Position and Description of Duties

1. Account opening and deposits

In this department, I performed the duty of opening accounts for customers. A person who wishes to open an account with the bank had to fill an account opening form obtained from any branch of Silkbank. My duty was to: Interview customers in order to obtain information needed for opening accounts. To check that either the person has attached all the required documents, Compile information about new accounts, enter account information into computers, and file related forms or other documents. Moreover I had to check that: The Clients permanent and residential address was correct; his/her ID card was not expired; he/she had signed on the right places; and he/she had understood the terms & conditions

2. Remittances and billing

Main functions of the department are: Outward money transfer, Inward money transfer and Issuance of other negotiable instruments (like Pay Order, Demand Draft, Pay Slip) In this department, my duty was to check: the person had written the correct amount of the draft, the payees name the place of payment it was signed

Position and Description of Duties

In this department I learned that how the transfer of money from one branch to another branch takes place. In this department I got the opportunity to oversee the following jobs: Issuance of Demand draft and their Computer feeding. Responsibility of DD Advice and its Payment. Issuance of Telegraphic Transfers and their feeding in Computer.

3. Customer Services
In this department my duty was: Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution. Acknowledge and appropriately greet and assist every customer in a timely manner. Provide them all sorts of information that they require or ask for; and help them. Manage telephone calls professionally, efficiently and with good communication skills. Refer customers to appropriate bank personnel in order to meet their financial needs.

4. Clearing
In this department, my duty was to check: The name of the branch appears on its face where it is drawn. It should not stale or post dated or without date. Amount in words and figures is not different. Signature of the drawer appears on the face of the instrument. There should be no material alteration, if so, it should be properly authenticated.

Position and Description of Duties