27/04/21 Create Retail Customer (PW)

TEMENOS Banking Reference Processes

Create Retail Customer (PW) Last change: 16-Apr-2021 15:59:17
Type: EPC

Manage Customer
Engagements
(Retail)

Customer does
not exist
PW.PROCES
S,AUTO

EB.CHECK.D
Verify Customer
OCUMENT,D All Branch Users
documents
OCUMENT....

- Proof of Identity
- Type of Identity document
- Proof of address
- Type of Add proof
- Photograph

CUSTOMER, Capture customer

All Branch Users
ACTIVE.PW basic information

Full customer details

can be captured as part of
the customer amendment process

Perform blacklist Blacklist customer can be stored

ST check inside Temenos Transact in
EB.BLACKLIST.CUSTOMER Table
SYS

Blacklisted
Clean Customer
customer

EB.CHECK.D Confirm
Abort customer
OCUMENT,C documents All Branch Users All Branch Users
creation
USTOMER.... received

CUST.DOCU
MENT,ADDR Store blacklist
ESSDOC Customer matched Store matched records in
ST
records EB.BLACKLIST.REPORT
SYS
CUST.DOCU Enter document
All Branch Users
MENT,IDDOC details received

Customer creation
terminated

EB.CHECK.D
Collect signature
OCUMENT,LE All Branch Users
card
N.PROSPE...

Image will be captured

COS
Authorise Branch Operations
CUSTOMER.
customer record Manager
NAU

Create Customer
ST Record

SYS

Automatic
consent
Customer created
arrangement to
be created

Create and Manage

ENQ Personal Consent
Enquire Single Arrangement
CUSTOMER. All Branch Users
Customer view (Automatic)
SCV

Account opening
form

Signature Card

Address Proof

Customer
Identification
Documents

External Scan Scan received

All Branch Users
Application documents

IM.DOCUMEN
T.IMAGE,CAP
TURE.IMAG...

IM.DOCUMEN
Capture scanned
T.IMAGE,PW. All Branch Users
image
IDPRROF

Upload images to
IM customer record

SYS

Confirm type of
All Branch Users
request

Product details Product details Product Details Product details Product details FATCA record to CRS record to Product details QCSI record to
agreed agreed agreed agreed agreed be created be updated agreed be created

Create Create and Manage

Open Account Create Product Open Discounted Create FATCA Open Safe Deposit
Open Deposit (AA) Arrangement Create CRS Record Qualified
(PW) Bundle Deposit (AA) Record Box (SDB)
Account Intermediary

Temenos R21 Proprietary & Confidential 1