NAME: _________________________ DATE: ____________

Extra Reading Comprehension Exercises

COMPREHENSION QUESTIONS

A. Complete the information based on the.

1. The article is about customer service.

2. The author gives several tips that will keep customers coming back.

3. A popular expression in business is “The customer is always right.”

4. It’s important to complaints to customers’ praise as well as their complaints.

5. Making customers feel valued, and always thank them for their business are two of
the most
Important practices.

CRITICAL THINKING
B. Answer these questions.
1. Why is it a smart practice to treat customers as though they are right,
even when they aren’t?

To tell the truth, it is not like that. But it is stated that the customer is the foundation of
any successful business. Without satisfied customers, a business will not prosper.

2. Think about a place of business that you regularly go to. Why do you go there?

I returned to the same place of business because of the quality of the product, the good
customer service, a real value that shows a business that is committed to its environment
and people.
ACTIVATE LANGUAGE FROM A TEXT
Find and underline these words in the Reading on page 32. Complete the descriptions,
using the words.
1. I find Portello's prices really reasonabe compared to other places. I've
shopped around, and I can't find another service with such low prices.
2. What I like about Link Copy Services is that they're so helpful. Even if the job is
a bit unusual, they're willing to try.
3. Jamco Design is extremely profesional. You never have to worry about their
doing anything less than an excellent job.
4. Dom's Auto Repair is incredibly reliable. If they promise to have a job ready in
an hour, you can be sure that they will.
5. The workmanship at J&N is amazing. Their products are all hand-made, and
they last for years.

Definitions

Reliable: Consistently good in quality or performance; able to be trusted.

Example: She was efficient and reliable.
Reasonable: Having sound judgement; fair and sensible.
Example: Our boss has reasonable expectations of his employees.
Workmanship: The degree of skill with which a product is made or a job done.
Example: The problems were caused by cheap materials and poor workmanship.

Helpful: Giving or ready to give help.

Example: He is always helpful whenever I have any problem.
Professional: Relating to or belonging to a profession.
Example: A professional job is a career that requires a specific amount of advanced
training and education.