ibex.

Training
Coach J.C. Miranda
 ibex. training

First Step:
Interview
 Part A: Reading
ibex. training
Part B: Repeat

Part C: Short Questions

Part D: Sentence Builds

SECOND STEP: Part E: Story Re-telling

Part F: Open Questions

Versant
Part A: Reading
Part B: Repeat
Part C: Short Questions
 Part D: Sentence Builds

VERSANT TEST PRACTICE

SENTENCE BUILDS
(📕 VERSANT COURSE)
Part E: Story Retelling
Part F: Open Questions
 THIRD STEP: ROLEPLAY

1- "Thank you for calling Money Transfer. My

name is <name>. How may I help you today?

What's expected: Agent needs to

acknowledge the customer's concern, assure
that she will be assisted, and empathize
when necessary.

AUTHENTICATION Resolution
Ask for the caller's complete name.
 THIRD STEP: ROLEPLAY

RESOLUTION

What's expected: Agent should be able to:

* Get all the needed information in Order to complete the
customer's transaction in a very orderly manner
* Provide necessary details to the customers such as information
about what the receiver should bring to claim the money
* Answer any questions that the customer may ask during the
call
* Provide a complete recap prior to ending the call
* Mr/Ms> <name>, you will pay the total amount of.
* <<Mr/Ms> <name› will receive the principal amount of including
fees so that in estate>. May we proceed with your transaction?"
 PAYOUT/ DELIVERY OPTIONS

Cash at an agent location: When you

send money online, by phone, or in
person, your recelver can pick It up
in minutes at an agent location. If
you send it from your bank account, Next slide 3 & 4
It may take 1-3 business days.

Deposit into a mobile wallet: When

you send money online or from an
agent location, It will be deposited in
your receiver's mobile wallet in
minutes.
PAYOUT/ DELIVERY OPTIONS

Deposit into a bank account: To pay with

your bank account online, you ll need to
provide your bank name, your routing
number. It usually takes 4 business days to
process the payment.

Load into a prepaid wallet: Money

Transfers sent from this website cannot be
received onto prepald cards at this time.
Any attempt to receive a money transfer
sent from this website onto a prepaid card
will result in the money transfer being
reversed when the load is initiated.
 PAYMENT OPTIONS - 1

Debit or Credit Card:

When you use a US bank-issued debit or credit card to send

money, your receiver can pick up cash in minutes at an agent
location, get the money deposited directly in to their bank
account within 4-7 business days, of immediately loaded onto
their mobile wallet, depending on their location.
PAYMENT OPTIONS - 2

IBEX® Pay (using your bank's online

bill pay service)

No debit or credit card needed with

IBEX® Pay, and no need to share your
personal financial information. Send
money online using your bank's online
payment service. Money's transferred
from your account directly to your
receiver. It's as easy as paying a utility
bill and your receiver can pick up cash
in 3-5 business days.
 PAYMENT OPTIONS - 3

Deposit Into a Bank

Account

To pay with your bank

account online, you'll need
to provide your bank name,
your account number, and
your routing number. It
usually takes 4 business days
to process the payment.
 FOURTH STEP

GET HIRED
AND ENJOY
YOUR MONEY Get ready to
answer your
job interview
questions
provided by
the coach