices through either a client interface, such as a web browser (e.g., web-based email), or a program interface.
Examples: Microsoft Office 365, Xero, Dropbox, Drupal, Wix, WordPress, Oracle HRMS Cloud, SAP SuccessFactors HXM Suite,
etc.
• PaaS - using the technology service provider’s structured platform to deploy the enterprises’ own applications and services.
Examples: Red Hat OpenShift, Heroku, DigitalOcean, Microsoft App Service, Google App Engine, AWS Elastic Beanstalk, etc.
• IaaS - using the technology service provider’s processing, storage, networks, and other fundamental computing resources, so
that the enterprise is able to deploy and run arbitrary software, which can include operating systems and applications.
Examples: IBM Private Cloud, Google Compute Engine, Azure Firewall, Pure Storage, Amazon EC2, Liquid Infrastructure, etc.
Yes No
C2. Please select the type and deployment of the cloud computing service that your enterprise is
using. You may select more than one option, if applicable.
Private cloud refers to computing services offered either over the Internet or a private internal network and only to selected users
instead of the general public.
Public cloud refers to computing services offered over the public Internet, making them available to anyone who wants to use or
purchase them.
Hybrid cloud refers to a computing environment that combines a private cloud and a public cloud by allowing data and
applications to be shared between them.
Cloud computing services Private Cloud Public Cloud Hybrid Cloud
1) SaaS
2) PaaS
3) IaaS
C3. If your enterprise does not have any cloud computing services in place, what are the reason(s) for
not using it? You may select more than one option, if applicable.
Reasons Please tick

all that apply
a) Unsure of how cloud computing services benefit my business 
b) Do not know where to source for cloud computing service solutions 
c) Lack of options that meet my enterprise needs 
d) Not sure which cloud computing services to adopt / deploy 
e) Fear of losing control or adequate protection of data


(e.g. data cannot be returned if there is a change of vendor, data may be lost due to inadequate
measures, data may be accessed by unauthorised personnel)
f) Cost of cloud computing services is not much lower than the cost of installing the same

solution in our premises
g) Safety and security concerns 
h) Others, please specify:
Please specify
SECTION D: DATA ANALYTICS
D1. Does your enterprise have a clear data strategy to govern and maximise the use/value of data?
Note: Data can be generated from day-to-day business operations, sensors embedded in a vast array of physical objects (e.g. IoT)
or direct human activities (e.g. online searches).
Yes No
D2. Is your enterprise currently using Data Analytics?
Data Analytics is the use of a set of techniques and tools to extract and analyse information from data, to obtain key insights for
the business to make informed decisions.
Yes No
D3. Please indicate the highest level of data use your enterprise is at for day-to-day operations.
Descriptive - use of excel or tables for data reporting (tell enterprise the ‘What’)
Diagnostic - use of systems or dashboard for data visualisation (tell enterprise the ‘Why’)
Predictive - use of technology to provide personalisation and relevant recommendations based on targeted
customer segments (tell enterprise the ‘Who')
Prescriptive - use of technology to help enterprise decide on a course of action e.g., most effective or efficient
strategy, price optimisation etc. (tell enterprise the ‘How’)
D4. What are the challenge(s) faced by your enterprise when using Data Analytics? Please select up
to three options, if applicable.
Challenge 1
Please select 
Challenge 2
Please select 
Challenges faced when using Data Analytics

Challenge 3
Please select 
Others, please specify:
Please specify
D5. Does your enterprise require assistance/tool(s) to improve Data Analytics in your enterprise?
Yes No
D6. What are the assistance/tool(s) needed to improve Data Analytics in your enterprise? Please
select up to three options, if applicable.
Tools or services Tool/Service 1
Please select 
Tool/Service 2
Please select 
Tool/Service 3
Please select 
Others, please specify
Please specify
D7. If your enterprise is not using Data Analytics, what are the reason(s) for not using Data
Analytics? Please select up to three options, if applicable.
Reason 1
Not sure how to get started 
Reason 2
Not necessary or do not see the need as the scale of business is 

small
Reasons for not using Data

Analytics
Reason 3
Lack of manpower and/or competency to do data analysis 
Please specify
D8. What are the type(s) of support or resource(s) that will help your enterprise adopt Data
Analytics? Please select up to three options, if applicable.
Support or resources to adopt Data Support 1

