Case Study:

HR Contributes at SYSCO

Question No 1

How does market-driven approach illustrate that HR has strategic, Operational’ and administrative roles
at SYSCO?

Strategic Role:

They create a coherent framework for the employees. HR gathers all the information and then made a
strategy according to that regional environment. And then whole organization works in accord to those
strategies.

Operational Role:

At SYSCO, the HR developed initiatives to increase safety, which reduced workers’ compensation claims
by 30% and the problem of recruiting these workers were also solved by the help of Virtual resource
center (VCR). All this resulted in reduced cost incurred due to employee turnover.

Administrative role:

At SYSCO, the HR assemble data on all the HR activities throughout the operational management with
the help of VCR virtual resource center

Question No 2

Discuss what type of HR changes could have affected reduction in workers’ compensation expenses,
employee turnover, and increases in customer satisfaction?

Explanation

One source of data is workplace climate surveys of employees. Using the survey data, HR developed
initiatives to increase safety, which reduced workers’ compensation claims by 30%, resulting in savings
of $10 million per year. By implementing a variety of programs and services the HR of SYSCO reduce
the turnover of employees through those strategies. This helped reduce employee turnover rate throughout
the organization which eventually leads to reduce in cost. Increased customer satisfaction is when the
turnover rate of employees is less than the customers become more satisfied old employees are more
acknowledged and experienced so they provide better services to the customers in SYSCO. Delivery
services by HR were also improved operations of trucks and delivery drivers. All this ensured better
customer services and improved customer satisfaction