Company Overview

Unified Product Suite for IT Operations

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 Mindarray at a Glance

Products Verticals

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Network Log/ IT Service Telecom Enterprise Government
Years in Business Monitoring Management Management

25+ Country 4th in India 150+

34th in APAC
Presence across Fastest growing IT Company Strong Workforce
SAARC, SEA, MEA (Deloitte Fast 50 / 500)

250+ Analyst Recognition

Partners by IDC & Infotech Research Group

For Network Monitoring Product suite

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 2

Our Worldwide Presence

USA
Israel UAE
Nepal
Myanmar
India

Ethiopia Thailand Philippines

Malaysia
Srilanka
Singapore
Nigeria Uganda
Indonesia
Mauritius
South Africa

Headquarters Partners Customers

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 3

Motadata Recognition

2018 | 2019

AWARDS

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Verticals that we serve
Enterprise

BFSI ITES Healthcare Education Manufacturing

Govt.

Smart Cities State-wide FTTX ITMS Surveillance

CSP

CSP/DSP MSP ISP

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 5

 Changes in IT operations

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Digital transformation & Cloud have made IT operation more complex

High Data Increase in Increase in The Need to Use Both

volumes Number/Type of Number/Type of On-Prem Data Center and
Endpoint Devices Applications/microservices Cloud (Hybrid IT)

Requiring more breadth and depth of data and system to be monitored & managed

…however IT Ops are limited by Legacy platforms

• Disjointed Monitoring Tools with limited visibility • Increased MTTR
• Management Silos with Little Automation • Alert Fatigue
• Operational complexity • Increased Demand for Compliance

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 7

Our Approach – Unified Product Suite For All Events
Comprehensive offering to
Monitor, Analyze and Resolve IT Operations efficiently

© 2020 Mindarray Systems Pvt. Ltd., All right reserved 8

Motadata Unified Product Suite for Hybrid IT

Correlation Root Cause Analysis Alerts SLA Management Automate Resolution

Motadata Unified IT Ops Platform Motadata ServiceOps

Infrastructure Intelligence Product (IIP) Data Analytics Product (DAP)
Incident Asset management
Network URL Middleware
Devices
Network Flow Change & Workflow automation
Servers Virtual Database Release
Problem Service Catalog
Cloud Applications Business Services
Logs Knowledge Remote management

Network configuration Standard & Custom

Discovery & Topology
Management parsers

Remote Pollers & Agents Role based access Rest API Plugins

On-Premises Private Cloud Public Cloud

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 9

Solution Capabilities - Business Use cases

Unified Monitoring Complete visibility Compliance Reporting

Truly unified solution for Metric, Log N-level drill down on traffic data to Full fledge Log analytics to manage
and Traffic data (Process all sort of understand IP to IP, IP to Application compliance reporting
data in a single deployment) in a traffic patterns
Hybrid environment

Business SLA Ease of Integration Automation

Business Service Level monitoring Plugin based architecture & SDK to End to end automation to manage
not just limited to metrics integrate variety of sources and incident life cycle – Alarm to ticket
protocols

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 11

Motadata Competitive Advantage

Virtual Appliance based solution for faster deployment

Support for HA and Disaster recovery without third party software license (on prem)

Enterprise Grade Scalability - Can process billions of events in single deployment

Indexing based data store gives flexibility to retain raw data for a longer period

Analytics & Correlation from multiple data sources including metric, logs, and flow data

Common Data model

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 12

 Product Offering in detail

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© 2020 Mindarray Systems Pvt. Ltd., All rights reserved.
Motadata IIP -Key Features

Unified Monitoring platform for Hybrid IT

Go proactive & take action before the issue becomes a
problem with complete visibility & automated alerts. Key
highlights of the platform are:

Native Protocol Support (PowerShell, SNMP,

SSH, JDBC, JMX, HTTP/ HTTPS etc.)