Analytics
Technical support to help with challenges with data 
analytics tools
Support 2
Self-help videos on how to use data analytics tools 
Support 3
Please select 
Please specify
D9. Does your enterprise have a data platform to store data and support data analytics to meet your
business objectives?
A data platform is a complete solution to meet an enterprise's end-to-end data needs, including ingesting, processing, analyzing
and presenting the data generated by the systems, processes and infrastructures.
Yes No
SECTION E: ARTIFICIAL INTELLIGENCE
E1. Is your enterprise currently using Artificial Intelligence?
Artificial Intelligence (AI) is a set of tools that enable computers or machines to perform tasks which typically require human
intelligence. Some applications of AI include content generation, virtual assistants, delivery robots, and facial recognition.
Yes
No, but planning to use in the next 12 months
No, and no plans to use
E2. What are the use case(s) that your enterprise is using AI for?
AI use cases Using
a) Hyperpersonalization: Using AI to learn and build individual profiles for deep personalisation (e.g.
custom recommendations on e-commerce websites, personalised content)
b) Autonomous systems: Using AI to accomplish a task with minimal or no human involvement (e.g.
autonomous vehicles, automatic knowledge generation, cobots)
c) Predictive analytics & decision support: Using AI to predict and make decisions based on historical
data (e.g. resource forecasting, preventing malfunction, assisted search and retrieval)
d) Conversational/ human interaction: Using AI (Natural language processing) to interact with

humans(e.g. chatbots, voice assistants, content generation, sentiment analysis, machine translation)
e) Pattern & anomaly detection: Using AI to identify patterns in data, derive insights, and spot targeted
outliers (e.g. fraud & risk detection, discovering patterns among data, surfacing insights in data,
automatic error detection/ correction, predictive text)
f) Recognition: Using AI to identify tangible and intangible objects (e.g. facial recognition, sound
recognition, object detection, handwriting/ text recognition, image analysis)
g) Goal-driven systems: Using AI to find the optimal solution to a problem through trial and error (e.g.
scenario simulation, game playing, bidding, real-time auctions)
h) Content generation: Using large language models (e.g. ChatGPT) for generation or refinement of
multi-modal content including text, image, and video (e.g. copywriting, question answering,
summarisation, image generation)
i) Others, please specify:
Using, please specify
E2. What are the use case(s) that your enterprise is planning to use AI for?
Planning to
use in the
AI use cases
next 12
months
a) Hyperpersonalization: Using AI to learn and build individual profiles for deep personalization
(e.g. custom recommendations on e-commerce websites, personalised content)
b) Autonomous systems: Using AI to accomplish a task with minimal or no human involvement

(e.g. autonomous vehicles, automatic knowledge generation, cobots)
c) Predictive analytics & decision support: Using AI to predict and make decisions based on
historical data (e.g. resource forecasting, preventing malfunction, assisted search and retrieval)
d) Conversational/ human interaction: Using AI (Natural language processing) to interact with

humans(e.g. chatbots, voice assistants, content generation, sentiment analysis, machine
translation)
e) Pattern & anomaly detection: Using AI to identify patterns in data, derive insights, and spot
targeted outliers (e.g. fraud & risk detection, discovering patterns among data, surfacing
insights in data, automatic error detection/ correction, predictive text)
f) Recognition: Using AI to identify tangible and intangible objects (e.g. facial recognition, sound

recognition, object detection, handwriting/ text recognition, image analysis)
g) Goal-driven systems: Using AI to find the optimal solution to a problem through trial and
error (e.g. scenario simulation, game playing, bidding, real-time auctions)
h) Content generation: Using large language models (e.g. ChatGPT) for generation or
refinement of multi-modal content including text, image, and video (e.g. copywriting, question
answering, summarisation, image generation).
Planning to use, please specify

g p p y
E3. What are the benefits of using AI? You may select more than one option, if applicable.
Benefits of using AI Please tick all that apply
a) Contribute to revenue
b) Acquire new customers
c) Retain and engage existing customers
d) Contribute to productivity and processes improvement
e) Contribute to cost / wastage reduction
E4. What are the challenge(s) faced when your enterprise is using AI? You may select more than one
option, if applicable.
Please tick all

Challenge(s) faced when using AI
that apply
a) Infrastructure is not ready within my enterprise
b) Poor awareness/ understanding of the technology and not sure how the technology
would improve business outcomes
c) Do not have the skills to use the technology / Unable to hire
d) Not sure of the key partners/providers of this technology
e) Security challenge
f) No budget allocated or required investment is too high
g) Lack of use cases, market opportunities or proof of Return On Investment to support

use of technology
h) Resistance from staff
i) Not necessary or do not see the need as the scale of business is small
j) Lack of suitable data available
k) Do not think that AI is more efficient/can do things better than how things are done
today
l) Others, please specify:
Please specify
E4. What are the reason(s) for not using AI? You may select more than one option, if applicable.
Please tick all

