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Protection Study Materials

Consumer Protection Act:

Meaning and Importance

Consumer Rights As Per

Consumer Protection Act 1986
Consumer Protection Act provides Consumer Rights to
prevent consumers from fraud or speci;ed unfair
practices. These rights ensure that consumers can make
better choices in the marketplace and get help with
complaints.

1. Right to Safety :

Meaning: Consumers has the right to be

protected against products and services which are
hazardous to health, life and property.

The requirement from products and services:

Quality, Quantity, Reliability and Performance
should be assured in the products and services
provided by sellers.

Example: Electrical appliances without ISI mark

may cause serious injuries. While offering iron into
the market, the uses of iron should be mentioned
with that product.

The other ;ve Consumer Protection Rights are as

follows:

2. Right to Get Information: This is an act to give for

setting out the practical management of Right to
information for citizens to acquire the data under control
of public jurisdictions, in order to develop clarity and
responsibility in the working of every public authority, the
organisation of a central information Commission and
State Information.

3. Right to Choose: The meaning of Right to Choose as

per the Consumer Protection Act 1986 is ‘the right to be
assured, wherever possible, to have access to a variety
of goods and services at competitive prices’.

4. Right to be Heard: This right says that the complaints

of customers should be understood by the seller. And it
also allows them to be heard before the sessions and
consumer panels. Right to be heard is one of the
rights granted to consumers by the consumer protection
act.

5. Right to Seek redressal: Right to seek

redressal against illegal trade systems or unfair
exploitation of consumers. It also involves the right to a
reasonable settlement of the legitimate complaints of
the consumer. They should be well aware of their rights
and must execute them.

6. Right to Consumer Education: The right to obtain the

knowledge and skill to be an acquainted
consumer throughout life. Ignorance of consumers,
especially of rural consumers, is chieQy accountable for
their exploitation. They should be well aware of their
rights and must execute them.

Importance of Consumer
Protection:
Consumer Point of View:

To shape Consumers- Indian customers are

not well-organised, and vendors exploit
them easily.
Impart Market Information- Most of the
consumer is clueless, and have no
information about the product they are
buying and this might cause them losses.
Physical Safety- Some products are
adulterated and can hamper consumer
health. So, they need to be protected.
Avert Monopoly- Irrespective of different
restriction many organisation follows
monopoly practice and consumers gets
inQuenced and should be protected.
Malpractices- Company pursues biased
trade practices, and unlawful trade
practices and this protection plays a crucial
role.
Misleading advertisement- Many
enterprises, intentionally trick consumers
through incorrect or deceptive
advertisements. This act will shield
consumers from getting exploited.
Education Consumers about their Basic
Rights- Most consumers ignore or do not
know about their rights. The Consumer
Protect Act educates them and secures
their rights and interests.

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