Multi-Vendor Support

Single pane Dashboard- which

also has a drill down feature

Root Cause with Context (Troubleshoot faster) &

topology view
Integrate Existing Tools with 3rd party integration

Multi-tenancy & High Scalability with RPE

Proactive Alerts with Context

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 14

Motadata IIP - Key Use Cases

Monitor Server, Application, IT & Network availability & performance

Monitor different sites from one central location

Root cause analysis & Correlation

SLA Management

Manage Network Configurations Changes

Device health, such as disk space

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 15

Partial List of Default Plugins

Database Virtualization URL

Network Devices Monitoring Monitoring
Monitoring

• Firewall • Generic • Oracle • Postgre SQL • VMware • Citrix Xen • HTTP • Phantom.JS
• Router SNMP • MSSQL • IBM DB • Microsoft • Open Stack • HTTPS
• Switch device • MySQL • SAP Hana Hyper-v
• Wi-Fi • Sybase

Server Email Platform

Cloud Monitoring Monitoring Monitoring
Monitoring

• AWS • Microsoft • Windows • HPUX • SMTP • Exchange • Java • .Net

• Google App Azure • Linux • IBM AIX • Symantec
Engine Gateway

Web Server Middleware

Application Server Others
Monitoring Monitoring

• JBOSS • Tomcat • IIS • HTTP • Active • ActiveMQ • Video Conference

• Weblogic • WebSphere • Nginx Directory • LDAP • VOIP Monitoring
• Apache • RabbitMQ

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 16

 IIP Key Highlights

1+ Billion 100k 85%

Events analyzed in less than 10 sec on a EPS in commodity 4-core server Compression on raw Extracted data
single server

NO NO Lowest
No external proprietary Database Common No time limits on actual Data retention TCO in the industry for high value cases
Data

Unified Integration Scalable

NMS for multi vendor ecosystem Plugin driven architecture Vertical & Horizontal Scalability with RPE

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 17

 Motadata IIP Competes with

Tier 2 Tools/Software Tier 1 Tools/Software

Open Source
Solarwinds, ManageEngine IBM Tivoli, HP Arcsite,
Motadata Tools/Software
(ME), PRTG, WhatsUpGold Splunk, DMX, CA
Nagios, Cacti, Zabbix
(WUG) Unicenter, BMC

Visibility/ Siloed monitoring approach – Unified but complex

Unified view Limited visibility
Approach separate add-on packages and higher TCO

Can be expensive with add-

Price Rightly priced Freemium (Free + Paid) Expensive
ons

Included at no extra
Community & Paid
Support cost with annual Paid support Paid support
support
pricing

System No special HW and SW Runs on commodity Most requires special HW and Most requires special
Requirements required hardware SW HW and SW

Limited integration
Integration Flexible integration Limited integration flexibility Complex integration
flexibility

Easy to use – single Learning curve with each

Ease of set-up Steep learning curve Most are Complex
platform add-on

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 18

Motadata DAP

Find Actionable Context from Logs Monitor & Analyse Network Traffic

Collect and analyse log data from multiple heterogeneous Capture flow data to monitor network traffic from network
sources regardless of log data format. With full text search devices supporting

• Network Logs • Application Logs

• Netflow V5/ V9 • sFlow/ jFlow • IPFIX
• Server Logs • Custom Logs

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 19

Motadata Data Analytics Platform -Key Features

End-to-end traffic Monitoring Agentless and Agent

Network to End-user based Data Collection

Centralized Log Management Bandwidth used per IP

All your log data in the single central Detect the use of excessive
location bandwidth by IP

Compliance Reporting Normalize Log Data

Collect log data to satisfy compliance Organizing data relation to facilitate
requirement better correlation

Any Device/Server/App/Text Application traffic issues

Collect and correlate log data regardless Detect apps with higher bandwidth
of format usage