Reason(s) for not using AI
that apply
a) Infrastructure is not ready within my enterprise 
b) Poor awareness/ understanding of the technology and not sure how the technology
would improve business outcomes
c) Do not have the skills to use the technology / Unable to hire 
d) Not sure of the key partners/providers of this technology
e) Security challenge
f) No budget allocated or required investment is too high
g) Lack of use cases, market opportunities or proof of Return On Investment to support

use of technology
i) Not necessary or do not see the need as the scale of business is small
j) Lack of suitable data available
k) Do not think that AI is more efficient/can do things better than how things are done
today
l) Others, please specify:
Please specify
E5. Has your enterprise implemented AI governance measure(s) in the Model AI Governance
Framework?
Model AI Governance Framework is an accountability-based framework to guide enterprises to deploy AI in a responsible

manner.
Yes
No, but aware of the framework
No, and not aware of the framework
SECTION F: ADVANCED DIGITAL TECHNOLOGIES
F1. Is your enterprise currently using any of the following technologies or solutions?
Technologies / Solutions
Yes No, but No,

1. Internet of Things (IoT) planning and
to use in no
(“Network of physical objects that contain embedded the next plans
technology to communicate and sense or interact with 12 to
their internal states or the external environment.”) months use
2. Immersive Media
(“Interactive technologies that interact with human senses

to improve consumer engagement, raise business
productivity and improve quality of life.”)
Yes No, but No,

planning and
to use in no
a) Virtual Reality-related solutions the next plans
12 to
months use
Yes No, but No,

planning and
to use in no
b) Augmented Reality-related solutions the next plans
12 to
months use
Yes No, but No,

planning and
to use in no
c) Mixed Reality-related solutions the next plans
12 to
months use
3. Blockchain Yes
(“Digital ledger in which records are cryptographically No, but No,

linked and are resistant to modifications and tampering.”) planning and
to use in no
the next plans
12 to
months use
4. Privacy Enhancing Technologies (PET)

Yes No, but No,
(“Privacy enhancing technologies (PET) are tools and planning and
processes which enable the flow of insights from sensitive to use in no
data without disclosing that data in its original form. the next plans
Examples include homomorphic encryption, federated 12 to
months use
learning, differential privacy, secure multiple party
computation and trusted execution environments.")
Please select use case/s of PET for your enterprise
d) Using PET as part of an existing cloud offering to

protect confidential and sensitive data and/or
workloads
e) Using PET to pool data for the purpose of internal

or external analytics
f) Using PET in the context of using data sourcing,

preparation of data or building/testing Artificial
Intelligence models
g) Others, please specify:
please specify
F2. If your enterprise is not using any of the technologies / solutions in F1, what are the challenge(s) /
reason(s) for not doing so? You may select more than one option, if applicable.
Internet Privacy
Immersive
Reasons/Challenges of Blockchain Enhancing
Media
Things Technologies
a) Infrastructure is not ready within my

  
enterprise
b) Poor awareness / understanding of the

technology and not sure how the
technology will improve business
outcomes
c) Do not have the skills to use the

technologies / Unable to hire
d) Not sure of the key partners / providers

of this technology
e) Security Challenge
f) No budget allocated or required

investment is too high
g) Lack of use cases, market opportunities

or proof of Return On Investment to
support use of technology
i) Not necessary or do not see the need as

the scale of business is small
j) Others, please specify:
Internet of Things, please specify
Immersive Media, please specify
Block Chain, please specify
PET, please specify
SECTION G: CYBERSECURITY
G1. Is there a designated person or a team who is clearly responsible for cybersecurity in your
enterprise?
Yes No
G2. Does your enterprise have any cybersecurity measure(s) in place?
Yes No
G3. Please indicate the cybersecurity measure(s) that your enterprise has in place. You may select
more than one option, if applicable.
Please
tick all
Type Cybersecurity Measure
that
apply
People: Put in place cybersecurity awareness training for all employees
Hardware and Software: Maintain an up-to-date asset inventory for all

hardware and software
a) Assets Hardware and Software: Have an authorisation process to onboard new

hardware and software
Data: Maintain an up-to-date inventory of business-critical data
Data: Put in place a process to protect your business-critical data
b) Anti-malware: Use anti-malware solutions in all devices

