CITIZEN'S CHARTER TEMPLATE

Person in
Who May Documentary Maximum Processing Charge
Service Applied For Avail Requirements Detailed Steps and Duration Processing Fee in Php Position
Time Unit/Division

Filing of Complaint for
Preliminary Investigation Individuals
/Inquest Proceedings / Entities
Private 1. Investigation Data Form (NPS INV Form 1) duly accomplished Administrative
and certified under oath by complainant (2 copies) STEP 1 5 – 10 None Aide IV –
2. Complaint-Affidavit/Sworn-Statement of complainant /victim FOR PI: minutes Room 104
(7 copies plus the number of respondents) -Submit complaint and other required
3. Affidavit/Sworn-Statement of witness/es (7 copies plus the supporting documents (Note: Must be
number of respondents) properly arranged, labeled, paged and bound)
4. Supporting Documents, when required (7 copies plus number
of respondents) FOR INQUEST:
a. Certificate to File Action, for offenses covered by the (Step 3 to Step 6)
Katarungang Pambarangay
b. Medical certificate showing the nature and extent of injury,
in cases of frustrated or attempted homicide, murder, STEP 2 5 – 10 None Administrative
parricide and physical injuries -Fill-up Investigation Data Form (IDF) minutes Aide IV –
c. Police Investigation Report (2 copies) and submit to the docket Room 104
d. Police Sketches, in cases of vehicular collision section
e. Photographs, in cases of vehicular collision
f. Inventory/ List of articles/ Items subject of the offenses with
their respective values, in cases of theft, robbery, violation of STEP 3 5 – 10 None Prosecutor
P.D. 532 (Anti-Piracy and Anti-Highway Robbery) and - Certify under oath the information minutes on duty
violation of P.D. 1612 (Anti-Fencing Law) contained in the IDF, except when
g. Gambling paraphernalia or its photograph, if any, item / cash inquest
money (bet/wager) in cases or illegal gambling (P.D. 1602)
 h. Certification from the Traffic Management Group or LTO, STEP 4 3 – 10 None Administrative
for violation of the Anti-Carnapping Law (RA 6539) -Submit complaint / witness(es) affidavits minutes Aide IV –
i. Certification from the Firearms and Explosives Office (FEO) with transmittal letter and the duly Room 104
in cases of Illegal Possession of Firearms, ammunition and accomplished IDF
explosives (PD 1866, as amended by RA 8294)
j. POEA Certification of No-License or Non-Holder of authority, STEP 5 5 – 10 None Administrative
illegal recruitment cases -Receives the documents with the duly minutes Aide IV –
k. Chemistry Report/Laboratory examination report signed by stamped received copy of the IDF Room 104
forensic chemist, in cases of violation of Dangerous Drugs with assigned NPS docket number
Law/ Comprehensive Dangerous Drugs Act RA 9165
l. Death Certificate, in cases of parricide, murder, homicide
m. Authority to file complaint signed by the Commissioner of
Customs or Commissioner of Internal Revenue, for violation
of Tariff and Customs Laws or National Internal Revenue
Code, respectively

Additional requirements where the victim/offender is a minor

n. Birth Certificate or dental chart accompanied by the
certificate of the dentist, or affidavit of any of the parent/
disinterested person stating the age and date of birth of the
victim/offender
o. Certificate of discernment from the LSWD in cases covered
by RA 9344 (The Juvenile Justice and Welfare Act) in cases
where the offender is 15 years old and below 18 years old.

Filing of Motion for Private -Motion for Reconsideration / Reinvestigation and other STEP 1 1–3 None Administrative
Reconsideration/ Individuals supporting documents - Files a Motion for Reconsideration/ minutes Aide IV –
Reinvestigation / Entities Reinvestigation Room 104
(Complainant/
Respondent)
STEP 2 3–5 None Administrative
- Submit all documentary requirement minutes Aide IV –
after checking documents whether Room 104
complete, properly arranged, labeled,
and paged for accomplishment; and
whether copies were furnished to other
concerning party/ies.

('Note: If incomplete advice to submit

complete requirements)

STEP 3 1–3 None Administrative

-If complete, stamp “Date of Receipt” minutes Aide IV –
and initial on the accomplished Motion Room 104
for Reconsideration/ Reinvestigation

STEP 4 1–3 None Administrative

-Complainant/Respondent/Representa- minutes Aide IV –
tive accepts the duly stamp "Received Room 104
Copy" of the Motion for Reconsideration
/Reinvestigation.

