Dealing with Conflicts:

• To resolve conflicts, try to understand why the other person is behaving a

certain way.
• Understanding their viewpoint helps find solutions that everyone can agree on,
avoiding unnecessary arguments.
• Collaboration is powerful
• Adapt communication style: Assertive or calm, depending on the situation.
• During conflicts at work, take a moment to pause, listen actively, and consider
others' viewpoints.

Negotiation:
• Negotiation involves understanding personal goals and the other party's needs.
• Know your own batna and also the other partners batna in a negotiation
• Cultural awareness is crucial for successful negotiations with diverse parties.
• Compromise is a useful strategy – both sides give in a bit to find a fair middle
ground.
• Preparation is very important in negotiation
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