Secure/Protect
Firewalls: Use firewalls to protect the enterprise network, or in individual

devices
Access control: Maintain and manage the inventory of all user accounts,
including limiting employees and third parties’ access to only the information
and systems they require for their job
c) Secure Enforce security configurations for all devices, including the use of secure
Configuration protocols such as HTTPS (for websites), WPA2/WPA3 (for Wi-Fi access points)
Prioritise the implementation of critical updates and security patches for OS

d) Update
and applications as soon as possible
Back up all business-critical systems and essential business information and

e) Backup
store them offline
Have an incident response plan to detect, respond and recover from

f) Respond
cybersecurity incidents
G4. On a scale of 1 to 4, where 1 refers to ‘Strongly Disagree’ and 4 refers to ‘Strongly Agree’, to what
extent do you agree or disagree with the following statements?
Statements 1 - 'Strongly Disagree' <-> 4 - 'Strongly Agree'
My enterprise is aware that cybersecurity incidents

can have a major disruption and impact on my 1 2 3 4
business, e.g., loss of reputation and customer trust.
With the rise in digitalisation and more inter-

connected systems and supply chains, my enterprise 1 2 3 4
is aware that this increases the cybersecurity attack
surface on my enterprise.
My enterprise's senior management act as role

models for cybersecurity in the enterprise and 1 2 3 4
allocate resources to implement cybersecurity.
My enterprise is aware of how cyber insurance can 1 2 3 4

be a risk management tool for cybersecurity.
G5. What types of cyber-attack(s) /cyber-incident(s) are you most concerned with?
Please tick
Cyber-attacks/cyber-incidents all that
apply
a) [Assets - People] Social engineering (e.g. phishing) on employees, or employees making


mistakes or not following cybersecurity policies, guidelines or best practices
b) [Assets - Data] Loss of data, or data being leaked externally 
c) [Secure/Protect] Malware introduced into the corporate network or systems/devices 
d) [Secure/Protect - Access control] Threat actors gaining access to corporate network or


systems/devices via employee accounts
e) Ransomware 
f) Others, please specify:
please specify
G6. What are the type(s) of support or resource(s) that will help your enterprise improve the
adoption of cybersecurity measures?
Please tick all

Support or resources
that apply
a) Pre-approved cybersecurity products 
b) Panel of cybersecurity consultants to help my enterprise to implement the people,

process and technology aspects of cybersecurity
c) Subsidy for implementing cybersecurity 
d) Recognition for implementing cybersecurity, e.g., cybersecurity as a competitive


advantage
e) Regulation or requirements to implement cybersecurity, e.g., requirements on suppliers 
SECTION H: E-PAYMENTS & E-INVOICING
H1. How many Purchase Orders does your enterprise send and receive in a month?
Purchase Order (PO) is a written document from a buyer to its supplier, to acquire goods or services.
a) Average number of Purchase Order sent per month
10
b) Average number of Purchase Order received per month
H2. Does your enterprise use E-invoicing?
Electronic invoicing or E-invoicing is a fully automated invoicing process that allows the exchange of invoice information
automatically and directly from system-to-system of the buyer and supplier.
Yes No
H3. What is your enterprise's current plan for using InvoiceNow?
*InvoiceNow network (a.k.a the Nationwide E-invoicing network) is a business document delivery network where enterprises can
connect to and exchange electronic invoices.
I am already using InvoiceNow.
I plan to use InvoiceNow within the next 3 months.
I plan to use InvoiceNow within the next 1 year.
I have no plans to use InvoiceNow.
H4. What payment method(s) does your enterprise use to make and receive payment?
Payment method Please tick all that apply
a) Giro 
b) Bank fund transfer instruction 
c) FAST (interbank instant electronic fund transfer)
d) Corporate PayNow
e) Telegraphic Transfer / Wire Transfer
f) Non e-payment (Cheque, cash, etc.) 
g) Others, please specify:
Make payment, please specify
SECTION I: E-COMMERCE
I1. Does your enterprise engage in e-Commerce activities?
An e-Commerce transaction is the sale or purchase of goods or services conducted over computer networks, e.g., the Internet,
extranet. The payment and delivery of the goods or services can be offline. Orders made by telephone, fax or emails are not
considered as e-commerce transactions.
Yes No
I2. If your enterprise engages in e-Commerce activities, what is the estimated total e-Commerce
revenue and/or purchase in year 2023 and the relevant share in terms of the following measures?
E- E-
commerce commerce
Items
revenue purchase
(As seller) (As buyer)
Total Amount (S$) S$ S$
Percentage Percentage
By type of transaction
(%) (%)
1) Business-to-Business (B2B) % %
2) Business-to-Consumer (B2C) % %
3) Business-to-Goverment (B2G) % %
Total 100% 100%
By mode of transaction/ordering
(%) (%)
a) Via direct digital sales to customers or purchases from suppliers, such as

