Professional Documents
Culture Documents
Unit / Subject Name: Manage IP, ethics and privacy in ICT environments_T2022
Assessor’s Feedback:
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Department: Date: / /
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Assessment Task 1: Knowledge Test
Provide your response to each question in the box below.
b. Professional Development
a) identify those potentially impacted by your work and explicitly consider their interests;
b) raise with stakeholders any potential conflicts between your professional activity and legal or other
accepted public requirements;
c) advise your stakeholders as soon as possible of any conflicts of interest or conscientious objections
that you have;
d) take into consideration the fact that your profession traverses many other professions, and has
implications for other social systems and organisations;
e) endeavour to preserve the integrity, security, continuity and utility of ICT;
f) respect the intellectual property of others; and
g) endeavour to preserve the confidentiality and privacy of the information of others.
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Q2: Explain the processes that an organisation can use to Satisfactory
communicate its policies and procedures to its employees? Write response
30-50 words for each communication method. Yes ☐ No ☐
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Q3: Answer the following: Satisfactory
response
a. Explain the purpose of organisational standards for Yes ☐ No ☐
customer service. Write your answer in 30-50 words.
a. Organisational standards are benchmarks with which your organisation can reflect on customer
engagement with your product or service. It helps companies to manage customer interactions to
increase customer satisfaction. This in turn leads to higher satisfaction ratings and ultimately higher
profits for your organisation.
c.
1. Enunciate clearly, keep your voice volume moderate, and speak slowly and clearly when answering
the phone so your caller can understand you easily.
2. Control your language when answering the phone. Don't use slang or buzzwords.
3. Train your voice and vocabulary to be positive when phone answering, even on a "down" day.
4. When you answer the phone, take phone messages completely and accurately.
5. Always ask the caller if it's all right to put her on hold when answering the phone, and don't leave
people on hold.
6. Answer all incoming phone calls before the third ring.
7. When you answer the phone, be warm, enthusiastic, and professional.
8. When answering the phone, welcome callers courteously and identify yourself and your
organization immediately.
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Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
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Q4: Answer the following: Satisfactory
response
a. What is an ICT system? What are the three (3) core Yes ☐ No ☐
components of ICT system. Provide at least two (2) examples
and write your answer in 100-150 words.
b. What are ICT system security systems? Write your answer in
20-30 words.
c. Summarise any five (5) industry practices/procedures for
security systems. Write your answer in 150-200 words.
a. ICT systems are primarily made up of three core components: • Operating system—core programs
that run on the ICT hardware that enable other programs to work. Examples of operating systems
include Microsoft Windows, Unix and IBM OS/400. • Databases—programs that organise and store
data.
b. An ICT system is a collection of computer hardware and programs that work together to support
business and operational processes. ICT systems are primarily made up of three core components: •
Operating system—core programs that run on the ICT hardware that enable other programs to work.
Examples of operating systems include Microsoft Windows, Unix and IBM OS/400.
• Databases—programs that organise and store data. Examples of database software include Oracle
database and Microsoft SQL Server.
• Applications—programs that deliver business and operational requirements.
Examples of applications include Oracle E-business suite, SAP and TechnologyOne. These components
are typically supported by an organisation’s network infrastructure.
c.
This is your first line of defense. A firewall dictates what data flows through and where it should go.
Firewalls keep unwanted files from breaching your network and compromising your assets.
2. Routers are used by networks mainly to police the flow of traffic. But routers are actually complete
with security features.
There are some routers that have better security features than a firewall. These include the following:
A WPA2 is popularly used on wi-fi networks. It is much better than its predecessor and uses stronger
wireless encryption methods.
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4. Keep your email secure.
Your email is a highly sought after target by black hat hackers. It is not uncommon to receive email
from suspicious sources.
In the same Verizon Data Breach Investigations Report, it stated that attacks against web applications
have increased at an alarming rate, with 51 percent of the victims being financial institutions.
