Prepare for the Role-play

Thank you for applying Concentrix T-Mobile Sales, we want now to give you the chance to Showcase your full potential, you will be provided with 10 Minutes to
guide the customer through the whole sales structure below, having all the information attached into consideration to close the sale, Make sure to,

A. Be positive, upbeat and demonstrate you are happy to assist them with their request.

When customers Call T-Mobile, there is one main type of financing method to offer, this is called INSTALMENT BILLING. you should always lead with
INSTALMENT BILLING when it comes to cellphones and use Leasing for some of ICONICS devices.

INSTALMENT BILLING
Customers may purchase a device through a Monthly Installment agreement or what is commonly knowns as Installment Billing (IB)
▪ Customers finance the device for a specific period of time with payments made monthly for the device until the specified time period is complete (example
24 or 30 months)
▪ (E.g. full price is $240 and this is divided 24 months, then installments would be 240/24= $10 monthly during 24 months)

MONTLY SERVICE PLAN

Sprint offers plans for different customer types. For this exercise, you will assume T-Mobile offers one plan for all Customers.

Unlimited Premium Plan

• This is a share plan. Customers are only allowed one share plan per account.
• All options include Unlimited Data, Talk & Text
• Current plan pricing (shown with $5/line AutoPay discount applied) as of 5/1/20. Customers' actual line price is dependent on which tier is
selected as Plus and Premium will add a monthly charge to the rates below.
• Line 1: $60/mo.
• Line 2: $40/mo.
• Line 3-10: $20/mo./line

• Plans available for phones only.

• Customers will receive an SMS after activation for each of the services included with their add-on and must complete registration before they can use
the service:
o Hulu
o TIDAL Premium
o Amazon Prime
 Key Features
Specification
➢ Full Retail Price: $1299.99
➢ Down Payment: $199.99
➢ Monthly Payment: $45.84
• 6.1-inch Super Retina XDR display with Pro-Motion for a faster, more responsive
feel
• Cinematic mode adds shallow depth of field and shifts focus automatically in your
videos
• Pro camera system with new 12MP Telephoto, Wide, and Ultra Wide cameras;
LiDAR Scanner; 6x optical zoom range; macro photography; Photographic Styles,
ProRes video,³ Smart HDR 4, Night mode, Apple ProRAW, 4K Dolby Vision HDR
recording
• 12MP TrueDepth front camera with Night mode, 4K Dolby Vision HDR recording
• A15 Bionic chip for lightning-fast performance
• Up to 22 hours of video playback
• Durable design with Ceramic Shield
• Industry-leading IP68 water resistance
• 5G for superfast downloads and high-quality streaming
• iOS 15 packs new features to do more with iPhone than ever before
• Supports MagSafe accessories for easy attach and faster wireless charging
• Weight : 7.19 ounces (204 grams)
• Talk time : Up to 75 hours
• Processor : A15 Bionic chip New 6-core CPU with 2 performance and 4 efficiency
cores New 5-core GPU Next-generation Neural Engine
• Operating system : iOS 15
• Memory : 128GB
• Display : Super Retina XDR display with ProMotion 6.1-inch (diagonal) all-screen
OLED display 2532-by-1170-pixel resolution at 460 ppi
• Dimensions : 5.78" x 2.82" x .30"
• Bluetooth profiles : Bluetooth 5.0 wireless technology
• Battery information : Built-in rechargeable lithium-ion battery
 Key Features
Specification
➢ Full Retail Price: $999.99
➢ Down Payment: $0.00
➢ Monthly Payment: $41.67
• 8K Video: Capture more detail with 8K video – the highest recording resolution
available on a smartphone. It’s not just another outing with friends, park days in
the sun or a weekly livestream. It’s recorded as an ultra-bright and razor-sharp
memory – including details that make it amazing.
• Super-steady Video: Video you capture is effortlessly smooth, thanks to Auto
Focus Video Stabilization on Galaxy S22+.
• Night Mode: Capture the night with crystal-clear, bright pics and videos, no matter
the lighting with Night Mode.
• Bright Display with Vision Booster: Your favorite content will look even more epic
on a bright display with Vision Booster.
• Adaptive Color Contrast: Streaming on the go, working from your patio or binge-
watching late into the night? The Galaxy S22+ adaptive screen automatically
optimizes color and brightness, outdoors and indoors.
• Super-Fast Charging: Dive back into action at a moment’s notice with 45W Super-
Fast Charging. (Superfast 45W charging adapter & 5amp USB cable for optimal
45W charge sold separately)
• Weight : 6.9 oz
• Talk time : Up to 36 hours
• Processor : Qualcomm® Snapdragon™ 8 Gen 1
• Operating system : Android 12
• Memory : 8GB RAM / 128GB ROM
• Keyboard : Capacitive
• Display : 6.6" FHD+ Dynamic AMOLED 2X (Resolution: HD+ 1080x2340)
• Dimensions : Inches: 6.2" x 3.0 x 0.30" | Millimeters: 157.4 x 76.2 x 7.6
• Bluetooth profiles : Bluetooth 5.2
• Battery information : 4500 mAh non-removable battery
 Key Features
Specification
➢ Full Retail Price: $180.00
➢ Down Payment: $0.00
➢ Monthly Payment: $7.50
➢ Long Lasting Battery: A massive 5000mAH battery powers the OnePlus Nord
N100, providing more than enough power to get you through the day.
➢ A Large Display for Maximum Immersion: Immerse yourself in all your movies, TV
shows, and video games with N100’s 6.52” HD+ display and experience it all from
the palm of your hands.
➢ Expandable Storage: With 64GB of built-in storage (expandable up to 512GB), you
can have all your favorite content, games and songs on the go, no matter where
you are.
➢ 13MP Main Camera: It’s easy to capture every moment with clarity thanks to the
13MP main camera. Perfect your portraits with the bokeh lens or take up close
and personal shots with the macro lens.
• Battery information : 5000 mAh
• Bluetooth profiles : A2DP,AVRCP,DID,HFP,HSP,MAP,OPP,PAN,PBAP,SAP,HID
• Dimensions : 6.49"*2.9"*0.33"
• Display : 60 Hz (6.52" screen size)
• Keyboard : Capacitive
• Memory : Internal Memory: 4GB RAM / 64GB
• Operating system : Android™ 10
• Processor : Qualcomm® Snapdragon™460
• Talk time : 37hrs
• Weight : 6.63 ounces
 GUIDELINES TO BE SCORE ON

1. Energy and Rapport

a. Opens the call with energy and maintains it throughout the role-play.
b. Build rapport with the customer, create a conversation based on customer concern.
2. Probing
a. Asked enough questions to uncover the customers’ interests and needs for the device.
b. Asked Open & close ended questions.

3. Understands the purchasing options and plans ( Presentation)

a. Explains plan pricing and benefits accurately
4. Sales Pitch
a. Offers the right phone according to the stated and unstated needs
b. Asks for the sale assumptively
5. Objection Handling
a. Tries to overcome the objection by using rebuttals aligned to the objections provided
b. Presented a rebuttal for all objections given