% %
via ordering from company website/mobile app
b) Via digital intermediary platforms (DIPs)

% %
DIPs are online interfaces that facilitates, for a fee, the direct interaction between
multiple buyers and multiple sellers. Such platforms do not take ownership of the
goods or services that are being sold.
Examples include platforms facilitating goods transactions e. g. Shopee; platforms

facilitating short term accommodation e. g. Booking.com
b.1. Singapore-based DIPs % %
b.2. Non-Singapore-based DIPs % %
c) Via Electronic Data Interchange (EDI)
EDI is the electronic transmission of business data, such as shipping orders,

purchase orders, invoices, and requests for quotations, in a standardised format; a % %
process which allows one enterprise to send information to another enterprise
electronically rather than with paper.
d) Others, please specify (e.g. third party website / third party mobile app):
As Seller, please specify

% %
As Buyer, please specify
Total 100% 100%
By goods and services
(%) (%)
1) Goods % %
2) Services % %
Total 100% 100%
I3. If your enterprise engages in e-Commerce activities, what is the estimated share of goods or
services by the location of suppliers or buyers?
Items Goods Services
[As Seller] By location of

Percentage (%) of revenue Percentage (%) of revenue
customers
1) Local Customers % %
2) Overseas Customers % %
Total 100% 100%
Not Applicable
Percentage (%) of Percentage (%) of

[As Buyer] By location of suppliers
purchase purchase
1) Local Suppliers % %
2) Overseas Suppliers % %
Total 100% 100%
Not Applicable
I4. If your enterprise sells or purchases services, regardless of whether the transaction is conducted
via e-Commerce, what is the estimated share of services that are digitally delivered?
Digitally delivered services are those that are delivered remotely over ICT networks -- i.e. over voice or data networks, including
the Internet, or in an electronically downloadable format.
Percentage of sales of services that were Percentage of purchases of services that were
digitally delivered digitally delivered
(As seller) (As buyer)
0% 0%
Above 0% and < 25% Above 0% and < 25%
25% to < 50% 25% to < 50%
50% to < 75% 50% to < 75%
75% to < 100% 75% to < 100%
100% 100%
Not applicable, my enterprise does not sell Not applicable, my enterprise does not sell or
or purchase services. purchase services.
SECTION J: E-SIGNATURE
J1. Does your enterprise use e-signature (records a person’s intent or consent just like a wet-ink
signature)?
Examples of e-signature include (i) check box and (ii) 'I Agree' button at the end of terms of service.
Yes No
J2. If your enterprise is using e-signature, please select the type(s) of e-signature that you are using
for your business. You may select more than one option, if applicable.
Please tick all that

e-Signatures
apply
a) Pasting a digitized image of their manuscript signature into the document
b) Signing using a stylus or finger on a touch screen
c) Ticking a check box or clicking ‘I accept’ on an online form
d) Utilising a digital signing software that does not support Sign with Singpass.
e) Utilising a digital signing software that supports Sign with Singpass Signature (Secure
Electronic Signature)
please specify
J3. If your enterprise is using e-signature, which area(s) or function(s) within your business require e-
signatures the most? You may select more than one option, if applicable.

Area(s) or Function(s)
apply
a) For HR functions (e.g. approving recruitment, salary payments or training)
b) For Finance functions (e.g. issuing, receiving or processing invoices; issuing or

receiving payments)
c) For Transactions with Customers
d) For Transactions with Other Businesses (e.g. Suppliers)
e) For high-risk transactions (e.g. high-value contracts)
please specify
J4. If your enterprise is not using e-signature, what are the reason(s) for not using e-signature? You
may select more than one option, if applicable.
Reasons Please tick all that apply
a) Costs are an issue, lack of low-cost or free tools for e-signatures 
b) Uncertainty over the assurance and legality of e-signatures 
c) Lack of expertise to integrate e-signing tools with existing enterprise software 
d) Not usually required to sign for things
e) Others, please specify
please specify
SECTION K: 5G
K1. Is your enterprise currently using 5G solution(s) and service(s)?
5G is the fifth generation of cellular networks, it can provide higher speed (up to 10 times faster), lower latency and greater
capacity than 4G LTE networks. There is also the ability to create multiple slices of virtual networks to facilitate the provisioning
of customised services at different service level agreements to meet the needs of various enterprise use cases.
Yes
No, but planning to use in the next 12 months
No, and no plans to use
K2. If your enterprise is using 5G or planning to use 5G, what are your use case(s) and application
area(s)? You may select more than one option, if applicable.

