Professional Documents
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Introduction
COMPANY
PROFILE
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I & M Telecom Company
Introduction
CONTENTS
Introduction 3
1- Power Services 4
Scope of work 4
Preventive Maintenance 5
2- A.C. Services 5
Scope of work 6
Preventive Maintenance 6
3- BTS/Microwave Services 7
Scope of work 7
Preventive Maintenance 8
4- Refueling 8
5- WAPDA related issues 8
6- Site Acquisition & TMA related issues 8
7- Operation Department 8
8- In-House Spare’s Inventory 9
9- Man Power 9
10- New Sites 10
New Sites Absorption Capacity 10
Generator commissioning 10
Additional Fuel Tank Installation 10
Installation of other power related equipment 10
11- Clients 11
12- Network across the country 11
1- Specialization 13
2- Power Projects 14
3- Imports and Supplies 15
4- Boiler Projects 16
5- Services 17
6- Clients 18
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I & M Telecom Company
Introduction
Introduction
I & M Telecom Company is a team of highly qualified and dedicated professionals for
providing technical support services to its clients. Our highly qualified staff includes
electrical, electronic/Telecom and mechanical engineers. We keep ourselves up-to-
date on industry advancements to meet the ever-diversifying needs of customers. The
company is committed in meeting its customer’s needs and providing them the
highest quality services and product satisfaction.
I & M Telecom Company professionals are our asset to provide solutions for industry
related problems. To achieve client satisfaction we believe in quality. Our main aim is
to work with our clients to find ways to reduce operating costs and providing
maximum return on your investment. We are providing our services in many parts of
the country but we can provide our regular services all over the Pakistan, round the
clock.
We also provide support services that include operator training, system start-up,
regular analytical testing, trouble-shooting and reporting.
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I & M Telecom Company
Introduction
Section - I
In order to ensure continuous, smooth and unhindered operation of all or any of the
equipment installed at the sites related to BTS /Microwave, generator sets, at all or any
sites, WAPDA, or other electricity supply breakdown, Vital Tech engineering & Services
provides services related to generator maintenance, Air conditioning maintenance &
BTS/Microwave link maintenance and all equipment related services in accordance with
the requirements of client.
1- Power Services
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I & M Telecom Company
Introduction
Following is the scope of work and responsibilities that we provide to a cellular company
under our service contract:
Inspection & preventive maintenance for standby generator sets, ATS Panel,
additional fuel tank and allied equipment at least once a month.
Three visits per month for prime generator sets and allied equipment.
We are providing our services for communication towers across the country except
a few regions. Those regions can also be served if it is required by the client.
I & M Telecom Company understands however that the objective of the services is to
ensure round the clock smooth, trouble free complete, effective and continuous operation
of the equipment installed at sites in accordance with requirements of our client. To
achieve this objective we have the requisite experience, resources, manpower, expertise
and above all a good network with respect to provision of the services.
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I & M Telecom Company
Introduction
We provide three visits for Prime sites and one visit for Stand-by sites per month for
preventive maintenance. Prime sites are those sites where generator sets are primarily
working where as Stand-by sites are those where generator sets provide power upon
failure of WAPDA supply. The MSC, BSC and Hub sites are visited at least twice a month.
2- A.C. Services
In order to ensure continuous operation and to meet the technical temperature control
requirements of all or any of the equipment installed at the BTS Sites our
telecommunication clients have installed Air Conditioning Equipment, at all or any of the
BTS Sites (“Sites”) and in this regard requires services of an air conditioning system
maintenance company so as to provide maintenance services for the air conditioning
systems installed at the BTS Sites in accordance with their requirements. Cleaning of Site
from inside and outside the BTS room is also required.
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I & M Telecom Company
Introduction
I & M Telecom Company understands however that the objective of the services is to
ensure round the clock smooth, trouble free complete, effective and continuous operation
of the equipment installed at sites in accordance with requirements of our client. And to
achieve this objective we have the requisite experience and expertise with respect to
provision of the services.
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I & M Telecom Company
Introduction
report for each unit recording every service activity with date and time. Further we
maintain a Yearly Service Schedule which will include complete servicing of units,
alignment and balancing of all moveable parts.
3- BTS/Microwave Services
Following is the scope of work and responsibilities that we provide to a cellular company
under our service contract:
We are providing our services for communication towers across the country except
South. It can also be served if it is required by the client.
I & M Telecom Company understands however that the objective of the services is to
ensure round the clock smooth, trouble free complete, effective and continuous operation
of the equipment installed at sites in accordance with requirements of our client. To
achieve this objective we have the requisite experience, resources, manpower, expertise
and above all a good network with respect to provision of the services.
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I & M Telecom Company
Introduction
4- Refueling
I & M Telecom Company is engaged for the provision Diesel/Fuel to standby and as well
as to Prime sites on all the sites 7-24 basis in order to ensure complete, effective and
continuous operation of the gensets installed at different sites.
We assure to our client that we have the requisite experience and expertise for provision
of Diesel/fuel.
Detail about the scope of work is described in Appendix-III.
For continuous operation of sites, Power is the main component. If there is fault /problem
in the Power supply then sites comes on generator and genset works as prime by which
running cost of the site increases exponentially. Also sites go on genset due to
commercial /non Commercial reasons.
For the installation of the new sites, site acquisition and NOC from TMA is also the key
factor. VES is also involved in getting the places for the sites and to get the NOC from the
relevant Govt. bodies/TMA.