Q5: Identify the federal and state WHS legislation applicable to your state Satisfactory
and explain its purpose. Write your answer in 50-100 words. response
Yes ☐ No ☐
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National Provider No. 91136| CRICOS Registration No. 02658G
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Q6: Identify, document and explain the state and federal legislations related Satisfactory
to the key concepts given in the table. response
Yes ☐ No ☐
Disability Discrimination Act 1992 The Commonwealth Disability Discrimination Act 1992
(Commonwealth) (DDA) makes it against the law to treat people
unfairly because of a disability. a person's thought
processes, perception of reality, emotions or
judgment or that results in disturbed.
Age Discrimination Act 2004 The Age Discrimination Act 2004 is an Act of the
(Commonwealth) Parliament of Australia that prohibits age discrimination in
many areas including employment, education,
accommodation and the provision of goods and services.
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promote equality before the law for all persons,
regardless of their race, colour or national or ethnic origin,
and make discrimination against people on the
basis of their race, colour, descent or national or
ethnic origin unlawful.
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Trade Marks Act 1995 This Act provides for the registration of trade marks, collective
certification trademarks and defensive trademarks
and sets out and protects the rights deriving from
registration.
Privacy
Privacy Act 1988 (Cth) Privacy Act 1988 (Cth) (Privacy Act) governs the way in
which business entities and federal government agencies
must handle personal information, largely through the 13
Australian Privacy Principles (APPs) set out within the
Privacy Act.
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Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
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Q7: Answer the following: Satisfactory
response
a. What do you mean by Australian Copyright Law? Write your Yes ☐ No ☐
answer in 50-100 words.
b. List the four (4) examples of ICT related work, protected by the
copyright act.
a. The copyright law of Australia defines the legally enforceable rights of creators of creative and
artistic works under Australian law. The scope of copyright in Australia is defined in the Australian
Copyright Act 1968 (as amended), which applies the national law throughout Australia. Designs may
be covered by the Copyright Act (as sculptures or drawings) as well as by the Design Act. Since
2007, performers have moral rights in recordings of their work.
b.
1. Copying Software
2. Copying or downloading music
3. Copying images or photographs from the web
4. Copying text from webpages and using it in the work or posting it onto the websites and
pretending it is your own work.
Q8: Prepare a list of any seven (7) methods to communicate new or revised Satisfactory
policies and procedures to the stakeholders. response
Yes ☐ No ☐
1. Meetings
2. Conference Calls
3. Newsletters/ Email/ Posters
4. Hallway Conversations, Bathroom conversations
5. Lunch Meetings, Drink at the bar after work
6. Sporting events
7. Voice mail
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Q9: What do you mean by confidentiality, integrity and availability according Satisfactory
to CIA triad? Write 50-100 words for each term. response
Yes ☐ No ☐
Confidentiality, integrity, and availability, also known as the CIA triad, is a model designed to guide
an organization’s policy and information security. The goal of the CIA Triad of Integrity is to ensure
that information is stored accurately and consistently until authorized changes are made.
Integrity means that protection against improper modification and destruction of information,
ensuring that information cannot be changed undetected, and ensuring the integrity of the
information.
Ref: Confidentiality, Integrity, Availability (CIA Triad) — The Backbone of Cybersecurity | by Ensar
Seker | DataDrivenInvestor
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b.
• Collecting feedback from stakeholders during the implementation process, to monitor how well the
intervention is doing.
• Stakeholders close to the intervention may well have valuable insights and information to feedback
to the main team
• This feedback can help you assess progress against objectives and consider how to take advantages
of new opportunities or respond to problems
• Understanding stakeholders’ perceptions and expectations of the project, and their views about
what has contributed to success or failure, is key to any process evaluation
• Collect feedback from key stakeholders on the progress of the intervention, possibly via one-to-one
sessions or larger, formal meetings. Consult stakeholders and other staff outside your organisation
who may be affected by the intervention.
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Q11: Answer the following: Satisfactory
response
a. What are the five (5) factors to ensure confidentiality of Yes ☐ No ☐
stakeholder’s interest? Write your answer in 50-100
words.
a.