apply
Applications of 5G
Indoor Outdoor
Use Use
a) Standard enterprise communications and mobile office use (such as enterprise

voice/video/data communications (email, internet browsing, etc) on handsets and
laptops)
b) Fixed wireless access (FWA) (such as 5G as mobile backhaul providing WiFi hotspot)
c) Video streaming and analytics (such as via fixed or portable/mobile* camera system
for safety surveillance and detection, object inspection).
[* mounted on robots, drones, temporary masts.]
d) Non-video data streaming and analytics (such as for tracking, monitoring,

navigation and fleet management)
e) Remote control or teleoperation of robots, drones, vehicles or other machinery
f) Augmented Reality (AR) /Virtual Reality (VR) (such as for training and education,
collaboration, enhanced customer engagement and experience, remote
guidance/expert support, tourism and attraction)
g) Live streaming and broadcasting for media and entertainment
Indoor use, please specify
Outdoor use, please specify
K3. If your enterprise has no plans to use 5G, what are the reason(s) for not using? You may select
more than one option, if applicable.
Please tick all

Reasons
that apply
a) No 5G coverage in my areas 
b) Not sure or poor awareness of the technology, its new services, potential use cases and

benefits to business outcomes.
c) Do not have the skills to use the technologies / Unable to hire
d) Not sure of the key partners/providers of 5G solutions and services
e) Lack of devices (such as smartphones, CPEs, cameras)
f) Cost is too high 
g) No ROI from use of the technology
h) Current technology is sufficient to serve business needs
please specify
SECTION L: DIGITAL SPENDING
L1. How much is your enterprise’s digital spending in year 2023?
(Digital spending comprises the cost on use of Infocomm/digital product and services to improve existing businesses and
processes; or to develop new & better products/services; or to strengthen internal capabilities; including infocomm technology
training for employees)
L2. If your enterprise has incurred digital spending in year 2023, what is the percentage (%) of your
enterprise’s digital spending out of total expenditure in year 2023?
L3. If your enterprise has incurred digital spending in year 2023, what are the area(s) that your
enterprise has spent in and the respective share of digital spending allocated? You may select more
than one option, if applicable.
Please Share of
tick all digital
Areas
that spending
apply in %
a) Hardware/Network (e.g. high-speed connectivity) %
b) Cloud computing services %
c) Internet of Things %
d) Artificial Intelligence %
e) Immersive Media (e.g. Virtual / Augmented / Mixed Reality) %
f) Data Analytics
%
%
g) Blockchain %
h) Privacy Enhancing Technologies (PET) %
i) 5G %
j) Cybersecurity products and services %
k) Cybersecurity Training (e.g. Cybersecurity awareness training of employees or IT

%
personnel)
l) ICT training %
m) Digital Intermediary Services (DIS), service of providing information on and

successfully matching two independent parties to a transaction via a digital platform %
(e.g. Deliveroo, Shopee) in return for an explicit fee.
n) Others, please specify:

%
please specify
Total: 100%
L4. What are the top three prioritised digital area(s) that your enterprise plan to spend/invest in
2024? Please select up to three areas.
Please select up to 3 prioritised areas to invest in 2024
Prioritised Area 1 Please select 
Others Others, please specify
L5. If your enterprise has incurred digital spending in year 2023, please indicate the area(s) of
benefits by ticking all that apply.
Please tick all

Benefits
that apply
a) Contribute to operating costs reduction through automation and streamlining of

existing business processes, etc.
b) Use manpower more efficiently
c) Contribute to revenue
d) Deepen customer engagement
e) Gain more customers
f) Contribute to market share/market position improvement
g) Contribute to the speed to market for products or services
please specify
SECTION M: PERSONAL DATA PROTECTION ACT
M1. Does your enterprise deal with personal data? (including employees’ personal data)?
• Personal data refers to data about an individual who can be identified from that data, or from that data and other information
to which the enterprise has or is likely to have access. Examples: Full name, NRIC / FIN / passport number, phone number,
thumbprint, photograph or video of an individual, etc.
• This section is best to be answered by a data protection officer or someone familiar with the enterprise's data protection
policies and practices.
Yes No
M2. Does your enterprise have the following policies and practices in place when dealing with
personal data?
Policies and practices
a) Obtain consent from individuals before the collection, use Yes No Not
Sure
or disclosure of their personal data
b) Ensure there is a process for individuals to withdraw their Not

