ABSTRACT

You are requested to apply the up-side

pyramid as shown in the diagram and
Assignment 4 identify the level of support between the
Contemporary Management different departments until it reached
the customers.
We will start with the support of top managers to team leaders and managers

Kind of support:-
1- Understand and clarify the organization`s goals, strategy, and objectives.
2- Clarify the mission and vision of the organization.
3- Finding the ERP system that will connect all departments together to help the flow of data
and information between different departments.
4- Putting recruitment plan to apply all department needs with the professional quality of
people.
5- Solve all conflict situations between departments by arranging meetings to communicate
with all departments together.
6- Measure salaries trends for all teams member to secure fair pay for employees.
7- Putting improvement programs to team leaders and managers to increase their learning by
improvement of their skills (example: - leadership, communication skills, decision making,
solving problems, and emotional intelligence).
8- Increase loyalty and sustainability for people by motivating and encouraging people to
share their opinion.
9- Push responsivity down and delegate decisions to the second line of effective people to
encourage them and build trust in the second line.
10-Put professional job descriptions to avoid conflict and put measurement to analyze the
workload and
11-Measure the efficiency with a smart KPI that serves the organization’s objective.
12-Setting budgets that fit all departments.
2nd the support of leaders and managers to frontline operating workers
1- Secure a safety working places for them.
2- Solving their problems and involving them in decisions.
3- Cascading the organization goals and objectives to them.
4- Analyze and measure the workload for all staff (WLA).
5- Emphasis on working in complementary groups and communicating with each other.
6- Putting smart goals and targets to the teams.
7- Establishing s specific system of rewards and incentives to increase the motivation of
individuals.
8- Existence of a qualification system to strengthen and train individuals according to their
training needs.
9- Emphasis communication and flow data to leaders and top manager’s levels.
10-Put responsibility down and encourage individuals to assist in decisions.
11-Measure the effectiveness and efficiency of all individuals.
12-Putting a professional job description to all positions and individuals.
13-Measure the salary rate in the organization compared with market trends.
14-Familiarize all employees with the ethical and professional behaviours of the organization.
3rd the serve of frontline operating workers to customers and clients
1- Analyze and understand customers’ needs
2- Measure the effectiveness and efficiency of all organization products.
3- Communicate and know customers and end consumers’ opinions of the product by direct
communication or using social media (Facebook, Instagram…).
4- Measure customer satisfaction to be updated with customers.
5- Make the customers feels always they have high priorities.
6- Compare, analyze and examine your products VS competitors.
7- Planning monthly and quarterly meetings with customers to know all their opinions and
needs and solve any problem they face.

Thanks,