• Support workers do not tell other people what is in a stakeholder’s file unless they have permission
from the client
• Information about stakeholders’ is not told to people who do not need to know
• Stakeholder’s medical details are not discussed without their consent
• Stakeholder’s have the right to keep any information about themselves confidential, which includes
that information being kept from family and friends.
b. Proprietary information, also known as a trade secret, is information a company wishes to keep
confidential. Proprietary information can include secret formulas, processes, and methods used in
production. It can also include a company's business and marketing plans, salary structure, customer
lists, contracts, and details of its computer systems. In some cases, the special knowledge and skills
that an employee has learned on the job are considered to be a company's proprietary information.
For stakeholder’s interest, this term refers to the data belonging to the stakeholder and may include
financial information, intellectual property (concepts, designs, techniques), technical documentation,
artwork, and the like.
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Q12: What are the ten (10) considerations, for drafting or updating Satisfactory
organisation’s privacy policy and procedures? Write your answer in response
100-150 words. Yes ☐ No ☐
• A detailed list of what personal information your business collects, specific to your business.
• A disclaimer that you will log information about the individual’s access and use of your website,
including through cookies, browser, operating system and Internet service provider domain name.
• A detailed list of uses of personal information, specific to your business.
• A detailed list of disclosure of personal information, specific to your business, including disclosure to
any third party as required under the Australian Privacy Principles.
• Whether you will disclose personal information to overseas recipients, and if so which countries, as
required by the Australian Privacy Principles.
• A clause setting out what happens to personal information where there is a change of control of the
business.
• A suite of clauses about dealing with sensitive information.
Q13: Explain different measures that can be implemented to avoid a breach Satisfactory
of copyright complaint. Write your answer in 100-150 words. response
Yes ☐ No ☐
• Where you are using someone else’s material your material, ensure that you have their permission
to use it.
• Where you are commissioning work from third parties (for example where you ask someone to take
some publicity photographs or where you ask someone to develop a website for you) you should
ensure, insofar as it is possible for you to do so, that the copyright is transferred to you or that you
are granted a licence to use the material which is as broad as possible in terms of the use you may
want to make of it.
• Where you are developing material of your own but are drawing on the work of others, every effort
should be made to make your material as distinct and separate from the source material as possible.
The greater the degree of similarity the higher the risk of a complaint.
• In practical terms, a straightforward ‘sense check’ can be very effective. Asking an independent
person who is unfamiliar to compare your material with any source material and give a view as to
any similarity can be a useful test. This is, in essence, the starting point for any judge if a dispute
were to arise.
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Q14: Answer the following: Satisfactory
a. Why is it important to review the code of ethics of the response
organisation? Write your answer in single sentence. Yes ☐ No ☐
b. How should the review of the code of the ethics to be
conducted? Write your answer in 30-50 words.
c. How can you review the staff understanding of the code of
ethics? Write your answer in 30-50 words.
a. To keep our code of conduct up to date we should review it regularly; once or twice a year should
be enough.
b. Review each section of your code of conduct and make sure it still represents the values of your
business. You should also review current standards and guidelines and any new policies introduced
for the business.
Consider any areas that could be added to the code.
C. You can review staff understanding of your code of conduct by requiring them to complete a
survey or questionnaire. Focus your questions on any new sections and particular areas of your code
that you think your staff may not fully understand.
The surveys will identify areas that staff may need further training in and areas of your code that
may be unclear and need reviewing.
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Assessment Task 2:
Unit / Subject Name: Manage IP, ethics and privacy in ICT environments_T2022
Assessor’s Feedback:
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National Provider No. 91136| CRICOS Registration No. 02658G
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Unit / Subject Code: Assessment No:
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Assessment Task 2 - Project
Copyright is a legal right, existing in many countries around the world, that grants the creator of an
original work exclusive rights to achieve whether, and under which conditions, this original work may
be used by others. This is usually only for a limited timeline
Copyright
Legislative The Organisation is subject to the provisions of the Copyright Act 1968.
requirement
s
Infringement Whatever person who commits such an infringement shall be personally liable under
of Copyright the Copyright Act. The Organisation may also be found liable.
Expiry of Generally copyright lasts in a work for 70 years after the death of the creator, or 70
Copyright years after its first publication.
If copyright expired before 1 January 2005, it was not revived, even if it was less
than 70 years.