Yes No
consent from the collection, use or disclosure of their Sure
personal data
c) Notify individuals of the purpose for collecting, using or Yes No Not

disclosing their personal data Sure
d) Ensure that personal data collected is only used for the Yes No Not
purpose that individuals have given consent to (assuming Sure
that exceptions to consent does not apply)
e) Have procedures in place to handle individuals’ requests Yes No Not

Sure
to access and correct their personal data
f) Ensure that the personal data collected are accurate and Not
Yes No
complete before disclosing/using to make a decision that Sure
could affect the individual
Yes No
g) Perform secure destruction of physical media (e.g. papers) Not

containing personal data Sure
h) Set a retention period (i.e. a retention policy) for various Yes No Not
Sure
types of personal data collected, used or disclosed
i) Appoint someone to be responsible for managing the Yes No Not

enterprise’s data protection practices, as well as responding Sure
to queries from the public, such as a Data Protection Officer
j) Make information of enterprise’s data protection policies Yes No Not

Sure
available to the public upon request
k) Develop a process to receive, investigate and respond to Yes No Not

complaints regarding the misuse of personal data Sure
M3. Does your enterprise use ICT system(s), network or computer to store personal data?
Yes No
M4. Has your enterprise taken the following action(s) when using ICT systems, network or computer
to store personal data?
Actions
a) Establish and enforce Information and Communication

Technology (ICT) security policies, standards and Yes No Not
Sure
procedures to ensure personal data is secured and
protected in ICT systems, network or computers
b) Perform secure deletion, erasure or destruction of digital Not

Yes No
personal data on electronic storage media before Sure
redeploying, exchanging or disposing of the media
c) Conduct regular ICT security audits, scans and tests to Not

Yes No
detect vulnerabilities and non-compliance with enterprise Sure
standards
M5. Is your enterprise a data intermediary?
• Data Intermediary refers to an enterprise that processes personal data on behalf of another enterprise. Examples: market
research companies, logistics/courier companies, corporate services companies, printing companies, contact/call centres etc.
Yes No
M6. Is your enterprise aware of the following actions regarding data breach?
Procedures
Notify the enterprise (i.e., data controller) if a data

(a) As data Yes No
breach occurs when processing personal data on
intermediary
behalf of that enterprise
Assess the data breach and ascertain if the breach is

notifiable under the Personal Data Protection Act Yes No
(PDPA)
(b) As data
controller/owner Notify Personal Data Protection Commission (PDPC)
(no later than 3 calendar days) and/or affected Yes No
individuals as soon as practicable if a data breach is
assessed to be a notifiable breach
M7. On a scale of 1 to 4, where 1 refers to ‘Strongly Disagree’ and 4 refers to ‘Strongly Agree’, to what
extent do you agree or disagree with the following statements related to the Personal Data Protection
Act (PDPA)?
a) The PDPA will help to strengthen Singapore's

position as a trusted hub and choice location for data 1 2 3 4
hosting and management activities
b) The PDPA is beneficial for enterprises 1 2 3 4
c) The benefits derived from complying with the

PDPA outweigh the cost of compliance in the long 1 2 3 4
run
d) The PDPA helps prepare enterprises for the digital 1 2 3 4

economy by facilitating innovative use of data while
ensuring a certain standard of protection and sharing
of data
M8. Have you ever utilised the following resource(s) provided by the PDPC?
If Yes, on a scale of 1 to 4 where 1 means ‘Not useful at all’ to 4 means ‘Very useful', to what extent do
you find the resources useful?
Please
tick
Statements all 1 - 'Not useful at all' <-> 4 - 'Very useful'
that
apply
a) Advisory Guidelines and Guides -

Obtain greater clarity on interpretation
of the PDPA and provide a guide on best  1 2 3 4
practices and tips on complying with the
PDPA.
b) Practical Guidance by PDPC -

