Dear Hiring Manager,

I am writing to express my strong interest in the Support Engineer role at EGI. With over 2
years of experience as a Technical Support Specialist, I am confident in my ability to provide
exceptional technical assistance and troubleshooting expertise.

Throughout my career, I have honed my skills in diagnosing and resolving complex technical
issues related to computer systems, software, and hardware. My proficiency in Windows 10,
network troubleshooting, and Microsoft Office 365 aligns perfectly with the requirements of
the role. I have a proven track record of effectively communicating with customers, staying
calm under pressure, and providing friendly and patient customer support.

My experience includes responding to queries via phone, chat, and web tickets, logging
incidents, and resolving LAN/WAN issues. I excel at remote troubleshooting, determining
optimal solutions, and documenting incidents and solutions accurately.

Moreover, I am a strong advocate for teamwork, adaptability, and continuous improvement.

The values and principles outlined in EGI's mission resonate deeply with me. I am eager to
contribute to the organisation’s dedication to trust, creativity, and a diverse and inclusive
environment.

Thank you for considering my application. I am excited about the opportunity to contribute to
EGI's success and support its users effectively. I look forward to the possibility of discussing
how my skills and experiences align with the role in greater detail.

Sincerely,
Swastik Sourjeet