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Identify things that can be copyrighted in your org
Breaches
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Introduction (30-50 words)
A code of morals is a guide of benchmarks planned to empower specialists to lead business truly and
with reliability. This set of principles has been designed to assist members in sound professional
judgement while upholding ethical ideas and obligations.
Ethics
Purpose As ICT continues to place an increasingly pervasive role in all our lives, the way in
which ICT professionals conduct themselves will be subject to greater scrutiny. To
legitimately call themselves professionals, those working in ICT must not only
operate within the bounds of the law but go beyond that to conduct themselves
ethically and responsibly at all times.
Scope This Code of Ethics (“Code”) applies to all employees, officers and directors of the
company.
Code of All employees of the organisation must comply with the organisation's behaviours
ethics notice and Code of Conduct.
3. Treat everyone with respect and courtesy and without harassment of any
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kind
6. Comply with any lawful and reasonable direction given by someone in the
organisation who has the authority to give the direction
Ethical Integrity
standard
Checklist Objectivity
Confidentiality
Professional Behaviour
-Interpersonal factors
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Resources/ Disability Discrimination Act 1992 (Commonwealth)
Introduction
Privacy policies are important for compliance with different privacy legislation, and data privacy
policies also help set expectations with your organisation. Furthermore, it is necessary to develop a
privacy checklist that is to be used in the organisation to make sure they adhere to the requirements
of the current Australian privacy act.
Privacy
Purpose Conduct a research, analyse current Australian privacy law and standards
and prepare a privacy policy and procedure that address the issues identified
in the audit conducted. In addition to Determine and ensure the integrity,
confidentiality, security and availability of information as required by the
organisational policy.
Privacy law The Organisation is subject to the provisions of the Privacy Act 1988 (Privacy Act).
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Privacy Policies and procedures related to:
policy and
procedure Personal information collected and held
Security
Security
Integrity
Resources/
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References - Privacy Act 1988
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PART B : MEETING AGENDA
1. Meeting Objective
There are some objectives such as check compliance with the legislations and standards related to
copyright, professional conduct and privacy applicable to the organisation, Identify key issues related
to compliance and conduct further investigations, review and develop code of ethics and monitor the
workplace to ensure code of ethics is appropriate and being applied and Conduct internal audits of
the copyright, ethics and privacy issues in the organisation.
2. Attendees
3. Meeting Agenda
-Conduct internal audits of the copyright, ethics and privacy I.T. Manager 8:30
issues in the organisation
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-Update the policies and procedures to meet the changes in Staff 10:30
legislations and regulations
-Review and develop code of ethics and monitor the workplace Compiance 12:30
to ensure code of ethics is appropriate and being applied. Manager
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4. Pre-work/Preparation (documents/handouts to bring, reading material, etc.)
Description Prepared by
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Assessment Task 3:
Unit / Subject Name: Manage IP, ethics and privacy in ICT environments_T2022
Assessor’s Feedback:
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National Provider No. 91136| CRICOS Registration No. 02658G
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Unit / Subject Code: Assessment No:
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Assessment Task 3:
Template 1:
1. Ideas, concepts, styles, techniques and information are also protected by copyright?
3. Meetings, conference calls and voice mail are methods to communicat procedures to the
skateholders?
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5. Is the Organization of the subject to the provisions of the Copyright Act 1968?
6. Can any person who commits such an infringement shall be personally liable under the
Copyright?
7. After the death of the creator, is Copyright the last in a work for 70 years?
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10. Is it important for the oraganization folowing all the standards and lwasd regading
Copyright Act?
__________________________________________________________________________________
____________mention about reward and realize the awareness and
knowledge._________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
_____________________________________________________________________
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Template 2:
Team members questionnaire Survey Template (Code of ethics policy and procedures)
2. Is the Code of Ethics apply to all employees, officers and directors of the company?
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5. Is Age Discrimination Act 2004 a legislative requirement?
9. Treat everyone with respect and courtesy and without harassment of any kind is it
consider a procedure?
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Strongly Disagree Neutral Agree Strongly
Disagree Agree
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________________________________________________
Template 3:
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3. Personal information collected and held is a policy and procedure?