Guidance to reduce the uncertainty an
enterprise may face with respect to its 1 2 3 4
compliance with specific obligations
under the PDPA and its regulations in the
context of its particular factual situation.
c) Informational Materials from PDPC

website - Repository of materials such as
videos, brochures, posters, Listing of DP
Service Providers, e-Newsletter and 1 2 3 4
Factsheets, which gives a broad
understanding of the current and past
happenings concerning PDPA/PDPC
d) Online eLearning Programme - Free

online interactive learning tool to better 1 2 3 4
understand the key terms and
enterprises’ obligations under the PDPA
e) DPO Competency Framework and 1 2 3 4

Training Courses i.e. Personal Data
Protection Preparatory Course, Business
Management Workforce Skills
Qualifications Course - To equip DPOs
with data protection knowledge and
skills, and understand what needs to be
done to facilitate compliance
f) No, have not utilized any of the

resources above
M9. Has your enterprise seen/heard about the Data Protection Trustmark (DPTM)?
The “Data Protection Trustmark” refers to a certification mark in Singapore which indicates that the enterprise’s data protection
policies and practices have been certified to have met certain data protection standards.
Yes No
M10. Based on your understanding of the DPTM, to what extent does your enterprise agree or
disagree with these statements? Please rate from a scale of 1 to 4, where 1 means 'Strongly disagree'
and 4 means 'Strongly agree'.
a) Data Protection Trustmark will place my

enterprise at a competitive advantage and help boost 1 2 3 4
customer confidence and trust.
b) My enterprise will consider Data Protection

Trustmark when procuring services from other 1 2 3 4
enterprises to handle/process personal data.
c) My enterprise is keen to apply for the Data 1 2 3 4

Protection Trustmark.
SECTION N: DECLARATION
I hereby declare that the information given in this submission is complete and correct to the best of my knowledge and
belief. I acknowledge that the information will be used for survey administration purposes.
Salutation Mr 
Name JOE SINGH Contact No. 9727878
Designation CEO Email info@un
Please list the contact person for any queries with regards to the contents of this submission.
Salutation Mr  Main Tel 6100700
Name JOE SINGH Contact No. 9727878
Designation CEO Email info@un
Enterprise Name
(if different from cover page)
Enterprise Email
Enterprise Website
Enterprise Address
(if different from cover page)
Other Comments/Feedback
Thank you for your cooperation.
END
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26/10/2023, 10:00 Respondent Home

 A Singapore Government Agency Website

ANNUAL SURVEY ON INFOCOMM USAGE BY ENTERPRISES 2023

Purpose of the Survey

Requisition for Information and Confidentiality

Melanie Huang (Ms)

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3. Please answer all questions in this form, unless otherwise stated.

SECTION A: ENTERPRISE PROFILE

A1. Please indicate the total number of manpower in your enterprise.

Less than 30% 30% and above

Less than 6 months

6 months to < 1 year

10 years and above

A4. Please indicate your enterprise's estimated turnover for 2023.

S$1 million and below

Above S$1 million and ≤ S$5 million

Above S$5 million and ≤ S$10 million

Above S$10 million and ≤ S$50 million

Above S$50 million and ≤ S$100 million

Above S$100 million and ≤ S$500 million

Above S$500 million

Type of digital products/services Percentage (%)

a) Digital products/services new to the enterprise 0

b) Digital products/services new to the market 0

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SECTION B: INFOCOMM USAGE

B1. Does your enterprise use computer(s)?

B2. Does your enterprise use the Internet?

No priority on digitalisation in my enterprise

No, but planning to embark in the next 12 months

No, no plans to embark

(Please click on the terms below for their definition.)

a) Accounting Management System g) Fleet Management System

h) Human Resources Management System

c) Customer Relationship Management

d) Digital Marketing j) Sales Management System

e) Document Management k) Others, please specify:

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SECTION C: CLOUD COMPUTING SERVICES

C1. Does your enterprise use any cloud computing services?

Cloud computing services Private Cloud Public Cloud Hybrid Cloud

Reasons Please tick

a) Unsure of how cloud computing services benefit my business 

b) Do not know where to source for cloud computing service solutions 

c) Lack of options that meet my enterprise needs 

d) Not sure which cloud computing services to adopt / deploy 

e) Fear of losing control or adequate protection of data

g) Safety and security concerns 

h) Others, please specify:

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SECTION D: DATA ANALYTICS

D2. Is your enterprise currently using Data Analytics?

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Challenges faced when using Data Analytics

Others, please specify:

Tools or services Tool/Service 1

Others, please specify

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Not sure how to get started 

Not necessary or do not see the need as the scale of business is 

Reasons for not using Data

Lack of manpower and/or competency to do data analysis 