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SPARK Matrix™:
Retail Product Lifecycle
Management (PLM), 2022
Market Insights, Competitive Evaluation, and Vendor Rankings
October 2022
TABLE OF CONTENTS
Executive Overview
Retail PLM plays an essential role in the journey toward the development of the
product. PLM was originally designed to help engineers collaborate on the latest
product designs and control information across the lifecycle of a product. Since
the technology stack was on-premises, PLM solutions focused only on internal
employees, thus resulting in poor visibility in the whole product lifecycle. The poor
visibility of information tends to increase the fulfillment time, resulting in poor user
experience. Current-era retail PLM focuses on products that are manufactured by
a third party, thus requiring collaboration and integration into PLM. PLM allows
retailers to deliver a seamless, consistent, personalized experience as well as
provide flexibility in the development cycle. Additionally, Retail PLM software
helps in updating product changes, advancements, and industry compliance in
real-time, thus assisting in timely collaboration between all departments in the
product development process regardless of the location.
Retail PLM is being progressively adopted by global retailers to manage the ever-
increasing complexities of product development and fulfillment situations in the
retail sector. Companies are striving to provide their users with visibility in every
cycle of product development to optimize the process and improve the cycle
by eliminating operational processes and materialistic costs. Therefore, PLM is
increasingly becoming an integral part of the retail product development cycle
and is integrated with document management, embedded visualization, workflow,
distributed collaboration, multi-CAD data management, tech-pack management,
and change and configuration management. Retail PLM software’s key value
proposition of providing unified visibility and eliminating waste across the product
development cycle enables retailers to gain a competitive advantage with efficient
workflow.
The following are the key competitive factors and differentiators for the evaluation
of retail PLM vendors. While most of the retail PLM solution providers may offer
all the core functionalities, the breadth and depth of the functionalities may
differ. Driven by increasing competition, vendors are looking at improving their
technology capabilities and overall value proposition.
Product Portfolio Management: Vendors provide the PPM capability that allows
retailers to decide whether certain products should stay or not, should increase or
decrease in cost, or require an update to meet consumers’ changing tastes and
new market interests. It optimizes a company’s product offering and increases
market growth opportunities. These benefits strengthen the overall strategy of a
business structure by creating a solid set of products in the portfolio and managing
them effectively. Organizations should look for PPM capability as it greatly assists
in maintaining the product mix.
Supplier Collaboration and Sourcing tools: Organizations must opt for vendors
that focus on supplier collaboration and management tools that assist in identifying
and comparing global suppliers as well as creating, issuing, and managing the
sourcing. Collaboration capability further offers visibility into the quoting, sampling,
and final selection of products by notifying the supplier of new requests. Supplier
collaboration and sourcing tools help users increase their efficiency, reduce risk,
and improve compliance across the development cycle.
Tech Pack Management and Collaboration: Vendors are focusing on tech pack
management to enables retailers to provide a central location to organize their
assets (i.e., images, product design, and other rich media). This capability also
helps in classifying the assets based on their business operation and usage/
purpose. It aids in leveraging artificial intelligence (AI), machine learning (ML),
algorithmic optimization, simulations, scenarios, and other aspects of advanced
analytics to provide new insights, automate planning and reduce time, maintain
optimal inventory levels, and mitigate/reduce risks from the supply chain. It
also helps retailers to make faster and smarter business decisions, understand
customer requirements, and predict insightful market trends. Additionally, it helps
retailers in streamlining the process and tracking the changes in real-time.
Integration and Interoperability: The retail PLM platform should offer seamless
integration and interoperability with ERP, and product development cycle and
improve the flow of information to provide greater visibility. Retail PLM vendors
may provide out-of-the-box integration connectors, and a well-documented API to
achieve integration with multiple development tools. Users should evaluate vendors’
capability to provide out-of-the-box or custom integration with best-of-breed
solutions or suite providers. Some integration and APIs are not comprehensive
and may only provide limited functionality. Enterprises should carefully evaluate
the vendor’s existing technology capabilities, along with their technology vision
and roadmap, to improve overall satisfaction and customer ownership experience
for long-term success.
just enabling better analysis from extrapolated statistics but also making design
development and manufacturing workflows smarter. The machine learning
capability can also assist analysts with actionable contextual information related
to creating adaptive user interfaces. Vendors are incorporating ML-based models
to offer immediate detection and unique methods to identify new market trends
and designs. PLM providers are enhancing their existing capabilities by leveraging
AI and ML in their solutions to provide a comprehensive package in one platform.