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8. Protect your persoanl inforamtion is considering a private policy?
10. Is Data protection and information security important for the privacy of the
organization ?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________________________________________________
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Part B:
After preparing the questionnaire, you are required to arrange a team meeting with the team members.
The participants of the meeting will include following team members (I.T Manager and staff members
(any two)).
Template 1:
1. Ideas, concepts, styles, techniques and information are also protected by copyright?
3. Meetings, conference calls and voice mail are methods to communicat procedures to the
skateholders?
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Strongly Disagree Neutral Agree Strongly
Disagree Agree
5. Is the Organization of the subject to the provisions of the Copyright Act 1968?
6. Can any person who commits such an infringement shall be personally liable under the
Copyright?
7. After the death of the creator, is Copyright the last in a work for 70 years?
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National Provider No. 91136| CRICOS Registration No. 02658G
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Strongly Disagree Neutral Agree Strongly
Disagree Agree
10. Is it important for the oraganization folowing all the standards and lwasd regading
Copyright Act?
__________________________________________________________________________________
____________mention about reward and realize the awareness and
knowledge._________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
_____________________________________________________________________
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Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
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Template 2:
Team members questionnaire Survey Template (Code of ethics policy and procedures)
2. Is the Code of Ethics apply to all employees, officers and directors of the company?
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National Provider No. 91136| CRICOS Registration No. 02658G
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5. Is Age Discrimination Act 2004 a legislative requirement?
9. Treat everyone with respect and courtesy and without harassment of any kind is it
consider a procedure?
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National Provider No. 91136| CRICOS Registration No. 02658G
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Strongly Disagree Neutral Agree Strongly
Disagree Agree
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________________________________________________
Template 3:
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3. Personal information collected and held is a policy and procedure?
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8. Protect your persoanl inforamtion is considering a private policy?
10. Is Data protection and information security important for the privacy of the
organization ?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________________________________________________
Feedback: Based on the answers looks the IT manager does have important knowledge and
insight about all these three areas namely code of ethics, privacy and copyright. It provides
an impression that the program is sorting out correctly and overall employees’s awareness
are improving. It is not neccessary to change anything in program at this time.
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QUESTIONER COMPLETED BY STAFF MEMBER
Template 1:
1. Ideas, concepts, styles, techniques and information are also protected by copyright?
3. Meetings, conference calls and voice mail are methods to communicat procedures to the
skateholders?
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5. Is the Organization of the subject to the provisions of the Copyright Act 1968?
6. Can any person who commits such an infringement shall be personally liable under the
Copyright?
7. After the death of the creator, is Copyright the last in a work for 70 years?
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10. Is it important for the oraganization folowing all the standards and lwasd regading
Copyright Act?
__________________________________________________________________________________
____________mention about reward and realize the awareness and
knowledge._________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
_____________________________________________________________________
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National Provider No. 91136| CRICOS Registration No. 02658G
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Template 2:
Team members questionnaire Survey Template (Code of ethics policy and procedures)
2. Is the Code of Ethics apply to all employees, officers and directors of the company?
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National Provider No. 91136| CRICOS Registration No. 02658G
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5. Is Age Discrimination Act 2004 a legislative requirement?
9. Treat everyone with respect and courtesy and without harassment of any kind is it
consider a procedure?
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National Provider No. 91136| CRICOS Registration No. 02658G
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Strongly Disagree Neutral Agree Strongly
Disagree Agree
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________________________________________________
Template 3:
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National Provider No. 91136| CRICOS Registration No. 02658G
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3. Personal information collected and held is a policy and procedure?
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8. Protect your persoanl inforamtion is considering a private policy?
10. Is Data protection and information security important for the privacy of the
organization ?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________________________________________________
Feedback: Based on the answers looks the Staff member does have important knowledge
and insight about all these three areas namely code of ethics, privacy and copyright. It
provides an impression that the program is sorting out correctly and overall employees’s
awareness are improving. It is not neccessary to change anything in program at this time.
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National Provider No. 91136| CRICOS Registration No. 02658G
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Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.0 Nov 2021