-The person in charge/frontline records

the Motion for Reconsideration/
Reinvestigation in the logbook and
forward the same to the assigned
prosecutor.
Request for and Issuance Private For complainant or respondent: STEP 1 None Administrative
of Certified True Copies Individuals - Valid ID Card - Private individuals/entities/represen- Aide IV –
of Documents / Entities/or tative present proper identification Room 104
Any For authorized representative: card and request for issuance of a copy
Authorized - Valid ID Card & request letter duly approved by the party of resolved case on PI and Inquest
Representative concerned & authorization letter - Person in-charge/frontline identifies
the requesting party, secures the
documentary requirements, and issues
Request Form for accomplishment.

STEP 2
- Private individuals/entities/represen- None Administrative
tative accomplish the Request Form Aide IV –
and submit to the Docket staff Room 104

- Admin staff checks the data in the Assigned Admin

accomplished RF, verifies the status & staff of the
availability of the requested resolution Prosecutor
and seeks the approval of the request /Record
from the authorized official. Custodian

- Admin staff refers to the assigned

prosecutor who handled the case for
PI/Inquest or the Custodian of Records.

STEP 3 None Admin Staff/

- Admin Staff stamps “CERTIFIED Record
PHOTOCOPY/ MACHINE COPY” on all Custodian
pages of the requested resolution/
document.
STEP 4 None Administrative
- Administrative Officer / Designated Officer/
Officer certifies on all pages of the Designated
requested resolution/document. Officer

STEP 5 None Administrative

- Administrative Officer/ Admin Staff Officer/ Admin
releases the certified photocopy/ Staff
machine copy of the requested
resolution/ document and requires
the party to acknowledge receipt

STEP 6 None Admin Staff

- Private individuals/entities/represen-
tative receives the certified photocopy
/machine copy of the requested
resolution/document and signs in the
“Received by” portion of the Request
Form.

- Admin Staff indicates the action taken

in the lower part of the Request Form
and files it for record purposes.
Request for and Issuance Applicant/ 1. Official Receipt from the City Treasurer’s Office (City Hall) STEP 1 1-3 P50.00 Admin Aide IV –
of Case Record Clearance Client – P50.00 -Applicant/Client secures all necessary minutes from City Room 101
(FISCAL CLEARANCE) 2. Community Tax Certificate or any valid ID (BIR, Postal, requirements Treasurer Clearance
Voter’s, GSIS, SSS, PRC, Driver’s License, Passport, Etc.) -Admin Aide provides client with Section
3. Documentary Stamp application form and short briefing on
4. One (1) Latest Picture – either 1x1, 2x2 or passport size what to fill in the form provided. Assist
applicant in filling the form if needed.

STEP 2 3-5 Admin Aide IV –

- Applicant/Client submits the accom- minutes Room 101
plished form and other requirement Clearance
at the clearance section. Section
- Admin Aide receives and review
application and requirements. Provide
applicant with acknowledgment receipt
indicating the schedule of the release
of clearance. (1 DAY PROCESS)

*schedule of release of clearance may

be moved to a later date if client has a
criminal record.

STEP 3 Admin Aide IV –

- Do record check on the applicant 2-5 Room 101
*Applicants with no record, minutes Clearance
certification/clearance is prepared Section
/printed immediately.
*Applicants with record: trace and
check the status of the case.
 -DISMISSED CASE- certification is 20 - 30
printed; secure from applicant a copy minutes
of court dismissal order.
-PENDING CASE- certification is
printed indicating the status of the
CASE

STEP 4 5 - 10 Administrative
- Admin Officer does the verification of minutes Officer
application and certification.

STEP 5 within the day City Prosecutor

- Approval of Certification or Assistant
City Prosecutor
(Authorized by
the City
Prosecutor)

STEP 6 5 Admin Aide IV-

-Applicant/Cllient claims certificate on minutes Room 101
scheduled date Clearance
-Admin Aide receives claim stub/ Section
acknowledgment receipt; Applicants
log in name in record book. Release
Clearance.
Request for and Render Client/ None STEP 1 3-5 None Administrative
of Legal Assistance Requesting -Admin Aide get personal information minutes Aide IV –
Party from client on the subject matter. Room 104
-Assist client to the room of the
concerned Prosecutor/Prosecutor on
duty.

STEP 2 10 - 30 minutes Prosecutor/

-Prosecutor evaluates the inquiries, (time may vary Prosecutor on
concerned or request of the client. depending on duty
-Provide legal advice the nature and
extent of the
inquiry/subject
matter).