Vendor’s strategy and roadmap: Users should consider the vendors’ capability
to formulate a comprehensive and compelling technology roadmap before the
adoption of retail PLM. Vendors are investing in digital transformation, catering to
specific-use cases, and continuously investing in R&D for their retail PLM platform.
Some of the vendors are investing in innovating their retail PLM platform by
incorporating AI-powered information, improved workflow & team collaboration,
seamless data ingestion framework, and forecasting engines. Vendors are also
providing connectors, real-time detection and response, tighter integration with
fabric products, as well as expanded connector coverage with focused integration
content packs.
• Proven Record: Evaluation of the existing client base from SMB, mid-
market and large enterprise segment, growth rate, and analysis of the
customer case studies.
SPARK Matrix™:
Retail Product Lifecycle Management
(PLM) Solutions
Strategic Performance Assessment and Ranking
Vendor Profiles
PTC
URL : www.ptc.com
FlexPLM V12, PTC’s latest edition to its retail PLM offering, provides users with a
new, modern, eComm-inspired and intuitive UI/UX with a focus on personalization,
faster navigation, and responsive layouts that automatically adapt to almost any
device and screen size, keeping users connected wherever they are. The platform
helps retailers create and manage product assortment strategies, including product
features and financial metrics such as cost and pricing. It also develops materials/
components information, creates detailed product specifications, and captures as
well as manages designs with bi-directional integration to Adobe Illustrator and
3D design tools, helping users manage the end-to-end development of a product.
FlexPLM also offers excel-like grids with customizable views and user-selected
columns, providing users with a personalized view of their data that is easy to
understand, modify and adjust. In addition, a highly visual google-like search
capability provides users with faster access to critical product development data.
Analyst Perspective
Following is the analysis of PTC’s capabilities in the global retail PLM market:
Research Methodologies
Secondary Research
Following are the major sources of information for conducting secondary research:
Literature Research
Primary Research
Quadrant analysts use a two-step process for conducting primary research that
helps us in capturing meaningful and most accurate market information. Below is
the two-step process of our primary research:
Market Estimation: Based on the top-down and bottom-up approach, our analyst
analyses all industry participants to estimate their business in the technology
market for various market segments. We also seek information and verification of
client business performance as part of our primary research interviews or through
a detailed market questionnaire. The Quadrant research team conducts a detailed
analysis of the comments and inputs provided by the industry participants.
Quadrant research team researches with various sales channel partners, including
distributors, system integrators, and consultants to understand the detailed
perspective of the market. Our analysts also get feedback from end-users from
multiple industries and geographical regions to understand key issues, technology
trends, and supplier capabilities in the technology market.
Data Analysis:
Market Forecast & Competition Analysis
Quadrant’s analysts’ team gathers all the necessary information from secondary
research and primary research to a computer database. These databases are then
analyzed, verified, and cross-tabulated in numerous ways to get the right picture
of the overall market and its segments. After analyzing all the market data, industry
trends, market trends, technology trends, and key issues, we prepare preliminary
market forecasts. This preliminary market forecast is tested against several market
scenarios, economic scenario, industry trends, and economic dynamics. Finally,
the analyst team arrives at the most accurate forecast scenario for the overall
market and its segments.
SPARK Matrix:
Strategic Performance Assessment and Ranking
After finalization of market analysis and forecasts, our analyst prepares necessary
graphs, charts, and table to get further insights and preparation of the final
research report. Our final research report includes information including market
forecast; competitive analysis; major market & technology trends; market drivers;
vendor profiles, and such others.