TTC Guide to Carrier Error

Published May 1, 2019

Error Type Error Error Description When to Use

Based on the client/carrier agreements on file the carrier is overcharging our client.
When taking a rate error, you must populate the Tariff Authority field explaining why
Misapplication of Contract and/or
the invoice is being short paid. Additionally, a Rate Error should always be used when
RATE Rates. See Correction Notice for
there is a difference between the amount charged and paid. Example: Amt Charged =
Details.
$225.00, Amt Paid = $175.00, Tariff Authority = "$50.00 Liftgate Charge Not
Applicable"

Carrier Billing Error. This Invoice is
CBE
not the Responsibility of Our Client.
Audit Errors/Savings Double Billing. These Charges were
DBL Previously Billed & Paid under
Another Invoice Number.
Duplicate. This Invoice was
DUP
Previously Paid.
Carrier Billing Error should only be used in two situations 1.) Based on the shipping
Terms (Prepaid, Collect, Third Party, or Inco terms) this invoice is not the responsibility
of our client (i.e. client is shipper and terms are collect) 2.) The invoice is not the
responsibility of our client or the client divisions we handle (example if an invoice says
Estee Lauder, but the Bill of Lading is shows Coca-Cola and has nothing to do with
Estee.
Carrier Billing Error should always yield a $0.00 paid. If you are looking to process a
short pay under this category, please use RATE error.
The client Reference number (i.e. Bill of Lading, Shipment Number, PO, etc.) has
already been processed and paid under a different invoice number. The Tariff
Authority Field Should be populated to reflect the original Carrier Invoice Number the
charges were processed under
This invoice was already paid under same invoice number and for same dollar amount.

Used for Internationally Based Clients ONLY (i.e. EMEA, ASIA PAC, etc.) Based on the
Correction and/or Credit Memo
CORR client/carrier agreements on file, this invoice was over charged. Carrier must submit a
Requested
corrected invoice as well as a credit memo for the original amount billed.

This Error Category can and should only be assigned by the I.T. Team. When this is
used it means that the Client is entitled to the Money Back Guarantee Refund because
FAIL Parcel Service Failure parcel shipment was delivered after agreed upon service level and time window. i.e.
Service Level was "Next Day Early AM" and package did not arrive until 1:00 in the
afternoon.
 Bill of lading(s) provided do not match to the shipment details shown on the Carrier’s
4INC Incorrect Bill of Lading Attached
Invoice.
6BIL Bill of Lading is Illegible Poor copy of BOL, cannot be read.
Not All Required Bill of Ladings are Invoice references multiple shipments, however the respective bills of lading for those
9NOT
Attached shipments were not included on the initial billing by carrier
No Bill of Lading was provided on initial billing. Bill of Lading will be necessary to audit
BOL Bill of Lading Not Provided
this invoice.
Invoices for Inbound Shipments
2RET Require a Copy of the Delivery Carrier did not submit a copy of the Delivery Receipt, which is required for this client.
Receipt

Carrier Returns Carrier did not supply all necessary backup documentation needed in order to audit
Incomplete Billing, Carrier Must
invoice. This can be used for missing Weighing and Inspection Certificates, lumper
5INC Supply Requested Documents and
receipts, etc. User must enter more detail into the return reason so the carrier has
Resubmit.
clear understanding of what must be resubmitted.
7FRE Invoice is Illegible Poor copy of carrier invoice, cannot be read.
Statement and/or informational
invoice only. Carrier Must Supply Only a Statement referencing open invoices was processed, carrier must submit the
INFO
Invoice(s) and Backup individual invoices in order to process.
Documentation
This category should be used when all other "Return" Category Error Codes do not
MISC Miscellaneous Billing Error cover the issue at hand. Please be sure to fill out the Return Notes to provide
additional detail regarding what action the carrier should take