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 20

Motadata Data Analytics Platform -Key Use cases

IP address/user /app using the maximum bandwidth

Identify which unauthorized user has accessed the application

Comply with govt. regulations on Log Management

Track down suspicious activity

HTTP/HTTPS traffic conversations by duration and by volume

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 21

Motadata ServiceOps – ITIL compliant ITSM Platform

Incident /
Problem
Request
Management
Management

Change &
Knowledge
Release
Management
Management

CMDB / Asset
Management Remote Desktop

Service Catalog Contract

Management

Purchase
Management Release Manage
ment

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 22

 Motadata ServiceOps -Key Features

Service Level Agreement Email to Ticket Workflow Automation

Makes sure that Helpdesk is resolving tickets Multi-channel helpdesk converts incoming Workflow empowers admin to define custom
promptly based on ticket priority emails to new tickets. actions based on specific events

Smart Ticket Auto Assignment Self Service Portal / Mobile App Collaboration Feed

Assign tickets to technicians based on priority Requester has a dedicated portal/mobile app It enables technicians to ask for help from
of ticket & their expertise to search the solution for an issue fellow technicians on complex issues

Asset Discovery Remote Desktop Compliance

Discovers all pingable IT Assets (WMI, SSH, Browser based Remote Desktop Proactively track Software that are installed &
SNMP) in or outside a network. in the process help in compliance.

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 23

Motadata ServiceOps Benefits

SLA Management set the response and resolution Agent Workload-Admin can view the workload of
time of a ticket and define actions upon violation individual technicians before assignment.

Highly Simplified and customizable deployable on

Multi-level approval workflow
prem or cloud

Create multiple dashboards with clickable widgets Advanced search feature allowing technicians to
for better visualization. create complex queries across modules.

Flexibility in Service Catalog to support use cases

Integrated with Motadata NMS solution.
beyond IT like HR, Travel, and Finance.

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 24

 Where Motadata Can be Used?

Infrastructure Web Server Firewall Monitoring Network Flow Log Windows Event Log Storage Monitoring Virtual Private
Monitoring Monitoring and & Log Analytics Analysis Analysis and Log Network
(End to End Log Management (Net-flow v5, v9, Management (VPN) Monitoring
Performance Sflow, IPFIX) (IPsec/SSL)
Monitoring)

File Integrity Linux OS Log Wi-Fi Controller/AP Business Service Database Network Routing Virtualization
Analysis Monitoring Monitoring Monitoring and Log Protocol & Monitoring &
& Log Analytics Management Reporting Log Analytics
(Static and
Dynamic Routing)

Remedy Actions Network Topology Ticket Management Knowledge Asset Management CMDB IT Automation
(Trace route, Top N Mapping Management
Process for CPU & (End to End Layer
Memory) Topology)

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 25

Motadata Services Offering

Professional Training &

Technical Support
Services Certifications
Implementation services Gold, Silver, Platinum
Integration Services Partner & Customer
training & Certifications

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 26

Product Licensing & Pricing

Pricing

IIP
Based on Monitors
ANNUAL PERPETUAL
DAP
Based on GB/day data
• Support included for 1st year • Support included for 1st year
• To be renewed annually • Renewal cost – x% of order value to be processed

ITSM
Based on No. of Technicians,
No. of Assets

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 27

Partial Clientele & Testimonials

BFSI
Enterprise
Govt.
Deployments
OEM Partner
Noam Sheffi Dhaval Nanavati Anil Nayer
Director – Product Management Principal Architect AVP - IT

“The pre-integrated agile platform “The flexibility & customization that the “People view Motadata as an alert & RCA
offered us the required flexibility & tool offered is quite commendable. We engine, however; it is much more than
scalability to automate various Telecom monitored multiple network elements that. It addresses issues even before they
Use Case for enhanced user experience” through centralized dashboard” arise & impact.”

© 2020 Mindarray Systems Pvt. Ltd., All rights reserved. 28

Connect with Us

Contact Info

Email: info@motadata.com
Sales: sales@motadata.com
Support: support@motadata.com
THANK
YOU
Telephone

India: +91 79 2680 0900

USA: +1 408-418-5229

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