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I & M Telecom Company
Introduction
I & M Telecom Company provide corrective maintenance to clients through its operation
department. This department maintains a help desk and emergency on-call teams of
skilled technicians and engineers equipped with mobile phones and necessary tools round
the clock. The said teams are available 24 hrs a day and 7 days a week to cater all/any
emergency complaint for the equipment installed at sites. Vital Tech Engineering &
Services provides update on-call roster with contact numbers of the technicians and
engineers to client for the purpose of establishing immediate contact in case of
emergency.
reported at “emergency cell number”, regardless of the time of the day/night when the
matter is reported. Operation department ensure that its technicians/engineers
In case of emergency or otherwise if the equipment cannot be repaired at the site and
has to be removed from the site to be taken to our workshop for repair, in such a case
our teams immediately replace the defective equipment with the temporary equipment of
the same specification till the time that the defective equipment is repaired and
reinstalled at the site. We have sufficient number of temporary equipment for the
purpose of installation in place of the defective equipment and same is immediately
installed in place of defective equipment in case of need.
To provide round the clock smooth, trouble free complete, effective and continuous
operation of the equipment installed at sites in accordance with requirements of our
client, Vital Tech Engineering & Services maintains an inventory of parts where we have
sufficient number of equipment for the purposes of installation in place of the defective
equipment which is immediately installed in place of defective equipment if required.
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I & M Telecom Company
Introduction
Similarly this in-house inventory stock is also very helpful for the maintenance of the
equipment and to make replacements of all faulty parts (whether in case of emergency or
during routine visits) at the earliest. We ensure that genuine and best quality spare parts
are used while carrying out the services (including emergency services and preventive
maintenance).
9- Man Power
We have a more than 350 professionals for the provision of services at Site(s) who are
adequately and suitably qualified, competent, experienced and equipped with appropriate
requisite equipment, to execute the services to the entire and complete satisfaction of
our client continuously and in a professional manner. Vital Tech Engineering & Services
maintains at all times, strict discipline and good order among all persons employed to
perform the services.
All our employees and personnel comply fully with all site rules for each BTS Site and
with all applicable decrees, laws, regulations, rules, orders and ordinances of any
governmental and other authorities having jurisdiction. We ensure that all persons either
employed or supplied by us to perform the services are aware of and comply with all site
rules.
We provide all necessary personal protective equipment to our staff which is essential for
undertaking the maintenance works in safe and sound manner.
We assure that the Services are executed and completed with the greatest possible care,
in a professional manner and in accordance with mutually agreed requirements.
We are capable to handle more than 1000 sites through out the Country.
We will be bound to visit sites once every month regular compulsorily for provision of
services. The contractor during such monthly visit shall inspect and provide routine
maintenance and services to the equipment installed at the sites. It is hereby clarified for
the convenience of parties that the monthly visit of the contractor as envisaged herein
shall not be affected and shall be in addition to all or any emergency visits made by the
contractor to the sites.
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I & M Telecom Company
Introduction
We also provide services related to commissioning of new generators at the site. Any kind
of equipment and technical support needed for a newly installed site can be provided on
the spot with in a short notice.
To provide/install a new additional fuel tank with a generator set, we also have a
workshop where we manufacture these tanks. Our rates are competitive than any fuel
tank provider in the market. These tanks are manufactured with state of the art designs
using best quality raw material which can be compared with any good Fuel tank provider
in the market.
We have engineers and technical experts who have a great experience in the field of
power related equipment installation, especially in the field of communication towers.
These engineers/technicians can provide services, related to installation of any power
related equipment.
11- Clients
Our main client in the field of telecommunication is:
Mobiserve (Mobilink)
For all above client we are providing different kind of engineering services in North region
( Khyber, Charsadda and Nowshera areas) and maintaining 118 sites on turnkey basis.
Similarly preventive maintenance (PM) visit reports are also sent monthly to the client to
keep them updated about sites condition/activities. Monthly meeting with our client have
proved very helpful in discussing different issues related to sites.
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I & M Telecom Company
Introduction
We have country wide network of our offices from where our teams can move to any site
easily. Each office has been assigned a region for maintenance of communication towers.
An office specified for a region performs its duties as a completely independent entity.
Each office has its own inventory for electrical/mechanical spares, vehicles, manpower,
and schedule of routine visits. However all sub office branches are controlled from our
head office here at Lahore.
Technical Staff: We have more than 150 experts serving in different regions of Pakistan
and working round the clock.
GENERATOR MAINTENANCE
Scope of work
Different electrical and mechanical, general maintenance checks in a routine visit will be as
follows:
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I & M Telecom Company
Introduction
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I & M Telecom Company
Introduction
Appendix-II
Note:
The contractor shall have the facility to undertake minor leakage repair/ refrigerant fillings jobs
at site.
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I & M Telecom Company
Introduction
Appendix-III
REFUELLING
Scope of work
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I & M Telecom Company
Introduction
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I & M Telecom Company
Introduction
Appendix-IV
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I & M Telecom Company
Introduction
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I & M Telecom Company
Introduction
For new connections VES will be responsible for whole process of getting a Demand
Notice, its payment and then installation of a new electricity connection for BTS sites.
The payment of Demand Notice amount will be arranged by the the customer within 5
to 7 days. Installation of meter connection will be the responsibility of VES.
The Paid Demand Notice will be Re-submitted to the customer for office record.
Appendix-V
BTS
BTS Room
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I & M Telecom Company
Introduction
Microwave
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I & M Telecom Company
Introduction
Towers
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I & M Telecom Company
Introduction
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