Professional Documents
Culture Documents
MOST
COMMON
INTERVIEW
QUESTIONS
AND
ANSWERS
ESL
1.TELL ME ABOUT YOURSELF.
This question seems simple, so many people fail to prepare
for it, but it’s crucial. Here's the deal: Don’t give your
complete employment (or personal) history. Instead, give a
pitch—one that’s concise and compelling and that shows
exactly why you’re the right fit for the job. Muse writer and
MIT career counselor Lily Zhang recommends using a
present, past, future formula. Talk a little bit about your
current role (including the scope and perhaps one big
accomplishment), then give some background as to how
you got there and experience you have that’s relevant.
Finally, segue into why you want—and would be perfect for
—this role.
“After working for XYZ Inc. for four years, there were some
changes made to the amount of client calls we were
expected to process per hour. I used the techniques we
were taught after the change took effect, but didn’t want
our customer service to slip. Unfortunately, I wasn’t
consistently completing the required number of calls, and,
as a result, I was let go. I felt really bad about this and in
retrospect I could have done better sticking to the process
that would have let me meet the per hour quota. But
you’ve told me about the customer service standards and
the volume expectations here, and I believe it won’t be a
problem.”